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The friendly staff, the location of the hotel, the facilities. The cost of breakfast
Location during the day was good Location at night was scary... lots of guys walking around trying to talk you into visiting their strip clubs. Worst part about the hotel was we did not have any hot water either morning (and the cold water was tinted rust red). Called front desk and they assured me it was fixed. I'm not too smart but I can tell the difference between hot and cold water. The second night they offered me the opportunity to shower in another room (??). I complained to the manager during check out and he just apologized and restated his thoughts that it was fixed. There was no offer of a discount or elimination of a bar tab. I will not return.
perfect allocation The hotel is a little bit old and I think 4* is too much for it.Plasma TV is ver very small.
The location was excellent. The staff were friendly and helpful. The breakfast was expensive. There were no tea or coffee making facilities in the room.
breakfast in room was excellent and there wasn't extra price. the idromassage-swimming pool at the top of the hotel was closed.
Location is excellent. 3 minutes walk from the centre but in a quiet pretty square with a fountain and 3 good restaurants. Taxis outside. Good breakfast, freshly cooked to order if wanted. The room was comfortable but a little "tired" and the bathroom needed refurbishing. The room could have been warmer, mid-November and the heating was ineffective and there were a lot of windows and insufficient double glazing.
Location was very good
Very centrally located. Nice and comfortable rooms.
the location for its closeness to the historic old town
there was only smoking rooms available when we arrived as myself and my husband are not smokers we declined this room and were advised a non smoking room would be available in an hour. When we returned we were delighted to be told that we were to be upgraded to a nicer room. It was wonderful. Staff lovely and very helpful. Central location close to everything. I was disappointed in the spa. The girl was pleasant and helful myself and husband booked in i tried the celtic tradition thought it was quite a clinical invironment it was rushed and over very quickly she was working on her own and was moving from room to rooom between my self and my husband it was not as relaxing as other spa experiences i have used in hotels i have stayed in. I would not be recommending it as it is too costly for what we received
LOcation and warmth at night TV could not be used without a E25 payment and no keele in the room
Friendly staff, late checkout no problem, Room exceptionally clean and perfect location! The 2 things I look forr in a room dissapointed me. Comfy bed & pillows, and good Shower. Bed was hard and full of springs. Pillows were paper thin. Shower went from freezing cold to hot and varied water pressure. These bad points took everything away from the good. Think twice.
Its location, cleanliness, and friendliness of the staff
Location and staff were super, breakfast was very good that they did not have free internet/wifi
THe hotel staff were very helpful and friendly. The location of the hotel was excellent both with regard to the tourist spots, restaurants, and the train station. Our room was spotless. We stayed 5 nights and couldn't fault anything. We had a room located at the front of the hotel and there was no noise at night. The airconditioning worked very efficiently and could be controlled and was practically silent! IWe would certainly stay here again.
Spacious room,nice large bathroom. Comfortable with friendly atmosphere. A perfect location for city trip. I missed a large bottle of water in the room (complimentary or payable)
the room and the location
Everything was good
staff very helpfull,centrel area. no breakfast in price.no coffee use in room.
Nice and clean place, services excelente and really in the middle of the city
position perfect/frontdesk helpful/room very clean/lovely breakfast/quiet/near many bars/restaurants
Beds on wheels ??? and breakfast was a bit poor
In the middle of the city, easy to get to know Valencia Staff at breakfast were not freindly at all
The hotel was superbly located and it was extremely nice. Did not have a queen bed but instead two twin beds put together
location requested washcloths, was given only two for the entire 5 night stay.
everything was brilliant,the staff,the food ,the cleanliness
Comfortable Room. Wi-Fi in the room (4 Euros per day - they didn't "gouge" you!) Great bathroom with lots of quality towels and amenities. Great house-keepers that got your room made up early every day. Unable to control the temperature in spite of having asked maintenance to have the controls "fixed". The room was incredibly hot and we had to keep the window open to cool it down. With the window open, you needed ear-plugs to sleep.
Staff assisted with parking which is very difficult in Valencia. NO
View No balcony which was why I chose it
Perfect hotel a perfect location with pleasant staff.I highly recommend this hotel
Great room, absolutely huge. Reception staff unfriendly & unhelpful.
Staff were very helpful. I didnt book 'with breakfast' as the cafe across the road is excellent.
Location, very know-what-to expect hotel (same as any business-like hotel, no atmosphere but very clean design), spacious room
All staff were helpful
Location not far from station and centre of Valencia. Slighly noisy from revellers at the front (we were woken at 4:00 am by someone getting into their car and getting out of a parking space by driving into the car in front, smashing a headlight). Family who stayed in room at back thought it much nicer - more spacious and quiet.
Fair Location was not easy to find
Good sized room, central location, good breakfast choice and quiet for a city centre hotel. No, met my expectations.
All very comfortable central. Very charming staff
An extremley comfortable hotel with friendly and welcoming staff.
