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all facilies were excellent and comfortable and staff spoke excellent English Children under 16 not allowed use of pool and residents charged ome 2200 Yen to use facilities also, although this is in the web site it was difficult to find. Very expensive
Handy for airport Rooms are basic, wifi slow and unreliable. One night is plenty
Close to the airport and free shuttle bus service provided to and from the airport. Smoking in bars and restaurant
Good option if you have to take a flight early from Narita, is the best way to avoid expensive taxis... Not 24 hour service bar in room...
Facilities were great. Beds were very comfortable. Numerous shuttle buses to/from airport.
I'm OK stay at Hotel Nikko Narita.Because near Narita Airport and service / facilities / shutter bas OK.
it was close to the airport and the airport provided a shuttle to and from the hotel
I went down town tokyo and it was great Check in
I like the location, easy to go everywhere. I just take the shuttle bus & go to central & other places. For room, it's so nice & comfortable.
Facilities for disabled was excellent.
Convenient to airport, good shuttle service, efficient check in and check out, reasonable prices in restuarant.
I wholeheartedly agree with Rachael's review: it's well located, clean, and staff is very friendly (they found some valuables we forgot). For some it could be a challenge to get down from the station to the hotel: the escalator is only going upwards. Perhaps the current works at that entrance will alleviate this. One can't blame this on the hotel though, it's the station itself. It's tiny, very tiny. A double bedroom is in fact half a single bedroom, with just an arm's length to the wall. Getting two Western people in that bed is a challenge. Even the the Japanese would consider the room somewhat restrictive spatially.
Clean, nice scenery and helpful staff
Everyone was very helpful and with out question there the kindness staff I ever meet. I had less worrys when the staff speak in English. I know only a little Japanese. I could go on and on. Simply to put it. If your looking for a great hotel with out the terrifying prices then look no further. You have found what you are looking for. Please stay and enjoy the service there.
The personnel were very helpful, with everyone going out of their way to provide the best service. For example, the shuttle attendant went out of his way to find me in the restaurant to let me know that the shuttle was leaving in 5 min. The room was nice, clean, modern and comfortable. The double bed was comfortable for one person, but would be cramped for 2 people, especially those who are used to an American double-size bed. The tiles in the bathtub were chipped, and there was a slightly older feel to the bathroom. However, this was really not a bother to me, as all was very clean. The distance from the airport seemed far, although having a shuttle service was definitely a plus.
The front desk was very accommodating. We checked in and when he found out we were not flying out til 5pm, he gave us a late checkout no extra charge. It was a very relaxing stay
Nice American type room very large for Japan and staff was very friendly. Breakfast was on the expensive side at over $20 but the quality and variety of the food made it worth it. They also have a large bus that does runs to Narita airport.
Good location and breakfast had large selection with good quality Room was not as advertised do not get stuck in the older wing of the hotel, was very old and run down, requested to be moved and was moved, staff was fantastic.
All overall we had a pleasant stay at the hotel. The staff was friendly the rooms were very clean but a bit older. The hotel is a little far from shopping but it's nice and quiet. The only downside was the shuttle buses to and from shopping and the airport. The buses were not driven well and they had a strong odor. I would have no problems staying there again the staff was fantastic.
Lobby was nice. Room was good Bathroom was very outdated. Bathroom was a 2 star otherwise a nice hotel
the way people serve you, the attitude, the convenience. no atm to get some cash.
I stayed one night on my way out of the country and the staff were incredibly helpful and accommodating. The hotel is about a 30 min shuttle ride away from NRT Airport so budget your time carefully.
The free shuttle and in-room wi-fi. Very convenient to get from airport to hotel via the free shuttle at bus stop #16. Check-in was fast and efficient. The hotel was very quiet. There was a children's playroom although my child didn't play in it, nice to have. Wish there was more dining options.
