6.0
I overall had a decent experience but the pickup in las Vegas was not good. I had to wait a 35 minutes to get a car I had reserved for a 2pm pickup when it was 3pm. They did not tell me why I was waiting until I asked. Did not apologize for the wait or offer anything for the wait. Vegas pickup made what would have been good experience bad.Reviewed 22 Jun 2026
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8.0
Good value nice clean carReviewed 13 May 2026
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2.0
I didn’t line anything about this company. I booked on kayak and when I got to the rental place they gave me so many problems. They even asked for a billed under my name simply because I am a local client. I walked away without a vehicle because it was simply impossible to fulfill all their requests. Will never try to book a rental with this company againReviewed 11 Apr 2026
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10.0
woman at counter, when i arrived, was extremely kind and helpful. she set me up with the proper expectation and they pulled through with what they promised. i was given a new car that fulfilled all that i expected. i also received my deposit back in a timely fashion. i will be referring Ace to friends that go to vegas transportation was provided from airport and back i couldn't have asked any more than what i received.Reviewed 2 Feb 2026
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2.0
Not good. I had 1.5 hours to wait in line to make my appointment. After an hour 3 people had been serviced and 6 were in front of me. I had to get an Uber. The appointment was the main purpose of my reservation and flight in from Minnesota. The lady working the counter mentioned a couple people had called in sick that were scheduled. I’ll be seeking a full rebate.Reviewed 5 Nov 2025
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4.0
We rented in Las Vegas and they are off site...as in a shuttle to a another shuttle. It looked sketchy. Like what were we getting into. Mainly the problem was NV has a new law as of Oct 2025 requiring a certain amount of liability insurance. Fine, but who brings their auto insurance card with them on vacation? We didn't plan on renting a car and at no point do any of the apps warn or tell you, that you may want to bring your car insurance information with you or up your amounts prior if renting in NV. They wanted to charge $50 a day on top of my rental rate. The guy next to me had his state minimums and they were not high enough so he had to pay the $50 and he wasn't prepared for that. These companies need to do better to warn us but they won't. Just a big money grab in a state that already nickel and dimes you to death. Also the line and process were sooo long and slow. One of the CS reps was so chatty and actually pulled out his phone to talk about his hike to red rocks. Like SIR, there at 15 people in line here. Also why am I paying $65 for the extra insurance coverage when I made the reservation, then you want to charge me more? Why are you asking me tons of questions when I answered those on the app. Like what is that information for if you are going to ask me again in person and no I don't want to pay more for an upgrade. When you leave you get hounded by the show sales people. The walk around and photos of every inch of the car. Come on take a video, I haven't had that with any other company in years. The return was the easiest and fastest part. Next time I will use a regular name brand rental company. Not their fault about the new law but still an email or test message advising of this prior would have been nice and given me time to contact my insurance company to email me.Reviewed 4 Nov 2025
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2.0
They try to force you to buy there insurance. Total surprise to me, never had that happen before. Cancelled res right away.Reviewed 3 Nov 2025
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2.0
I was not able to use my credit card rental insurance and the pick up service staff were very rude!Reviewed 4 Oct 2025
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6.0
Check in was terrible. Long line and over two hours to finally get the car. Everything after that was smooth. Car return again was delayed 15 -20 minutes before an employee finally saw us and came to check us out. Nice car. Would rent there againReviewed 29 Sept 2025
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4.0
Even after I had already purchased the insurance coverage I was still grilled at check in about upgrading even further. Little did I know that when adding the coverage, it would’ve through a third party and not Ace. So they still wanted a piece. Car rental companies haven’t stepped up to a higher level of service yet, like the rest of the hospitality industry.Reviewed 28 Sept 2025
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2.0
I never did get the car. Tooooo many stipulation, inexcusable reasons why I couldn’t rent a car though I had everything needed. I just wanted to drive to California, visit my mom in her last days and come back home to Vegas. But because I’m living in Vegas and have a California license I could only rent the car if I was catching a flight back from California. Now how stupid does that sound. And not only did I have a deposit but I also had to pay the cost for the car and for their insurance. I only have liability. But I thought all of that comes out of the $500 deposit. Never got the car and was very very very unsatisfiedReviewed 13 Jun 2025
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2.0
The fees increased from what was advertised initially. They overcharged for gas, mileage and there is a delay a hassle to leave the airport to get to the facility. Not worth itReviewed 4 Mar 2025
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