Style of the hotel - modern and fairly minimalist. Convenience for the rail station. My room was slightly too small. The woman who was the only person in charge of the dining room and the bar at 10.00pm was very grumpy when my colleagues and I wanted a drink. We had to get the reception manager to phone her and order her to serve us. This she then did, but with looks that could have killed us.
The staff is nice and helpful. Location is absolutely perfect, especially if you coming/leaving by train, like we did. room was clean and neat. They let us in very early, so we checked in somewhat between 10 and 11 am! The breakfast aria is very small and we have to wait while somebody vacate a table. Breakfast itself is just OK, nothing special and definitely not worth 15-20 EUR per person. Go out and it somewhere local. We got room with "nice" view on the wall ... so curtains close all the time.
Really good bed
Excellent location by the main train station and metro system and close to all shops, bars etc in the centre.
Excellent location right by the train station! It's a gd neighbourhood, at least not dark quiet streets since traffic is high all the time. It's close to the old quarter, and have easy access to buses to the beach. Rooms' quality are excellent for this price... great attention to details as all rooms are scented! Great, new facility... excellment value for the money. For this price, it's hard to find any complaints.
near the city center and train station. stuf need to have beter english speeking
Great hotel with Modern decor. The room and bathroom were spacious.It very close to the Valencia Train Station and walking distance to the main sites of interest.
Friendly staff, excellent English Location very convenient Excellent decor Not well sign posted from the station
problems with meal, nothing available from set menu which were suitable so only one of us ate so we lost money which hotel wouldnt refund said it had to come from yourselves food
Excellent value for 4 star hotel in city centre. Staff helpful. Recommended. Room was quite small but was described as standard.
Location & price
Good service from the friendly staffs
The hotel is perfectly placed. Good looking. Little details that did the stay better. It was noisy. Only one person in the entrance (in a holyday, which is a special day for hotels). The hotel hasn't own parking (bad bad bad).
Location is superb - right around the corner of the placa de ajuntament in Valencia and next to a parking garage. Staff very helpful and friendly and room clean and quiet.
Great location in the centre of the old town.
Modern interior, clean, friendly and in a very good location.
Location. No parking arrangement with nearby garages.
Great location, friendly staff and comfortable room.
The staff were excellent even though I don't speak Spanish. I would stay there again. My one critism would be the Breakfasts if you were late nothing was left. But reception was out of the top drawer.
perfect location, in downtown Valencia. Noise from the street at night
Room was ok, no troubles and it was clean. We did not like the location very much, although very central, room was not super comfortable, e.g. no drawers to put things, atmosphere was kind of standard (not nice), no balcony, no view, no nice seats (only one chair) and as for the temperature it was very warm and pressing (not fresh). In the bathroom there is no airco.
The location was very good in the centre and walking distance from important land marks.
Good service (almost as in a 4 star hotel), quite tasteful room etc., close to the old city. The price of breakfast was 8EUR and for that price it could be better...
The location of the hotel is excellent right in the downtown (the old part of the city). Easy access to the railway and subway stations. It could be a little bit noisy due to the restaurants in the area.
It was centrally located. No coffee/tea making facilities.
It was so close to the main train station we actually walked past it at first. Very clean, modern fixtures and fittings, free wi-fi Disgusted to find that after leaving they added a charge from the minibar that was not used during our stay. Also it was the start of November which must be classed as Winter in Spain but at 23degrees this was hot for us travelling from England and the air-con had been switched off to be used as a heater only, so we had to leave the window open all the time as that is too warm to sleep
Some of the nicest, friendliest staff anywhere. Location is the best: city center, shopping, historic sites, metro, train, busses, direct connection to airport, etc. Just around the corner is Baldo, highly recommended for tapas, drinks, and meals. Pedestrian streets cut noise tremendously. (But read further about surviving other noise . . . ) Not a criticism of Sorolla Centro specifically, but Spanish construction methods and materials simply do not allow for good sound insulation either internally or externally. Even four- and five-star hotels in Spain have this problem. always bring earplugs and choose a hotel like Sorolla Centro away from a busy street. (If you ever think you were in a sound-proofed hotel in Spain, it was because you had well-behaved or nonexistent neighbors and the city was unusually dead during your stay.) Other than this very general comment, I have no criticism of Sorolla Centro and recommend it highly!
Location is excellent, staff professional, room modern and quite spatious, balcony overlooking the street very nice. No complaints at all.
Clean & Comfortable Bathroom door arrangement
Very central location in historic building. Good breakfast wide range fruit, yoghurt, cheeses, etc
It's location to the centre of the city The shower flooded the bathroom
An excellent location for the Old Town and transportation links. Very efficient staff and a well-appointed hotel. Good value for money.
Central location Lack of English tv channel and the smell of drains!
Excellant location in heart of Valencia
Location was a major plus close to train station and nightlife in the old quarter. We would have used hotel for breakfast except for the price which we thought was expensive.
