Find reviews that mention:
4.0
Pros:Drop off was super easyCons:We stood in line for over 2 hours to pick up our carReviewed 8 Jul 2021
review from![kayak]()
6.0
Pros:I liked the carCons:Kayak and Thrifty together was a nightmare. Because the time I reserved changed my rental went from ~$650 to ~ $1,800. Ridiculous. I had to bring the car back to the airport early to avoid this insanity and then rent another car for the last day of my trip. A major flaw in the relationship between these two businesses.Reviewed 4 Jul 2021
review from![kayak]()
2.0
Cons:I prepaid and there were no cars on site. It was a Four hour wait to get to the counter and they had no cars.l to give anyone. I had to call an Uber.Reviewed 29 Jun 2021
review from![kayak]()
4.0
Pros:Easy dropoff, clean car.Cons:A long line to get a car. I was very near the front and when I went out into the lot to pick my car, there were no cars in my category or any others. People began coming into the lot behind me and discovering the same thing. Everyone was standing around looking very puzzled, no one there to explain for a good fifteen minutes. Then cars began showing up one at a time and people were told just to grab one. Did not matter what category the customers had paid for and there was a scramble for customers to be quick enough to grab the arriving cars, even before the cars got parked in the proper section. It did not matter who should have gone first. Have never seen anything like it and I have rented from Thrifty before. Pretty chaotic and unsettling. The rental was more than I had ever paid for a rent car before and efficiency with customer service was lacking.Reviewed 26 Jun 2021
review from![kayak]()
2.0
Cons:Horrific experience to be avoided at all costs. The charges were more than agreed to, waited more than two hours for a car, and was not given the size of car that was promised. A total beat down.Reviewed 22 Jun 2021
review from![kayak]()
6.0
Pros:The drop off was easy and the actual vehicle was in very good condition and nice.Cons:The pickup of the vehicle was terrible!! Long line because there were at times four reps but only one or two actually doing anything at any one time. Took over an hour and I was maybe 8-10 in line at pick up.Reviewed 19 Jun 2021
review from![kayak]()
8.0
Pros:The car was great. The customer service at pick up and drop off was not great.Cons:Make picking up the car more efficient. I waited in line for over an hour.Reviewed 14 Jun 2021
review from![kayak]()
10.0
Pros:The staff was efficient and pleasant. PIck up and drop off were easy.Cons:Total charges were not very transparent on the website. And I'm not sure I would consider a Hyandai Accent to be a 'mid-size' car.Reviewed 7 Jun 2021
review from![kayak]()
4.0
Cons:Picking up the car took way too long.Reviewed 5 Jun 2021
review from![kayak]()
2.0
Pros:Staff was professionalCons:Waited 90 minutes in line to get to the counter. Was given a sub compact at compact price and told the car was a compact. The contract said Ford Focus or similar not Ford Fiesta or similarReviewed 28 May 2021
review from![kayak]()
6.0
Pros:Staff was great, drop off was easy.Cons:Apparently Dollar and Thrifty are renting out of the same building, and I waited a full two hours to get to the counter. The line was horrendously long. The only reason I stayed on time was that I got there early to see if I could get a car early, otherwise my schedule would have been blown completely out of the water. PLEASE figure out how to separate the two companies for now!!Reviewed 26 May 2021
review from![kayak]()
2.0
Cons:We waited TWO HOURS in line to pick up our vehicle. Only four agents who moved at a glacial pace. I understand that this is typical for Denver. Terrible. There must be a way to expedite the checkin process. Some people were with an agent 15-20 minutes. I won’t rent Thrifty againReviewed 25 May 2021
review from![kayak]()