Guest reviews
Overall rating
5.1
Okay
Based on 157 reviews
Cleanliness
5.9
Comfort
5.6
Pickup/dropoff
4.4
Value for money
5.0
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Easirent car rental prices in London
| Economy | £4/day | |
| Compact | £5/day | |
| Intermediate | £10/day | |
| Standard | £7/day | |
| Full-size | £23/day | |
| 4x4 | £26/day | |
| Mini | £4/day | |
| Premium | £22/day | |
| Luxury | £31/day | |
| Van | £16/day | |
| Commercial | £23/day |
Pros
"Good car, nice people."
(in 18 reviews)
Cons
"there is NO customer service!"
(in 8 reviews)
"Picking up took over an hour."
(in 5 reviews)
"Terrible experience from start to finish."
(in 9 reviews)
Recent reviews
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Find reviews that mention:
credit card
customer service
airport shuttle
bait and switch
use this company
rental office
took over an hour
mandatory insurance
car was great
good value
card insurance
car available
bad experience
wait time
great car
friendly staff
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2.0
Cons: Although I had checked in online in advance, all customers had to wait in the line to set up the car hire insurance. It took 45 minutes to get through the line, and the booked automatic car never came after 2 hours. The man checking customers in kept making rude comments about them.
review from
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3.2
Pros: It was a nice day
Cons: LGW to their location is a pain with all your bags You can’t use your own insurance so have to buy their expensive policy Quote said unlimited miles but you only get 100 per day Misleading bait & switch company. Not recommended
review from
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8.0
Pros: Staff is very friendly - do a great job.
Cons: This is probably difficult to manage, but it would be great if it could be disclosed that third party insurance is a required add-on for rentals - it more than doubled the cost of the rental and was not expected or disclosed.
review from
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4.0
Bait and Switch, lied about flights delay being ok.
Pros: Good price!
Cons: Absolutely terrible customer experience. We called and informed the company that due to our flights we were delayed. We asked if we needed to do anything else to confirm the rental, including paying in advance. They said no just come when you can. Upon arrival at the airport, we called to confirm how to get to their rental location - they told us that because we were not there within 5 hours of the booking, it was cancelled. The only other option was a large van at an additional three times the original price we booked. The staff were rude, were not truthful with us over the phone about holding on to our rental, and were not helpful. I'm shocked and would not recommend this company.
review from
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4.4
OVERCHARGED!
Pros: The instructions for pick up on the website were helpful. The Toyota Aygo we rented was clean and adequate.
Cons: The shuttle doesn't run very often (every 30 minutes or so). The pick up process was inefficient and took a LONG time. What really got us though? The EXPENSE. We purchased $40,000 of insurance through Kayak and were still charged $172 for insurance at pick up. A vehicle we thought was $40 to rent for 2 days (quite a bargain) ended up costing over $200. That's ridiculous. I've spent less than that for an entire week in Hawaii. NOT AS ADVERTISED. Do your research and don't use Easirent!
review from
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10.0
Spotless!
Pros: Amazing car, almost brand new. Perfect experience!
review from
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2.0
Cons: Had to walk a mile back to my hotel!!! Counter clerk was rude
review from
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8.8
Pros: Great price and good car.
review from
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2.0
insurance scammers plain and simple
Cons: absolute scam .. sell you a cheap hire package then bully you into paying to reduce the excess ....95 pound charged to your card for fuel that you may get back if you are very lucky . returned my car with a small scratch and was informed well that's your 500 gone .. without even looking at the car .. add to that the 75 pound admin charge and there all round indifference and ignorance to how to treat ppl with dignity made it a horrible experience ... stay well clear from easirent scam artists whose business model is rent cheap because once we've got their card details we can rob them blind .. Steer well clear
review from
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3.2
Ridiculously far from the airport ... not only distance but time
Cons: The lack of information about what shuttle to get from the airport. The schedule of the shuttle from the airport once I finally found out which bus it was... it was once every HOUR. Once on the bus, seeing that you had to pay 3 GBP EACH to travel. Not taking card on the bus... because we were not informed we had to pay. Then arriving at the rental place faced with a queue of 10 people... took me 4 hours from landing to getting the car and home (7 miles away) Then being told my booking did NOT have CDW and therefore it was an extra 70 GBP. NOT IMPRESSED.
review from
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2.0
Pros: The gentleman who shuttled me from the rental spot to BHX. He was wonderful.
Cons: I was quoted £129 with taxes and everything. It was hard to find the shuttle at Heathrow, then it was a 25 minute shuttle ride from Heathrow with shuttles collecting every half hour. When I got the depot I was told it would be £297. I was with my two young boys and has been traveling for 16 hours at that point. They told me I could get back on the shuttle (coming in a half hour) and take the 25 minute shuttle back and find a different rental. Essentially, I was stranded. This is the worst company I have ever employed the services of, EVER. It was a true bait and switch. Oh, and then they only had manual transmission after I rented an automatic. Not only will I never use Easirent again, I will never book a car through Kayak again. There was absolutely no mention of obligatory additional insurance in the fine print. I was thoroughly ripped off.
review from
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2.0
Don’t even bother
Cons: I had to wait for two hours for them to pick me up at the airport because their location is outside the airport for about 15-30 mns drive. Just rent a car the ones at the airport. In two trips their shuttle bus couldn’t get everybody. I had to wait for another hour, then when I get to the location there was not a car for me to go. They had to go get more cars from the airport to the location. I had to cancel my rental and go back to the airport to take the train.
review from
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2.0
Cons: Although I had checked in online in advance, all customers had to wait in the line to set up the car hire insurance. It took 45 minutes to get through the line, and the booked automatic car never came after 2 hours. The man checking customers in kept making rude comments about them.
review from
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3.2
Pros: It was a nice day
Cons: LGW to their location is a pain with all your bags You can’t use your own insurance so have to buy their expensive policy Quote said unlimited miles but you only get 100 per day Misleading bait & switch company. Not recommended
review from
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4.0
Bait and Switch, lied about flights delay being ok.
