Suzhou hotels

Pros: I like the buffet there. We stayed there last year for a few days, room was stunning view. The most memorable moment of last year was falling over congee in the resto. during breakfast. Staff is very friendly.

Cons: This time when we stayed there, the renovation is pretty loud. We stay in the room most of the time, so the renovation noise was a negative experience, as well as workers outside balcony. So we have to shut the curtain most of the time. Thing is, we booked that captain’s suite for the view and also we can go out to balcony.

Pros: The location was actually very good, on the northwestern edge of Jinji lake. I especially enjoyed the access to the bridgewalk over the water right in front of the hotel side facing the lake. Staff were very attentive and polite when asked about anything. The housekeeper, Ms Zhao, was also attentive to small details, like putting out more drinking water bottles when she discovered I finished the two complimentary bottles everyday.

Cons: Some signage could have been better. It took me a while to discover where the japanese teppanyaki restaurant was, or to discover how to reach the swimming pools. Also some better instructions on how to operate the room lights and curtains etc, since the system seem only accessible through the remote controls from a small console by the bedside.

Pros: Staffs are super friendly and helpful

Pros: Really nice and spacious room, we received free fruit basket once arrival. The club lounge was nice and service was great. The location is simply fantastic where we could walk around the lake and across the road to the mall.

Cons: The hotel was under renovation at the moment therefore it’s very noisy during the afternoon, the noise level is unbearable and can’t stay in the room

Pros: The quality and facilities in the room were first class, a wonderful experience.

Cons: The staff in the restaurant at lunch were incredibly slow. There was also a lot of construction going on, which I understand has to be done, but it still wasn't ideal.

Pros: good breakfast

Cons: construction noise

Pros: Comfortable room , nice view , convenient location , excellent service, friendly staffs , in a word , very happy to choose this hotel ,would like to recommend to my friends .

Pros: So beautiful , the theme is a giant Cruze ship. Lots of dark wood , open spaces, and a great bar area in the center of the ship. Breakfast is top notch.

Cons: Not much. Bar is a little pricey.

Pros: soft bed, very far away from everything, the food/breakfast is the worst among 5 star hotels nearby.

Pros: Great staff Large clean comfortable rooms Large comfortable bed Well located, walking distance to Suzhou centre mall A little oasis Tasty breakfast offering

Pros: impressive lobby, nice library. outstanding location. spacious room.

Cons: breakfast ok but not great for international standards. restaurant closing too early (9 pm) on saturday evening.

Pros: The hotel location on the lake (and proximity to Suzhou Center) was outstanding as was the design of the hotel. I also found the staff helpful and courteous. The gardens were a serene and peaceful backdrop to the layout and motif of the hotel. Laundry service was fast.

Cons: The food at breakfast was rather ordinary. Also, many of the competing 5 star luxury hotels in China have bidet/smart toilets which this hotel lacked. The lighting switches were a little quirky. The quality of the TV signal was subpar for a luxury hotel.

Pros: The room suites were spacious, the shower was joyous, and but for the criticisms below, this was ultimately a picturesque 3 or, at its most generous, 4 star hotel. The staff were well meaning enough, but this really is a confused muddle of a hotel that does not hit the spot.

Cons: Frankly, though this hotel has the illusion of luxury, it falls far short of a five star experience. Upon arriving at the hotel, we were shown to a room which reeked of stale cigarettes, and external building works (renovation of the hotel) were audible within. Following an immediate complaint, we were relocated to a clean room with no construction noise. In terms of the rooms, we noticed the following: 1. The Bose sound system has a connection for iPhone5 and under - meaning it has not been updated for 5 years. 2. Bathroom Towels are not placed near the shower. 3. Only one pair of slippers was provided in the room. 4. We have stayed at 3* hotels where drinks and refreshments were provided gratis, and replenished daily. This is an inexpensive item for hotels - when will they learn that fleecing customers leaves a bitter taste? 5. Breakfast was not apparently included in the room rate. This is patently absurd if you have pretentious of luxury. 6. On our second day, having left the room for the day at 9.30am, upon returning at 4.30pm the room had still not yet been cleaned. Come on! This is hotels 101. In terms of facilities...: 1. The Swimming pool and gym are simply not of a quality associated with a local counsel facility, let alone a luxury hotel. Note that one can use the Crowne Plaza facilities, however. Additionally, the pool was not open in the evening. 2. The spa treatments were extortionate, and there is no way one can justifiably describe this as a “spa hotel”. Utter nonsense. 3. Bicycles were available for renting....at 80 RMB an hour. This is astonishingly shameful practice. How can they not be provided gratis? I have never had that at a hotel, particularly one based around a beautiful lake. 4. Drilling outside and scaffolding effectively ruined any experience to be had in common areas and the beautifully manicured gardens. What a waste. 5.

Pros: Very friendly staff, great design, new facilities.

Cons: On my arrival I could hardly find the entrance, no Usher waiting for us outside. Some breakfast items tasted a little old, like the corn they provided. In the spa they mixed the menu from the Lamborghini hotel and the Crown Plaza. They showed us the crown Plaza one and rejected the 300 RMB coupons, because they were only valid for the Lamborghini one. Staff was very friendly though, no complain about it. Overall a good stay, but not as great as expected.

Pros: The interior design and spacious room. Very good breakfast... nice selection..

Cons: No Whisky and Gin Tonic after dinner in the bar

Pros: wanderful experience in total. excellent location and very friendly and helpfull staff. attend for any inquiry promptly. best location ever stayed in Suzhou. Sure the first preference next time too.

