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The only bad thing is that the checking at JFK was very long!!!!

Good and beverage selection was great

Delayed departure I'm 6'4" and business seat is small Also crew should improve kindness and attention.

The plane, food and entertainment were satisfactory.

Outbound flight TO Paris was cancelled.

Everything was pretty good

The seats were kind of tight.

The cabin crew were fantastic and funny

Tiny seats

staff hospitality, cleanness of the cabin and toilet and punctuality of the flight

lack of meal options

Same as above

Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas.

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Crew. They were polite and attentive to passangers

Boarding process was confusing. On flight entretaiment very limited

Strong tailwind brought us in 30mins ahead of schedule.

Nothing. Was a smooth and friendly flight. Cabin crew were courteous and efficient.

Larger seats, TV Monitors, headphones and pillow immediately available, meals and snacks and in-between water and tea services, Crew was outstanding. Boarding seemed awkward at the last since families and rest of seats load at one time at the last but still doable. I enjoyed my flight. Thank you.

I didn't like the food, I couldn't eat.

Crew attitude, food, bluberry juice, punctuality

Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!

Fantastic service staff food and beverages

Just slightly hard when laying down on the seat to sleep

We missed are connecting flight

Completely destroyed our itenerary

Cheap aircraft, not even headsets

Dirty aircraft, I expect more when I pay a lot

Nice Flight Attendants Good Food

Flight was delayed by 1.5 hours

The crew was very nice and helpful.

The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end.

Flight arrived safely.

Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival.

I had a window seat

The seats are too small and tight for such a long flight. Really!! a tv screen on the back of the seat that has videos etc. I almost threw up from the constant pounding of the man hitting the screen on the back of my seat. I felt violated and exhausted from the airline inconsiderate design.

Munich airport is very nice and clean.

The plane was late arriving and we had to sit on the tarmac after we got to Frankfurt for a while which made us only have 15 minutes to go through customs and get our connecting flight. The staff would not let us get off first on the plane even though I told them we were very very late. Ridiculous to have to wait for people to stand in the aisles and get their baggage from above. This makes others late and very inconsiderate. Charge people that use the overhead compartment!!

Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good

Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old

For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight

We were on time.

They charge for water and blankets. Even "discount" airlines give those items. WOW air prides themselves on charging for everything so the base price is cheaper than other airlines. But when you add on the extras (like a carry-on bag!!) you won't save any money.

The worst !!!

Crew was nice

Air plane has no entertainment

The seat was as comfortable as expected. No surprises with the seat.

They charge $3.50 for water and some amount for a blanket. They charge $50 for any bag that goes in the overhead bin. Overall, you don't save much if anything by traveling with WOW air. I'll never use them again.

A youth group of some kind caused my flight to be nearly two hours delayed because they lost two of their kids and a chaperone, then refused to board without them. Icelandair made it the problem of everyone else on the plane rather than deal with the minority of passengers. As a result, I missed my connection flight and my total trip time had nearly five hours added to it. It is doubtful I will ever fly Icelandair in the future.

On time, polite and helpful assistance at airport with seat assignmnent issue ( all seats on a four leg ticket had been unassigned after assignment three months prior), generous leg room, very good tea on flight. Slept in Reykjavik airport on long layover due to dreadful weather. More comfortable than most airports.

All was fine.

Wheel chair assistance

Food or no food

My flight was delayed which then I missed my connecting flight.

Our flight was over an hour late getting to the airport in Morocco and when there we were left standing in the jetway after scanning our tickets for a good 30 minutes. The flight was so delayed, many of us missed our connecting flights and had to be issued later flights. I was originally booked to fly out the next day, which would NOT have worked out but was booked instead for 5 hours later. I stood downstairs for 2 hours trying to find my baggages, however, they never came where they were supposed to come out and I received 3 different answers on where they were. "They're at carousel 5," "you don't have to get them they will be checked to your final destination," no they're at carousel 3, so you can grab quickly and recheck upstairs." My bag wasn't at any of these places. I finally found a nice air Canada agent who took the time out of his day to actually go to the back and check on my bag to which he returned 10 minutes later with it. It was just "circling around back there" with nowhere to go. Had I not been persistent, my bag would not have made it to my final destination. I wish the story ended there but it does not. After a 5 hour wait, I sat at my gate which continued to say "American Airlines" I asked the gate if United Airlines flight was still leaving from there she just stated she "had no idea" frustrated, with no gate to go to with a flight leaving in 1 hour nobody seemed to know where our new flight was boarding. After 3 gate changes we were finally able to board our flight to D.C. I am sorely disappointment in both Air Canada and the YUL system. This would be my second time flying this way and both times I have had issues. It's too bad. I do not plan on doing so again.