I liked the staff, the rooms, the price. It was like a tiny oasis in the heart of the old city. Extremely great value for the price The bed were a bit hard, but more than adequate.
The place. Very central and in a very nice area Not easy to approach with a car and difficult to find a parking place!
good breackfast and internet free in the room
Helpful staff , good location Family room small , no privacy in toilet
Great location, friendly staff, beautiful room, perfect!
The location, it is nice to just be able to walk out the door and find all nice places at walking distance the room is quite small
very good location n/a
If you ask for a late check in ensure you key still works after 12!
Good value, excellent central venue with balcony and views of the central plaza, 17 & 23 yr olds liked 24 hour access!! Some initial confusion over booking and sent to wrong and inappropriate room to start with - resolved with no further problem. Would have liked tea and coffe facilities in room.
The location of this hotelis excellent. It is a two minute walk from the old town and is situated directly in the centre of Valencia. The room was nicely furnished and the view from the balcony was awesome! Nothing at all.
comfort, at the centre and near metro and buses
the hotel is in a great area wit views of the main square and adjacent to the old town.
Location Very good staff helpful & friendly there were 3 of us the room was good but only 1 very small wardrobe so we moved & the next room was small but more space to hang our clothes
Good central location My room was on the 2nd floor near the breakfastroom and a small kitchen. This caused quite some noise/disruption in the mornings
The Hotel was less than 1/2 mile from the aerobus drop off. It was well situated by the city centre. The room we stayed in had a high standard of cleanliness, as did the parts of the hotel we saw. The staff were all friendly and polite and accepted our poor attempts at speaking spanish in good faith! Unfortunately no hotel bar
Staff was very helpful and friendly, food was excellent, located near shops and the city centre. Rooms were tidy and met all our needs!
Great room, great staff.
Location, close to Metro,train station,city centre.
Friendly staff. Good Breakfast Internet connection did not work from my room, from the lobby ok.
Good location, good value, excellent service. Only one key for four people given out.
Modern, rather luxorius hotel in the heart of Valencia city. The room was a good family room, modern and stylish, with everything we needed. Not friendly staff, rather unyelding, expensive parking, in a room for that kind of price breakfast should be included. Expensive breakfast.
its location and price everything was fine
Hotel was great with good facilities! However we had 2 rooms broken into & items taken. The Hotel staff then delt with in a very poor manner and in fact are still awaiting a resolution!! Theft from Rooms & way it was dealt with!
Close to the city center, got good information about the city. The beds were too hard for us.
The staff made my visit very easy, they were very friendly and helpful
Wonderful location in historic city centre. Near subway station (25 min from airport). Good (but a bit expensive) breakfast.
the hotel is very nice and modern from inside,its in th center some stuff dint know how to speek in english
Central Location. quiet. friendly service
Excellent location, close to everything - shops, restaurants, attractions and the metro. Very nice facilities, staff very friendly and helpful. Very good value for the money. Would definitely stay there again. Cafe next door was excellent as well. The room was in a state of disrepair - lamp next to the bed was broken, the telephone outlet was partially pulled out of the wall and the shower head height adjustment was broken. None a big deal but out of character for what was otherwise an excellent facility.
The hotel is ideally situated for exploring valencia. Plenty of bars and restaurants near by. Close to tourist attractions and transoort networks Only one slight fault. It would have been nice to have tea and coffee making facilities
This hotel was perfectly placed for exploring the old city and was within easy reach of restuarants and shops in a very nice area of Valencia. The bathroom seriously needed an update - paint was flaking on walls, and the bath surface was not good. The soundproofing in the room was very bad, we could almost hear the people in the next room breathing! Shampoos etc were not replaced each day and although the website stated that internet access was free - it wasn't.
Location, ambiance, comfort, friendly staff No parking
Location of the hotel.
location in old city, and room- beautiful, good size, had 3rd bed. very good buffet breakfast in restaurant in hotel. no
staff were very helpful, gave us a room with a view etc. Breakfast buffet excellent, location excellent.
both the location and the friendly, helpful staff.
Location No porters to help with luggage
Location 0f the hotel was exelent for. over 75 year old wife and husband.You could go everywhere and if needed the publik transport it.was allmost att the hotel steps.
It was very nice and clean. The bathroom was spotless, with fresh towels everyday. The beds were very comfy and again very clean. Having CNN on the TV was good and a hairdryer was handy too. The hotel is in a very good, central location. The staff were very friendly, helpful and very kind, even when trying to understand my very bad Spanish! They spoke clearly and slowly so that I could keep up too. The walls were extremely thin and you could hear everything through them - so much so that you could wake up thinking there was somebody in the room! There was a lot of noise - during the night and early in the morning - from outside in the street (where there was a lot of building work going on) and from other rooms next door, below and above us.
The location of the hotel and the price The single room I had was tiny, with a window looking out onto a shaft
kind staff and nice position
It was minutes away from every amenity
The hotel is located close to the city center
I was unable to turn off the music, the switch appeared to be broken.