Book Easirent hire cars in London

Reviews for Easirent in London

Recent reviews

Traveller rating

Excellent

15

Good

13

Okay

22

Mediocre

44

Poor

0

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car was cleancustomer service

get the carhour to get

extra insurancerental place

shuttle from the airporttold us

credit cardbait and switch

friendly stafflong time

terrible experiencenever use

9.2

Hidden costsPros:The rental car was super. Nice people at the counter. My only complaint is the hidden costs. I booked in the US, and when I got to the counter in the UK they told me of the extra, mandatory insurance costs and the hold that would be placed on my card, etc. These details should have been made clear (and handled) up front in the booking process. They told me if I had booked directly with them it would have been clear, but using Kayak the process, once I was in the UK, was more convoluted. Please make it easier in the future, and totally transparent.Reviewed 10 Dec 2017

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8.0

Pros:Staff is very friendly - do a great job.Cons:This is probably difficult to manage, but it would be great if it could be disclosed that third party insurance is a required add-on for rentals - it more than doubled the cost of the rental and was not expected or disclosed.Reviewed 25 Apr 2019

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4.0

Bait and Switch, lied about flights delay being ok.Pros:Good price!Cons:Absolutely terrible customer experience. We called and informed the company that due to our flights we were delayed. We asked if we needed to do anything else to confirm the rental, including paying in advance. They said no just come when you can. Upon arrival at the airport, we called to confirm how to get to their rental location - they told us that because we were not there within 5 hours of the booking, it was cancelled. The only other option was a large van at an additional three times the original price we booked. The staff were rude, were not truthful with us over the phone about holding on to our rental, and were not helpful. I'm shocked and would not recommend this company.Reviewed 3 Jan 2019

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8.8

Good enoughPros:The car was fantastic and included a GPS which was extremely helpful. The car arrived in a great condition, very clean and no odors. The exterior of the vehicle was examined closely for scratches etc. and I felt comfortable with the assessment.Cons:There were a number of things that I did not like about this service. Despite turning up on time, there was no urgency from any of the staff to help me, or apologize for the wait. They were definitely more focused on just signing boxes, customer service was not much of a concern. Despite knowing I was waiting, they did nothing to get the vehicle to the place as soon as possible, resulting in another 20 minutes waiting after the paper work was complete. The additional insurance costs were not factored into the original cost. When the vehicle was eventually handed over, they did not explain any of the vehicles information, just gave the keys and walked away. There was also no manual in the car to refer to should I have questions.Reviewed 10 Jan 2017

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7.2

Heathrow office understaffedPros:The price was reasonable and the car met my needs for the week.Cons:The Heathrow office was clearly understaffed for the number of customers it had to serve. Picking up the car took well over an hour.Reviewed 28 May 2018

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3.6

Cons:This was the nightmare experience I have heard about but always thought was exaggerated. On the third day of our rental, the clutch went out on our car. They charged me $3000 and left me on the side of the road for 5 hours. No replacement rental.Reviewed 31 Jul 2019

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2.0

WORST RENTAL EXPERIENCE I'VE EVER HADPros:Absolutely nothingCons:From beginning to end, this rental was terrible. When picking up, the clerk required that I purchase their third party insurance for 13£/day. I tried to decline the coverage since my credit card offers car rental insurance. No where on the rental agreement or on their website was this required purchase listed. The clerk told me he would refuse to release the car to me without purchasing this useless insurance. After paying, we were given a car that was extremely dirty. This I could have overlooked if the service hadn't been so bad. Next issue--the back license plate fell off. Since it wasn't bolted on to begin with, we considered it a maintenance issue. Easirent insisted it was stolen and charged us 90£. A heated argument ensued, with a visit to the manager's office, where he told us our credit card insurance would cover the charge (NOT the required 13£/day policy they sold me). We paid it, claimed it. Claim was denied because the credit card company contends that we purchased insurance from the rental company. This company has serious customer service issues. I would definitely recommend choosing someone else. I know I will.Reviewed 7 Apr 2017

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6.0

Pros:PeopleCons:Having to re-book the car at the Esairent office and pay for new insurance policy as the Kayak rental agreement as well as the insurance I paid was not acceptable nor valid as I was not USA resident. What's upsetting is you charging me insurance fee when I'm being ineligible having my mailing address for Credit Card used is Bahrain not the USA.Reviewed 18 Jan 2017

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8.4

great car, great service, hard to get to the actual car rental placePros:The car was brand new and a dream to drive. The rental process was smooth and we had good service.Cons:It was confusing to figure out how to get from Heathrow to the car rental lot/office and once we did figure it out (towing our luggage around to various locations) we had a long wait for the shuttle that went there.Reviewed 19 May 2017

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2.0

Low-end, borderline rip-off agencyCons:Miles from Heathrow airport with no shuttle Stated rate is not that actual rate they charge - they add mandatory insurance Process takes ~1.5 hours to get out of there with a car No one appears to know what they are doingReviewed 26 May 2017

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2.4

Pros:Terrible experience. They wanted to give us a much smaller car than we reserved and we did not fit. They wanted to charge us more than double for a bigger car. They were so rude and did not care. We had 2 small children and a disabled person with us. Money wasted. Day ruined.Cons:EverythingReviewed 17 Jul 2019

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2.0

DissapointedCons:I arrived later due to my delayed flight and took almost 1 hour to get picked up to the rental place , on top the guy told me that somebody took my car already and then that another person cancelled my reservation so he offered he took me outdoor and try to give me another large car that apparently was the only one available with another price of course so took my bags and when to budget!Reviewed 21 Aug 2017

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• How much does it cost to hire a car from Easirent in London?

  On average a car hire from Easirent in London costs £13 per day.

• What is the most popular car hire from Easirent in London?

  Compact (Ford Focus or similar) is the most frequently booked car hire type from Easirent in London.

• How many car hire locations does Easirent have in London?

  Easirent has 13 car hire locations in London. Take a look at our Easirent hire location map to find the best car hires near you.

• Does Easirent have a car hire location at the airport: Heathrow airport (LHR)?

  Yes

• Does Easirent offer shuttle or airport pick-up services from Heathrow airport (LHR)?

  Yes

• Does Easirent have a car hire location at the airport: Gatwick airport (LGW)?

  Yes

• Does Easirent offer shuttle or airport pick-up services from Gatwick airport (LGW)?

  Yes

• Does Easirent have a car hire location at the airport: Stansted airport (STN)?

  Yes

• Does Easirent offer shuttle or airport pick-up services from Stansted airport (STN)?

  Yes