Pros: nothing it was not what I requested
Cons: better service cleaner, this car was a dog, we were driving across country and barely made it up hills, no power, we had a hard time passing, paid to much for service I turned in a day early I should receive compensation for that, I asked for rav 4 because it had the room we needed did not get we asked to see a different one when we picked up there were many no this is what you get, you can refund on card use for the last day and I probably will check other services from here on out
Pros: Staff was friendly. Car was clean.
Cons: The added requirement of "proof of outbound ticket" was quite a surprise. This wasn't even a requirement last time I went to Germany. Or.... ANY other time I rented a car at an airport. The hidden fees were more than any other time I've rented a car in my life. Plain and simple. Coverages Cdw/ldw ($26.99 / Day) $80.97 Taxes and Fees El Paso Mtr Vehicle Rent Tax 5pct (5.00%) $11.86 Vlf Rec 2.79/day ($2.79 / Day) $8.37 Tx Motor Veh Rental Tax (10.00%) $23.72 Customer Facility Charge 3.50/day ($3.50 / Day) $10.50 Concession Recovery Fee 10 Pct (10.00%) $20.61 This was a surprise that I had never dealt with before. And I rent cars a lot and all over the world.
Cons: No, good overall service
Pros: The staff was great...BUT I was quoted a final price and when I turned the vehicle in another price was taken. Very disappointed!!! As far as pre-paying for gasoline... It's a rip off. If you do not more the tank before bringing it back... You will not be refunded any funds at turn in. I was asked if I would like to drive around for a couple of hours to empty the tank (REALLY)
Cons: The vehicle was awesome, no complaints but being told one price and when I turned it in another price, that's not good business!!!
Pros: Absolutely nothing . They lost a customer
Cons: Enterprise was rude & didn’t even try to help offer solutions or be kind.
Pros: It was ready to go but not the type of van I expected.
Cons: Being able to use my coupon, and doing the first inspection a little better and not in the dark. When we are unable to see any dents. I trusted them and not really happy about the situation. Will not rent from them again
Pros: Friendly staff, very efficient.
Pros: Very pleasant experience
Pros: The process of picking up and dropping off the vehicle was very easy.
Cons: Due to hail damage from the day before the inventory of vehicles was limited. I didn’t get the vehicle I reserved and was told I’d get an upgrade. The “upgrade” had less interior room that my original reservation and fitting all of our luggage into the other vehicle was a challenge.
Pros: The staff was very friendly and nice.
Cons: They did not have the car we requested.
Pros: Unlimited miles was the plus that convinced me to decide on this rental.
Friendly people - but at the price of hidden fees!
Pros: The free upgrade was great, the people were nice.
Cons: All the hidden fees!!! It added $50.00 to the price I thought I was paying!!!
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Enterprise in El Paso.
Enterprise has 11 car hire locations in El Paso. Take a look at our Enterprise hire location map to find the best car hires near you.