2.0
I set up my reservation online well in advance (and specifically turned down additional coverage) but the reserved car was not ready for me when I arrived, so I had to go to the desk where they apparently signed me up for the additional coverage I had previously opted out of - and I didn't find this out until the end of my rental when they charged my card for $200 more than expected. Be very careful when dealing with desk agents, they will scam you!Reviewed 26 Aug 2024
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10.0
The car was just as described very nice car to drive, but I had problem with learning all the gizmos that it had. I was finally able to figure some of them out. Very comfortable and easy to drive.Reviewed 20 Aug 2024
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10.0
Very lucky to get a car at the last minute. Thanks for a great experience!Reviewed 10 Aug 2024
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2.0
The website said you could rent with a debit card. Then told me I had to use a credit card. Then did not refund any of the money I paid. This is unacceptable. I also can not call in because nobody ever answers the phone. It’s an automated line that says 10 min wait every time you call no matter what day or time.Reviewed 2 Aug 2024
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6.0
Ok, I did not get the vehicle I requested.Reviewed 26 Jul 2024
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8.0
The employees at pick-up were polite, but the vehicle was not ready and we were forced to wait for more than 30 minutes. Unfortunately the waiting area was hot and uncomfortable, increasing the displeasure over this delay. The vehicle was good and in good, but not perfect, condition. Drop off was simple and easy. If you have the time to spend on the likely delays, Dollar may be a good choice. If you want prompt service, you should look elsewhere.Reviewed 11 Jul 2024
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2.0
Would not let me change drop off locationReviewed 17 Jun 2024
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10.0
Everything was fine. There was a bit of a wait to pickup the car & mixup on car itself compared to the rental agreement. But everyone handled it fast, smooth, & positively. Drop off was smooth. No issues at all. The only inquiry or recommendation is to enhance the Dollar rental experience to be more like renting for Hertz, but there might be reasons I am not considering. Anyway, all good. Electronic car rentals themselves need some help, but that's the car & EV charging station issue not the rental company. ThanksReviewed 9 Jun 2024
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6.0
The car ended up being”upgraded “ because they didn’t have the car we were supposed to receive. Everything was more expensive then what we had put on reserve online The cars upholstery was filthy with stains . The agent Sharon , had me place my CC card in the machine for approximately 5 min before doing anything then stated my “ card was declined”. I knew that was impossible, but my husband used his instead. I then spent over 1 hr with CC company on the phone for them to to tell my Cc card was fine and it was machine error I told her how the agent had me place card in machine for an extended period and company agreed that that could have been the problem. Then we noticed my husbands card had been double charged $415 twice and another $200(this we understood) but not the $415 twice. Today the charges are off except the original. Please tell me why you agree to a car that is$130 for not even a full day and you are charged $215? I understand we pre payed gas and easy pass but this seems like alot when you agree to $130 /dayReviewed 21 Mar 2024
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2.0
Reserved a car for $300 and paid $146 up front. Went to dollar and they charged my card $800 and said I would be refunded on return. They refunded $200 and only charged $600 but never compensated or refunded the $146 I initially paid. The person disregarded my previous reservation, upcharged me for a car I didnt want, lied to my face, and rushed me out of the store so I couldnt ask questions. Idk how i ended up wtih kayak because I reserved with priceline and changed at dollar so now I think they scammed me by booking through another agency to up my fees and I have never in. my life had a worse customer service experience. Horrible. Dont do business with this company that scams its customers. Incredible waste of money and staff was unwilling to help.Reviewed 19 Mar 2024
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8.0
Great shuttle drivers. Fairly easy pick up and easy drop off Car smelled like marijuana when I picked it up, that wasn’t good Guys at counters try to upsell insurance even though I had already prepaid. Tried to upsell road side assistance. The person in front of me I think was lied to by their agent.Reviewed 27 Feb 2024
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2.0
Too much nonsense. They accept an online booking for "supplier choice" which was only $4 cheaper than me knowing which vehicle..then I get there and they tell me supplier choice is an EV. So they let me book a one way booking for less than 24 hours to drive hundreds of miles in an EV...wouldn't even be possible..its that kind of scam garbage I can't stand with these companies. So they charge me $36 more for a gas vehicle even though I can show them it was $4 more. Then the arm wrestling and lies about what insurance is required. I am just trying to get home, its exhausting to play the games.Reviewed 23 Jan 2024
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