ease of access from major roads network. Cleanliness
The hotel was well located for my purposes, staff were unobtrusive, room was clean with a good bathroom. Tip: ensure you get a room away from the main road. The cooked breakfast buffet set me up nicely for the day. Do not drink the coffee at breakfast, it's only distantly related to the real thing.
Only 2 days old everything new staff very helpful
Very helpful and friendly staff, very clean, smart-looking rooms. No refrigerator or air conditioning.
The room was very warm and comfortable and the buffet breakfast was more than enough too last until lunch time The television had no sky or freeview channels
staff very good. nothing was a chore for them
Hotel was everything that I would expect from Ramada. Excellent I currently stay in a former Ramada Encore hotel in Walsall with the same excellent facilities and self service breakfast at no extra cost. The only bad point would be the extra charge for breakfast.
From check in through to check out on the sunday the staff throughout the hotel were very freindly and helpfull and I have booked a further weekend break 08/08/2008 keep up the good work
Excellent value - very clean - good location No bad points
Good rooms, clean and tidy. Courteous staff. Could do with more heating in this bad weather! Cold during the night.
Many smiling faces 0
Friendly staff, clean white bedding Bad nights sleep due to railway directly behind room. Even with window closed.
Everything was fab The room was far too hot even with the window open, temp turned down and the fan turned on
Warm friendly welcoming & helpful staff. Uncertain about cleanliness of bedlinen, drafty windows, noisy plumbing otherwise adequate.
Not clean and smelled damp
The wedding reception we came to attend
I found the htel to be very good value for money. The food was excellent, I have paid twice as much for a steak with pepper sauce and it was no where near as good as the one served at the Paddington, breakfast was also very good. Not about the hotel as such, but I would prefer an all in rate with breakfast included.
Staff were very freindly and polite, the room was well equiped and the bed was very comfortable. And the beer was cheap and the food was great. No.
Everythink it is a excellent hotel
Faclities were very good
Good location, safe and good parking, wifi actually works in room compared to a lot of places that say they have wifi. staff friendly and nice bar. Have been numerous time and will be going back when working in area.
Resturant & Bar. Rooms were quiet
The breakfast was generous and varied. The bathroom had 5 strands of hair on the floor and the bed was rock hard, very uncomfortable!
Quick check-in, polite staff. Room was clean & tidy. Drinks & food too expensive
Unfortunately, I did not enjoy my stay here at all. Yes, loud music during the early hours and early morning and constant noise from housekeeping which was very unsettling and caused differences betwwen my partner and myself....night was ruined
ideal location very close to M6 great for breaking journey
The standard of the room was below that anticipated and did not warrant the price of £99.00 peer night. The hotel acknowledged this and reduced it to £75 which was still too much given the room.
smooth easy transactions
the only thing i would say that was good about this hotel was the price we paid, £39. The hotel room was cold, there was no mirrors in the mirror frames, we could hear every car that went past on the very near M6, the bed and pillows were hard and the room just didnt feel as though it had been cleaned, this could be to do with it being christmas day to be fair. if we had paid the full ammount of about £60 for the room then i would have been very unhappy.
i liked the luxury i had a relaxing stay would stay again the only thing was i wanted to stay longer there was nothing i didn,t like
Staff very friendly and attentive, food good quality. None
Staff were very helpful, late checkout fot club members, clean, comfortable and quiet. rooms wers spacious and well equipped Food and drink were expensive as was internet usage
Good value for money. I stayed for one night. It is quiet and peaceful. A bit far from Wigan. If I was staying for more than one night it won't be cost effective to use a taxi every time you leave the hotel. If you have a car it is never a problem!
Comfortable beds, very friendly and helpful staff. Bathrooms could do with some updating.
Quietness no room phone
Decent sized room and comfortable bed Wifi facilities in room were too expensive
Proximity to my family was my No 1 priority. VFM and comfort also helped.
Friendly duty manager Breakfast disappointing. Noisy until after midnight.
The excellent restaurant Bathroom is looking slightly shabby
Staff worked hard to meet every request. Room was warm and comfortable and breakfast excellent Huge Christmas party on sat night did not disturb us greatly although the pools of vomit in the car park the following morning were not pleasant. Although we had stated when booking that we needed a double room with extra bed in room for child we were shown to a twin room and had to wait in bar till they organized a suitable room. They said that our request did not download to them
Friendly and helpful staff. Lovely surroundings and room was spot on Really stuffy in the room, no aircon but didnt realise had to turn the radiator off until was too late, should have advised really as I did enquire about it.
