The location,very good Hotel very run down,staff not very helpful,ive stayed at the bell three times over the years as we race at snetterton racetrack and each time the hotel looks a little tired,it needs a little tlc dont think we will stay next year.
The only fault was that we did not realise that the radiator in the room had been turned off and therefor the room was on the cold side due to the time of year.
checking out evening restaurant service, crap
I am disabled and there was always a disabled space for my car and the staff were friendly. The hotel room was not clean. On the surface it looked clean but when I laid on the bed the wall behind was covered in dust.
Very large bathroom. Restaurant staff gave good service. Newspaper arrived early. No telephone in the room so although I was asked if I would like a wake up call it never arrived.
The staff were very friendly and efficient. Breakfast was great.Beds were comfortable and the rooms was lovely and clean. The room was fairly cold even though the radiator was on. The plumbing needs to be sorted. I tried to run a bath and only a trickle of water came out and that wasn't very hot. So,I tried the shower and it was the same.
the hotel has good faccilities and our room was pleasant. Breakfast also good we were put in a room directly above a very loud party. The hotel refused to compensate us in any way for the fact that we couldn't sleep
nothing due to the smell and unclean feel of the hotel we did not stay the night. the hotel needs some serious renovation. upon checking out (within an hour of checking in!) we were still charged the full amount despite stating the above
Good breakfasts. Comfortable bed. Warm room. Hotel did not fix shower head even after we asked twice. Window would not shut. TV signal was poor. Not happy that I was asked to pay for the room when I arrived, even though money had come out of my credit card account the week before. Not happy that we were asked to pay for breakfasts as hotel didnt think breakfasts were included when booked through Bokings.com. We had to show your email as proof as they had not been sent a copy of your email, allegedly.
Excellent value, good food, friendly hotel staff. Although efficient the bar staff could have been taught to smile.
Very little Poor staff, dirty rooms, shocking food
General atmosphere plenty of parking excellent breakfast position in the high street None
It was convenient to our place of business. The breakfast on the friday was poorly prepared and unpleasant. Saturday and Sunday were much better. Saturday night therev was a rather noisy Karaoke in the bar below our room. This is not the quality country hotel that the website suggests.
Breakfast was nice Building needs lots of attention inside and outside. Some of the staff were pleasent. The one thing that was infuriating, was that some guests were out the front of the building smoking/drinking and shouting at the early hours of the morning and kept me awake until at least 2am, not funny when you have to be up at 6am!!! A complaint was made to a member of staff in the morning, and nothing was said by them.
The room was comortable and clean. There was plenty of parking space available. Although the breakfast was buffet style it was of a good quality. The room was a little cramped, the additional single bed, which we didn't need, didn't help. The service at breakfast, replenishing the buffet, was slow and tea wasn't offered. Having said this, given the fact that the waitress doubled up as the receptionist I thought that she did very well.
would NOT recommend this hotel to anyone.
Well situated for our requirement to go to " GO APE " for a sponsored event. Quiet and pecefull surroundings. Convenient for local shops, restaurants and pubs. Friendly and helpfull staff. Trouble free booking. Will neede updating in the very near future but still had character.
Friendly staff very accomodating. Hotel needs updating old tired decoration.
nothing at all not a very good experience, toilet and hot water not working.
Comfortable Room remove the marquee, clean the windows, redecorate in places.
Lovely well decorated rooms. Good service from friendly staff. Good location for exploring Thetford's historical past. A noisy extractor fan in the kitchen sent a low vibration into the room the first night we stayed that disturbed our rest. We did not hear it the second night. We were awoken at 3am on friday night by noisy lads congretating with their cars across the road from the hotel.
very relaxing and quiet...
Everything apart from comments below Difficult getting served in the bar which was also the point for ordering food. No reception meant checking in at the bar and not being able to check out early the next morning so we had to leave the keys in the room and 'phone later to pay with credit cards. We could have been told of this problem when we checked in , but weren't. Food and rooms were excellent.
the standard of the room was very high. the atmosphere in the bar was warm and welcoming. the breakfast was really good.
Room very comfortable. Excellent value and food in the pub was superb.
