10.0
Aaron is a shining star! After a long travel day, we were greeted with kindness, knowledge, and enthusiasm. He made our rental pick up process smooth and enjoyable. Thank you Aaron!Reviewed 2 Jun 2025
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8.0
Cheaper pricing for Tesla and more optionality for charging.Reviewed 28 Aug 2024
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10.0
they saved our butts when our flight were cancelled and unable to be rebooked for several days. We were able to rent a car at 3 am and 1-way it home.Reviewed 6 Aug 2024
review from![kayak]()
8.0
System went down so check in process didn't work. Car wasn't ready even though i was told it would be. Once I did get a car, it smelled like cigarette smoke so I asked for a new one. Customer service was helpful though so they did resolve the issues once i brought them up.Reviewed 20 Jun 2024
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8.0
Service was fast and friendly.Reviewed 11 Jan 2022
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6.0
Quick service. Disliked the pressure to upgrade or get unnecessary add on services.Reviewed 11 Dec 2021
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4.0
Waited for a disturbingly long time for the shuttle from the airport. Other rental agencies’ shuttles came through 5 or 6 times before the one Hertz shuttle came. Then waited again in line at the agency, watched as two rental agents just wandered around and talked to other agents even though there was a long line of customers. I didn’t get the car I reserved, instead I was told “you can pick whichever one you want from Section 1”. Well, there was slim pickins for sure and everyone else who had just been in line was trying to get the same cars. It was like kids on the playground running to be the first to get the dodgeballs. Even though I could have picked “anything” the brand of car I actually reserved wasn’t there at all, not one, and I upgraded on the reservation website just to get that car. Also, the agent kept trying to get me to upgrade to a camaro, even though it was clear I was driving through the night to get to my destination and then drop off the car. Why would I want to drive a camaro over mountain passes at night in the winter? Come on, Hertz. You can do better.Reviewed 22 Nov 2021
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2.0
I am yet to receive my security deposit back it has been 4 daysReviewed 18 Nov 2021
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4.0
1. The Hertz bus never picked me up. I waited for over 30 minutes with a growing crowd. The bus came but only let five or six people on, leaving me and at least 50 others at the curb. Eventually I took Uber to the Hertz rental near the airport. The other ten people in line had all taken Uber or caught rides on shuttles from other car rental companies. 2. My car key was difficult to remove from the ignition. Every time I parked, I would have to rotate my steering wheel left and right to get my key out.Reviewed 16 Nov 2021
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8.0
Reservation system not responsive to changes we made to length of the rental period after the initial reservation was made and before travel began. Had to wait for a manager to adjust the records when we returned the car. Manager very competent and pleasant, but it took extra time to adjust the record just because the online reservation system not working and the "customer service" telephone system also not workingReviewed 12 Nov 2021
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10.0
This was about the easiest, fastest, most pleasant rental car experience I have had. I will definitely use Hertz again!Reviewed 10 Nov 2021
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