Very convenient location to meet up with family and friends who live locally. On eof the three rooms I booked was exceedingly cold and therefore uncomfortable.
Clean and tidy. None really.
The food was exceptionally good for an English hotel. The bathroom was awful, but clean enough.
The breakfast was excellent and staff on reception were very friendly and helpful. I was in room 13 and the bathroom looks like it needs refurbishing, tiling was rather shabby.
Great breakfast Room needs decorating
very nice room. excellent tv plus channels, the restaurant is one of the best hotel restaurants i've tried (I've worked away since 2000!)
nice cosy friendly hotel When I arrived at the hotel they did not have my booking luckly they had a spare room, noy sure who was at fault Bookings.com or Hotel
No real bad points although the window could do with a clean as it wasnt very pleasant looking out but didnt really affect my overall experience.
We liked the near location of the shopping center and to Tesco, since there were some things we needed to purchase before the christening. The rooms were clean and we had hoped to get more use of the rooms. We did not like the fact that we had arrived at 8 a.m. drove from the airport and had asked to have the rooms available at 9 a.m. However when we arrived, we were told that the rooms weren't ready, we had to wait until nearly 10, then the twin room ws not a twin, just a double bed. We had to ask to get a twin as it was booked that way, Again a wait and they were moved to the next floor up, not adjacent to our room.
Well located to take in Liverpool & Manchester surrounds, great value for money.
Friendly efficient staff and a comfortable room. Good breakfast choice. Room was too hot. Bathroom look tired - grouting and sealant could do with a dose of bleach to remove disclouring and mould.
helpful staff, central location, relaxed atmosphere
Liked the parking facility, the dining room and the general appearance of the hotel. The staff were very friendly and helpful.
After complaining to reception staff about the night staff found their attitude to be quite flippant. I wasn't offered any form of reimbursment or even a token of apology.
health and fitness facilities, clean room bar and restaurant area were bland
Very frendly staff
Clean and friendly. Cost of the bar drinks.
nothing unhelpful staff , dirty rooms , overpriced
Vrry relaxed N/A
Room was located by lifts which was a little noisy
The hotel room we stayed in was old and tired, the breakfast was a very poor offering.
relaxed atmosphere, quiet, easy access to local and regional ammenities paying extra for breakfast, the price of these rooms should have been inclusive
Thay have now upgraded the Hotel and is much better as I stey here 2/3 times a year.
Close to centre of town Sunday morning staff were sitting on food counters and picking at food. I could not believe it.
Location of hotel for shopping and visiting family Good value for money Staff very helpful Price of bar drinks seems high and food was not value for money, No vegetables with meeal, sausage & mash was exactly that!!!! Why no veg
Clean, comfortable. Handy for town centre. Not easy to find and in a fairly unappealing location - poor lighting and condition of footpaths around hotel. Be careful if out walking!
Friendly staff Dont like fag burns in carpets and smelly soft furnishings.
We were able to stay in a good hotel with our dogs. No
Good location and very nice looking Gym was very small Food was priced high for the quality
The staff are always friendly. On this visit the e mail from booking.com hadn't come through the whole time i was there.
The gardens outside outdated interior in the room; non functioning heating
The leisure facilities
service at breakfast - slow, forgot orders, dirty cups, dirty cutlery, jam pot smeared with dried ketchup, tray where jams etc stood on table was dirty - think honey , poor selection fruit, evening meal in lounge our first choices were not available, and starter was sent out with homous instead of guacamole as they had run out of that also. Bathroom smelt of old urine. Room was noisey from a TV next door / interconnecting door which was not turned off until 2am - hotel staff did not want to enter room to turn it off as guest was out so they moved my room at 00.30. charged us for full cooked breakfast instead of continental on both mornings. Also larger coach party was staying at the hotel all of whom were up at 6am making alot of noise in corridor this wasn't a problem as also had an early start but would of recommended trying to seperate coach party guests and other guests if they have got an early departure. My collegue was also woken by people on motor bikes outside her room in the early hours. and her bathroom smelt of drains on the 2nd day
convenience having to wait over 1 hour to check into room
My only negative was that my reservation hadnt been passed from booking.com to the hotel. The hotel did however honour the booking and the rate.
Front desk staff were excellent The coffee for breakfast and the separate coffee bar were uniformally terrible. Training as a barrista would help them get a decent coffee out of what is a good espresso machine.
