Guest reviews
Overall rating
7.4
Good
Based on 4,391 reviews
Overall
6.7
Cleanliness
6.9
Comfort
7.0
Pickup/dropoff
6.2
Value for money
6.6
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Budget car rental prices in Philadelphia
| Full-size | £39/day |
| Van | £52/day |
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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car was clean
car was great
great car
return the car
car available
took minutes
great service
great experience
friendly staff
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2.0
Refund still not posted after over a month!
Cons: Doors didn't lock. Alarm when off. Couldn't start car. Customer service extremely slow. Was told we would get a refund immediately yet we haven't. Even have a signed letter by manager!
review from
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10.0
Pros: The car was clean and a smooth ride.
review from
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10.0
Pros: Great car for the money
review from
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9.6
Cons: I enjoyed the whole experience
review from
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2.0
Frustrating
Pros: Nothing
Cons: Confusion, long waits, very unhappy staff, did not get my quoted price, will never use budget again. Given wrong information, waited almost 2 hours after a red eye flight! Given more frustrating & wrong information when we returned the car! Car smelled like pee, was not clean, they made a mistake and said we were in the wrong car! The car that was supposed to be ours was wrecked & they called us to find out what car we had!!! So mad about the whole situation. I really want my money back. They offered 40.00 off a future rental, hilarious!!
review from
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2.0
Pros: Nothing after it was all said and done.
Cons: I was overcharged twice as much and I cannot contact anyone to fix this... been put on hold and hung up on
review from
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4.0
Cons: Had to wait a long time for the shuttle bus
review from
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6.0
Decent drop off
Pros: Counter agent was nice
Cons: Lot greeter could not print receipt.
review from
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8.0
Cons: It was unclear when the bus was coming - someone told us to walk over to Avis and we caught a bus there but several other people were waiting and for some reason they didn't come with us - and they were still waiting when we left - it was confusing.
review from
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7.6
Horrible radio
Pros: Car was clean and roomy.
Cons: No Sirius XM access and the radio was impossible to use.
review from
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4.0
Cons: They didn't have the van I requested available. Even thought the reservation was made months in advance. They offered me large SUV instead. I will not be a returning client.
review from
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2.0
Cons: I took a $40 uber to get to the location only to find it had closed minutes before I arrived. I then had to take a $90 Uber to my destination. I listed my pick up time as 6:00pm which is when the place you sent me closed. Very frustrating!
review from
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8.0
Cons: It was unclear when the bus was coming - someone told us to walk over to Avis and we caught a bus there but several other people were waiting and for some reason they didn't come with us - and they were still waiting when we left - it was confusing.
review from
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7.6
Horrible radio
Pros: Car was clean and roomy.
Cons: No Sirius XM access and the radio was impossible to use.
review from
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2.0
Refund still not posted after over a month!
Cons: Doors didn't lock. Alarm when off. Couldn't start car. Customer service extremely slow. Was told we would get a refund immediately yet we haven't. Even have a signed letter by manager!
review from
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2.0
Frustrating
Pros: Nothing
Cons: Confusion, long waits, very unhappy staff, did not get my quoted price, will never use budget again. Given wrong information, waited almost 2 hours after a red eye flight! Given more frustrating & wrong information when we returned the car! Car smelled like pee, was not clean, they made a mistake and said we were in the wrong car! The car that was supposed to be ours was wrecked & they called us to find out what car we had!!! So mad about the whole situation. I really want my money back. They offered 40.00 off a future rental, hilarious!!
review from
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2.0
Pros: Nothing after it was all said and done.
Cons: I was overcharged twice as much and I cannot contact anyone to fix this... been put on hold and hung up on
review from
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4.0
Cons: Had to wait a long time for the shuttle bus
review from
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6.0
Decent drop off
Pros: Counter agent was nice
Cons: Lot greeter could not print receipt.
review from
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4.0
Cons: They didn't have the van I requested available. Even thought the reservation was made months in advance. They offered me large SUV instead. I will not be a returning client.
review from
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2.0
Cons: I took a $40 uber to get to the location only to find it had closed minutes before I arrived. I then had to take a $90 Uber to my destination. I listed my pick up time as 6:00pm which is when the place you sent me closed. Very frustrating!
review from
Other suppliers in Philadelphia scored
Where can I find Budget hire cars in Philadelphia?
1600 Race Street, Budget car hire
