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In my way back from Germany to USA was poor, from the costumer service from the airport to the airplane. They charged me extra on my fly back to US

Very much everything

Friendly helpful staff.

Delays.

I liked the entertainment options, beverage service, and leg room.

I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!

The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative.

Late flights are never good.

They did not offer free cold water. They only offered hot water.

The price is right and if you follow the baggage guidelines, you won't have surprise fees, etc.

Nothing is offered for free, not even water. There is not an option to use/buy wifi either. It would be nice to at least have a tv screen that offered some pre-loaded entertainment, but instead you pay for an ipad rental if you want that.

Low price, Iceland stopover, very modern and cool looking airplanes

Low-cost airline! No (free) food and movies on the plain, small legroom and every piece of luggage costs extra, even though it seems that the carry on luggage payment is not strictly enforced. Need to be prepared for that (bring your own movies or a book and buy food at the airport or just don't come hungry :-)

The food was good. Inexpensive. Boarding was easy and fast and got to my destination in good time.

Everything was extra- water, food, baggage. I had to pay twice for my baggage- there and back and it wasn't cheap. Very uncomfortable seats with little leg room. I wasn't able to sleep on my overnight flight.

Flight delayed

The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted.

Nothing - it was a great flight

People at the desk didn't know or don't wanna say much why we have no plane

I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board

We didnt get our kosher food so we didnt aet on this flight

Price

Bad system to board

So accommodating!! Top of the line!

Flight crew was very nice.

I didn't like that on a 3:30 hour delay the passengers did not get information about the delay. Line for check-in was too long. More then 2 hours on the line to check-in. Uncomfortable seats (too tight)

Seats are ok and good entertainment system

The attitude of the hostist and the way they dont give you food choices and don't even explain or say what food they are giving you. When i ask whats in this they gave me a look and a weird attitude

I liked the staff and the chocolate

I didn't like the meal much and the lighting was too bright most of the time.

Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience.

The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!

On time departure. Nice crew Meals were fine for airline food. Would take again.

Tight connection on Zurich.

Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off.

The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive.

If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection.

The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative.

Late flights are never good.

Friendly helpful staff.

Delays.

same as above

same as above

You pay for a seat only. Bring your own water, pillow, etc. The seats are harder than most but comfortable.

Time to board was great and the crew was helpful

Absolutely nothing in terms of in-flight entertainment and food, which I expected after reading the reviews.

The seats were spacious.

The price is right and if you follow the baggage guidelines, you won't have surprise fees, etc.

Nothing is offered for free, not even water. There is not an option to use/buy wifi either. It would be nice to at least have a tv screen that offered some pre-loaded entertainment, but instead you pay for an ipad rental if you want that.

Seats were comfortable Bathrooms clean

Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette

The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted.

Nothing - it was a great flight

People at the desk didn't know or don't wanna say much why we have no plane

I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board

Flight delayed

The food was good. Inexpensive. Boarding was easy and fast and got to my destination in good time.

Everything was extra- water, food, baggage. I had to pay twice for my baggage- there and back and it wasn't cheap. Very uncomfortable seats with little leg room. I wasn't able to sleep on my overnight flight.

The price is right and if you follow the baggage guidelines, you won't have surprise fees, etc.

Nothing is offered for free, not even water. There is not an option to use/buy wifi either. It would be nice to at least have a tv screen that offered some pre-loaded entertainment, but instead you pay for an ipad rental if you want that.

Low price, Iceland stopover, very modern and cool looking airplanes

Low-cost airline! No (free) food and movies on the plain, small legroom and every piece of luggage costs extra, even though it seems that the carry on luggage payment is not strictly enforced. Need to be prepared for that (bring your own movies or a book and buy food at the airport or just don't come hungry :-)

You pay for a seat only. Bring your own water, pillow, etc. The seats are harder than most but comfortable.

Smooth and organized boarding process. Layover is a great option to explore lisbon.

No food or entertainment

The boarding process seemed very unorganized. The people and police that were working weren't friendly at all.

Price

Bad system to board

Flight crew was very nice.

I didn't like that on a 3:30 hour delay the passengers did not get information about the delay. Line for check-in was too long. More then 2 hours on the line to check-in. Uncomfortable seats (too tight)

People at the desk didn't know or don't wanna say much why we have no plane

I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board

We didnt get our kosher food so we didnt aet on this flight

Seats were comfortable Bathrooms clean

Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette

Flight delayed

The food was good. Inexpensive. Boarding was easy and fast and got to my destination in good time.

Everything was extra- water, food, baggage. I had to pay twice for my baggage- there and back and it wasn't cheap. Very uncomfortable seats with little leg room. I wasn't able to sleep on my overnight flight.

The jet was very clean and the attendendants very professional.

The seats don't recline but maybe three or four inches.

You pay for a seat only. Bring your own water, pillow, etc. The seats are harder than most but comfortable.

They did not offer free cold water. They only offered hot water.

We didnt get our kosher food so we didnt aet on this flight

kids treatment

Seats were comfortable Bathrooms clean

Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette

Flight delayed

Low price, Iceland stopover, very modern and cool looking airplanes

Low-cost airline! No (free) food and movies on the plain, small legroom and every piece of luggage costs extra, even though it seems that the carry on luggage payment is not strictly enforced. Need to be prepared for that (bring your own movies or a book and buy food at the airport or just don't come hungry :-)

You pay for a seat only. Bring your own water, pillow, etc. The seats are harder than most but comfortable.

The jet was very clean and the attendendants very professional.

The seats don't recline but maybe three or four inches.

Nothing worst airline

Hidden cost of bags. Watching girls being hassled over a extra hand bag or camera bag on an international flight. The lack of food. The price of shit food. No dinner options. Rude staff. Worst airline I have ever used I will make sure nobody gets caught out like I did.