Bar and restaurant service was poor
Staff very good as were the resturant staff and menus Place clean and quiet. I had booked a disabled room and although there were steady bars in place in the bathroom there were no faciities to enable me to get into the bath, the bath was low level but there was no means for a disabled person to access the bath without having to lift lower limbs. Surely a walk-in shower with intergal seat or a bath seat/lift could be standard in disabled rooms? Also needed was a seat to enable a disabled ,walking but unable to stand alone, to sit at the hand basin. Your room was good compared to a private hotel I was going to but improvements could be made to encourage semi ambulant guests to take up your hotels more often.
stay in many hotels throughout the UK, some very expensive ones where the customer service is almost non existent but the Premier Inn staff were helpful, approachable and above all friendly which means more than all the fancy fittings and gadgets.
Staff were outstanding. Breakfast in the restaurant was excellent and surprisingly so was the evening meal. No bad points but if Premier Inn ever stretch to a swimming pool this would be great.
Comfortable room, quite location,good food in restaurant
Spacious, very modern, excellent value for money Bath not clean.breakfast yoghurts sour even though still within date, 2 days running.
Clean and tidy Room was not serviced on my third day and no wall grab rails in bathroom
Nice large comfy bed My daughter who is 16 and shared a room with us found her bed too small - maybe for older children it would be suitable
When I arrived the charge for the room was £78, however I gave the paper work I downloaded from you which stated £61.After the long delay with the management of the hotel who telephone your office to confirm the price I was charged the £61. In future I will not use your services due to the embarrasment I had to put up with at the reception desk.I do strongly suggest that your communications between hotels are improved.
all fine except rooms dreadfully hot
Staff were amenable to changing my room 3 times. First two rooms offered very dark and then very noisy next to air con unit. room 3 lovely. Breakfast ok but would prefer free range egg!
Modern, friendly, quiet rooms Internet access. Far too expensive in this modern world
comfortable bedroom. Was offered 2 hours free wi-fi, which was a reason for choosing the hotel. But it wasn't working.
convienance Food was pricey
I found the hotel spacious, comfortable, clean and the staff professional and friendly. Food was to a good standard. Plenty of car parking spaces close to the hotel, which makes life easier.
The hotel could do a lot more to cater for guests who smoke. They should also ensure that all the advertised facilities are available and alert guests on arrival if there are issues around the provision of certain services.
Good service in the lounch. God service in the reception. The room was tidy. The chairs in the restaurans was dirty. The carpets in the hallway falling off. The breakfast was not redy at 6.30 and we where in a hurry.
The location. Close to motorway but with a peacefull environment. Long wait for dinner but we had not reserved a table in the restaurant. With hind site we would have opted for a bar meal. Would this have quicker service?
Gym Room was hot when I arrived
Very good service No walk-in shower
the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
2 out of 3reception staff very helpful. Kitchen staff for breakfast very good. Leisure club reception very good. No special rates for groups . I have a team of 12 people working on the door step of this hotel and we are all getting different rates. Some are getting £49 per night including breakfast others are paying £67. Those with the higher rates and tired bedrooms have moved out to the premier inn which has better parking and restaurant.
Gym ok Poor heating - room heater on timer that didn't come on in evening and v cold. Rooms and décor very tired Room v basic and functional.
This is my 3rd week at the hotel and it is very busy ,very conveniet to motorway and work. The new wing of thehotel is nice and I have had 2 very positive stays.This weekwas a relative nightmare with very basic and tired looking room. Reception staff quite lazy this week so no recognition of regular clientelle or help with getting cheaper options for wifi/breakfast so ended up getting worse service and very inferior rooms. There are other hotels nearby which offer better quality so I would suggest the hotel looks at better rates for repeat customers. I have had sixof my team staying at the hotel We dont get group rates or any special discounts. No sign of investment being made in the bar area . Very basis restaurant menu. Not suitable for people like me with restricted dietary needs (halal). I have had to call for deliveries from outside suppliers.
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
convenient location, freindly staff my room was not clean and extremely hot
Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
We were parents of the groom and we were delighted with the venue, the wedding breakfast, the attitude and helpfulness of the staff and the facilities Kilhey Court has to offer. Rooms are a little tired looking but clean and well equipped. If I had to complain about anything, it would be that the bar in the evening was understaffed and it was said that the 20 minute wait to buy a drink was unacceptable.
every one was very helpful.
ful breakfast came without mushrooms
The staff were great, it was my daughters birthday and they made a fuss of her and she loved it. It was so clean and relaxing, I would love to go again. everything was perfect
I liked the location and the facilities. we stayed as part of a wedding party and thoroughly enjoyed everything the bathroom in our bedroom was ready for refurbishment, but it was fine.