The only good thing about the Hotel is the proximity to the Airport The hotel is old beds are too low not comfortable
nice people at front desk. Competent and smiling. Large room. bath robe. good explanation in English of all the bottons in the room. Bus to airport and circular bus very precise. the guy at the door say goodby and thank you ! the concierge (evening did not speek English. The kitchensmell around the lift area
The economic value and location to Narita Airport was the main reason we booked a room at Narita Tobu Hotel Airport. The free shuttle transport to the airport was very efficient. The rooms were clean and quiet. It was convenient and economical for us to have a quad room for 4 adults. We did not eat at the hotel nor use any of the facilities. We basically used the hotel for sleeping and transport to the airport. It fit our needs perfectly. We had difficulty connecting to the internet on our phones to retrieve our boarding passes online.
The service was excellent. I called the front desk asking about the free internet, and a clerk brought a LAN cable up immediately.
profesional stuff difficult to get back from Tokyo after 23:00, exsept using very expensive taxi!
It was pretty good for transit. Whenever I come to Tokyo, I stay at Tobu Narita Holiday Inn. Nothing
great location with good connection to Narita airport. Friendly staff and large comfortable room by Japanese standards decor a bit old. restaurant options ok but a bit basic.
Very comfortable mattress, free shuttle to airport, excellent value for money. I didn't like that you had to pay to use the facilities like the spa/pool.
Nice, quiet clean place. Left my phone there by accident, and they mailed it to me.
The indoor swimming pool and Jacuzzi were great. Free shuttle very useful for getting into Narita town. A good hotel for anyone wanting to stay near the Airport with good facilities without having to pay too much. This Hotel is used a lot by JAL for their employees. The Hotel is a bit out on a limb but there is a free bus service to the Airport and Narita town. Internet is quite pricey at 100 Yen for 20 minutes. Virtually no shops or restaurants near by.
Pleasant, spacious. A good stop off near the airport to ease catching an early flight, but not much else to recommend it. 15 mins by free courtesy bus from the airport, bus runs every half hour. Air conditioning in both our rooms did not work so it was an uncomfortable night. Seemed to be a general problem. Restaurants were not great, and there was no alternative outside the hotel.
Location--near to Narita Airport. Value/quality for price. Excellent room. Shuttle bus to airport and to town. Pegasus pub was closed for private party during my stay.
Good location, in between Narita city & the airport. Old room but well maintained; functional, clean, included a variety of amenities. Free shuttlbuses & wifi. Nice & friendly service. Overall, "good bang for the buck"
Shuttle bus between airport and hotel. Ready-made plastic bathroom.
Breakfast was amazing. Amenities were excellent. Hotel a little old. Ceiling lamp was cool-daylight color. No pay per view at Annex building.
proximity of airport, transportation to railway station, shopping centers, shop at the hotel, green environment. no wheelchair room.
This hotel gave you the luxury of a shuttle bus to and from the airport terminals which you can grab the subway to tokyo or any other place to go to. It was a nice place to lay your head and relax since they have a spa and massage chairs. Also it's far from the busy city streets so you can walk around the garden to also relax. They said that they will change the water eveyday from your personal boiler to be clran, but some times I caught the boiler water never changed. I don't mind that yet don't say something and only sometimes keep your word.
Nothing in particular. Cost wise, It is under performance. Room is smaller but yet cost is not so economic.
Staff was very accommodating. First was damp and musty smelling. Had to be switched to another room.
spacious room and english speaking/ helpful receptionist bath tub is dirty :-( I took a dip then realized that the water is too murky!
Great value! For what we paid, I was pleasantly surprised. Wish they had a fitness center
Close to airport, free shuttle to and from airport, narita station and shopping mall.. Which all other hotels around the airport offer for free as well. Arrived at 12 pm front desk lady tried to get me to pay 700 yen per hour and check early, all I wanted to do was to leave my bags and go out to eat. Hotel is our dated, not Japanese cleaning quality at all. Room was too small, tv is micro screen smaller than your pc monitor!!
Even though the hotel was away from Narita station,the frequent shuttle bus made us possible moving around.
clean, well appointed room with good wifi internet connection; convenience store downstairs, free convenient airport shuttle
Koi pond The nasty sheets, comforter wasn't clean and the bathroom was grimy
Convenient airport shuttle. Booked a non-smoking room,was giving a smoking one.When asked to change rooms I was told there where no rooms available.
