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The staff really made you feel like a VIP guest, and were friendly and efficient.
The location is exellent, THE BEST in Munich. Too much people from the Middle East 90%
The room facilities The lobby is very loud you can't hear anything , and the rooms hallway is very old
Freindly staff, and a nice spa. The LAN internet connection is very bad, and it`s not worth paying for.
The hotel staff was very accommodating and helpful - pleasant attitudes . The first room they showed us was unkempt looking (rumpled bed) - it also had a damp odor, The hotel lobby is lovely - however, the hallway rugs are faded and sometimes stained. The rooms are small and need updating (desparately!!!)
Location is perfect but no value for money Location is perfect but no value for money
Very gool luxury hotel, with heritage, traditions and royal atmosphere. Excellent food arrangements, bars and restaurants. Comfortable rooms. Friendly service. We arrived to the hotel at 18.00, and it found out thet our room was not yet ready. No wireless internet in rooms was available.
Excellent hotel, with perfect location. Extremely helpfull and friendly staff, gourmet food, comfortable rooms. None
The location of the hotel was excellent. The room was incredibly small for the cost/five star rating
the staff were very helpful, location great room is quite small and bland!
This is a five star location with two star rooms. Go out the front door and walk to all the good sites. The rooms were very disappointing. Old, needs updating. Very overpriced for the room
Everything! The staff was great, breakfast was a good variety, and the room was huge! Smoking indoors, but hey, that's Germany
Small family run hotel. Nice breakfast. Room quite big and nice. Very friendly and helpful staff. Good location - very closed to S-Bahn and old town. Free internet and mini-bar items for 2 eur. Bathroom quite small. No kettle in room.
Breakfast was outstanding, staff was polite and knowledgeable about the local area. Very clean and neat, eclectic decor The beds were quite uncomfortable and synthetic bed covering were quite hot, making for a poor night's sleep.
Could not believe how nice of a place for the money. Beautiful garden view, room small but perfect (only a single), great location, excellent breakfast, fruit plate on arrival, etc. Would definitely stay again. Staff were very friendly but not especially helpful when asking about local attractions / local area.
Amazingly efficient and friendly staff. The hotel decor is a bit dated but they obviously try to make up for this through fantastic service e.g. we received a complimentary fruit basket in our room. Fantastic breakfast. There was no air conditioning in our room which could be problematic in summer - however they did provide a fan for our use.
Rooms are big and breakfast is very good. Location is also a plus. No Air Conditioner and not very well ventilated. Hotel staff kind but not trained.
Friendly, delicious breakfast, free wi-fi, good location
The staff was wonderful: helpful, cheery and always courteous. The breakfast was exceptional with exotic fresh fruits daily. We had a lower level room and traffic noise was a problem.
The gentle hotel staff, the fantastic breakfast, the good taste (decoration, room furniture etc), the good location (centre), the cleanliness and the welcoming feeling in general.
Great breakfast buffet and inexpensive parking. Beautiful courtyard that would be great for breakfast in the summer. 10 minute walk to marienplatz. Wifi access was difficult to use with an iPhone due to the frequent need for re-login using a complicated key
Excellent location, helpful staff, clean rooms.
Buffet breakfast was above average. Only the lack of Air Condictioning. But I suppose temperatures in the 80's F are not common in Munich-?
location and good breakfast no aircondition,
Location only Internet connection problems, towels looking very old, expensive for what it offers
Small rooms, with budget furniture. Seems more like a 3 star hotel. Internet available for a fee - this is 21st century, internet should be free! More, it was not working! :-(. Overall, the value doesn't justify the money. 145 Euros per night is too much! You may want to try a 5 star at this price.
Location. Acceptable breakfast. Good service. No air conditioning. No elevator. No included wi-fi. Far from a 4 star hotel.
The location was excellent,The staff was very helpful,the breakfast was terrific,and the room was nice.
Good location. Center of MUnich. Internet is not free of charge
Excellent location what ever do you do - go out in the city, go to the restaurants or shopping. Easy accessable public transport (Tram and S-bahn). Noisless environment. Frendly staff. Comfortable bed. Quite small room. Old and small (14") TV set. Embarrassing remote control (only 6 buttons). It is time to change ordinarie room locks to more modern card locks.
