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Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Cons: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Pros: Everything was great. From food to entertainment was great.

Cons: Nothing

Pros: This was years ago, and yet I still remember how comfortable I was. The waiting facilities were nice and the airplane service very client friendly. Air Canada was definitely the best flying experience I have ever had.

Pros: Air Canada is always a great travel experience.

Cons: The food is terrible. It's the worst I've had from any airline.

Cons: Crew could be friendlier.

Pros: Thre movie selection was great The crew was great Some of the food (in each meal) was good

Cons: Parts of each meal were great, parts were gross $4 for a can of soda? Really???

Pros: The crew was nice and the food was good.

Cons: More entertainment options

Pros: Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served.

Pros: It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you.

Pros: The crew was friendly and always came around with water.

Cons: The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late.

Pros: cbvghjkl;

Cons: mmmm

Cons: Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight

Pros: Tight seat, was moved out of exit row because of my age

Cons: Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late

Cons: Left 1h late

Pros: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Cons: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

Pros: Seats were fairly comfortable with decent leg room.

Cons: My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it.

Cons: To be given a blanket. And better choice in music

Pros: Plane was good, no delays and passport control in Charlotte, NC was quick.

Cons: I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane.

Pros: Arrived 5 minutes early which was great on a very late night.

Pros: Everything was about average, nothing amazing, nothing bad

Cons: The WiFi could have worked better not have been so expensive

Cons: Flight delayed 1h30, no food or beverage served!

Cons: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.

Pros: Nothing

Cons: Very long delay, got bumped for a flight the next day. Horrible experience

Cons: Very bad food my options were pork and vegetarian. Chicken finished.

Pros: I will recommend to my friends and families.

Pros: Entertainment

Cons: No snacks at all. Charge 89 euros to check a bag in.

Pros: The crew was really nice.

Cons: Snacks would have been nice

Pros: the time went really fast

Cons: somewhere on the itinerary clearly that food is not included in the ticket

Pros: Seating was nice on this flight, just two people per row.

Cons: Lights remained on during the whole flight, making it hard to rest.

Pros: Unable to check in online. Not from phone. Not on website. Called directly and waited forever. And told must do at airport. Arrived and was told flight booked and full so bumped from the flight. Paid $2000 for a coach ticket and not able to get on either flight from Boston - so missed all meeting.

Cons: Join TSA you amateur / cut rate airline. Fix reservation system.

Pros: Low price via broker

Cons: Because I booked through a broker and saved hundred$ I couldn't bid for an upgrade or use points to upgrade. Also transfer to international (Terminal 3 to 5) at O'Hare is awful especially because you have to go through security again.

Pros: The crew was very attentive and the flight left on-time and arrived on-time too. No issues with the schedule or my bags.

Cons: The seats are really uncomfortable, they provide you a pillow and a blanket, but with the limited space you can't even use them, there is even less space than on domestic planes. For an overseas flight this is really bad. Also, you cannot sleep, very long time for dinner and announcements.

Cons: Food was meh...would have rather had a sandwich than the congealed mess that was supposed to be cheese sauce. Needed way more water offered for such a long flight.

Pros: Comfortable seat. Great crew!

Pros: The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend.

Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.

Pros: The food was good. The lane was comfortable

Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.

Cons: The people sitting beside me was very loud and they didn’t stop talking the whole time.

Pros: Everything was good.

Cons: No major complaints.

Pros: Great food. Plenty of restrooms

Cons: Late arrival. Had to run to catch the next flight

Pros: crew wasn't friendly, seats are very narrow and uncomfortable

Cons: FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros: Great crew. BA lounge at Heathrow excellent.

Cons: Flight delayed 4 hours due to technical issues. BA for a new plane but unfortunately still 4 hours late leaving Heathrow.

Pros: Glad to have flat beds and not the fake B class you sometimes get in Europe

Cons: Not crazy about this seat arrangement in which every other passenger faces backwards.

Pros: Flight good, crew helpful and no problem with boarding.

Cons: No hot food and no announcement in the Airport. Limited choice of other food.

Pros: Although a late take off we managed to arrive 3 minutes early!

Cons: Nothing, keep up the good service!

Pros: Excellent service!

Cons: Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food.

Pros: The crew was very good and there was enough leg room.

Cons: The dinner option was underwhelming.

Pros: As usual, punctual flight with friendly crew.

Cons: Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights).

Cons: All good

Cons: Connecting flight tolerance and easy upgrade from one class to another.

Pros: That we landed in the end

Cons: More communication to passengers when there are so big delays (almost 2 hours)

Pros: We could walk around as needed. No restrictions. Free wine with meals!

Cons: Staff not friendly or offering of assistance.

Cons: The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets.

Pros: Crew was amazing

Pros: Delicious Easter eggs Beautiful interior design of cabin and seats Roomy

Cons: Need more movies to choose from.