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2.4
Pros:Quick serviceCons:Didn't have the promised carReviewed 18 Feb 2020
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5.2
Pros:Although the staff is friendly, I felt like they rushed me and try to upsell me at every turn. It was annoying.Cons:The windshield wipers we're old and in need of replacement. There were four used Tim Hortons coffee cups in the backseat which were obviously missed by the cleaning staff. That Andy filed on additional charges made for a bit of a frustrating car rental experience.Reviewed 20 Oct 2019
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7.2
Cons:The reception desk people at the Calgary airport were not very customer service minded. No smiles, no nice greeting, substandard customer service. I was told I had to wait half hour for my car despite the fact my reservation was confirmed weeks ahead of my arrival date. Car was not properly cleaned.Reviewed 21 Jul 2019
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3.2
Cons:Why are you offering cars to business people that are covered with hail damage??? And have mold inside? Sales person's response: I'm sorry you had this experience.Reviewed 21 May 2019
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2.0
Cons:The extra charges turned this into an experience that was beyond beliefReviewed 2 Apr 2019
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9.2
Pros:Staff was only trying to yodel and not all that friendly.Cons:Be more upfront on what is included and not included and why you are getting. Especially when it comes to winter tiresReviewed 22 Mar 2019
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2.0
Pros:NothingCons:By being told that the car wouldn’t be able to be picked up at the time my flight arrived. I called 3 people that told me that I could get the car then.Reviewed 4 Mar 2019
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6.4
Cons:Midsize booked was a Chevy cruise hatchback. One suitcase in the trunk one in the back seat. Was advertised as Chrysler 200. Midsized should never be a hatchback. Of course they wanted the upgrade for the size booked.Reviewed 26 Jan 2019
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6.0
Misleading salesperson and quotePros:Quick drop off.Cons:Our rental quote didn't include any of the airport fees, which add up quickly. The front desk lady that we had did not explain things like the gas option well and was actually misleading by saying there weren't any gas stations around the airport so we should take this option for our Calgary to Canmore trip. She said the gas was charged at 92c/litre but didn't mention that we pay for a full fill regardless of what we use. In the end, our quote of $110 turned into $220 which I just would've liked to know upfront.Reviewed 29 Dec 2018
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5.6
Jut dropped off "Truck" at airport so no real issues with that.Pros:Rental drop-off area was easy to find.Cons:When I made my concerns known at the Budget counter in the airport they told me my only option was to call a number as opposed to helping me on the spot. Do not expect to have much success on the phone, as opposed to being in person, to address my issues.Reviewed 10 Dec 2018
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2.4
Watchout as they Budget Car rental will try to up sellPros:I liked the car.Cons:When I went to rent the car the rep was trying to up sell for winter tire and other suv and so forth. I'm going to Calgary who would drive a car without Winter Tires??? they charged $15 extra and when I returned my car I was delayed by 15 minutes and no courtesy didn't care. Budge Rental car charged me for two days rental instead of 1 day. Went to the Manager. They don't care. They said I was late 15 minutes therefore they had to charge for 2 days.Reviewed 24 Nov 2018
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8.8
Winter DrivingPros:Appreciated the free upgrade.Cons:Mid December in Calgary, Alberta Canada. My expectation was that the vehicle would be equipped with snow tires. Part of my trip itinerary including a trip to Banff with my 80-year-old mother to celebrate her birthday. We had to cancel that trip as it was snowing outside, and I realize that the vehicle is not equipped with snow tires, and was already having problems with snow covered roads in Calgary. Unsafe!Reviewed 13 Nov 2018
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