Very comfortable and helpful, friendly staff. Room was very nice and reasonable size. Location is perfect for central Munich. paying for wifi. 8 euro per hour with T-moblie
Great breakfast, TV didn't work, very small room, staff was hesitant to answer questions.
Helpful personnel, a very good breakfast at this price category It was a bit unpleasant to get a room smelling smoke. At the same time the numerous church bells around the hotel prevented from keeping the window open at night.
The position Booked for a "matrimoniale" room and found a double bed room. Very small room, and not clean. Had to wait long before speaking with the receptionist while she was speaking with her colleague.
In the first day of our stay,the room carpet was dirty.We switched to the other hotel for the remainder of of our stay,and the room was perfect.
Breakfast and the size of the rooms Would have been nice not to have to pay for the TV
the location is surely very good - 2 minutes to get to the underground and 7 minutes to get to the marienplatz. in the evening it was very loud because of the restaurant downstairs.
Room is very comfortable. You must check in on the street around the corner at a hotel under a different name. The actual Tannenbaum hotel entrance is not clearly marked from the street.
A lot of noise from the outside at night. Young people drinking in front of the hotel.
Great location, great value, great breakfast! Reception was closed from 12 to 3 pm with nowhere to leave your bags. We are a couple and they put us on a room with two single beds! Even though I had reserved a double room.
Cleanliness of our hotel,friendly Manager and staff were always helpful.It was the second time we stayed here and will be returning in the near future with our friends again.Great location for shopping and sightseeing. Nothing
Very good location, only a short walk from the Old Town, U-Bahn nearby. Good breakfast. Renovated toilet. Two separate rooms for a family, lots of space. Restaurant downstairs. Worn carpets, unpleasant water saving shower. No parking place.
The location was perfect, just on the edge of the city centre and set in a quiet side street. The staff were friendly and welcoming and speak excellent English. They also responded well to my very rusty German. The room was nice, and having control of the radiator was important. It was very cold in Munich and turning the heating on made the room very cosy. The bathroom had a heated towel rail. Excellent value for money too. I would stay there again for sure. Is it just the British that put kettles etc. in their hotel rooms? I had to go to the nearby Agip petrol station for cups of tea at night.
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
Location was fabulous. Hotel was clean, safe, quiet.
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
Location, efficiency, friendly staff
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
Luxury environment, great music selection, very nice breakfast, great location
Very nice hotel. Absence of the air conditioning made my stay not so comfortable, it was too hot in the room, what is not acceptable for such expensive hotel.
Good hotel, good breakfast
The location was excellent. The room was very noisy, no tea/coffee facilities, no aircon, very very poor value for money - it was twice the price of the 2 other hotels that were four star that I stayed in, and half as nice!! Not a 4 star hotel if I compare it to others.
Location in munich, comfortable room,adequate dinning room, good service, friendly staff, reception good, doorway assistance good. People were both friendly and helpfull. Rooms were not heated to usa standards but qit all right vs other hotels of same class in germany.
The location was excellent! The noice was coming from outside surprisingly clearly.
Great location, good size room and bathroom. Decent breakfast.
The rooms were very clean and comfortable. The hotel is on a small side street within a short walk to the Marienplatz and Munich's famous Glockenspiel. We stayed one Saturday night in November, and while the hotel is located on a small, quiet side street, it shares that street with a bar. Now that the laws in Germany have changed and smoking is no longer allowed in bars and restaurants, people must go out onto the street to smoke. So the quiet street transforms into a loud, crowded extension of the bar from about 11:00 in the evening until 5:00 am the next morning.
staff very cold towards guests, staff loudly fighting and arguing in front of guests, poor breakfast buffet offer, very high price for the service rendered
The location of the hotel was excellent. We were initally booked in for 2 nights and decided to stay another night. Once we parked our car we did not need it again until we checked out as we were able to walk everywhere. The staff were friendly and our room was clean and comfortable.
Central location, excellent breakfast selection, reliable service, old world charm. The front desk staff is distant rather than friendly, but they are efficient and get the job done, which is enough for me.
Great location. Great staff. Awesome fitness center.
