Guest reviews
Overall rating
5.1
OK
Based on 109 reviews
Overall
4.7
Cleanliness
5.9
Comfort
5.6
Pickup/dropoff
4.3
Value for money
4.9
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Easirent car rental prices in London
| Economy | £6/day |
| Compact | £6/day |
| Intermediate | £13/day |
| Standard | £10/day |
| Full-size | £28/day |
| SUV | £23/day |
Pros
"Good car, nice people."
Cons
"there is NO customer service!"
"Picking up took over an hour."
"Terrible experience from start to finish."
Recent reviews
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Find reviews that mention:
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customer service
airport shuttle
pick up the car
rental office
good value
extra insurance
car available
car was great
use this company
terrible experience
took them a hour
extra charges
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3.2
Ridiculously far from the airport ... not only distance but time
Cons: The lack of information about what shuttle to get from the airport. The schedule of the shuttle from the airport once I finally found out which bus it was... it was once every HOUR. Once on the bus, seeing that you had to pay 3 GBP EACH to travel. Not taking card on the bus... because we were not informed we had to pay. Then arriving at the rental place faced with a queue of 10 people... took me 4 hours from landing to getting the car and home (7 miles away) Then being told my booking did NOT have CDW and therefore it was an extra 70 GBP. NOT IMPRESSED.
review from
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2.0
Pros: The gentleman who shuttled me from the rental spot to BHX. He was wonderful.
Cons: I was quoted £129 with taxes and everything. It was hard to find the shuttle at Heathrow, then it was a 25 minute shuttle ride from Heathrow with shuttles collecting every half hour. When I got the depot I was told it would be £297. I was with my two young boys and has been traveling for 16 hours at that point. They told me I could get back on the shuttle (coming in a half hour) and take the 25 minute shuttle back and find a different rental. Essentially, I was stranded. This is the worst company I have ever employed the services of, EVER. It was a true bait and switch. Oh, and then they only had manual transmission after I rented an automatic. Not only will I never use Easirent again, I will never book a car through Kayak again. There was absolutely no mention of obligatory additional insurance in the fine print. I was thoroughly ripped off.
review from
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2.0
Pros: Nothing. Do not do business with this company
Cons: Long wait for shuttle and long distance to drive. Additional fees and charges plus insurance requirements applied and incorrectly stated as legal requirements for cow in UK. Then required increased rental cost as they did not have booked car available. Decided to use another company at airport as it became cheaper and much more pleasant/customer oriented. Do not honor bookings as made or requirements on their own website.
review from
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2.0
Easirent - Never Again!!
Pros: Absolutely nothing.
Cons: Forced me to get insurance even though I had it through my credit card. Charged me a one-way fee even though my reservation said there would not be one. Did not provide me with a contract.
review from
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7.2
Heathrow office understaffed
Pros: The price was reasonable and the car met my needs for the week.
Cons: The Heathrow office was clearly understaffed for the number of customers it had to serve. Picking up the car took well over an hour.
review from
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6.0
Patience
Pros: It was a great car
Cons: The short line took tong. I had three in front of me and waited over an hour to get my car.
review from
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6.4
You get what you paid for
Pros: Low price.
Cons: Pickup is not by shuttle: its a Hoppa bus with up 30min wait, and 20min route around many hotels. Credit card hold excessive at 1250 GBP, and very hard sell on the CDW/LDW option. Older vehicle with several unrepaired scratches and 22000+ miles.
review from
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10.0
Easirent is an easy rent
Pros: Quick stress free rent and return
Cons: Hard to find location GPS had wrong address, but got near
review from
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5.2
You demanded a surprise mandatory liability insurance charge
Cons: Bus ride wait at Heathrow 30 mins plus in cold rain Undisclosed mandatory liability charge which I am contesting
review from
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2.0
Horrible Service
Pros: The rates are low but then you are forced to buy extra insurance
Cons: took 2 hr 45 min to get the car. Staff unfriendly. No waiting area. Never renting from here again. Shuttle service of pick up and drop off is bad also.
review from
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6.8
Incorrect pickup and drop-off addresses provided.
Pros: After making the booking via the Kayak app, I received pick and drop-off addresses within the app as well as in email form. Neither of them matched, and neither of them were correct - at all. After much fumbling around in a city I don't know, I called Europcar who provided a more specific address. Please collect the correct relevant data before passing on false information.