Cons: nothing

Pros: Breakfast

Pros: Friendly staffs made helpful recommendations to travel in Suzhou

Cons: Choice of Breakfast not too much.

Pros: Breakfast restaurant very short handed, you need to find your own seat n many tables not cleared

Cons: Lift

Pros: clean and confortable

Cons: nithing

Pros: Everything about this hotel is designed to please you. To the deep nitty gritty details

Pros: Breakfast- very good and many choices

Pros: The personnel are warm and welcoming. Offering assistance almost immediately each time they see a guest

Cons: Wifi, none existence and seems to be lead to the Chinese page

Pros: Great location

Pros: True 5-star experience! Stylish, clean, big enough, has all facilities... Recommended!

Pros: The breakfast was comprehensive: I especially liked the fruit, yogurt and sesame balls and coffee. The bed was super comfortable and I appreciated that the tv showed English programs with Chinese subtitles. The staff were amazingly accommodating and helpful. Staying overnight enabled us to book a 09:00 ticket for the amazing Suzhou Museum - which we loved!

Cons: There is some building work outside that spoils the look of the place but we didn’t notice any noise. While the hotel is relatively near to the Old Town you need to take a taxi or face quite a long walk.

Pros: Very close to Suzhou station. Simple but good hotel. Only stayed one night but fully satisfied.

Pros: Comfortable bed, modern facilities (new hotel), convenient location close to subway, Wanda shoping center and 15min away from train station, good air conditionning system, quiet at night. There is a self sevice laundry room.

Cons: - Apparently there is only 1 coffee machine that wasn't working the day of our breakfast. Instead we were offered coffee powder... not the expected standard in a Mercure hotel - bad croissants (with vegetal oil instead of butter as too often seen in China) Room floor was dirty, which is not acceptable in spite of the slippers offered. Design issues: - clothes wardrobe is too narrow (in case you want to hang more than 3 shirts or tops) - transparent glass separating the toilets and shower. Some may like though.

Pros: It is quiet and rather news.

Cons: I have to walk a way to find a place to eat.

Pros: Really clean and modern

Cons: The location isn’t great and there were a lot of building works going on around there which started at 4am one morning so I didn’t get much sleep.

Pros: Nice room, comfortable and quiet

Cons: Not many of the staff speak English. Only Chinese TV channels and some instructions in the room in Chinese only. Plastic play kids play area in the lobby

Pros: Everything about the hotel. The staff was so helpful and amazing. Although they don't understand English but they are so helpful by using a translator. Just love them. Room was amazing. I got the room with a bath tub. The bath tub was no less than a 5 star hotel. Very clean and even the breakfast buffet was nice. The vibe of the hotel is so positive mad nice. At first, I wasn't too impressed with the lobby of the hotel but eventually fell in love with the hotel. Don't think twice before staying here. Just perfect and is not very high budget. If I ever come back to suzhou. I WILL STAY HERE AGAIN. Thank you for the great experience.

Cons: Location is a little off track. But you have basic malls around and metro. But what a lovely hotel. Must stay.

Pros: Location somehow convenient to reach subway

Cons: It took me almost 1 hour to check in while we all were so tired. No body could speak English. They gave us a room very noisy facing the road item if I asked to get a quieter room. After insisting they finally gave us a room facing the internal garden.

Pros: Top floor with a nice view over the surrounding area, there was a couch with a TV on the lower floor as well as a bed on the upper floor, connected with a staircase. The bed was comfy and there were plenty of pillows.

Cons: Far away from the city center (very last subway station - so at least there's a subway but it takes 45 minutes to go anywhere central) in the middle of nowhere in an underdeveloped area, the receptionists don't speak english although it's an international hotel, there was a lack of communication between booking.com and the hotel which meant that the hotel claimed they simply didn't receive my reservation at all. The bed was a bit too short so my feet were sticking out.

Pros: I like the cleanliness ,comfort & surrounding area of resort.

Cons: u need to add some option for vegetarian food.

Pros: Rooms are nice, big and clean.

Cons: Staffs’ poorly trained, check in and out took over 20min each time

Pros: renewed facility make it looks and feel good

Pros: Big, family friendly rooms. Beautiful setting. Nice pool and play area for the kids.

Pros: Large rooms, comfortable. 1 minute walk to the company that I was visiting.

Cons: A bit of trouble checking in, they couldn't relate the booking confirmation to their computer login system

Pros: Clean& fresh smell property

Cons: TV is very small

Pros: The room is big and the staff was helpful.

Cons: WiFi was not so good.

Pros: nice people

Cons: Nothing is to disli ke

Pros: Nothing to be satisfied.

Cons: All around hotel was very odorous with smoking even though it was smoking free room. Ventilation system and A/C was the worst ever. A/C system in the room was not working. Staffs in the hotel cannot speak English; it is hard to have a smooth conversation.

Pros: Staff is really helpful Rooms I like it Facilities

Cons: Location little bit far , need to regular transfer bus

Cons: I requested non smoking room, they gave me a smoking room. I requested double bed, they gave me twin beds. The building was generally unheated, took quite some time for the room to warm up using the air con. The Paulaner restaurant service had poor service, we got our food but no cutlery. No attention to re-fill drinks. etc. Generally I get the feeling that there is a lack of attention to customer needs and service.

Pros: The staff support

Cons: Air con not operating. Super warm