Staff were excellent, very helpful and friendly. The room was good size and the bed was very comfortable. We missed the airport shuttle but a couple of mins so they gave us a complementary taxi voucher. This hotel is the best value for money on our 1 month travels!
Close to Narita airport. Nice to have a free shuttle into the city of Narita itself. Lunch buffet was limited in selection but staff was very hard working and being extremely helpful and gracious. This hotel is geared for large group travel or business travel requiring no more than two days maximum. Lobby was extremely noisy by a large group of mainland Chinese while the staff did nothing to quite them. They said it was normal. The bathroom in our room had mold and mildew along the walls. We experience an earthquake during our stay (7.8 at the epicenter) and was surprises to find the elevators still operating. The staff did not contact any guest, regarding the earthquake, either by phone or in person to see if guest and building was well. We have had experience with earthquakes and their reaction is surprising
No frills hotel, I got 2 nights for $60ish USD, cheaper than the capsule hotel and probably more comfortable than the capsule. Employees were great. There's a 7/11 in walking distance. None really, except the mainland Chinese guests. Rude and loud. Can't really do anything about that.
Friendly, efficient staff. Excellent value. Free shuttle from airport. Very close to the airport. Restaurant and garden on premises. Kimonos provided for each guest to use during stay. Would stay there again. Dirty air vent. Bathroom floor and sink were not as clean as they could have been. No wash rags. Could feel springs through mattresses. Only one pillow per guest.
This was the cheapest hotel we stayed at in Japan (we went to Hokkaido for tourism) and it included a free airport shuttle, breakfast, and lots of toiletries — even a razor — which we really needed. Great value for the price. Sort of a small bathroom
We missed our flight and had to scramble. They provided shuttle service to Narita (free) and also shuttle service to nearby towns and mall. Great little expedition to end or begin your trip in Japan. Affordable price is a huge selling point, and staff is very generous and really helpful. We drank heavily and had a time exploring the hotel and going out on the shuttle. Note, this place has a very 60's-80's ish decor. Which was hiliariously cheese and cool. The beds are dated and the room is a bit smaller than traditional US hotels. Motel setting in a scaled hotel size.
close to the Narita Airport, with shuttle bus between the airport and hotel. the car parking place is large, quite some kinds of resturants, the garden is good also
Great location great food and friendly very helpful staff
Shuttle to the airport room smelled of mold. Most restaurants were closed. They charge a fee and a high one for Wi-Fi which is outrageous these days. Very disappointing experience.
The location near the airport to take the plane back home.
The location, near Narita airport was the most important point in choosing the hotel. It's excelent for 1 night stop-overs in Tokyo. There's a free shuttle from the two Narita terminals to (and from) the Hotel.
Clean and comfortable. They charge everything which includes the fitness gym. Those should be complimentry.
International standard airport hotel with all the usual facilities
Hilton Narita is a really good option when you just need a overnight close to the aiport. From the airport it is 30 minutes and towards around 20 minutes. The breakfast is according international business hotel standards, really good. The staff is really friendly and helpfull. Like all business hotels, Hilton included, they can have quiet high rates, which I would not pay for one overnight. But if you do some research on the internet you can find some good deals every now and then, like I had. The prices in the bar were a bit unreasonable as well. A cup of coffee for 900 yen (about 8 euro) is expensive.
The use of the swimming pool and closeness to the aitport. Goof value for money
Breakfast buffet was excellent. Free shuttle to the Airport was convenient. Rooms are relatively small.
The hotel was very conveniently located close to the airport and provided transportation to and from the airport. It also had very good food outlets, which is convenient for such a location. The room was clean and comfortable but not what I expected for a 5 star hotel. The bathroom was not well maintained...
Great location, only 2 minutes walk from the JR Narita Station. Shuttle bus service is great carpet in the room is badly stained, air circulation in the room isn't good
Proximity to airport, price, quiet. Somewhat dirty carpet, cluttered room.
Free commuter bus from hotel to airport (v.v) was great. And also more than 2 convenient store nearby. The room was clean but I was bothered by bugs on bed. Other than that it was a nice place to stay over before going to airport.
location very near the station
The free Airport Shuttle and the location next to Narita Airport The room looked shabby, the hotel does not offer breakfast. 6400 yen were to expensive for a night at such a place.
