My in-seat entertainment system was broken. I also heard similar comments from fellow passenger
Service was good
Older equipment and entertainment was not great
Older equipment and entertainment was really bad
Flight delayed by 3 and half hours, no explanation provided. My chosen seat assignment changed and reassigned to the back of the plane. There is a reason we preselect our seats. Entertainment system did not work. Reading light did not work.
Disembarked through stairs despite tunnel available, seems the front gates of plane did not open. Also they transported the passengers in normal coasters not through airport bus
I like the comfartability of flight
everythimg was good
Crew was courteous and food was good. Plane was clean.
The checkin process at the Lahore Airport was horrific. Probably won't fly out of there again. The queues were a joke. Most passengers were cutting queues with the help of officials they had bribed. Shockingly one airport staff member checked in five passengers in front of me who weren't even At the airport. This lot was issued boarding passes and luggage tags without a problems. An immigration officer also stamped their passports without a question. No wonder Pakistan is and will always be a third world country. Despite the excessive airline and airport staff the simple process took me over an hour. I only got my turn after arguing and pleading my case with the airline staff repeatedly. Seriously this is the worst airport to fly out off!! You have been warned. Use Lahore airport at your own risk!!
Had I known that the second segment of the flight is Pakistan international airlines I would have never booked the flight on kayak. Very dangerous and third class airline. The sight should clearly show all the details when u search for the flights. As it was showing all flights on Etihad. Will never make reservation on kayak again
Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment.
With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing.
leg space in plane
The Crew was the only thing that stuck out. Associates had Way more patience than i.
Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage
All crew I interacted with was great, friendly, and helpful.
Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good.
Airplane staff were good
Easy boarding, getting off plane.
Very cramped! No entertainment, too warm in cabin.
I was able to get home and my luggage came with me.
I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air.
If you want to have a pleasant trip to a city that is not Beijing, use another airline. Young people from Beijing are extremely cranky and unfriendly, especial when you get kids with you.
The Dreamliner is an excellent aircraft with all the amenities. Crew was nice and friendly and a self serve water and other soft drinks station mDe the flight a breeze.
The flight itself was pretty decent in all respects.
However, we were delayed by 5 hours leaving the airport!!
Great food! Loved that you get a menu to choose from
We were not asked or given the option to choose our seats on the plane.
Very uncomfortable seat. Very narrow walk way to lavatory.
We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew.
Not enought time for transit between two flights
Two out of three sutecases did not arrive.
Liked the smooth flight
Took too long at check in
Although the flight was delayed the boarding process was very smooth. Flight attendants were very friendly and efficient.
Long check in lines even though we checked in online. Flight delay.
Don't delay the flight
The prompt boarding and courteous staff.
I flew PAL 2 years ago and was impressed on this flight home. An awesome added feature that blew me and my 10 year old daughter away was the entertainment! My daughter is afraid of flying. But as soon as we boarded and saw this feature, she completely forgot about her fear. She was so pre-occupied during entire flight to Manila that I was able to relax and enjoy the trip myself. There was a great selection of movies available that almost made me wish the flight was longer so I could watch more! The USB charging option was also a neat feature to have. I could easily charge our phones throughout the flight. I was also impressed with how well staffed the crew was. There was always a crew member going up and down the aisle with water and offering assistance in any way possible. Overall I am happy with the flight. PAL has made the trip home easier, more pleasurable and most importantly closer than ever before. Thank you PAL!
It's always difficult to sleep on airlines especially on long flights. I hope one day the seats are much more comfortable and roomier to have some extent ended leg room and better reclining capability.
The staff was fast and curteous.
There is not anything to complain about besides the usual discomfort of travel.
Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.
What is there not to like about KLM? I cannot find anything.
Flight was efficient enough and staff were friendly.
It was delayed quite a bit and more on-time updates would have been appeciated.
Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off
Free wee cake.
Nothing in particular.
I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure.
It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?
Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life.
This was a direct Copenhagen to Boston flight run by SAS for Privatair. It was a small aircraft with only 70 total seats. That being said, the seats were comfortable, the service was wonderful, and the flight was smooth.
Inflight entertainment consisted of an iPad with very limited options. Only one non-alcoholic drink included with dinner, and purchase price of wine was the highest I have ever seen on a flight.
Cannot think of anything.
I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again.
No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment.
Halal meal service was great.
Aeroflot always looses luggages, they lost my luggage as well, posted it to my apartment after two days.
Boarding was good. Plain looks well kept
Waiting for someone to take the plate took almost the all flight. Food was terrible
The female flight attendants are all stunning in their bright orange uniform.
