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Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.

Cons: Type of food I chose on the website was not ordered with the airlines.

Pros: Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good

Pros: Left the airport on time, arrived on time, good flight, good service onboard.

Cons: Entertainment could be better. Food is ok, not great. Crew is very nice but limited English.

Pros: They considered my reguest of vegiterian food.

Cons: I have no complaints.

Pros: Crew's hospitality, good music, good destination material, terminal info, good system overall

Cons: Less legroom, storage space, bad food, few movie options.

Pros: Everything is alright

Pros: The service

Cons: The food.

Pros: What more can you expect for economy travel?

Cons: Cramped seats

Pros: Flight crew very attentive

Pros: There were many comforts to the plane even in economy.

Cons: There is little leg room in economy for someone over 5’11”

Pros: The crew

Cons: The sandwiches

Pros: The staff..the attentions..food.

Pros: Everything. crew friendly and food/drinks the best

Cons: Nothing...all was wonderful

Cons: they lost our luggage very inconvenient

Cons: It was great trip thank you Air France

Pros: On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs.

Cons: Our flight was delayed and the seats were narrrow.

Pros: This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming.

Cons: Could not check in online because the system was down.

Pros: The crew was good

Cons: Place for the legs and better food

Pros: Swiss is Swiss

Cons: nothing

Pros: i liked crew's attitudes.

Cons: n/a

Pros: the food was surprisingly good; crew very helpful after I was asked to switch seats due to screen malfunction, they helped find space to move my carry-on further front as well and assisted in getting it back after landing

Pros: Seats were nice

Cons: Complementary water... It was a decently long fly not to offer anything.

Cons: I somehow made my 35 minute layover, however I can’t say the same for my luggage. Totally unacceptable.

Pros: The crew is excellent, specially their head of hostes Flying is good Star alience Golden card is very good in every thing and they respect it here. Well done

Cons: 30 mintes delaying in departure Food should be better and should have the sign of Halal/Muslim food Entertainment should be more exciting

Pros: Very professional flight crew

Cons: -10 degrees and people hoarded in a bus to board an international flight that has no access to aerobridge. Vegetarian food for Air China is rice and boiled vegetables. Broken entertainment system. In short, the flight was disappointing

Pros: Nothing

Cons: Its a piece of junk

Pros: Boarding was easy and the crew were wonderful.

Cons: Entertainment was weak. Food was horrible.

Pros: Very friendly and helpful staff.

Cons: Lost my bag.

Pros: We asked at the China air lounge if we could change seats to sit together, which they did.

Cons: Food quality (we did not eat a bite), space

Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"

Pros: The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good

Cons: Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok

Pros: I thought the service, efficiency and kindness of the staff was top notch. They made the flight really enjoyable. Hainan does a lot to make sure you feel like you are getting a high quality experience even while flying economy.

Cons: I notice a few things around my seat that were kind of broken, which was surprising knowing that this was a new Dreamliner ... I thought certain things would not be as worn yet. Though I am sure it gets a tons of abuse! I also thought the food was sub-par and we always had a really hard time hearing any announcements because they were not clear, loud and English was challenging to decipher.

Pros: Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio.

Cons: Nothing

Pros: Very good service, warm and thoughtful

Pros: Delayed and would have appreciated more snacks.

Pros: Crew was friendly and helpful.

Cons: the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals

Pros: They greeted us in Georgian at the gate during boarding, this was very nice.

Cons: Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved.

Pros: Great crew, aircraft etc

Cons: General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft.

Pros: No delays

Cons: Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in .

Pros: Polite cabin crew.

Cons: Lost my check-in luggage - still not returned after 4 days. Broke my expensive checked-in suitcase on the first leg of the trip. (No reimbursement for loss or damage.) Leads you through online check-in but denies allowing you to complete it. Could not reserve any seats (for 4 international flights) ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else. No customer service contact phone number (in English) that works. Poorly designed website - difficult to locate and utilize options.

Pros: The food.

Pros: First time doing China southern. Their lay flat beds are more narrow and getting in and out was tight. I ain't that fat but my beer belly made it tight. Food outbound was better than return flight.

Cons: Beds could be more comfortable. They don't lay 100% flat.

Pros: Overall, the service is good.

Cons: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!

Pros: I cancelled flight and you charged full amount as cancellation amount.

Cons: Everything

Pros: NA

Cons: NA

Pros: our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected.

Cons: our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected.

Cons: The stewardess not very nice

Pros: The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep.

Cons: The crew speaks to quick and the Australian accent is not always easy to understand

Pros: The flight felt so short, service was amazing, food was good. Great overall experience.

Pros: Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy.

Cons: Meals were very small but tasty. Movie options were random but enough to keep you occupied.

Pros: Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good.

Cons: Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage.

Pros: Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Cons: Choice of music and movies very limited, and those vy average quality. Food vy average.

Cons: Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

Pros: Nothing, it was extremely annoying.

Cons: Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

Pros: Everything went smoothly and no problems.

Cons: My flight was overbooked so I was put on a flight to Almaty then Delhi and now my luggage is lost. I will never fly with Ukraine Intl. Airlines again.

Cons: Everything was on time

Pros: The price was great, the flight was comfortable, crew was very friendly.

Cons: The airport check-in was probably the most chaotic I've ever experienced anywhere, but the people - travelers and staff - were all very nice.

Pros: Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive.

Pros: Aircraft was clean and fairly comfortable with adequate legroom for avg height people, though tray and screen placement can be improved on.

Cons: PVG airport gates could deal with more seating, at least double... and better handling of delays.

Pros: The flight attendants were very nice and helpfult

Cons: That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member.

Pros: The ticketing and boarding process went well.

Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.

Pros: Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.

Cons: Transfer point needs upgrade.

Pros: Crew's hospitality, good music, good destination material, terminal info, good system overall

Cons: Less legroom, storage space, bad food, few movie options.

Pros: The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled.

Cons: This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu.

Pros: Good comfortable seat with extra leg room. Pleasant crew.

Pros: Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience.

Cons: The fligh Washington delay more than a hour

Pros: Staff and services all very good definitely

Cons: Everything was brilliant

Cons: My entertainment device did not work the entire flight.