Guest reviews
Overall rating
7.6
Good
Based on 2,387 reviews
Overall
8.2
Cleanliness
8.4
Comfort
8.5
Pickup/dropoff
7.9
Value for money
8.0
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Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
return the car
great service
great experience
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8.4
Pros: Pick and drop off we’re great, the car was gross.
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9.6
Pros: Good value
Cons: A bit slow waiting in line to pick it up - had to actually go to a counter rather than just go to the car and drive off.
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8.0
Pros: Very nice driving car. Good gas mileage. Easy to drop off at the airport.
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7.2
Pros: Easy pickup/dropoff process
Cons: There were footprints all over the passenger seat
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10.0
Pros: Didn't have to wait in a long line for pickup or drop off. Car worked well. Price was same as quoted on Kayak.
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10.0
Plush Jeep SUV
Pros: I liked that the Jeep Patriot was much smoother to drive than other Jeep models. The vehicle comfortably fit our family and a plus one. The pick up and drop off were easy. Thank you!
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10.0
retirn rental to pdx
Pros: ease of return.
review from
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6.4
Pros: Pick up (especially) and drop was way too slow! Understaffed location that makes you wait way too long to just pick up (and drop) a car. Car was fine.
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2.0
Mis information !!!
Cons: My input in the website was for only PDX, when my wife arrived to pick up the vehicle at the PDX Avis counter, they told her that her reservation was at another Avis location away from the airport (not a typical off-site with an airport shuttle). Why did the website not clearly state that this was a different location??? Avis offered a compact car at a rate 50% more than what was reserved for a premium vehicle. I called Avis and they were unwilling to do anything for us. After complaining to a supervisor over the phone, they said they would credit us $20 (the upcharge was around $30). Rodney
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10.0
Great car at great price
Pros: Easy to get and normal clean car
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9.6
Pros: I appreciated being able to drop off the car at the airport instead of having to take a shuttle.
Cons: Nothing.
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9.6
Great!
Pros: It was significantly cheaper than the rentals at the airport, and the trip to the site was not far at all!
Cons: A shuttle is always a plus for off-site renters!
review from
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9.6
Pros: Good value
Cons: A bit slow waiting in line to pick it up - had to actually go to a counter rather than just go to the car and drive off.
review from
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10.0
Pros: Didn't have to wait in a long line for pickup or drop off. Car worked well. Price was same as quoted on Kayak.
review from
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10.0
Plush Jeep SUV
Pros: I liked that the Jeep Patriot was much smoother to drive than other Jeep models. The vehicle comfortably fit our family and a plus one. The pick up and drop off were easy. Thank you!
review from
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10.0
retirn rental to pdx
Pros: ease of return.
review from
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10.0
Great car at great price
Pros: Easy to get and normal clean car
review from
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9.6
Pros: I appreciated being able to drop off the car at the airport instead of having to take a shuttle.
Cons: Nothing.
review from
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9.6
Great!
Pros: It was significantly cheaper than the rentals at the airport, and the trip to the site was not far at all!
Cons: A shuttle is always a plus for off-site renters!
review from
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6.4
Pros: Pick up (especially) and drop was way too slow! Understaffed location that makes you wait way too long to just pick up (and drop) a car. Car was fine.
review from
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2.0
Mis information !!!
Cons: My input in the website was for only PDX, when my wife arrived to pick up the vehicle at the PDX Avis counter, they told her that her reservation was at another Avis location away from the airport (not a typical off-site with an airport shuttle). Why did the website not clearly state that this was a different location??? Avis offered a compact car at a rate 50% more than what was reserved for a premium vehicle. I called Avis and they were unwilling to do anything for us. After complaining to a supervisor over the phone, they said they would credit us $20 (the upcharge was around $30). Rodney
review from
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Where can I find Avis hire cars in Portland?
7102 Northeast Airport Way, Avis car hire