The planes are very tight. Ever since they updated their aircraft they added one or two rows and planes became so narrow! On the way to Moscow we didn't have an entertainment because they monitors didn't work for 30% of the plane. On the way back they delayed the flight for 5 hours because they plane had technical issues and they were changing it. We missed our connection from NY to Miami and since it was a separate ticket I lost those tickets. They didn't update us while we were waiting what's going on. A few times they would announce boarding on the electronic tableau, people would line up and wait for 40 minutes. The staff would just look and say nothing or smile and say "we don't know why you are standing, I didn't tell you to line up!" We had a special meal on the flight. They gave you exactly the same food twice. I was just laughing but other people who had special meals were really upset. If someone asked they would probably say "it's your problem that you don't want to eat like the rest lol! Next time when booking a flight I'll pay more but have a normal experience and not the torture "Russian style"
The plane smelled very bad, the on board tvs did not work, and the served pancakes were to hard to cut.
See above. This scam is not acceptable. You should be ashamed. I demand my money back for paying twice for baggage, including the airport fee. I will be going to the media re this scam and seeing if I can start a class action.
The flight was only supposed to take two hours but instead they sat around for another hour and a half or so and then there was so little leg room that my knees even if I was all the way against the back wall showed into the seat in front of me so bad that I had to stick them out in the aisle and said crooked and then my seat would not latch
I had not flown overseas in so long that I had forgotten how nice flying could be. The flight attendants were especially attentive and helpful. Not only did we get a "free" meal, but it included white or red wine if desired. I felt like I was experiencing what flying used to be like in an earlier time.
Really comfy headrests and blankets. Easiest plane I've slept on by far.
Headset wasn't working so I could watch tv or listen to music.
We paid for bags. Called to check the bags were included and on a technicality alitila charged for bags again. When we asked why, we were told this happens all the time. It seems alitila relays on this to rip of foreigners. This is despicable. This happened twice from two different booking companies and only with Alitalia. I will follow this up next week.
Flight attendants were attentive and served customers with care. The captain gave flight status every half hour
Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration.
As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized.
Comfortable seats, but that was about it. Just ok.
This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal.
Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever.
Good weather and a quick smooth flight
They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane.
The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving
Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be.
There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course.
In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking.
Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line.
Price, Opportunity to check out a city I never would have visited while on extended layovers
Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)
The staff was rude and the flight was delayed twice.
Entertainment options were not too good. The flight should have more American sitcoms and more Hindi options.
Their service is excellent on board .
The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time.
My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways.
Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!
Loved the crew they were great!!
Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system.
Seats, food , entertainment.
Loved the smoked salmon!!
No wifi or tv
There is very little space between seats from Dubai to Cochin flight. Didn't have space to eat without hitting the next person. Ran out of food of choice
the flight was on time
It felt like home. =)
it felt too much like home. ;)
It was an enjoyable flight
Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass.
Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine. lots of movies to choose from. Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk.
I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice.
Dnt have anything to say what I dnt like. Everything is great.
Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern.
Flight attendants are not friendly and rude. Seat had a problem reclining.
I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch
Not quite enough space if I were sitting alone. Men pee on toilet seats
Business class was wonderful liked pjs, food, seating. Etc
Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options
Most of all are good.
My son was sleeping, so he couldn't have a breakfast. I think it not kind.
Fantastic customer service, excellent food everything was best and clean.
They had good movies and music of my choice.
One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name.
Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely.
Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also.
Almost everything was good
Check in was complicated.
Very uncomfortable seats.. Leg room was way too small.
Again very. Very badly treated by etihad people
DO NOT under any circumstances miss an Etihad Airway flight. They'll make you pay twice the original price of your flight AND a $600 fee for missing your flight. WTF! Why must you pay $600 for missing a flight you ALREADY PAID for. I loved my first experience with Etihad but second time was not as pleasant.
The worst airline experience overall. AVML food was requested but I have never had worst food than on this flight (ever in my life). The crew to abu Dhabi was Ok but I had the worst experience ever on the flight to Ahmedabad. I actually got yelled at by an air hostess because I accomodated an elderly couple to sit togather and I sat on next seat over. Not a common sense airline. The Abu Dhabi airport was hot as hell. Yes, inside the airport terminal was super hot, close to 90 degrees.... Emirates is far superior Airline than this.
Not disturbed when i wanted to sleep crew was efficient
Very long flight Rice with every meal was boring , meals were infrequent for a 14 hr flight
boarding was good,flights were on time.
if flight is packed, they need extra staff? were impatient on services,may not their fault? airline may figure out?
Not much else
Delayed boarding, delayed takeoff, delayed landing. Everything was done so slowly that we nearly misssed our connection.
Pleasant helpful staff, comfortable, clean seat, good food.
Having to pay TWICE for extra item of luggage!! Some delay with boarding
Crew unable to control students passengers who are noisy, w/c made our travel uncomfortable
Crew is very helpful, friendly and attentive
Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight.
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