Excellent all round servie None
Staff were friendly and helpful, room was very clean and comfortable None that I could say
staff so friendly, so welcoming made you feel special, nothing was too much trouble, the room was magnificent, really everything was brilliant and we will be going again everything was wounderful!
I enjoyed the room I was in, also the food was excellent and the actual staff in the bar made us feel very comfortable.All in all great weekend. I could not fault a thing
location, cleanliness, food and welcome atmosphere. Bathroom a little too hot
Excellent food was 1st class !
Good location, rooms, facilities and attentive caring owners. A minor point - the guest information folder in the room could have provided more details about Swaffam eg street plan, history and facilities
The hosts were extremely friendly and welcoming. The room was very comfortable. It was a central but quiet location.
Medium size comfortable room. Bottled water plus tea coffee etc and sweets. Excellent shower and plenty of hot water. Wonderful cooked breakfast, fried bread and sausages were the best. Hosts very amiable and helpful. Very good selection of drinks at the bar. Close proximity to town with nice restaurants and public transport links to cities Couldn't fault the hotel in any way
Friendliness of staff
Lovely small hotel with good facilities
The male owner was attentive. When he realised my husband had difficulty walking, he gave us a twin room on the first floor, rather than a double on the second floor. The sheets were not big enough. They came out and I had to tuck them in all the night. When I booked, I said that we were vegetarians. When we came down for breakfast, I asked for the vegetarian option, as all I could see on the general menu was eggs. The manageress said "That's the menu. You can have fish." When I told her that vegetarians do not eat fish, she said that was vegans. If someone offers a service, they should know what service they are offering, and everyone, these days, should know what vegetarians and vegans eat. She was obviously so upset at this, that we were ignored from then on. She eventually asked if we wanted more coffee. I was given half a cup, my husband a full one. It was so blatantly bad-mannered we will never go there again.
Very comfy bed Bar area could do with a make over
Friendly welcome, real ale (2), secure storage for cycles, nice breakfast, quiet location
The property looked old and interesting and the sort of quality we would normally try for The outside was miss leading the rooms were cramped, tired and more a bed and breakfast standard certainly not a good quality hotel. No way to wash my hair as no shower head in the bath! Had to use plastic cup.
Private run, friendly En-suite a little in need of fresh decoration
The breakfast was excellent. The staff were friendly and helpful. Ensuite shower room was too small and rather dated.
The bedroom and bathroom were absolutely spotless and the beds very confortable and the dining room was bright and relaxing
Nice hotel in lovely grounds, comfortable room, friendly staff and a good breakfast. Felt that a cot charge of £10 was excessive, did not pay for a cot last time we stayed there. No drinking water in the room.
Very comfortable and welcoming. Great breakfast. Just right for a business overnight stay
Friendliness of the staff and the excellent quality of the food, together with it's proximity to my workplace.
Very welcoming and we would have liked to have been staying longer
The welcoming staff. Nothing too much trouble. Breakfast needed to be earlier than stated and was told that was fine. Apparently the earliest they had done breakfast for was 4 30!!!! Room was exactly as seen in pictures which made a refreshing change.
Very few, breakfast was ok and the hotel's own website was good - if very unrepresentative of the actual hotel. A very poor shower and shoddy room - totally misrepresented by the hotel's website.
The location was nice, within walking distance of the town centre. The room was a little noisy as it was on the main road in and out of the town.
Lovely, well thought-out room, very quiet at night. Beds very comfortable. Staff welcoming and friendly.
Very nice to have accomodation independant so you can come and go when ever. room was very cosy had a sofa which was nice so we could sit and watch tv insetead of laying all time. chef for breakfast was so friendly. check I was simple and quick. was nice and peecefull. very recomendable stay. Bathroom was cold
Food was cooked well and good size portions We were unable to order anything to drink at the Bar even though it was only about 2:50pm on Saturday and we offered to sit outside, but were still refused, so we had to make a 20 minute walk to nearest pub! Breakfast only served between 8am & 9am even on a sunday!
The staff are fantastic, really friendly and helpful. The room was pleasant, clean and comfortable. It had all the basics including TV, towels and shower gels, etc. Really reasonably priced.
Location, hotel layout, size of rooms No desk & chair in room (Using for buisness therefore needed desk/chair as work space)
Friendlyness , rural location, food quality. room cleanliness, very dusty all over.
