Book Payless hire cars in Detroit

Detroit, MI, United States
30 Oct — 6 Nov
Detroit, MI, United States
Sat 30/10
Noon
Sat 6/11
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Detroit

Overall rating6.7 GoodBased on 201 reviews
Cleanliness
6.9
Comfort
7.1
Overall
6.5
Pick-up/Drop-off
6.3
Value for money
6.9

Recent reviews

Traveller rating
49
17
27
28
0
Find reviews that mention:
2.0
Pros:Nothing. Dumped Payless rental retrieval of rental car to Avis center where the lines were horrendous. Waited for more than an hour long to get a car instead of full size SUV for which I paid for. Most horrible rental car experience!Reviewed 12 Jul 2020
review fromkayak
4.4
Pros:I liked they car itself and the price was good. But they do cut overhead to allow the good price.Cons:Customer service was terrible. The office is very small, cramped, and full of irate customers. You have to go into the office to return the car--and they are seriously understaffed. There was a very long line with only one register. They also provide very little guidance. The experience of returning the car took about 45 minutes. I felt that Kayak should issue a warning--"If contracting with with Payless, please allow for an extra hour." I felt terrible for the Payless staff--they seem to do their best in difficult circumstances. It must be a terrible place to work.Reviewed 19 Apr 2017
review fromkayak
4.0
Decent car, bad customer servicePros:I got a Kia Forte which was clean, updated and had all the necessary things in a rental car.Cons:The guy checking me in didn't properly explain the option refueling with them properly. He said it's just time saver and the price was competitive. When I returned the car I confirmed that I would only be charged for the amount of gas I used which shouldn't have been much since the tank was almost full. When I checked my card statement thy charged me for he full tank, triple the cost of my original reservation. When I called to talk to them, they said it was on the receipt but the receipt wasn't printed properly because their printer was broken. I have contacted the corprotate office regarding the issue and am awaiting a response and refund.Reviewed 27 Jan 2017
review fromkayak
2.0
Pros:The Budget car rental staff and policy are the worst I have ever dealt with. Especially Kayak. HOW CAN YOU LET A DRIVER RESERVE A VEHICLE THAT YOU MUST BE 25 TO RESERVE AND THEN CANCEL FOR A FEE. WITH NO AGE VERIFICATION. Completely B.SCons:HAVE AGE VERIFICATION BEFORE RESERVING A CAR THAT REQUIRES A CERTAIN AGE TO EVEN PICK UP!!!!!Reviewed 3 Jul 2020
review fromkayak
2.8
Pros:Car was dirty, trash in back seat, gas tank 3/4 full. Terrible lines for checking and out, with no system behind counter to speed things up. Check in was terrible. No signs. Staff walked away from us without telling us to go inside to check in. Only one person on staff. No signs for shuttle bus. Zero instructions on catching shuttle. I found and ask a random mechanic who told me where shuttle was, but he was incorrect. Staffing, layout, organization, systems all bad. The false level in gas tank - bad. Dirty car w trash - bad.Reviewed 28 Jun 2017
review fromkayak
2.0
Cons:Payless did not have its own facility, but said to use Budget/Avis. When I arrived, there was a line for Budget and for Avis but none for Payless. When I asked the staff where I should go, an employee told me he wasn't sure if there was a Payless person around and he would have to check "in a minute." He then proceeded to sit at his computer terminal and ignore me for ten minutes. I had to ask another employee who the "Payless person" was, and finally someone helped me. But then, even though I had prepaid for my reservation, it turned out that they didn't have any cars available and had to contact "dispatch" to get one. I ended up waiting a long time for a car. The car had a dirty windshield and bad wipers and was hard to see out of when it rained.Reviewed 4 Jul 2021
review fromkayak
4.4
Bad NewsCons:Payless was desperately understaffed at Detroit Metro. The people working there were fine and professional but I stood in line for over 45 minutes while they were tearing around trying to find cars. I will never rent from them again and you shouldn't either. They should do the world a favor and close up shop.Reviewed 20 Sep 2017
review fromkayak
5.2
Dirty Car, High Mileage, Bad mechanical conditionPros:short line (DTW). Fairly easy drop off and shuttle back to airportCons:Car was dirty, inside and out. Change left in cup holder, valet ticket on dash, trash on floor. Bad rattle underneath car (sounded like heat cover on catalytic converter was loose). Tires mis-matched and back one in need of replacement which made me nervous on snow and ice.Reviewed 13 Dec 2017
review fromkayak
5.2
Cons:Drop off location in Detroit airport hard to find due to small and badly placed signs. At drop off, nobody to collect the car. Client has to note miles, time and gas level.Reviewed 9 Jun 2017
review fromkayak
6.4
Not the car I reservedPros:Courteous Quick DropoffCons:Did not have the full-size car I reserved. Suggested I wait until one arrived. I was already late for my meeting and had to accept a mid-size. Could not fit all my customers in the car. Big inconvenience.Reviewed 17 Nov 2016
review fromkayak
8.0
good but cautious for next timePros:availability, convenience to airport, equal to major brandsCons:tire pressure monitor showed one tire losing air; when I returned car it was sort of dismissed. Would worry for the next renter...Reviewed 28 Jun 2018
review fromkayak
5.6
Pros:Clean car.Cons:Long line with one person working the counter at drop off. No one to process the car at return for about 15 minutes.Reviewed 16 Oct 2017
review fromkayak

Where can I find Payless hire cars in Detroit?

Building 287 Lucas Drive, Payless car hires

Address

Building 287 Lucas Drive

Hours

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Phone

+1 734 941 0719

Good to know

Most popular location

Building 287 Lucas Drive

Most popular car type

Intermediate

Top tips for hiring a car from Payless in Detroit

  • Intermediate car hires from Payless in Detroit are around 23% cheaper than other car types, on average

FAQs about hiring a car from Payless in Detroit

  • Intermediate (Ford Escape or similar) is the most frequently booked car hire type from Payless in Detroit.

  • Payless has 1 car hire location in Detroit. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

  • Yes