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Service and Aircraft B777

The food that I did get was decent There was wine A couple decent movies were available

They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do

Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front

The service

No entertainment

Absolutely no leg room despite paying additional fee

Great flight. Good service, decent food and drinks.

The only complaint, which is just because of my size, is the seat width. A little more comfort on a big jet would be nice. An upgrade solves that issue.

I was amazed by the flavour and quality of the food. As well, having complimentary drinks available anddd to the experience that made it special. I felt that I was treated as a valued client rather than just a person to fill the seat. That you to British Airways for making my travels a high quality experience.

Good entertainment options Made home it alive Lots of water

Bad seats by the washroom but I guess someone has to sit there Food isn't the greatest Not British beer? Wife's headphone jack was pretty beat up and only worked out of one ear even with trying different headphones. Mine was pretty borderline as well.

Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule.

Great food (Economy class). Good Service

Not enough bathrooms on Economy class area due to aircraft design.

Good seat width Great movie selection Great food and drinks Nice and large A380

The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice.

We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!

Nothing.

Crew, boarding, seat

Paris airport is extremely passenger unfriendly. Better to connect somewhere else

Crew was very nice and attent ive

Delay cause sings uS to miSs oUr fliGh? ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh

Good service, decent food, nice entertainment options and it's nice not to feel like the airline thinks it's doing you a favor by letting you fly with them.

On time with good service.

Food - barely edible as usual. Economy seats seem to be getting tighter and with little leg room.

Crew were friendly and courteous

Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners

Food and snacks!!!!!

Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from.

The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip.

The flight felt so short, service was amazing, food was good. Great overall experience.

Food and snacks!!!!!

Staff. Very couteous.polite. friendly.

Good.entertainment choices.

The flight felt so short, service was amazing, food was good. Great overall experience.

We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly.

I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted

Helpful crew

No food except for purchase. Expected at least cup of coffee/crackers

There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare

On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency.

I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers.

At least it was a flight

Noisy, no complimentary snacks nor drinks, no legroom

fantastic customer service

wouldve loved to have been left breakfast while i slept

The crew was friendly

The delay that was over an hour caused us to miss a planned reservation we could not reschedule nor get refunded for.

I was wondering, why my stuff in my suitcase were wet,?I have to give all clothes to laundry

In flight entertainment was very good. Flight attendants helpful. Seats hard but we had ample leg room on this flight. I would like to commend the pilot for landing us safely in some extremely windy conditions. Everyone on the plane was audiably nervous and he did well

Checking in was not pleasant they seated me in row 20 something and my wife in row 40 something even though the plane was half empty. Distressing at first. When I asked why they told me to sort my seating out in the plane. Now that's telling. Whoever checked me in could see there were lots off empty seats and couldn't take the time to seat my wife and I together. Hmmm. Terminal at Dublin was small and over crowded. There was 1 agent at the gate checking in everyone on this flight for about 10 minutes until she finally got some help. You must do better

Friendly staff

Lack of business class seats and no premium economy seats on this flight

Food and snacks!!!!!

The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable.

The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky.

Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from.

The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip.

Excellent crew and good food. All hood. Thanks.

The flight was on time

The plane noise was loud

The staff were very pleasant and helpful. The food was good and the seats were quite roomy

I don’t have anything to complain about

The staff were very helpful and the flights were comfortable.

The food was catastrophic, just mush.

Friendly staff

Lack of business class seats and no premium economy seats on this flight

We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly.

I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted

Crew was amazing and we got fed so often. The movie choices were good.

I wish I could have ordered a drink (pay or otherwise) from the tv in front of me

Staff. Very couteous.polite. friendly.

Good.entertainment choices.

The staff were very helpful and the flights were comfortable.

The food was catastrophic, just mush.

Great entertainment but preferred the selection from Montreal to Paris.

Needed more leg room for such long flight. Especially if you get the aisle seat space under seat is very small in comparison to middle seat space.

Checking In was really easy and the TSA process was speedy

The flight attendant kept insisting that we take our headphones out even there were no announcements being made.

The staff were very pleasant and helpful. The food was good and the seats were quite roomy

I don’t have anything to complain about

Our choice to pay the upgrade to Plus seating was WELL worth the cost. My husband and I had never flown 'first class' before and thought on this almost 9 hour flight we would give it a try. Wow! Seat comfort was fantastic. Service was wonderful. Food was great. We were made to feel like royalty.

Crew, as usual, were the best thing about this trip

Chairs are not that comfortable

The crew. Very friendly and helpful

The food. Pizza was bad.

Glad I could rent a tablet

Flight was delayed

The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.

The boarding was easy and you didn't have to wait inline for that long

KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.

Food was excellent, frequent and filling

The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.

Food and staff behaviour

Entertainment