Find reviews that mention:
2.0
Cons:An hour wait at pick up line although there were only 3 customers ahead in line. The car I reserved was not available, was told I had to pay extra to upgrade to a different car. This was the only option given to me. Not told any information about how long I would have to wait for the car that I had reserved for. I reserved the specific sized vehicle as my mother has mobility issues and it's the easiest for her to get in and out of.Reviewed 30 Jun 2021
review from![kayak]()
2.0
Cons:There could have been more communication about what was needed . That will be very helpful for 1st time renters in the future.Reviewed 29 Jun 2021
review from![kayak]()
6.0
Pros:the staff was friendly. I waited in line over 2 hours to pick up my car. Once i got to the counter the agent was friendly. There should have been more than 1 agent working there. That's the reason for the low rating.Cons:Have sufficient staffing at check in counter.Reviewed 17 Jun 2021
review from![cheapflights]()
6.0
Pros:The lady at the counter was friendly and she upgrade me to a SUV because a sedan wasnt ready for me. The car itself was cleaned and in good condition.Cons:Well I was waiting for 2 hours in line, it was the day before Memorial day, and they only had one person at the counter. Which really made the experience less satisfactory. Whoever is in charge, should of schedule more staff for the front counter.Reviewed 15 Jun 2021
review from![kayak]()
8.0
Cons:More associates. Very long, slow pick up line with only one associate.Reviewed 12 Jun 2021
review from![kayak]()
10.0
Pros:short lines, drop off was easyReviewed 11 Jun 2021
review from![kayak]()
6.0
Pros:Everything was fine except my drop off was never confirmedCons:I have yet to receive a confirmation for my drop off.Reviewed 8 Jun 2021
review from![kayak]()
2.0
Pros:Nothing at all, it took us a total of 2 hours of waiting in line to receive our rental car!Cons:Payless is under staffed and completely disorganized from top to bottom! I will never return to payless!!!!! Complete garbage!!!!!Reviewed 7 Jun 2021
review from![kayak]()
10.0
Pros:Pick-up and drop-off was SUPER easy and painless! The car was very obviously cleaned, which I gladly appreciated (especially considering the COVID-19 times). I loved the long hours of operations which makes for a very flexible pick-up/drop-off experience.Cons:Picking up a cars through airport car rental location can be tricky because of all the speed bumps and having to travel through all the different levels to get in and out, but honestly not the end of the world.Reviewed 6 Jun 2021
review from![kayak]()
2.0
Cons:I got to the rental car place and they couldn't give me my rental because the reservation was supposed to begin the 2nd and I got there the 3rd. I already paid for the rental but the computer wasn't allowing her to go any further. Very frustrating. So I had to go to Enterprise and fight to get a refund on my reservation with Payless.Reviewed 6 Jun 2021
review from![kayak]()
4.0
Pros:Drop off was easy.Cons:The counter wasn't staffed. I had to call Payless to find out I had to go to Avis. I was initially given a car that reeked of cigarettes and had body damage from multiple incidents. I went back in to get a different car and was given a minivan, when my reservation was for a small vehicle. Immediately after leaving and throughout the week I had to fill up 1 tire, which appeared to have a slow leak.Reviewed 1 Jun 2021
review from![kayak]()
6.0
Pros:yesCons:priceReviewed 26 May 2021
review from![kayak]()