10.0 Excellent8 Sep 2021
I wish that we were able to get the minivan we wanted.
2.0 Mediocre29 Mar 2021
It was absolutely awful. We ubered up to Los Angeles to pick up the car and they were sold out of cars for 2 days. It ruined our trip. It was TERRIBLE. We were stranded with all of our luggage and no ride. We had to Uber to Palm Springs which was 5x the cost and had to cancel the portion of our trip going south bc of the cost of Uber’s.Don’t sell cars if you don’t have them to sell!!! These are real people making reservations... look further than just getting money.
10.0 Excellent28 Mar 2021
Pick up and drop off was simple. The people there were courteous and nice.I booked a 2500 on your site but only got a 1500 at Hertz. Is there any way I can get a credit because I didn’t get the size van I booked? Thank you.
4.4 Okay28 Oct 2020
How easy it was to get the car, but felt that if you paid for the car they should hold it for youThe car wasn’t a great quality and the trunk was broken
3.6 Mediocre31 Mar 2020
Friendly staffI was overcharged and was given a dirty car. With Covid19 going on, the car should have been cleaned. The attendant did however do a quick wipe down. I also tried calling to dispute my rental charges and I have not gotten a hold of anyone. I was overcharged on the daily rate and then charge for another full day of damage waiver; just by being an hour late. I tried to call to let the location know I was going to be late by an hour but no answer. I also was charged an hourly fee.
8.0 Excellent19 Jun 2019
Everything except the size of the car.The car was listed as an SUV, but it could barely ... and I mean BARELY ... fit four adults and their luggage. The backseat passengers had to share their space with one of the suitcases and several smaller objects. Not comfortable for the trip to/from LA and Vegas.
2.0 Mediocre23 Mar 2018
Wouldn't rent car or return moneyHorrible experience. Never going through Kayak or Hertz again.
10.0 Excellent16 May 2017
Patient staff during a busy afternoonI was having some difficulties with my card when I was picking up the car, and the woman helping me was very patient and helpful while I called my bank, updated addresses, etc. They were very busy at the time and she kept her cool and provided outstanding customer service.
2.0 Mediocre5 Jan 2017
Drop-off disasterNothing - the office is very difficult to locate, tiny, cramped and at the time I was there, was headed by a very unfriendly, unhelpful rep.The following morning after returning home on the spare tire at 4am, I called the local drop-off office in Culver City, CA to advise that I would be an hour or more late in returning the car and was told that there would be no extra charge. When I arrived at the counter, I was treated rudely by the rep and charged for an extra day. A customer call service rep removed the unwarranted charge, but I feel the situation was handled poorly and that I should not have been placed under jeopardy by driving a long distance on a spare tire that the installer said was good for 50 miles only. Never again
10.0 Excellent9 Jun 2016
Would rent again!The process was quick and smooth- called to extend my rental and that process was effortless.N/a