Best prices found by KAYAK users in the past 48 hours.
Reviews
Pros
" was in perfect condition."(in 3466 reviews)
" were very friendly and helpful."(in 1049 reviews)
" was very helpful"(in 1049 reviews)
Cons
"I will dollar again."(in 256 reviews)
" requested was not available."(in 2978 reviews)
"Terrible ."(in 326 reviews)
Overall rating5.1 FairBased on 177 reviews
Cleanliness
6.4
Comfort
6.1
Overall
5.1
Pick-up/Drop-off
5.0
Value for money
5.5
Recent reviews
Traveller rating
17
12
2
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2
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74
Find reviews that mention:
6.0
It was really good except we specifically booked a Hyundia Santa Fe and when we arrived to pick up the car they only had a Chevy available to us. Kind of felt like a bait and switch.Reviewed 31 Aug 2024
review from
4.0
Car wasn't really clean inside nor out, didn't have car we'd reserved. Wipers on car didn't work--this was a safety issue. Paid more for this car to get a Ford transit or similar, instead got a minivan. If we'd wanted a minivan we would have reserved one.Reviewed 13 Aug 2024
review from
6.0
Charged me an extra $120 to switch my drop-off back to the original pickup location. I booked a $140 rental and it ended up costing me $331.Reviewed 21 Jul 2024
review from
6.0
Pickup was horrible. The 2 lines we had to wait in were way too long.Reviewed 19 Jun 2024
review from
2.0
The car i rented was running on some old tires. Two front tires wire was coming off. I had to go to the tire shop to switch out the tire, put my trip on hold. I was suppouse to go skii that day but i couldnt. Very dissapointed.Reviewed 25 Apr 2024
review from
8.0
My experience with Dollar was very good overall, but the brakes needed replaced on the Ford Edge that we rented, and no credit was given for that.Reviewed 19 Mar 2024
review from
2.0
Cons:Dollar rental car is a terrible company. We all waited an hour to pick up our cars. Just awful.Reviewed 23 May 2021
review from
2.0
Pros:I guess with no one wanting to work, this is the new normal. There must have been a hundred people when we walked in the office. 2 people working. We waited an hour and heard rumblings that they were out of cars. 4 hours later we were pulling out of AVR with a car, which had stayed open late and another employee that had already clocked out came to the airport and picked us up. YAY AVR!!!Cons:More employees?Reviewed 5 May 2021
review from
2.0
Pros:I didn't rent a car from Dollar. Their line was more than two hours long. After that, there would have been an hour wait for a car to be cleaned to become available. I rented a car from National next door to Dollar. It took less than five minutes to get in a car and drive away.Cons:Dollar was understaffed and overbooked. They completely wasted my time.Reviewed 3 May 2021
review from
8.0
Pros:Staff in Denver and Las Vegas were helpful.Cons:It was kinda unclear where to go in Denver. The busses weren’t running as much and it was 27° outside. Maybe ask Denver airport to do a better job.Reviewed 29 Apr 2021
review from
2.0
Pros:Absolutely nothing. When we originally tried to book a car, we werent given the car we requested. My wife waited on the phone for 20 minutes before talking to a person who didnt offer a solution, a cancelation, or an upgrade, which we would have been happy to pay for. We decided to let it go and deal with it when we got to denver. Once there, we waited in line for 3 hours for our rental and was then refused a refund when i went to another car rental counter even though there is supposed to be a free cancelation. That's right. I waited in line for 3 hours and was refused a refund because i wouldn't wait longer! 150 people in line and 1 person working the counter. So, i paid for a car that i never received. This is easily the worst experience I've had with any company I've had in my life. No one should book with dollar through kayak. Ever. For any reason. Ever.Cons:Every aspect of this experience could have been better. Getting hit in the face daily with a hammer for an entire year would be better than having to interact in any capacity with dollar rent a car. This is the very first bad review I've ever written, but my experience was so very bad i hope it'll help someone else avoid the same horrible situation.Reviewed 27 Apr 2021
review from
2.0
Pros:Staff was horrible. Line was 2 hrs long. employees talking with one another vs helping the customers. I was given wrong instructions by the associate once I was finally at the counter. Will NEVER rent from Dollar againCons:Everything! Don't rent again. I never do these reviews, and I'm not one to complain, this was an awful experienceReviewed 21 Mar 2021
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