Hotel is beautiful, upscale, modern and comfortable. Location is top rate, directly across from the virtualize markt. The staff was very friendly - though they seemed to have some issues which I suspect are from the hotel being rather new. Staff needs to be better trained in restarting the room with amenities. Coffee, sugar, other items were often not re-supplied. Room heating system failed while we were there; howevet, hey did supply us with a portable heater that worked well,
Balcony, accommodating staff. When I had asked if I could check in 2 hours early, they said yes. When I arrived it turned out this was not possible. Which would have been fine if I wasn't am traveling for 10 hours and if everything in Munich wasn't closed on Sunday's.
Luxury room and good services
everything top class: location, service, restaurants, roof bar.. Internet access is not included in the roomrate, unusual for a hotel of this class. No WIFI, only wired access available
Excellent front desk staff, concierge services, drinks and atmosphere in the bar, rooms design, prime location No
good and friendly service, central location a big plus
I would like to thank all the staff for the excellent services they have provided to us during our recent stay for the christmas holidays. We were very happy to be there. Rooms were very clean and spacious with excellent decoration. Ideal location in the centre of the old town. We strong recommend this hotel .
Unbelievable experience, it was the first time that I've seen in a hotel the following, all the staff knew the guest name, a prayer carpet and a compass was prepared in the room(respect to the Muslim guest needs), complements fruit and minibar without alcoholic drinks refilled on a daily basis. The room services food is the best in quality. And laundry service fulfills the guest needs. Never the less the location of the hotel is the best, and it worth every cent. Finally one of the main reasons that will make me to come back to Munich is this hotel.
The location was superb, the room very quiet
excellent concierge service. Reception did utmost to give us a room we were happy with. Excellent breakfast staff. Very poor views (look out onto a multi storey car park) from back of hotel and I had requested a room with view on booking form. Very disappointing to get allocated very small room with car park building darkening the room even more. The gym is too small!!
The location of the hotel, the presonnell as well as the La Famiglia restaurant was ok. The singleroom was very small and we had to change it to a doubleroom for single use. No information in english in the rooms. Very small TV in the rooms, could hardly watch it from your bed. I got a feeling this hotel was meant for elderly persons without children. The breakfast was quite ok but could have included scrumbled eggs, sausages, bacon etc.
The location is very central, short walking distance to shopping areas, etc. The surrounding area offers quite a few good restaurants. Good breakfast. We could literally hear people in the next room talking. You need to climb some steps to reach the elevator, and there were some additional steps just before reaching our room. Therefore, it caused some inconvenience when we needed to take the kinderwagen to the room. however, the hotel helps you with storing it at the entrance. However, overall I will rate this hotel as very good.
Great location, walking distance to most historical areas and great restaurants, very easy & reasonable parking, excellent breakfast. Quiet, clean rooms. Very updated and clean
breakfast, room cleanliness, location price may be a bit high
Convenience: best location, having an in-house cafe for breakfast, lunch, and afternoon coffee (with delicious pastries!) Style: rooms, common areas thoughtfully and attractively designed Staff: first rate, attentive and accommodating
Breakfast View, street noise, some staff unfriendly and unaccommodating, no minibar (refrigerator). Very expensive.
Location, cosiness rooms too small
Location is fantastic; right in the center of everything. The hotel is lovely and romantic. The service and breakfast are top notch, and everything was kept very clean. Given these, I would say the overall value is very good. My room was rather small. It was fine for an overnight business trip and I generally don't need much space. But if you prefer a larger room, this may not be the best fit. I would gladly give up space for the other amenities and price, however.
very good location, nice quite big room, srawberries and sparkling wine for breakfast no mini-bar at the room, no warm breakfast
Excellent location and services. Very polite and helpful staff.
Decor, walking distance to city No parking as promised, trouble with internet eventually resolved. Staff not friendly or helpful
The hotel is very new, so everything was fresh. I found the bed comfortable. Well located with U-Bahn station very close by. As mentioned by other reviewers the rooms are small. The desk and stool are inadequate and there is nowhere to put your luggage or properly store clothing. This hotel is only suitable for short stays and for travelers with minimal luggage. Service by the reception staff is inconsistent; ie some excellent, others not so good.
