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Pros: Punctuality. I also had an upgrade which was super great!

Cons: More choices of movies would be great for long hauls

Cons: All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word.

Pros: The new aircraft is well put together and comfortable.

Cons: Boarding and disembarking delays on both sides.

Pros: Food! Service!

Cons: Legroom...

Cons: Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine.

Cons: You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked.

Pros: Very friendly and helpful staff.

Cons: Lost my bag.

Pros: The service has improved and nice to travel with them especially when I'm star alliance gold member.

Cons: Nothing for this trip

Pros: I liked the window seat.

Cons: They didn’t talk much about the landing card.

Pros: Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however.

Cons: Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal.

Pros: Leg room, friendly crew, good choices for entertainment, nice blankets!

Cons: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

Pros: Service good. Staff good

Cons: Very cold at night

Cons: Meals

Pros: As expected. Crew was excellent.

Cons: Seating, food, entertainment, communication and comfort

Pros: I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset.

Cons: The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!

Cons: Flight was delayed for 4 hrs, the additional delays st the arrival airport.

Pros: The crew was hard working, food was ok

Cons: Line up for boarding as well as storaging of our carry-on could have been managed better

Cons: Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience

Cons: Dirty bathrooms, freezing cold cabin, paper thin blankets provided

Pros: Crew was great.

Cons: Boarded an hour late.

Pros: I like the staff was very nice, and boarding process was not bad.

Cons: The aircraft was extremely dirty, also my seat was saturated with a spilled drink and it was all over the seat and the tray table and tv, there was old food crusted on the seat back. I didn’t want to touch a thing thank god it was only a two hour flight. Very very outdated.

Pros: The staff were actually very nice and possibly the only good thing about this trip.

Cons: The turbulence was the worst I had ever experienced in my life. Granted, I understand nothing can really be done about that but, the captains made little to no effort to inform us when we would be hitting turbulence. All he said was “Crew, take your seats.” People just had to assume we were about to hit turbulence. And gosh was it horrible turbulence. 13 and 1/2 hours and at least 7 incidences of really hard turbulence. I got no sleep at all, cause I was much to afraid to even close my eyes. I wish the capitains could have said something to calm us down. It was frightening.

Cons: Too much unreasonable charges!!!!!

Pros: The seats are wide. Lots of legroom.

Cons: The take-off and landing could have been better.

Cons: No phone charger.

Pros: Great services. Seat was good.

Cons: The queue to board could be better.

Pros: Good leg room, nice food, and friendly professional staff.

Cons: Boarding process was chaotic.

Pros: Food was okay and crew was okay

Cons: Seats were very narrow - Etihad has better seats. Entertainment system had poor sound

Cons: Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service.

Cons: Good job keep it up

Cons: Delay at landing

Pros: Crew was great. Boarding was great

Cons: Less air condition towards the end.

Pros: The crew was fantastic. The food was good for airline food.

Cons: The seats were narrow and seemed a bit smaller than usual.

Pros: Flight was on time.

Cons: Keep up the good work

Pros: Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad.

Cons: They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight.

Cons: We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier.

Pros: The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door.

Pros: Everything was pleasant as expected except for one thing, mentioned below.

Cons: 45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know.

Pros: The airplane was modern and well kept. The crew were attentive and kind.

Cons: Nothing - our flight out was great!

Pros: Not much

Cons: Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats.

Cons: Late, missed connection

Pros: entertainment was good

Cons: the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice

Pros: Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak

Pros: Plane was new, and seatback screen responsive and functional.

Cons: Economy seats not very comfortable, very tightly packed together

Cons: My entertainment device did not work the entire flight.

Cons: Check in process running smoothly and better announcement of gate change

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Cons: fghjkl

Pros: Nothing

Pros: Crew was great again.

Cons: I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work.

Pros: Smooth ride. Slept most of the way

Cons: No charger ports for iPhone. Sound on the movie was broken and spotty so shut it off Boarding was fine but the line to get Into the gate area was long and erratic and was a combo of like 6 different gates

Pros: The stewards and stewardess’ were pleasant

Cons: Our first Air China flight departed 2 hrs late and then to top things off they lost my wife’s luggage on the way to Thailand. We had to wait in the airport for hours for it arrive on the next flight. The experience at Beijing airport was my worst experience in any airport. The Chinese staff were very rude. Just to transfer planes everyone must submit their fingerprints. I don’t think I will ever fly Air China again simply to avoid this airport.

Cons: The flight was delayed due to plane safety issues, but the crew fixed it and got us to London almost in time. I didn’t love that there were no vegan food options, and even if there had been, they ran out of fresh food by time we were served. Not great.

Pros: Crew professional and courteous. Smart looking cabin

Cons: Boarding process slow and boarding groups in illogical order.

Cons: Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/

Cons: Could have been on time - 40 minutes late