Book Dollar hire cars in El Paso

El Paso, TX, United States
29 Oct — 5 Nov
El Paso, TX, United States
Fri 29/10
Noon
Fri 5/11
Noon
Driver's age:

Pros

" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" was friendly and helpful"(in 389 reviews)

Cons

"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"The conditions were terrible."(in 2963 reviews)

Reviews for Dollar in El Paso

Overall rating7.1 GoodBased on 35 reviews
Cleanliness
7.8
Comfort
7.7
Overall
6.9
Pick-up/Drop-off
6.8
Value for money
7.0

Recent reviews

Traveller rating
9
3
2
4
0
Find reviews that mention:
2.0
Cons:Change deposit policy for credit cards and accept chime trash dollar u guys suck tits from ur grandmaReviewed 2 Feb 2021
review fromkayak
2.0
Pros:Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!Reviewed 2 Jan 2021
review fromkayak
10.0
Pros:super easy and fast - very friendly serviceReviewed 21 Nov 2020
review fromkayak
8.8
Rick Saved the DayPros:This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.Cons:Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.Reviewed 31 Jul 2017
review fromkayak
6.0
Pros:The rental lot In El Paso closes at 9:00 p.m. We were not given notice. Our flight was delayed so we did not arrive in El Paso until 9:22. We had to call a relative to pick us up and take us back the next morning to pick up our rental car. The drop off was fine.Cons:The lot needs to be open until 10 p.m. and notice that it will close at 10 should be in rental quote.Reviewed 29 Jun 2021
review fromkayak
4.4
Pros:Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.Reviewed 3 Jan 2020
review fromkayak
8.0
Cons:Too many add on surcharges.Reviewed 11 Jul 2017
review fromkayak
8.8
Cons:under poweredReviewed 5 Mar 2018
review fromkayak
10.0
Great TroubleshooterPros:When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.Cons:The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)Reviewed 20 May 2017
review fromkayak
10.0
Pros:Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.Cons:There was nothing I didn't like in the El Paso location.Reviewed 15 Mar 2018
review fromkayak
3.6
Cons:They gave me a car with issues. When I went swap it out the desk lady was no where to be found and I waited 5 minutes. Turns out she was hiding under the desk in the phone. Then they didn't have any other car ready and I had to wait 30 minutes. They finally brought a car out and it didn't match the agreement. They had to go back and get the correct one.Reviewed 14 Nov 2015
review fromkayak
10.0
Pros:Pick up and drop off were fast and easyReviewed 10 Jun 2019
review fromkayak

Where can I find Dollar hire cars in El Paso?

6701 Convair Road, Dollar car hires

Address

6701 Convair Road

Hours

Monday08:00 - 21:00
Tuesday08:00 - 21:00
Wednesday08:00 - 21:00
Thursday08:00 - 21:00
Friday08:00 - 21:00
Saturday08:00 - 21:00
Sunday08:00 - 21:00

Phone

+1 915 612 5500

Good to know

Most popular location

6701 Convair Road

Most popular car type

Compact

Top tips for hiring a car from Dollar in El Paso

  • Compact car hires from Dollar in El Paso are around -1% cheaper than other car types, on average

FAQs about hiring a car from Dollar in El Paso

  • Compact (Ford Focus or similar) is the most frequently booked car hire type from Dollar in El Paso.

  • Dollar has 1 car hire location in El Paso. Take a look at our Dollar hire location map to find the best car hires near you.

  • Yes

  • Yes