The staff were very supportive. I needed some special consideration for a guest I had invited. A very sick lady. I was able to entertain her in a private room thanks to your team. In particular a young lass called Megan. It was her innovation that made this happen. You have an excellent team at this hotel.
Excellent attentive service from friendly staff, especially around bar and restaurant. Although under pressure, especially at breakfast time, the staff kept their sense of humor throughout.
That all staff spoke to you politely even when merely passing on the stairs.
the spa facilities and the lake behind the hotel
The leisure facilities mainly the pool area I visisted many times. Genearlly enjoyed my stay and the people who were working at the hotel were friendly and efficient. I would return wiothout hesitation.
the hotel staff was very friendly. and the roon was very clean an comfy.breakfast was very nice with a selection of fruit an cereals aswell.
Very good nuice people
Food was absolutely excellent. Shower didnt work, curtain rail was broken and so was the handle to 1 of the windows
Staff service, shower, tv set, buffet breakfast Single bed was too small, no elevator
Staff were all friendly and helpful. Hotel was clean and fresh. delicious food. Newly decorated rooms.
Ease of breakfast bar Comfortable bed Damp in room Poor ventilation for bathroom
Large room, comfortable bed, staf very helpful. Excellent value for money
Very clean and good staff behaviour. Nothing major.
the staff were very helpful, and the food was of a good standard, so good that I ate there both nights rather than look for anywhere else. it was great to have free wi-fi. thank you the room I had was very small, it was difficult for me to work using my laptop on the desk which was little more than a ledge.
Evening Meal Told breakfast was until 10.00am and found it had finnished at 09.00 am no apology nothing.
Very nicely furnished and everywhere very clean and staff very professional Shower took a while to get hot ie 20 mins on sunday morning but when it was hot it was lovely.
Easy access off the M6. Good quality food.
Staff was very helpful and pleasent. We were upgraded to executive room just becuase there was wedding reception going on and hotel staff wanted us to avoid all the noise. That was good gesture. Food was aslo good which we ordered in room.
Service from staff
The pleasant manner in which all the staff went about their business from the reception to the restarant and bedroom maids. There was absolutely nothing that could be faulted.We have stayed at all the "top" hotels in London and your service was at least as good as any of them.
facilities, cleanliness and friendly staff. room well appointed The cleaner knocking at the door at 08.20 to see if she could clean the room on our leaving day - I wasn't even dressed!
late times for check out, late food, late bar.
The staff were friendly and the rooms were extremely quiet with no noise from the corridor, neighbouring rooms or the motorway not far from the hotel. The only bad point was the e-mail I received from the hotel before we arrived which had information on the hotel and area. Unfortunately when looking for things to do in the area nothing actually comes up.
Excellent value, cleanliness and comfort of rooms and friendliness of staff in reception and restaurant. There was absolutely nothing that either we or our guests in the other room could find fault with during our stay.
Noisy radiator in room woke me during sleep and could not be switched off. No hot water whatsoever in sink or shower
the food was nice and the whole of the room the staff werent very friendly or approchable, or offer us more drinks
It was noisy. Noise in the pipes and noise from disco downstairs, we were on the lst floor at the back
The hotel was smart and the rooms modern. Staff were generally helpful and the overall feel of the place was friendly. In the morning there was difficulty accommodating everyone for breakfast and we had to wait over 20 minutes to be shown to a table - I was told that this is a regular occurrence so beware if you've got an appointment to keep at a weekend! (Also, bizarrely, the invoice online and the printed copy said the cost was £59 but my card bill showed £61...couldn't quite work this one out!)
It was convenient for our visit to family and an event in the town. Bedside tables are impractical. The poor design made it quite dangerous to stand hot drinks on.
The staff were very helpful, food great, lots to do and a lovely relaxed atmosphere.
Excellent hotel , very modern and in a great location . Can be a little noisy at night time but dont let that put you off
the room design, cleanliness staff can be more friendly
Quick check-in, good location close to town, good facilities Parking limited, limited Sky channels
Location to station Being charged to use credit card, Cold foo both at breakfast and dinner Broken fittings in room particularly bathroom
Lack of info about their facilities. The hotel room didn't have any info saying what time breakfast was served or what time checkout was. This would have been useful. They also have a good gym and pool apparently but I couldn't find any info about it in the room.