We have stayed there before, and enjoyed it, the food is brilliant,and the bar staff and the ambience in the bar and resturant is great.
Staff very polite and extremely helpful, Great service and value for money
The staff were extremely helpful and the food in the restaurant was excellent
Friendly staff, quality of the food, breakfast was excellent, valus for money Tired looking bathroom and shower. The biscuits in the room were so old they were soft. Only 3 cheap coat hangers in the room. No guest directory. These are only minor points but they are what makes the difference between good and ok
Surroudings, staff and good parking The room I had was ruined by smelling very strongly of damp, also the decoration around thew lower was was decayed (Lodge)
Excellent room in a tranquil setting, wished we'd had longer to stay to enjoy the amenities and garden setting. Nothing
Very friendly, welcoming staff. Lovely gardens with plenty of opportunities to sit down although a bit damp to make the most of them.
Quite location helpful & friendly staff, meals very good nothing to much bother - staff responded quickly & professionally Everything fine
everything. it was excellent. Beautiful surroundings, food was excellent, the rooms and service was wonderful. Will be going back again very soon.
Location was very peaceful, staff were very helpful, lovely countryside views, food was tasty albeit overcooked. Bathroom in Kingfisher could have done with updating.
Staff helpful and friendly , evening meal very good with good choice, breakfast excellent. Since hotel was quite for our stay operating on muinimum staff and bar unmanned for quite long periods
A delightful country house hotel in its' own grounds. smartly decorated, clean, comfortable, good bar & much above average restaurant...all the things that make a good upmarket country house hotel.
Lovely atmosphere and situation. Friendly and helpful staff. Food excellent, bed comfortable. A great base for a relaxing week.
Quiet Far from town
Poor cooked breakfast
Hi... the comfort of the sprung mattresses was excellent,,, soft pillows wonderful nights sleep was enjoyed by my partner and myself ,,, the food was very good , local produce was used.. the reception staff excellent,, nothing was any trouble in actual fact we asked for an alternative route home missing out the M25 the staff looked up aa route maps for us and found a very good route home we had no problems getting home ... thanks to the staff... would always recommend this Hotel... A++++++
The Table d'hote meals were very good and excellent value, Food generally (breakfast etc) was very good with a very nice restaurant, bar meals were also excellent value although the bar was a bit of a smokers fog. Staff at the hotel were extremely helpful and friendly.
Free Wifi availability No complaints.
Good location within the town, excellent interaction with staff. Bar food and breakfast very good Banging radiators during the night
A feeling of quiet comfort and welcome of the best country town type of hotel. The room service meal was not up to standar,and I should have complained but we were tired.
The food was of a good standard. It is dated and like many english country hotels
The staff were very friendly and the nlocation is perfect for what we needed.
the room was a good size,clean,none smoking,the breakfast was good apples in the reception wasw a nice touch. the room did not have a dvd player
Freindlyness and helpfulness of the staff A little tired. Bedrooms need updating. Public areas very clean
Quiet, comfortable, well-furnished room. Very good restaurant Very pleasant staff The delay in service at dinner one evening was unacceptably long. A wait of 10 minutes for a drink which had been ordered and 20 minutes for the main course, when the restaurant was at the most half full, was very disappointing since the other days had been fine.
Friendly and comfortable, good food in the bar. Would have preferred to pay by credit card as your notification said was possible without extra charge. But this did not appear to be the case.
Quiet, friendly, welcoming hotel. Staff were very helpful and accomodating. Lovely gardens, food was excellent and overall we had a fantastic weekend. Breakfast was lacking fruit, although they did have fruit bowl available on Sunday. Room was generally clean but a few areas had been missed, I.E. cobwebs visible around bath legs. Also bubble bath was not relaced.
Hotel was excellent set in lovely grounds
Nice good sized rooms Resturant service very poor
The staff were friendly and the hotel was in the perfect location for us. The shower was disgusting, hadn't been properly cleaned for a long time. There was an unpleasant smell around the entrance corridor to our room. We had to wait for ten minutes to check in as the receptionist was not at the desk and the person covering wasn't able to check us in.
Helpful Staff A Bit soulless
good service good food, and peace and quiet
Friendliness of staff,manor house and location excellent plus food superb
Attention to detail. A great place for a wedding. Nothing i didn't like.
