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United Kingdom to Tokyo flight information

Flights arrive in Tokyo
Flights depart from United Kingdom
Flight price £387
Airlines Pakistan Intl Air, Alitalia, Turkish Airlines, Air China

Book cheap flights to Tokyo

(Return)
Airports
Origin
London
£387
only
£387
Manchester
£387
only
£387
Edinburgh
£401
only
£401
Destination
Tokyo
£387
only
£387
£406
only
£406
Sat, 28 Apr
MAN
NRT
32h 05m
Fri, 11 May
NRT
MAN
36h 25m
£387
Trip: 14 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 27 reviews
Boarding
6.2
Comfort
6.3
Crew
6.8
Entertainment
5.2
Food
5.7
LHE
MAN
Good 7.0

less crowd

LHE
AUH
OK 5.3

There was no information given that pia does not have online check in. The food was horrible on pia. The connecting flight had no vegetarian option for people with dietary restrictions.9

BHV
KHI
OK 5.3

For a domestic flight from Karachi to Lahore, they use a 9-seater row. Good from check in to arrival, baggage out within 5 minutes.

No online checkin. BEWARE: flight from a mid-sized domestic city (750k population) had its flight cancelled - I got no notice (Kayak sent me an alert), no offer to rebook, and they couldn’t even handle a refund. Crazy

CPH
OSL
Good 6.6

Food wasn't as expected

LHE
AUH
Excellent 10.0

I like the comfartability of flight

everythimg was good

Thu, 18 Jan
LHR
NRT
31h 15m
Sun, 28 Jan
NRT
LHR
34h 50m
£387
Trip: 11 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 868 reviews
Overall
7.0
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.9
Food
6.3
FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

FLR
FCO
Mediocre 2.0

My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.

FCO
GRU
Excellent 10.0

The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially.

Probably not the company fault, but my stroller was a little damaged when I got it at my destination.

VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

FCO
LAX
Excellent 10.0

Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice.

Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it.

Tue, 30 Jan
EDI
NRT
18h 30m
Mon, 12 Feb
NRT
EDI
27h 00m
£401
Trip: 14 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17535 reviews
Overall
8.0
Boarding
7.9
Comfort
7.8
Crew
8.3
Entertainment
8.1
Food
8.0
IAD
IST
Good 7.6

There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful.

KTM
IST
Mediocre 2.0

I did nit like anything...

I hate kayak..

LAX
IST
Excellent 8.3

Asian Vegetarian meal was good.

Seats with less leg room . No WIfi facility at the gate .

IST
BOM
Excellent 8.3

Overall the experience was good. Cabin crew helpful.

while going to US from Mumbai -Wheelchair service at Istanbul was found unsatisfactory. The attendanct was unfriendly adamant and rude. overall the wheel chair persons were neglected by the airlines (even at Boston ) but the cabin crew took care of all wheel chair persons.

IST
IAH
Mediocre 2.0

Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel.

Mon, 5 Mar
LHR
NRT
32h 15m
Mon, 12 Mar
NRT
LHR
35h 35m
£406
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3726 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
LHW
Excellent 8.6

The crew

Entertainment

PEK
SFO
Mediocre 2.0

So bad customer service

JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

HFE
PEK
OK 4.0

no in flight entertainment, food was horrible

PEK
ISB
Good 6.0

Crew was friendly helpful

I ordered muslim food but they said they don’t have

Fri, 19 Jan
LHR
NRT
18h 40m
Fri, 26 Jan
NRT
LHR
35h 20m
£387
Trip: 8 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 868 reviews
Overall
7.0
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.9
Food
6.3
FCO
LAX
Excellent 10.0

Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice.

Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it.

FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

LHR
FCO
OK 4.0

Nothimg

My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg .

VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

FCO
MEX
Good 7.3

Confortable space, great food taste,

When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived.

Wed, 9 May
MAN
NRT
35h 35m
Fri, 18 May
NRT
MAN
36h 25m
£390
Trip: 10 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 27 reviews
Boarding
6.2
Comfort
6.3
Crew
6.8
Entertainment
5.2
Food
5.7
LHE
AUH
OK 5.3

There was no information given that pia does not have online check in. The food was horrible on pia. The connecting flight had no vegetarian option for people with dietary restrictions.9

LHE
KHI
Good 6.0

Disembarked through stairs despite tunnel available, seems the front gates of plane did not open. Also they transported the passengers in normal coasters not through airport bus

KHI
LHR
Mediocre 3.3

PIA needs to have a lounge after security at Karachi airport and different boarding times so business class passengers are not waiting in the queue to board and get to seats. Crew was downright rude at times. I was travelling with a 2 year old who was not badly behaved and yet instead of helping or asking if I needed anything, the crew behaved as if they were doing me a great favour when asked for something.

