Reviews for Hertz in Richmond
- All reviews 100%
13 Nov 2017
Bad situation made better by great site personnel
Pros: Once I got to the W. Broad St. location, the folks at the W. Broad Street location were fantastic and very helpful, especially Alphonso.
Cons: I arrived that the Hertz desk at RIC and was informed that there was no reservation for me. A few clicks later , I was informed that my reservation was at W. Broad St. some 15 miles away. Unbelievable! Shame on me? Shame on Hertz, I don't remember, but a reservation 15 mile away was of NO USE to me. I had to take a taxi over to W Broad ST and a taxi back after the rental was over. A really good way to tick-off a customer.
29 Oct 2017
never book pre-paid on line with HERTZ
Pros: Alexis-- the worker was pleasant and tried to help
Cons: I was sure I selected dropoff and pick up at the airport- but upon arrival I was told my pick up and drop off were at a location 20 minutes away. I had to take a taxi with my family and luggage to the other location. b/c it was prepaid-- I couldn't change my location. After spending $50 to reach the other rental office- they didn't have the care I requested and paid for. They could only give me a smaller Yaris for my family of 4 and all of our luggage. They system wouldn't let them upgrade us to a bigger car. We had to drive back to the airport to exchange cars driving the tiny car. We did get a standard sized care for my family at the airport. We had to return the car to the same location as we went initially and spend $ for transport back to the airport and were changed a $5 change fee as well. A total of $100 on top of our pre-paid rental car. It was a true hassle and nobody could help us. We heard over and over that the "system" wouldn't let the workers change anything and we were stuck. I don't plan on using HERTZ again.
20 Oct 2017
I would rent with Hertz again
Pros: Friendly customer service. Easy access to pickup and drop off car. Right by a gas station to fuel up.
Cons: The car was dirty on the outside. Another customers trash was still in the truck.
17 Oct 2017
Great staff at 8201 West Broad St Richmond, VA
Pros: Staff was friendly and knowledgeable and made the transaction fast and pleasant. I really liked the car and felt it was a good value.