Cons: It wasted my time.
review from
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9.2
Hidden costs
Pros: The rental car was super. Nice people at the counter. My only complaint is the hidden costs. I booked in the US, and when I got to the counter in the UK they told me of the extra, mandatory insurance costs and the hold that would be placed on my card, etc. These details should have been made clear (and handled) up front in the booking process. They told me if I had booked directly with them it would have been clear, but using Kayak the process, once I was in the UK, was more convoluted. Please make it easier in the future, and totally transparent.
review from
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10.0
Easirent is an easy rent
Pros: Quick stress free rent and return
Cons: Hard to find location GPS had wrong address, but got near
review from
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9.2
Hidden costs
Pros: The rental car was super. Nice people at the counter. My only complaint is the hidden costs. I booked in the US, and when I got to the counter in the UK they told me of the extra, mandatory insurance costs and the hold that would be placed on my card, etc. These details should have been made clear (and handled) up front in the booking process. They told me if I had booked directly with them it would have been clear, but using Kayak the process, once I was in the UK, was more convoluted. Please make it easier in the future, and totally transparent.
review from
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7.2
Heathrow office understaffed
Pros: The price was reasonable and the car met my needs for the week.
Cons: The Heathrow office was clearly understaffed for the number of customers it had to serve. Picking up the car took well over an hour.
review from
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6.8
Incorrect pickup and drop-off addresses provided.
Pros: After making the booking via the Kayak app, I received pick and drop-off addresses within the app as well as in email form. Neither of them matched, and neither of them were correct - at all. After much fumbling around in a city I don't know, I called Europcar who provided a more specific address. Please collect the correct relevant data before passing on false information.
Cons: It wasted my time.
review from
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3.2
Ridiculously far from the airport ... not only distance but time
Cons: The lack of information about what shuttle to get from the airport. The schedule of the shuttle from the airport once I finally found out which bus it was... it was once every HOUR. Once on the bus, seeing that you had to pay 3 GBP EACH to travel. Not taking card on the bus... because we were not informed we had to pay. Then arriving at the rental place faced with a queue of 10 people... took me 4 hours from landing to getting the car and home (7 miles away) Then being told my booking did NOT have CDW and therefore it was an extra 70 GBP. NOT IMPRESSED.
review from
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2.0
Pros: The gentleman who shuttled me from the rental spot to BHX. He was wonderful.
Cons: I was quoted £129 with taxes and everything. It was hard to find the shuttle at Heathrow, then it was a 25 minute shuttle ride from Heathrow with shuttles collecting every half hour. When I got the depot I was told it would be £297. I was with my two young boys and has been traveling for 16 hours at that point. They told me I could get back on the shuttle (coming in a half hour) and take the 25 minute shuttle back and find a different rental. Essentially, I was stranded. This is the worst company I have ever employed the services of, EVER. It was a true bait and switch. Oh, and then they only had manual transmission after I rented an automatic. Not only will I never use Easirent again, I will never book a car through Kayak again. There was absolutely no mention of obligatory additional insurance in the fine print. I was thoroughly ripped off.
review from
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2.0
Pros: Nothing. Do not do business with this company
Cons: Long wait for shuttle and long distance to drive. Additional fees and charges plus insurance requirements applied and incorrectly stated as legal requirements for cow in UK. Then required increased rental cost as they did not have booked car available. Decided to use another company at airport as it became cheaper and much more pleasant/customer oriented. Do not honor bookings as made or requirements on their own website.
review from
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2.0
Easirent - Never Again!!
Pros: Absolutely nothing.
Cons: Forced me to get insurance even though I had it through my credit card. Charged me a one-way fee even though my reservation said there would not be one. Did not provide me with a contract.
review from
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6.0
Patience
Pros: It was a great car
Cons: The short line took tong. I had three in front of me and waited over an hour to get my car.
review from
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6.4
You get what you paid for
Pros: Low price.
Cons: Pickup is not by shuttle: its a Hoppa bus with up 30min wait, and 20min route around many hotels. Credit card hold excessive at 1250 GBP, and very hard sell on the CDW/LDW option. Older vehicle with several unrepaired scratches and 22000+ miles.
review from
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5.2
You demanded a surprise mandatory liability insurance charge
Cons: Bus ride wait at Heathrow 30 mins plus in cold rain Undisclosed mandatory liability charge which I am contesting
review from
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2.0
Horrible Service
Pros: The rates are low but then you are forced to buy extra insurance
Cons: took 2 hr 45 min to get the car. Staff unfriendly. No waiting area. Never renting from here again. Shuttle service of pick up and drop off is bad also.
review from
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Where can I find Easirent hire cars in London?
London Stansted Airport, Easirent car hire
