Guest reviews
Overall rating
6.6
Good
Based on 205 reviews
Overall
6.6
Cleanliness
6.7
Comfort
6.9
Pickup/dropoff
6.2
Value for money
6.6
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Budget car rental prices in Philadelphia
| Van | £62/day |
| Convertible | £57/day |
Pros
"Car was nice and clean"
"Staff was friendly and helpful."
"Nice car, good value, ."
Cons
"the customer service was terrible."
"Pickup took over an hour."
"We don't have credit cards."
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car was great
great car
return the car
car available
took minutes
great service
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2.0
Pros: Nothing after it was all said and done.
Cons: I was overcharged twice as much and I cannot contact anyone to fix this... been put on hold and hung up on
review from
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4.0
Cons: Had to wait a long time for the shuttle bus
review from
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6.0
Decent drop off
Pros: Counter agent was nice
Cons: Lot greeter could not print receipt.
review from
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8.0
Cons: It was unclear when the bus was coming - someone told us to walk over to Avis and we caught a bus there but several other people were waiting and for some reason they didn't come with us - and they were still waiting when we left - it was confusing.
review from
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7.6
Horrible radio
Pros: Car was clean and roomy.
Cons: No Sirius XM access and the radio was impossible to use.
review from
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4.0
Cons: They didn't have the van I requested available. Even thought the reservation was made months in advance. They offered me large SUV instead. I will not be a returning client.
review from
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2.0
Cons: I took a $40 uber to get to the location only to find it had closed minutes before I arrived. I then had to take a $90 Uber to my destination. I listed my pick up time as 6:00pm which is when the place you sent me closed. Very frustrating!
review from
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4.4
Pros: The car was good and the price was affordable
Cons: Check in process took long and was a mess. Too many customers for the staff available. Long wait for the shuttle too.
review from
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4.8
Waited one hour
Pros: The ladies at the counter were patient and friendly
Cons: 7 of 9 counters were closed, I stood one hour in the line and I arrived when it wasn’t too crowdy. I felt very sorry for the two women at the counter who did their very best despite the stress
review from
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5.6
Drop Off very frustrating
Cons: There was not an actual Budget location but it was in a Hyatt - that would have been nice to know ahead of the time. There was no place to park, so I kept circling while trying to contact Budget. Of course, it was impossible to get anyone in the actual Philadelphia location on the phone, and the call center didn't have a clue what to do. After way too long trying to figure out what to do, I just parked illegally. It was extremely frustrating. I don't understand why the information needed was not told to me prior.
review from
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6.4
Pickup
Cons: Very long line at arrival and one agent to serve customers.
review from
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10.0
Excellent deal.
Pros: No hassles on pickup. Great vehicle choices. Very cost effective
Cons: No negatives. Everyone and everything was perfect
review from
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8.0
Cons: It was unclear when the bus was coming - someone told us to walk over to Avis and we caught a bus there but several other people were waiting and for some reason they didn't come with us - and they were still waiting when we left - it was confusing.
review from
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7.6
Horrible radio
Pros: Car was clean and roomy.
Cons: No Sirius XM access and the radio was impossible to use.
review from
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2.0
Pros: Nothing after it was all said and done.
Cons: I was overcharged twice as much and I cannot contact anyone to fix this... been put on hold and hung up on
review from
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4.0
Cons: Had to wait a long time for the shuttle bus
review from
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6.0
Decent drop off
Pros: Counter agent was nice
Cons: Lot greeter could not print receipt.
review from
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4.0
Cons: They didn't have the van I requested available. Even thought the reservation was made months in advance. They offered me large SUV instead. I will not be a returning client.
review from
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2.0
Cons: I took a $40 uber to get to the location only to find it had closed minutes before I arrived. I then had to take a $90 Uber to my destination. I listed my pick up time as 6:00pm which is when the place you sent me closed. Very frustrating!
review from
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4.4
Pros: The car was good and the price was affordable
Cons: Check in process took long and was a mess. Too many customers for the staff available. Long wait for the shuttle too.
review from
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4.8
Waited one hour
Pros: The ladies at the counter were patient and friendly
Cons: 7 of 9 counters were closed, I stood one hour in the line and I arrived when it wasn’t too crowdy. I felt very sorry for the two women at the counter who did their very best despite the stress
review from
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5.6
Drop Off very frustrating
Cons: There was not an actual Budget location but it was in a Hyatt - that would have been nice to know ahead of the time. There was no place to park, so I kept circling while trying to contact Budget. Of course, it was impossible to get anyone in the actual Philadelphia location on the phone, and the call center didn't have a clue what to do. After way too long trying to figure out what to do, I just parked illegally. It was extremely frustrating. I don't understand why the information needed was not told to me prior.
review from
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6.4
Pickup
Cons: Very long line at arrival and one agent to serve customers.
review from
Other suppliers in Philadelphia scored
Where can I find Budget hire cars in Philadelphia?
1600 Race Street, Budget car hire
