10.0 Excellent29 Dec 2020
Pros: Friendly rental employees, nice car, great deal!Cons: Was not offered to prepay for gas. Other than that, everything was great!
9.2 Excellent22 Oct 2020
Pros: Staff was nice. Process was quick. Car was good. I was 15 minutes late dropping off my car. They gave me a chance to fill the gas and bring it back with no extra charge. I really appreciate that.Cons: Wish the car is a little extra clean. It wasn’t bad. I wore gloves just to be extra cautious.
2.0 Mediocre18 Oct 2020
Pros: I arrived a few minutes before the time for which I had made my reservation. I waited outside because of Covid regulations, but an employee definitely saw me waiting. A few minutes later, at noon, the staff walked out, locked the door, told me they were closed and that I was too late. They were dismissive and very rude. They seemed to find my situation funny. I ended up walking to another car rental company. After two or three phone calls over a couple of days, and quite some time on hold, I was able to get my money refunded by Hertz. The customer service people I spoke to on the phone were generally helpful and polite.Cons: The reservation app shouldn’t allow people to make reservations close to closing time. I didn’t know, but the app should have told me to arrive earlier when I made the reservation. Employees on site should be trained to be helpful and polite. I will not use that Hertz office again, and I will not recommend it.
2.0 Mediocre23 Sep 2020
Pros: nothingCons: Maybe you could have provided the car I reserved instead of me waking up at 5 in the morning, driving to the airport, waiting in line, and your employee saying "Uh, sorry, we don't have your car".
2.0 Mediocre16 Sep 2020
Pros: NothingCons: Maybe they could have actually had the car I reserved
6.0 Good21 Jul 2020
Cons: I got stuck on a super highway and the car's spare was missing a part. It was the most scary experience with a kid.
9.6 Excellent6 Sep 2019
Pros: Quick in & out. Nice staff.Cons: Cleaner windows on inside
6.4 Good11 Jun 2019
Pros: The price was excellentCons: When I picked up the car, the agent refused to inspect car .He Claimed pictures of scrapes and dents of car would be emailed to me. Which never happened. He was very dismissive. I found out after dropping off car he need to inspect rental.
2.0 Mediocre21 May 2019
Cons: I received a call the evening before pickup telling me that there were no cars available for me to use. I am still waiting on a refund. Can you help me with this?
10.0 Excellent12 Jan 2019
Best car rental experience I've ever hadPros: The staff at Hertz on Hyperion Avenue in Los Angeles were genuinely friendly and incredibly professional. Their customer support was unparalleled, and it seemed everyone on staff liked working together. It was an altogether positive experience that my boyfriend and I remarked on repeatedly. Thanks!