Reviews for Budget in Calgary
- All reviews 100%
21 Nov 2017
Pros: The car was good, useful and the customer service was reasonable
Cons: Kayak's stated price for the rental was $30/day... after the company added up the airport fees, service fees and all the other BS charges (they claim most of it is from the airport expansion passing on costs to service providers) the total bill was TWICE what is stated on the KAYAK site. Total ripoff, they should be forced to declare the added charges on the site in the first place, worse than a used car lot.
6 Nov 2017
Cons: I wanted to add an extra day to my rental and made an online booking at the same location but I was told that they couldn't honor the rate of the new booking on my existing one and I had to make another deposit on my credit card to extend the existing rental for just 1 extra day! As a policy it only discourages customers from returning. I returned the vehicle and rented from Hertz
30 Oct 2017
Pros: Good efficient service
24 Oct 2017
Cons: I made the appointment to pick up the car at 10am and called the morning of our pickup to make sure it was ok for my husband to pick it up since the reservation was under my name. When I made that change they went ahead and changed my reservation to 11am without asking me so when he arrived at 10 they said they couldn't release the car until 11 so he waited. At 11 they told him they didn't have the car there and would have to bring it in from another location so he waited another 30 minutes. Finally at 11:45 we got our car, it wasn't what we reserved but at that point we were grateful to have any car so we took it. Then at drop off we couldn't find a gas station ANYWHERE near the airport (we looked for one within a 15 minute drive) so we had to drop it off with half a tank or risk missing our flight. We werecharged $120 to fill the tank and the guy even said "yeah there's no gas stations around here but there's nothing we can do about that". There is though, it's giving us a heads up on that when we picked it up. All around it was a terrible experience.