Book Payless hire cars in Salt Lake City

Salt Lake City, UT, United States
25 Sep — 2 Oct
Salt Lake City, UT, United States
Sat 25/9
Sat 2/10
Driver's age:


" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)


"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Salt Lake City

Overall rating6.3 GoodBased on 185 reviews
Value for money

Recent reviews

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Cons:They refused to give us the same exact make and model of the car but with all-wheel drive without an upgrade.Reviewed 26 Jan 2021
review fromkayak
Cons:Didn't know Payless was linked with Avis, so a bit of a delay at pick-up. Likewise, at drop-off, just left vehicle where the Avis cars were returned (early a.m., so no attendants available).Reviewed 30 Jan 2021
review fromkayak
Pros:Long wait at pick up. Asked for an economy and was put in a pick-up truck. Mileage was miscalculated and ran up my fuel charge. Time out and time in was wrong and they tried to charge me late fees.Cons:Have more than one person at the counter at busy times and don't try to rip people off.Reviewed 17 Jul 2020
review fromkayak
Cons:The van was not clean and the “change oil” message kept flashing but we were told they are getting cars in and out so quickly that the mechanics just aren’t taking the “few extra seconds” to clear the messages...Reviewed 18 Aug 2020
review fromkayak
Cons:Long wait line to get going - 30 min or so. I picked payless because they advertised a Nissan Versa. I ended up with a Chevy Avalanche which worked out just fine, but it wasn't what they advertised.Reviewed 23 Aug 2020
review fromkayak
Cons:Fast, easy, good carReviewed 4 Sep 2020
review fromkayak
Pros:No problems at all with the car itself. Totally great, as expected.Cons:Staff was moderately friendly, but the line for rental wrapped around the entire lobby. It was only Payless with this traffic, due to an online promotion. However, despite this choke of humans in line, there was only 1.5 folks working. 1 was on his phone at the counter consistently, while dozens of people waited in line. Another helped a customer for 20m then disappeared for 20m. Another employee came out in his stead and had to begin all over again. It may not have been the staff's fault that they were slammed, but it was their fault that they treated the customers and the line so poorly.Reviewed 27 Aug 2020
review fromkayak
Trouble with tirePros:I did really like the car it was clean and roomie. The check out and in were very easy. Didn't try to force me to buy insurance etc that I didn't need . The one thing that was extremely disturbing though is that I was given a car with a warning light on for a low pressure tire. After 3 days it was reading extremely low and the service was sent out. He arrived and hour later than promised and showed up unprepared to change it We decided to fill it with air. Of which his pressure tank was empty but assured me he had put ten pounds in it. Didn't happen. I drove to airport and reported it don't know how it was taken care of after that. But surprisingly enough this is the reason I decided to change rental agency because the last to times the other agency gave me cars with low tires and since I usually arrive after dark it's very disheartening to be put in this situation.Reviewed 27 Apr 2017
review fromkayak
Not greatCons:HUGE line to get our car... we waited around an hour and 15 min. Every other car rental company lines were empty. Staff couldn’t tell us any details about the exact car we were getting. The car had an incredibly overwhelming scent that led us to believe it was masking something. Every time we opened the car doors the smell was nauseating until we kept the windows down long enough for it to disapate. Upon returning the car the lady scanned it in wrong and charged us for not filling up the tank, which we did. She shrugged it off and said “just go to the booth and they’ll refund you”. So we (my husband and screaming/crying toddler) carry all of our luggage to the booth, stand in yet another long line to be told 3 times they can’t remove it and then magically it is removed after I argue enough while holding my toddler who was completely over-it at that point. Very frustrating and would NEVER rent from here again. They have no care for your experience from the beginning. We rent cars consistently and this will be my last time using Payless. I’d rather pay a lot more for a company who cares about service and can figure out their staffing to ensure their lines can be properly handled.Reviewed 10 Oct 2018
review fromkayak
Pros:Staff was fantastic. Process was painless!Cons:Wish I could find a problem, but I can’t. Staff even sanitized the counter between guests.Reviewed 20 Jul 2020
review fromkayak
Pros:Everything was smooth!Reviewed 25 Jan 2021
review fromkayak
Pros:Staff was friendly.Cons:They did not have any 4 wheel drive options. I reserved the standard-sized SUV for a 4 day ski trip in Salt Lake, and was given a 2 wheel drive SUV. They stated it was "first come first serve" and I could try to come back the next morning. Why even offer a 2 wheel drive SUV in a ski town that is known for closing the two main access roads to non-4 wheel drive vehicles. My final bill was also $40 greater then the agreed amount, despite returning with a full tank.Reviewed 4 Feb 2021
review fromkayak

Where can I find Payless hire cars in Salt Lake City?

3921 West Terminal Drive, Payless car hires


3921 West Terminal Drive


Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00


+1 801 258 5239

Good to know

Most popular location

3921 West Terminal Drive

Most popular car type


Top tips for hiring a car from Payless in Salt Lake City

  • Intermediate car hires from Payless in Salt Lake City are around 16% cheaper than other car types, on average

FAQs about hiring a car from Payless in Salt Lake City

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Payless in Salt Lake City.

  • Payless has 1 car hire location in Salt Lake City. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

  • Yes