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Cons: Seats too close together and uncomfortable, but all economy class seats are the same so far in every airline I have flown.

Pros: leg room! excellent entertainment options

Cons: long lines. delays waiting in hot jetbridge

Pros: Return flight was comfortable

Cons: Flight to Iceland was uncomfortable, cramped, and unfriendly crew

Pros: Crew was adaquate,

Cons: plane was 1 hr late boarding You changed my seat on BOTH legs of my flight . Suurely NOTHING to get happy about !

Cons: Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.

Cons: Flight delay not posted at airport, I did get a notification from kayak; flight took off even later because of “paperwork”

Cons: Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Pros: Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

Cons: I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

Pros: The crew did their best, but the seats were very uncomfortable;.The food was uneatable.

Cons: Everything.

Pros: Fairly comfortable, good cabin crew

Cons: Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up

Pros: This was my first time flying and I have to honestly say I enjoyed this airline. The staff is very attentive to your needs. I felt comfortable the whole flight. The pilot and flight attendants are very informative.

Cons: I didn’t like the passenger sitting in front of me on my return flight from Frankfurt to JFK. She had her seat reclined the whole time even during meal service. I asked the stewardess to kindly ask the lady to move her seat up so I can remove my meal tray and she said to communicate with the passenger it would make things more easier. I thought that is what the stewardess is supposed to assist me with but hat is my only complaint

Pros: I really like the crew on Lufthansa

Cons: Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated

Cons: No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point

Pros: plane was clean

Pros: The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful.

Pros: Crew was great. Seats were uncomfortable. No air. It was extremely hot.

Pros: Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it.

Cons: N/A

Pros: Great crew, great entertainment, came in early

Pros: comfort plus really makes a difference

Cons: include at least 1 checked back with comfort plus or some kind of discount.

Cons: It was hot

Pros: Fantastic crew and food reasonable for plane food. Air blowers didn't work. But all in all I had a comfortable flight. Don't like layout of Heathrow - everyone super nice but bus rides between terminals cost me 30-40 minutes having to go through security again. I understand the need but would be nice if flights came and left from same terminals where possible.

Cons: The entertainment screen stopped working mid way through the 9+ hour flight. Plane was older. The head rests were weird - they weren't flexible so hard to hold in place.

Pros: Very professional and friendly employees. Someone fainted in our cabin and the crew members took very professional care and offered the passenger oxygen.

Cons: Very packed cabin, offered us just a sandwich after the first main meal.

Pros: Crew was pleasant and food service was good

Cons: Not a very big or good quality selection of movies and viewing screens were hard to see

Pros: 747s are good stable planes in flight

Cons: The greatest problem was dealing with the usual chaos and discomfort of traveling through Heathrow airport. Primitive and time-consuming transportation system between terminals- Had to ride overcrowded buses packed with so many people that your body was pressed against your neighbor. Inadequate number of restrooms and poor signage to find them. Bad selection of restaurants. Then at the terminal, boarding time listed as 10:40, but they did not even announce the boarding gate until 10:40. Then a 10 minute ride on another overcrowded bus to the plane which you had to board by a staircase (and a staircase to the door on a 747 is no small thing!) Although flight was smooth in the air, the pilot landed so "hard" I thought the landing gear must have been damaged!

Cons: Poorly equipped aircraft. No charging stations. No video of any kind. Pitiful food offerings. It's a four hour flight. Gotta do better.

Pros: Seats were good, flight attendants cordial.

Cons: It took forever for the passengers to get on the plane and seated for us to take off so we left late. We arrived late in Munich so I had to practically run to my next flight. Thankfully was in the same terminal.

Cons: My flt from DEN was delayed so I missed my connection - it didn't happen.

Pros: Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend

Pros: Flight crew was ok and boarding was really quick

Cons: Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :(

Pros: Great staff.

Cons: They lost my bags in Amsterdam.

Pros: Great crew, great entertainment, came in early

Pros: Quick, on time flight. That’s always good!

Cons: Lead attendant spoke so fast that he was hard to understand.

Cons: I fly routinely for work including internationally. I have always been able to carry on 2 pieces of hand luggage -- 1 small rolling bag and a personal messenger bag. I was surprised upon my return flight to be told I had to check one of my bags because their combined weight > 10kg. There was no problem with me having both bags for carryon during my departing flight. The return flight wasn't even half full, so there was plenty of cabin space for my rolling bag. Instead, this was a ridiculous policy of Norwegian so that they could ring some money out of me. I doubt I will fly with them again.

Pros: The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)

Pros: The crew was amazing. They went above and beyond. I love traveling with Norwegian Airlines

Cons: Everything was perfect.

Cons: The staff and crew at Norwegian were not friendly. Boarding was a mess. The plane smelled very bad and was uncomfortable to sit.

Pros: Nothing

Cons: Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed

Pros: Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually).

Cons: I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip.

Cons: Work on those delays

Pros: Flight crew got us to Columbus on time despite a delay leaving the gate

Cons: More room, less congestion.

Cons: Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew

Pros: Free drinks

Cons: Plane land on time

Pros: Comfortable seats

Cons: Meals and entertainment

Cons: They run out of chicken and only had pasta dinner left. I don't like pasta .

Pros: Seats were very uncomfortable (economy), cabin was smelling urinal, flight was full, just the thought to go to the amazing country kept us (4 of us) encouraged.

Cons: Seat comfort for six (6) hours flight could be better

Pros: Washroom was very clean.

Cons: It was really cold in the plane. Crew was not friendly. Only drinks were served. Crew forgot to let me in earlier (preboarding) no English subtitles or captions!

Pros: Not much

Cons: one of the passenger's on our reservation was removed, flight changed to a different airline & unable to access reservation to review why passenger was removed. left stranded in Paris airport unless we paid $5200 for a new ticket. Also, airline tried to force us to pay for luggage twice. DISASTER

Pros: Very nice but....

Cons: but no free meal on an eight hour long haul is freaking ridiculous, fix that shit

Pros: Seats were fairly comfortable with decent leg room.

Cons: My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it.

Cons: My luggage was lost for almost 2 weeks.

Pros: Food was good. Crew on the flights were polite

Cons: Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways.

Pros: Nothing, they cancelled my flight and rebooked me to another city

Cons: Everything. I had to buy 2 new tickets because they cancelled my flight

Pros: Nothing

Cons: Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed

Cons: Hour late and no wifi!

Pros: Quick, on time flight. That’s always good!

Cons: Lead attendant spoke so fast that he was hard to understand.

Pros: comfort plus really makes a difference

Cons: include at least 1 checked back with comfort plus or some kind of discount.

Cons: Flight delay not posted at airport, I did get a notification from kayak; flight took off even later because of “paperwork”

Cons: Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Pros: Nothing

Cons: Cancelled on the day with no notification. Offered replacement flight on Norwegian 4 days later. Had to rebook myself with an additional airline at a cost of £500 more

Pros: Nothing... terrible experience. I’m 6’.3” tall absolutely no legroom. I verything was for sale during the 9 hours flight. Not even some free water. The cabin crew members were unfriendly.... nasty!

Cons: This airline need to go out of business ASAP.... very poor customer service.