Direct flight

Very economical; bland minimal food; no complimentary wine. Flew with Air NZ to auckland in April; food and wine offered throughout flight. Flight attendants didn't smile or engage with passengers; treated service like a job they had to do

Delayed as always

Very good overall.

Entertainment selection poor and dated.

Arrived safely

Plane was seven hours late. Entertainment system did not work.

Boarding Crew Leg room Entertainment

Snacks

We arrived on time and I had no problems .

Everything was ok.

The staff were very nice.

I was really disappointed that we returned on a United flight. Completely different experience than Lufthansa flight going out. Food horrible, very uncomfortable small plane. I loved the Lufthansa flight going out to Edinburgh. Coming back through Newerk was horrible also. I would love to fly Luthansa again but I would have to be very careful that it's just them and not another airline going back. Horrible experience. Very disappointed.

Friendly, polite crew and clean aircraft both ways.

Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc.

Convenient flights. Friendly staff. Excellent price.

Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once.

This is a buckle and fine airline. I went to check in online the day before my flight and added a checked bag for each passenger. The website did not work well and it ended up booking 2 bags each and charging me for two each. When I arrived at the airport they said I had not checked on online and had to pay extra for checking in at the airport. I asked for a manager who said there was no record of me going online. That was odd because I booked and paid for my bags online the previous day while I was checking in.they said I had to write a letter to get back my extra baggage fees I was charged in error. I doubt I will ever see that money again.

Fast, efficient boarding. Helpful cabin staff.

Uncomfortable seats that don't recline and seat back pockets have no "give" to fit your personal items.

The on-screen entertainment as good and easy and free. Nothing was complimentary - not even water! Cabin was very clean. Captain was quite cordial and informative.

The sound quality on the entertainment system was horrible - they provide cheap earbuds that are horrible and you can't use your own because of non-standard plugs.

The on-screen entertainment as good and easy and free. It was great to get two hot meal services on such a long flight. Cabin was very clean. Captain was quite cordial and informative.

On an almost 11 hour flight, we got very thirsty so an additional beverage service would have been nice. I must say that I was a bit taken aback by the fact that they get their crew to sell merchandise during the flight from their on-board catalog.

1 hour in the slowest line ever. No self serve kiosk. CDG security also frustratingly slow

Good attention to detail without being in your face... very prompt

...

Larger seats, TV Monitors, headphones and pillow immediately available, meals and snacks and in-between water and tea services, Crew was outstanding. Boarding seemed awkward at the last since families and rest of seats load at one time at the last but still doable. I enjoyed my flight. Thank you.

Food was excellent

seats were cramped, insufficient leg room

Early, relaxed boarding process was excellent.

Only strong negative was the absence of any free drinks or snacks. A cup of tea cost over 2 pounds - ridiculous!

I like the way they treat people. Each crew member was friendly and worked very hard to please everyone

I have no negative comments.

The cabin crew were fantastic and funny

Tiny seats

The staff and crew

Nothing

Speed, crew, and reliablity.

Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though.

Same as above

Crew. They were polite and attentive to passangers

Boarding process was confusing. On flight entretaiment very limited

Food was not good

Food was excellent

seats were cramped, insufficient leg room

Early, relaxed boarding process was excellent.

Only strong negative was the absence of any free drinks or snacks. A cup of tea cost over 2 pounds - ridiculous!

We were on time.

They charge for water and blankets. Even "discount" airlines give those items. WOW air prides themselves on charging for everything so the base price is cheaper than other airlines. But when you add on the extras (like a carry-on bag!!) you won't save any money.

The worst !!!

Great price

Bring your own food and entertainment everything on the flight requires payment

I booked a flight for my friend because I'm from Los Angeles to London.

My friend who was supposed to be on this flight got terribly delayed. He tried to talk to the customer care people but he told me that is My friend who was supposed to be on this flight got terribly delayed. He tried to talk to the Customer Care people but he told me that his experience was not good at all. They were not cooperative. he ended up missing his flights

The crew was very nice and helpful.

The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience.

Lovely crew, clean toilets

It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business.

The food was good.

I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology.

Flight arrived safely.

Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival.