Overview

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Sheraton Grand Chicago

301 East North Water Street, Chicago, IL 60611, United States
+1 312 464 1000

£80+

Tue 6/12 Check in
Wed 7/12 Check out

Overall guest ratings

8.4/10 Excellent
Based on 3,588 reviews

Review highlights

  • 9.1
  • 8.5
  • 6.2
  • 6.0

Good to know

  • Comfortable beds
  • Friendly service
  • Great view
  • Wonderful sightseeing

Nearby

    show all

    About

    Located in the heart of downtown Chicago, the Sheraton Grand Chicago is conveniently situated on the Chicago River, within walking distance of Navy Pier, Millennium Park, the Loop business district, Magnificent Mile, and other local favorites. Among the hotel’s five distinctive restaurants and bars is Shula’s Steak House. The Sheraton Fitness center features a pool, a sauna, and a sundeck that overlooks the Chicago River. State-of-the-art event space includes Chicago’s largest hotel ballroom. Each of our 1,218 guest rooms and suites features a view of the Chicago River, lake, or city skyline and the plush Sheraton Signature Sleep Experience. The Sheraton Club Level offers additional amenities, plus food and drink options in a bi-level private lounge.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Safe
    • Sauna
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Internet
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 3,588 reviews
    • 9.1 "Terrific location."
    • 8.5 "Great service."
    • 7.3 "Good cleanliness."
    • 7.0 "Good pool."
    • 6.8 "Rooms are ok."
    • 6.2 "Food is average."
    • 6.0 "Vibe was decent."
    • 4.6 "Breakfast is below average."
    • 3.9 "Internet is poor."
    • 3.5 "Value below average."
    View all review categories

    Overall rating

    8.5 Excellent
    Based on 1,542 reviews
    • 8.9 "Location is great."
      9.9 "99% liked the proximity to sightseeing."
      8.0 "80% liked the proximity to shopping."
    • 7.7 "Good service."
      9.5 "95% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      9.0 "90% said the concierge service was amazing."
    • 7.0 "Good cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 6.8 "Pool is mediocre."
    • 6.4 "Bar is ok."
    • 6.4 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      5.6 "Only 56% said rooms were big enough."
    • 6.0 "Vibe was decent."
    • 4.4 "Breakfast is below average."
      4.3 "57% said the breakfast was too expensive."
    • 3.5 "Internet is poor."
      4.2 "58% thought it was overpriced."
      2.1 "79% said the wifi quality was bad."
    • 2.8 "Terrible value."
      4.2 "58% thought it was overpriced."
      4.3 "57% said the breakfast was too expensive."
    View all review categories

    Overall rating

    8.3 Excellent
    Based on 1,542 reviews
    • 8.8 "Location is great."
      9.9 "99% liked the proximity to sightseeing."
      8.7 "87% liked the proximity to shopping."
    • 8.1 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      9.3 "93% said the concierge service was amazing."
    • 7.1 "Good pool."
    • 6.4 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 6.2 "Average comfort."
    • 6.1 "Vibe was decent."
    • 5.9 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
    • 4.6 "Breakfast is below average."
      4.8 "52% said the breakfast was too expensive."
    • 3.7 "Internet is poor."
      4.1 "59% thought it was overpriced."
      2.0 "80% said the wifi quality was bad."
    • 3.6 "Value below average."
      4.1 "59% thought it was overpriced."
      4.8 "52% said the breakfast was too expensive."
      1.1 "The price was too high for 89%."
    View all review categories

    Overall rating

    8.3 Excellent
    Based on 179 reviews
    • 9.0 "Terrific location."
    • 8.4 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
    • 6.5 "Rooms are ok."
    • 6.5 "Food is average."
    • 6.1 "Vibe was decent."
    • 3.3 "Value below average."

    Overall rating

    8.1 Excellent
    Based on 322 reviews
    • 9.0 "Terrific location."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
    • 7.0 "High comfort."
      8.4 "84% said the beds were comfortable."
    • 6.6 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 5.9 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      5.8 "Only 58% said rooms were big enough."
    • 5.8 "Food is average."
    • 5.1 "Vibe was decent."
    • 4.4 "Breakfast is below average."
    • 3.6 "Internet is poor."
      3.8 "62% thought it was overpriced."
    • 3.3 "Value below average."
      3.8 "62% thought it was overpriced."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

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