Hotel very basic, restaurant for breakfast dirty, breakfast poor
food in the restaurant was ok.
Spent an evening at Haydock races.
It was warm quiet and clean. The location was handy for St Helens and the postcode took me directly to the Hotel. The staff were very friendly and helpful. Only cheep pub food on-site, service like a canteen and only one other restaurant in the area.
The rooms were spacious and the staff were friendly. They didn't give fresh towels everyday.
I wouldnt pick any other hotel , its premier inns every time for me, I recomend them to everyone I meet, keep up the good work, None
the staff very helpful rooms comfortable. location excellent to visit other places of interes shower needs a bit more power
Not the most prepossessing location but it suited me well. The staff were very helpful when applied to.
breakfast facilities were excellent. plenty of choice kids complained about the size of their beds, ended up sleeping in our bed.
Room cleanliness and all appliances in working order. The additional bed was installed very quickly by the hotel staff. Check in. There seems to be a lack of communication between yourselves and the hotels. We had booked a room for 2adults + 2 children on arrival we where advised that the room specified by the booking company was a double room. There`was also concerns by the hotel regarding the breakfasts, included or not included.
Convenient location with easy access to and from Motorway. Clean and comfortable room. Food at Tay Barns restaurant next door was acceptable but not great.Have stayed at Premier Inns with better Restaurant facilities.
location for area we needed to be in was very good. Staff were very helpful, the room was very clean excellent price. On the whole very happy with everything
The room was very good. Big, clean. Bed was very confy. Room was quiet. Hotel far away from town. You have to get a taxi everywhere or rent a car. No real restaurant available at the hotel to have a drink and chill but that will not put me off from staying there again next time I'm in Wigan.
Good staff clean rooms Bar to small
Hotel staff were very friendly if a little too corporate. Rooms are clean spacious and everything you would expect from a Premier Inn. Wasn't too keen on the restaurant next door but breakfast was fine.
Close by for the reason we visited to see family. and easy to get to from the Motor way
room was large and clean shower facility was very poor, no pressure and very little water
Nice staff, good location for where i needed to be Restaurant was not to my taste
It was exceptionally quiet and the beds were comfortable. We had a great night's sleep.
Rooms were excellent, staff very helpful. Rooms were slightly too hot.
Very friendly and knowledgable staff. Very comfortable room but quite expensive for a budget hotel. Would expect free wifi for the price
Pleasant stay in a pleasant hotel Restaurant on evening took to long to serve food, would prefer it if hotel clients were kept as clients and not just members of the public, floor arounf the toilet in room 24 was spongy, this is because chipboard was used for the floor instead of plywood
pub restaurant on site was pleasant was a bit further away from Aintree Racecourse than I realised but that was my mistake!
As we were visiting family the freedom to come and go was vital and the location was good. Lack of sleep as fellow guests were noisy but they were the ones with Sssh on the doors next morning. The Travel lodges still have biscuits!!!
Hotel is quoet, close to motorway with free parking. Staff was nice and room neat
Clean, comfortable, friendly welcome. Car exit is via an industrial estate, there can be a queque at exit from estate in morning
Most of the staff were very friendly and helpfull On checking in we decided to pay cash the receptionist asked for photo id which no of us had, she very very rude as we didn't have this on our persons. Thought that it could of been handled much better.
The receptionist was excellent and gave us a very warm welcome as did the staff for breakfast the following morning. Te quality of the breakfast was very good indeed. We both enjoyed stayimh here.
The hotel offered excellent value for money and the cleanliness was top notch and staff were friendly and helpful. The location meant we had to get taxis everywhere.
Friendly staff Found socks under chair....cleanliness could be better
The breakfast mainly but everything else was also good.
Good tv, comfy bed, nice large towel, nice coffee and marmite for breakfast Foam pillows, poor reading light, having to pay for wifi and the eggs for breakfast were tasteless
The hotel was found to be clean, food was good and overall every facility worked fine. The bed was very comfortable, spacious and clean. Television was the right size for the room which was compact but led out thoughtfully. The staff were friendly and helpful at all times. Would have liked a bedside cabinet with draws. Also possibly would have liked some biscuits or some accompainiment to have with the coffee-tea making facility.
Pleasant staff, and service as described. Convenient for the motorway which is what was required. All hotels should provide a bottle of drinking water in each room. Not a "destination location" but that was known.
excellent service, high cleanliness standart, good value for money.
All staff were friendly and helpful, breakfast very good,room and facilities a very good,clean standard None