Close to JR station, relatively close to airport (free shuttle bus) JR train takes 80min to centre, try to take NEX (free with JR pass but you have to reserve seats), is much faster
Very convenient for the airport and for Narita town. The rooms are large. The hotel is a bit tired and could do with a refurbishment. The carpets, although clean, were badly marked and the furnishings and decor is old.
We found the location to be very convienent for local shopping and sightseeing. The close proximity to the airport and shuttle service was also a big plus.
Location next to the rail road station and airport. Good Internet connection.
Good, convenient hotel. Pleasant staff. One reason we chose to stay here (rather than a less expensive hotel in Narita city) was because they have a swimming pool - but it was closed for routine maintenance. This information should be known at the time of booking. They offered a pool in a hotel 10 minutes away but that is not convenient if we arrive late and are leaving the next day. We also wrote on your website that we wanted a massage - but the hotel staff were not aware of this.
After a long International Flight, It was nice to be picked up by the airport shuttle and straight to the hotel. Pickup is once an hour. Check in was quick price was good and a nice small town to explore with the hotel right in the middle. nothing negative
Very comfortable hotel room. Within easy walking distance from JR station for carrying luggage. Good buffet breakfast and free shuttle to and from Airport. Quiet. Will come back again.
The location of the hotel was right in the centre of Narita town. A leisurely stroll down the town to the temple was lovely. Also the hotel did the best buffet lunch at 1500 yen all you can eat. The free shuttle bus to and from the airport made it so much easier with luggage. Would have preferred a softer pillow
Clean facilities and efficient staff. About 20-25 minutes from airport but there is a free shuttle. May have to wait for shuttle for some time
Very covenient for overnight stop before flying on to somewhere. Hotel shuttle bus not every hour so we just missed one and had an hour to wait
The easy check in staff. Great English skills. Native sounding. Prompt and swift service.
one train stop to the airport, and pretty close walking distance. Also easy to get a few taxi's from the queue over by the train station if you need 3 like I did with all of our luggage. the hotel is split into a main part, and an annex, and we found the annex first, which isn't any good for checking in, or moving luggage around. Clearer signage in English or Japanese would have gone a LONG way in the enterance of the annex, not deep in the back by the lifts to the rooms.
free shuttle to/from airport, bilingual staff, room was large for Japan Beds were very hard (normal for Japan), breakfast was very expensive, ceiling low in shower
Free shuttle from airport although a long wait for bus in the afternoon when i arrived Central for visit to Naritasan The room was very hot with no way of turning down the heating. I could not open the window although the reception said it would but it was very stiff.
Used it to get a good sleep before an early flight. Prevented early start
Large Room with armchair, shuttle bus to airport runs on time and is convenient. Shuttle bus to city only once per hour and always packed, Hotel is too far away to walk, so if you want to eat something in the city you might have to wait quite a long time for the bus, no Free Internet (standard in Japan)
Shuttle service was good. No free wifi
Great location, easy access to and from the airport. Best hotel I stayed at in Japan. Breakfast too expensive.
Proximity to airport & friendly, helpful staff. No swimming pool
Convenient shuttle services to and from the hotel as well as to the train station. Room key operates all electric outlets
Great staff,willing and helpful.Shuttle service marvellous.Need to ask about jacuzzi as not in hotel inf. bklet
The hotel is very convenient when you have to be on a flight at narita early in the morning (free airport shuttle). When we were there prices for buffet breakfast, lunch and dinner were much reduced (30 %). We appreciated this very much.
This was the second time that i was in this hotel and i hope there will be a third one to. The 1ste tiome i came with my family and the second time i took 4 friends with me. They liked it all very much. The price of a breakfast is to much. Yen 2200 is to expensive when you are with 5 persons
Flights delayed and was able to get a room last minute and the hotel and kayak was very helpful a young mother and child the airport said there were no rooms anywhere in Tokyo got on computer and they had a room and ofered a free shuttle every 20 minutes after a 14 hr layover in the airport in san Francisco were needed sleep and thanks to them and kayak we finally got some would stay there again.