Convenient location to shopping belt along Sendlinger and city central. It's only a stone's throw away from Sendlinger U-bahn. Hotel reception was in a mess when we arrived on 15 Oct 09, with staff scrambling to search for guests name manually on pieces of paper. We were told that their computer systems are down. They could not locate my booking as my name was erroneously mis-spelled in their maunal listing. I was shocked that they do not have records on our booking reference no. with Booking.com. It took them almost 25mins to eventually allocate my 2 rooms.
Good location not easy parking by car
Very clean hotel with a well laid out breakfast buffet. The lounge area was great for a drink in the evening with well priced choice of drinks and friendly bar staff. The location is perfect for walking to the old centre and just over 10 minutes by foot to the main station. Great value for money for such contemporary and smart decor. The hotel staff were very polite but some of the Receptionists are a little cool and unfriendly but this did not detract from the overall good impression of the hotel.
Nice clean city center hotel with friendly staff and decent breakfast. The internet connection had some problems the first day of my visit but I am sure that the provider was responsible and not the hotel.
A terrific hotel, very slick design, very reasonaobly priced at an excellent location in the heart of Munich,.
A very stilish and modern (built 2009) hotel, located very centraly in Munich. Around the corner from Sendlinger Tor (and the U-bahn station) and next to the shopping district, only 6-8 min walk to Marienplatz. Rooms are small but adequate, breakfast was very nice (continental only) and good value at 7.50 euros.
+ Location + overall facility - Room size - only 2 coat hangers - hefty surcharge of 75% due to Oktoberfest reduced "value for money" significantly
this was a comfortable well run hotel with an efficient check-in and luggage storage service. the hotel provided an excellent wide choice breakfast at a very reasonable cost. the hotel was well placed to explore the city. the queue for breakfast
Good service and facilities all round
Good value, clean Neither beside light worked, so had to use the overhead light to read - inconvenient. Nobody at front desk whenever I left hotel
Staff was halping me as much as tehy could.
Good value. Clean and comfortable room. Shower temp and water pressure was very good. Staff very friendly and helpful. Location is excellent with Ubahn nearby and only a short walk to the Marienplatz. Not a problem for me, but please understand breakfast is not availablein the hotel. No airconditioning, but this is to be expected in most hotels. With window open, temp was fine. Some street noise but nothing that would stop me from staying here again.
Location. Staff. Clean new rooms. Bottle with water always in the room. Good and inexpensive breakfast in cafe close with the hotel. Nearby U-Bann station.
The hotel was located fairly close to the city. It was easy to walk down to the heart of the old town. It is a little noisy at night with the traffic going by.
Удобное расположение: метро, вокзал и центр города рядом. Чистая комната, имеется холодильник и ж.к.телевизор.
Affordable. Walking distance from central. Not too noisy external environment. Noisy floors, can hear footsteps and people talking. But easy to shut it out when you're tired. A little warm for a summer's night because of no air-conditioning.
We checked in very late, well after the advertised time, but they very kindly and helpfully left instructions for us to get in to our room. Good value, very close to the U-Bahn, and the breakfast, which is actually served at a cafe called Brodo's over the road, is way more civilised than the average hotel buffet. The beds weren't great.
Very central location,quiet room at the back Bathroom is tiny and not very clean,a bit smelly
Friendly welcome. Good central location near to trams and underground trains. Good simple breakfast, served without any delay. Impossible to pay with credit card, even though Booking.com information said this was possible. Room door difficult to shut without locking it. Wardrobe door had no secure catch, so on two occasions it opened spontaneously in the night, which was a little scary!
It's very near to the city center (Marienplatz), 10 min by walk, the accomodation is very simple, but very comfortable too. You have the Tube station 2 min near. They haven't the car park, but in 5 min in the next street there's a 6 floors cover park car, 15 euros per day! You can take your car when do you want, also in the middle of the night.
The staff was very friendly and helpful. We were able to check in early which was nice. The room was very nice and very clean.
Location is perfect - very close to metro and 10 min walk to the Marienplaz.
Very good location in city center near shopping area, tourist attractions and at the same time quite calm place just near U-bahn station. Quite low price for Munchen. 1. The hotel doesn't accept credit cards. 2.The room had a strong smell of smoke, inspite non-smoking preference was directly mentioned in the reservation. This smell couldn't be mitigated by ventilation (there was no ventilation) and by opening the window, because the window faces the close space called "licht schacht" two by two meters big and covered by glass at the roof level. 3. The sink was broken
location, view noise from the street
The room was very large and comfortable. The entire hotel was very clean. Conveniently located within steps of a subway stop.