AUH
LHE
Mediocre 2.0

Nothing.

At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore.

LAX
AUH
Excellent 10.0

Service

NA

Tue, 6 Mar
LHR
NRT
32h 15m
Tue, 13 Mar
NRT
LHR
33h 40m
£406
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3726 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
SIN
Excellent 9.0

Crew service was excellent. Food choice and spread was nice and I was able to eat well despite not eating the chinese dishes.

I wish the food was american chinese - like PF chang !

JFK
PEK
Mediocre 2.0

nothing

cancelled last minute, rescheduled for the next flight three days later

PEK
LHW
Excellent 8.6

The crew

Entertainment

PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

PEK
LAX
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

Tue, 23 Jan
LHR
NRT
31h 15m
Tue, 30 Jan
NRT
LHR
35h 20m
£387
Trip: 8 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 868 reviews
Overall
7.0
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.9
Food
6.3
MEX
FCO
Excellent 8.0

Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly.

Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly.

FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

LHR
FCO
OK 4.0

Nothimg

My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg .

VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

Wed, 23 May
MAN
NRT
35h 35m
Fri, 22 Jun
NRT
MAN
36h 25m
£390
Trip: 31 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 27 reviews
Boarding
6.2
Comfort
6.3
Crew
6.8
Entertainment
5.2
Food
5.7
KHI
LHR
Mediocre 3.3

PIA needs to have a lounge after security at Karachi airport and different boarding times so business class passengers are not waiting in the queue to board and get to seats. Crew was downright rude at times. I was travelling with a 2 year old who was not badly behaved and yet instead of helping or asking if I needed anything, the crew behaved as if they were doing me a great favour when asked for something.

BHV
KHI
OK 5.3

For a domestic flight from Karachi to Lahore, they use a 9-seater row. Good from check in to arrival, baggage out within 5 minutes.

No online checkin. BEWARE: flight from a mid-sized domestic city (750k population) had its flight cancelled - I got no notice (Kayak sent me an alert), no offer to rebook, and they couldn’t even handle a refund. Crazy

LHE
MAN
Good 7.0

less crowd

LHE
LHR
Good 6.0

Crew was courteous and food was good. Plane was clean.

The checkin process at the Lahore Airport was horrific. Probably won't fly out of there again. The queues were a joke. Most passengers were cutting queues with the help of officials they had bribed. Shockingly one airport staff member checked in five passengers in front of me who weren't even At the airport. This lot was issued boarding passes and luggage tags without a problems. An immigration officer also stamped their passports without a question. No wonder Pakistan is and will always be a third world country. Despite the excessive airline and airport staff the simple process took me over an hour. I only got my turn after arguing and pleading my case with the airline staff repeatedly. Seriously this is the worst airport to fly out off!! You have been warned. Use Lahore airport at your own risk!!

CPH
OSL
Good 6.6

Food wasn't as expected

Sun, 11 Mar
LHR
NRT
32h 15m
Wed, 14 Mar
NRT
LHR
33h 40m
£406
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3726 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

PEK
ISB
Good 6.0

Crew was friendly helpful

I ordered muslim food but they said they don’t have

PEK
LAX
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

PEK
LHW
Excellent 8.6

The crew

Entertainment

PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

Tue, 1 May
LHR
NRT
19h 05m
Tue, 5 Jun
NRT
LHR
17h 50m
£388
Trip: 36 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 868 reviews
Overall
7.0
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.9
Food
6.3
FLR
FCO
Mediocre 2.0

My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.

FCO
MEX
Good 7.3

Confortable space, great food taste,

When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived.

FCO
GRU
Excellent 10.0

The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially.

Probably not the company fault, but my stroller was a little damaged when I got it at my destination.

FCO
LAX
Excellent 10.0

Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice.

Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it.

VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

Sat, 19 May
LHR
NRT
33h 55m
Mon, 28 May
NRT
LHR
34h 20m
£399
Trip: 10 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 27 reviews
Boarding
6.2
Comfort
6.3
Crew
6.8
Entertainment
5.2
Food
5.7
AUH
ISB
Mediocre 2.0

Had I known that the second segment of the flight is Pakistan international airlines I would have never booked the flight on kayak. Very dangerous and third class airline. The sight should clearly show all the details when u search for the flights. As it was showing all flights on Etihad. Will never make reservation on kayak again

LHE
LHR
Good 6.0

Crew was courteous and food was good. Plane was clean.

The checkin process at the Lahore Airport was horrific. Probably won't fly out of there again. The queues were a joke. Most passengers were cutting queues with the help of officials they had bribed. Shockingly one airport staff member checked in five passengers in front of me who weren't even At the airport. This lot was issued boarding passes and luggage tags without a problems. An immigration officer also stamped their passports without a question. No wonder Pakistan is and will always be a third world country. Despite the excessive airline and airport staff the simple process took me over an hour. I only got my turn after arguing and pleading my case with the airline staff repeatedly. Seriously this is the worst airport to fly out off!! You have been warned. Use Lahore airport at your own risk!!