The staff were extremely helpful and the service was excellent. The grounds were breathtaking and the it was obvious a lot of money has been and is being spent on the buildings. I was also upgraded for free to a lovely first floor suite overlooking the gardens as the hotel was not fully occupied that night. This had been decided upon prior to my arrival and was an unexpected added bonus.
Friendly staff; lovely room; nice bar and breakfast room None
Easy to find, hotel's own parking, friendly staff. Room was beautifully clean and very nice bathroom. Night's sleep badly affected by an over-bright Fire Exit lamp in the room, so bright you could read by it. I'll take eye-shades next time! Noisy dripping tap in bathroom, cured by putting plug in sink. A shame, as everything else was excellent.
Quiet location. Secure parking. In town centre. A little difficult to find. Directions need to be more detailed.
The welcome and helpful proprietor
We found the Manager and Staff very polite and helpful in all our needs. We were there for a family party and we were given a main door key so as we could let ourselves in without having to wake the Staff. The room was very clean and comfortable and the breakfast was very well presented. We would diffenitely recommend this Guest House and also would use them again as our first choice. There was nothing that we did not like about this Guest Accommendation, it was perfect.
Parking was good, beds were good & clean, breakfast was OK 1. Old Bathroom & poor shower & a certain smell - damp covered by airfreshners. bathroom looked like it had been given a coat of clean up paint and nice towels to cover the basic inadequacy of a worn out facility. 2. Dining experience was old British boiled food standard & dinner was disappointing . (and we do not really want to see the waiters knees though I understand the informality). To be honest the idea that it was a 4 star hotel was off the mark and we came away feeling that the cost was too much for what we received in return.
Wereham House has a lovely warm atmosphere which is created by Caroline and Andy who are the charming couple that run this small hotel. Nothing was too much trouble for them and they always had time to chat. ( We also loved Murphy the dog who greeted us in the car park!) If you don't like dogs, don't worry he is no way intrusive will just say hello and then leave you to it) The hotel is in a very convenient spot, within easy walking distance from the local restuarants, pubs and shops. We left our car in the car park for the whole weekend, as we were visiting relations who live in Thetford and just walked everywhere. The breakfast was very good, plenty of choice and well coked and presented. We didn't actually eat in the restaurant as it was fully booked both nights with a function. We will definitely stay there again. This is not a complaint but just a helpful hint. Under the carpet in the bedroom there were some holes in the floor which was a little off putting as you kept catching your foot in them. (Its quite an old building I understand but I think the floor needs looking at or at least in room 3 which we had. Also the shower had some mildew both inside and out, all it needed was one of the mildew sprays left on for a day and that would have done the trick. The hair dryer kept cutting out and it was impossible to dry your hair by it.
None The hotel is advertised as 4 star, but it is more like 1 star. The rooms are very small, badly decorated, and the noise from the Saniflo's and the adjacent occupants is overpowering. A very poor example of a hotel.
Good location, splendid breakfast, extremely friendly proprietors Shower/toilet a bit cramped
Greeting and service
Good size room with view of quiet street Thought room may be a little cold in winter ... one radiator .
The staff were very welcoming and friendly and the breakfast was excellent.
The staff where very nice I found it strange you could only order half bottles of wine with your meal
Our stay at Strattons Hotel was fantastic. We stay in expensive hotels but this one had little special touches, like nice bottles of wines in the room, a decanter for you to help yourself. Lots of careing touches. The staff very helpfull, food was perfect. We had a wonderfull time. Would go there again for sure. Well done strattons!! Sorry no bad points!
Great breakfast, lovely comfortable bed.
The retaurant in the hotel had quite a limited choice on the menu but the food was excellent nothing
The rooms are very nice, with everything you could need.
friendly staff nice irish pub the ensuite bathroom too small
Nice hotel , friendly staff , good value for money and excellent food
Fair price for single room. Good basic food. Easy access and parking and close to town centre. No early cooked breakfast.
Staff friendliness was excellent Room was generally ok, upgraded with new shower and bed mattresses score would be very good .
good car parking Very noisy motor at rear of hotel (commercial ventilator? air con?) - next to my room - led to lack of sleep! No feedback form or not asked for to let hotel know the issue.