Overview

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Sheraton Grand Chicago

301 East North Water Street, Chicago, IL 60611, United States
+1 312 464 1000

£83+

Overall guest ratings

8.5/10 Excellent
Based on 3,621 reviews

Review highlights

  • 9.2
  • 8.4
  • 6.3
  • 6.2

Good to know

  • Comfortable beds
  • Friendly service
  • Great view
  • Wonderful sightseeing

Nearby

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    About

    Located in the heart of downtown Chicago, the Sheraton Grand Chicago is conveniently situated on the Chicago River, within walking distance of Navy Pier, Millennium Park, the Loop business district, Magnificent Mile, and other local favorites. Among the hotel’s five distinctive restaurants and bars is Shula’s Steak House. The Sheraton Fitness center features a pool, a sauna, and a sundeck that overlooks the Chicago River. State-of-the-art event space includes Chicago’s largest hotel ballroom. Each of our 1,218 guest rooms and suites features a view of the Chicago River, lake, or city skyline and the plush Sheraton Signature Sleep Experience. The Sheraton Club Level offers additional amenities, plus food and drink options in a bi-level private lounge.

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    Starwood Hotels

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Safe
    • Sauna
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Internet
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 3,621 reviews
    • 9.2 "Terrific location."
    • 8.4 "Great service."
    • 7.4 "Good cleanliness."
    • 6.9 "Pool is mediocre."
    • 6.9 "Rooms are ok."
    • 6.3 "Food is average."
    • 6.2 "Bar is ok."
    • 4.9 "Breakfast is below average."
    • 3.5 "Value below average."
    • 3.4 "Internet is poor."
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    Overall rating

    8.5 Excellent
    Based on 1,629 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      8.3 "83% liked the proximity to shopping."
    • 8.0 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      9.3 "93% said the concierge service was amazing."
    • 7.1 "Good cleanliness."
      8.4 "84% thought it was clean."
    • 6.7 "Pool is mediocre."
    • 6.6 "Vibe was decent."
    • 6.5 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.8 "Only 58% said rooms were big enough."
      5.0 "Only 50% thought the shower was ok."
    • 6.0 "Bar is ok."
    • 4.4 "Breakfast is below average."
      4.1 "59% said the breakfast was too expensive."
    • 3.3 "Value below average."
      3.4 "66% thought it was overpriced."
      4.1 "59% said the breakfast was too expensive."
      2.8 "The price was too high for 72%."
    • 3.1 "Disappointing internet connection."
      3.4 "66% thought it was overpriced."
      2.5 "75% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.4 Excellent
    Based on 1,520 reviews
    • 8.5 "Location is great."
      9.3 "93% liked the proximity to sightseeing."
      8.8 "88% liked the proximity to shopping."
    • 7.9 "Good service."
      9.3 "93% found the staff to be very friendly."
      9.4 "94% said the concierge service was amazing."
      8.3 "83% thought the service was very professional."
    • 7.0 "Good cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.8 "Pool is mediocre."
    • 6.7 "Vibe was decent."
    • 6.2 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.2 "Only 52% said rooms were big enough."
    • 5.8 "Food is average."
    • 4.5 "Breakfast is below average."
      4.5 "55% said the breakfast was too expensive."
    • 3.4 "Value below average."
      3.4 "66% thought it was overpriced."
      4.5 "55% said the breakfast was too expensive."
      2.4 "The price was too high for 76%."
    • 3.0 "Disappointing internet connection."
      3.4 "66% thought it was overpriced."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    Based on 181 reviews
    • 9.1 "Terrific location."
    • 8.3 "Great service."
    • 6.8 "Rooms are ok."
    • 6.6 "Vibe was decent."
    • 6.5 "Food is average."
    • 3.2 "Terrible value."

    Overall rating

    8.2 Excellent
    Based on 289 reviews
    • 9.2 "Terrific location."
    • 8.2 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 6.5 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.9 "Food is average."
    • 5.8 "Vibe was decent."
    • 5.8 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.9 "Only 59% said rooms were big enough."
    • 4.7 "Breakfast is below average."
    • 3.4 "Value below average."
      3.4 "66% thought it was overpriced."
    • 3.3 "Internet is poor."
      3.4 "66% thought it was overpriced."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

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