LHE
KHI
Good 6.0

Disembarked through stairs despite tunnel available, seems the front gates of plane did not open. Also they transported the passengers in normal coasters not through airport bus

LHE
AUH
Excellent 10.0

I like the comfartability of flight

everythimg was good

AUH
LHE
Mediocre 2.0

Nothing.

At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore.

Mon, 19 Mar
LHR
NRT
32h 15m
Thu, 22 Mar
NRT
LHR
33h 40m
£406
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3726 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
JFK
PEK
Mediocre 2.0

nothing

cancelled last minute, rescheduled for the next flight three days later

HFE
PEK
OK 4.0

no in flight entertainment, food was horrible

PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

BOM
PEK
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

PEK
ISB
Good 6.0

Crew was friendly helpful

I ordered muslim food but they said they don’t have

Mon, 7 May
LHR
NRT
31h 40m
Mon, 21 May
NRT
LHR
17h 50m
£388
Trip: 15 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 868 reviews
Overall
7.0
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.9
Food
6.3
FLR
FCO
Mediocre 2.0

My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.

FCO
MEX
Good 7.3

Confortable space, great food taste,

When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived.

LHR
FCO
OK 4.0

Nothimg

My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg .

CDG
FCO
Excellent 10.0

Efficient!

FCO
GRU
Excellent 10.0

The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially.

Probably not the company fault, but my stroller was a little damaged when I got it at my destination.

Sun, 11 Mar
LHR
HND
17h 25m
Wed, 14 Mar
HND
LHR
18h 20m
£406
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3726 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
BOM
PEK
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

PEK
SIN
Excellent 9.0

Crew service was excellent. Food choice and spread was nice and I was able to eat well despite not eating the chinese dishes.

I wish the food was american chinese - like PF chang !

JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

PEK
ISB
Good 6.0

Crew was friendly helpful

I ordered muslim food but they said they don’t have

PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

Fri, 18 May
LHR
NRT
19h 05m
Sun, 3 Jun
NRT
LHR
17h 50m
£388
Trip: 17 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 868 reviews
Overall
7.0
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.9
Food
6.3
LHR
FCO
OK 4.0

Nothimg

My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg .

FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

FCO
LAX
Excellent 10.0

Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice.

Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it.

FCO
MEX
Good 7.3

Confortable space, great food taste,

When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived.

LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

Fri, 27 Apr
LHR
NRT
31h 15m
Thu, 3 May
NRT
LHR
37h 25m
£406
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3726 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

BOM
PEK
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

JFK
PEK
Mediocre 2.0

nothing

cancelled last minute, rescheduled for the next flight three days later

PEK
LAX
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

Sat, 19 May
LHR
NRT
19h 05m
Mon, 28 May
NRT
LHR
34h 50m
£388
Trip: 10 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 868 reviews
Overall
7.0
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.9
Food
6.3
LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

FLR
FCO
Mediocre 2.0

My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.

MEX
FCO
Excellent 8.0

Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly.

Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly.

FCO
MEX
Good 7.3

Confortable space, great food taste,

When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived.

FCO
GRU
Excellent 10.0

The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially.

Probably not the company fault, but my stroller was a little damaged when I got it at my destination.

Mon, 11 Jun
LHR
HND
14h 30m
Mon, 25 Jun
HND
LHR
21h 20m
£406
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3726 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

HFE
PEK
OK 4.0

no in flight entertainment, food was horrible

JFK
PEK
Mediocre 2.0

nothing

cancelled last minute, rescheduled for the next flight three days later

SFO
PEK
Excellent 8.0

I loved all of the entertainment options. The music was relevant, the movies were movies I actually wanted to see, same goes for the TV shows. Also, I really liked that you could play games on there with other passangers.

The food was not very good at all. They didn't have any options besides chicken with rice or beef with noodles. Maybe I just don' t like airplane food and that wouldn't be any fault of Air China.

PEK
SIN
Excellent 9.0

Crew service was excellent. Food choice and spread was nice and I was able to eat well despite not eating the chinese dishes.

I wish the food was american chinese - like PF chang !

Fri, 25 May
LHR
NRT
31h 40m
Thu, 7 Jun
NRT
LHR
17h 50m
£388
Trip: 14 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 868 reviews
Overall
7.0
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.9
Food
6.3
FCO
GRU
Excellent 10.0

The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially.

Probably not the company fault, but my stroller was a little damaged when I got it at my destination.

FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

FLR
FCO
Mediocre 2.0

My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.

VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

MEX
FCO
Excellent 8.0

Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly.

Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly.

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