Lokation and the price broken furniture
We were greeted very warmly and all transactions were smooth. The decor was a bit odd. Walking through several areas, including stairways and outside areas with our luggage was a bit awkward. Everything was okay, but it should have been less expensive for the level of facility.
Superb location (in the Alt Schtadt (Old Town) & shopping area); immaculately clean; quaint, Hansel & Gretel-style wooden furniture in the bedroom; 2 mins from underground; very friendly staff. Stayed there at the end of Oct, so it was a little chilly outside. So recommend keeping the heating on all the time then, when returning the to the room, it will be nice and warm. Maybe have a little shelf in the bathroom. Tiny things though. Overall I emphatically recommend this hotel; can't be beaten.
The staff, breakfast & location
Great location - staff very helpful and curteous.
Everything was perfect ... literally . every staff member seemed to know my name . The room was outstanding. Big , clean and just the right temperature . No in house movies . Everything else was fantastic
Location was very convenient to Marien Platz, Hoffbrau Haus and city market. Staff was very courteous and helpful. The only complaint we had was not being able to lower the thermostat setting in our room.
The quiet rooms,central location, and excellent breakfast. Reception was very helpful. Highly recommended.
The location was perfect, the breakfast was enough full and staff was very welcome and helpful. We enjoyed our staying there.
location Suggest to travelers that they do not drive in Munich. We received excellent directions from the hotel and doorman made parking very easy, but Munich is not a city to drive in, even if it is only coming and going. Take public transport.
The location of the hotel and the competent and helpful staff in reception and lobby.
Loved the location. Easy access to the Marienplatz shopping street/Metro station.
The Mercure Hotel Munchen Altstadt is ideally located for the city centre with quick and easy access to both the S-Bahn and underground rail lines. There is a direct train from the airport to Marienplatz (S1 or S8) which takes approx. 38 - 48 minutes, the hotel is then just a few minutes walk. A welcome supply of water, apple juice and coke were provided free of charge in the room. Breakfast, if not included in the room rate is expensive but there are plenty of local cafes to choose from as an alternative!
Location, breakfast staff
The Location close to shopping area
The kindness of the staff and the cleanliness of the room.
Convenient location, comfortable, clean, excellent service, very good breakfast buffet, worth the price, able to skip lunch, more time to do other things. Did not find anything to dislike.
Room and Bathroom were new and modern (very clean) Location to the main square and attractions were unbeatable. Internet was 5euro for 15mins of use...huge ripoff.
I like the hotel location and breakfast very much:)Cofee was very good:)The conditioning system worked good.
Location, staff, comfort
The breakfast was excellent. Overall the hotel was very good value and an excellent location.
Location is good for city walking and German museum. Public parking facility is just next of this hotel. so it is very convenient for tour with car.
no coffee in the room
It is nearby the city center No airco, at 7 in the morning WOII started (working on the road)
Especially when you have stayed at The Hotel Isartor. What a great and friendly staff that not only helps you whenever you need it, but helps you to digest the cultural differences and explain the lifestyle to you. Air conditioning and or a fan was needed.
The staff were all helpful, especially Sebastian, and made you feel welcome. They were able to accommodate an early arrival and gave us our room before the official check in time. They also arranaged a simple packed lunch on one day when we had to leave before we could have breakfast as we were going on a day's excursion The prices were a bit on the high side and the breakfast was the same every morning (no variety)
Excellent location,pleasent room and very clean.Satisfying breakfast.
Not very ritzy, but good price for the area, close to the city center. Breakfast area was comfortable.
I liked the location of the hotel and the staff were friendly and helpfull. I only asked for one thing during my stay and that was an extra pillow because the one provided was very thin. I never received an extra pillow so i didnt sleep very well.
Very accomodating hotel. We arrived very early on flight from USA and our room was ready as requested. Room was comfortable and clean. Exclent location. Breakfast was good in pleasant room. Got our trip off to good start
staff were friendly & helpful; room was large, clean & comfortable big jump in price for staying on a weekday
Hotel staff very friendly and the breakfast was good. The room was simple and plain but very clean.