Pros: Good price!
Cons: Absolutely terrible customer experience. We called and informed the company that due to our flights we were delayed. We asked if we needed to do anything else to confirm the rental, including paying in advance. They said no just come when you can. Upon arrival at the airport, we called to confirm how to get to their rental location - they told us that because we were not there within 5 hours of the booking, it was cancelled. The only other option was a large van at an additional three times the original price we booked. The staff were rude, were not truthful with us over the phone about holding on to our rental, and were not helpful. I'm shocked and would not recommend this company.
review from
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4.4
OVERCHARGED!
Pros: The instructions for pick up on the website were helpful. The Toyota Aygo we rented was clean and adequate.
Cons: The shuttle doesn't run very often (every 30 minutes or so). The pick up process was inefficient and took a LONG time. What really got us though? The EXPENSE. We purchased $40,000 of insurance through Kayak and were still charged $172 for insurance at pick up. A vehicle we thought was $40 to rent for 2 days (quite a bargain) ended up costing over $200. That's ridiculous. I've spent less than that for an entire week in Hawaii. NOT AS ADVERTISED. Do your research and don't use Easirent!
review from
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2.0
Cons: Had to walk a mile back to my hotel!!! Counter clerk was rude
review from
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2.0
insurance scammers plain and simple
Cons: absolute scam .. sell you a cheap hire package then bully you into paying to reduce the excess ....95 pound charged to your card for fuel that you may get back if you are very lucky . returned my car with a small scratch and was informed well that's your 500 gone .. without even looking at the car .. add to that the 75 pound admin charge and there all round indifference and ignorance to how to treat ppl with dignity made it a horrible experience ... stay well clear from easirent scam artists whose business model is rent cheap because once we've got their card details we can rob them blind .. Steer well clear
review from
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3.2
Ridiculously far from the airport ... not only distance but time
Cons: The lack of information about what shuttle to get from the airport. The schedule of the shuttle from the airport once I finally found out which bus it was... it was once every HOUR. Once on the bus, seeing that you had to pay 3 GBP EACH to travel. Not taking card on the bus... because we were not informed we had to pay. Then arriving at the rental place faced with a queue of 10 people... took me 4 hours from landing to getting the car and home (7 miles away) Then being told my booking did NOT have CDW and therefore it was an extra 70 GBP. NOT IMPRESSED.
review from
-
2.0
Pros: The gentleman who shuttled me from the rental spot to BHX. He was wonderful.
Cons: I was quoted £129 with taxes and everything. It was hard to find the shuttle at Heathrow, then it was a 25 minute shuttle ride from Heathrow with shuttles collecting every half hour. When I got the depot I was told it would be £297. I was with my two young boys and has been traveling for 16 hours at that point. They told me I could get back on the shuttle (coming in a half hour) and take the 25 minute shuttle back and find a different rental. Essentially, I was stranded. This is the worst company I have ever employed the services of, EVER. It was a true bait and switch. Oh, and then they only had manual transmission after I rented an automatic. Not only will I never use Easirent again, I will never book a car through Kayak again. There was absolutely no mention of obligatory additional insurance in the fine print. I was thoroughly ripped off.
review from
-
2.0
Don’t even bother
Cons: I had to wait for two hours for them to pick me up at the airport because their location is outside the airport for about 15-30 mns drive. Just rent a car the ones at the airport. In two trips their shuttle bus couldn’t get everybody. I had to wait for another hour, then when I get to the location there was not a car for me to go. They had to go get more cars from the airport to the location. I had to cancel my rental and go back to the airport to take the train.
review from
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Where can I find Easirent hire cars in London?
London Stansted Airport, Easirent car hire
Address
London Stansted AirportPhone
+44 127 921 5341Top tips for hiring a car from Easirent in London
- 25% of our users found a car hire from Easirent in London for £6 or less
- Book your car hire from London in Easirent at least 1 day before your trip in order to get a below-average price
- Mini car hires from Easirent in London are around 67% cheaper than other car types, on average
FAQs about hiring a car from Easirent in London
How much does it cost to hire a car from Easirent in London?
On average a car hire from Easirent in London costs £11 per day.
What is the most popular car hire from Easirent in London?
Compact (Ford Focus or similar) is the most frequently booked car hire type from Easirent in London.
How many car hire locations does Easirent have in London?
Easirent has 8 car hire locations in London. Take a look at our Easirent hire location map to find the best car hires near you.
Does Easirent have a car hire location at the airport: Gatwick Airport (LGW)?
Yes
Does Easirent offer shuttle or airport pick-up services from Gatwick Airport (LGW)?
Yes
Does Easirent have a car hire location at the airport: Heathrow Airport (LHR)?
Yes
Does Easirent offer shuttle or airport pick-up services from Heathrow Airport (LHR)?
Yes
Does Easirent have a car hire location at the airport: Luton Airport (LTN)?
No (according to our data)
Does Easirent offer shuttle or airport pick-up services from Luton Airport (LTN)?
Yes
