Reviews for Europcar in Frankfurt am Main
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24 Jan 2018
Would have loved to be given an option about the cars available
Pros: Everything was easy and smooth. Almost new car and super clean. I got an Audi A4 Avant and booked a Mercedes C-class estate. Frankfurt Terminal 1
Cons: I would have loved to be given an option about the cars available without asking. I was tired and didn't think about asking what's available.
17 Jul 2017
5 door estate car rental
Pros: I had missed two connecting flights on my recent trip, and my family and I were stranded in Stuttgart as all the call centers were closed. I called the call center in Europcar and they canceled my existing reservation for free and made a new one from Stuttgart, with the car to be dropped off in Frankfurt. The car was the only silver lining the whole trip. We got an Audi A4 TDI Sport and the 4 hour drive was one of the most pleasant driving experiences I've ever had, even if it lasted till 2 in the morning. Europcar was extremely flexible. They let us drop off our car seat early (ours was lost between flights and arrived 2 days into our trip) and dropping off the keys was the easiest drop off I've ever had. It was the best rental experience I've had in a long time
Cons: The car was so fast and comfortable that I didn't realize I was speeding in a 50 km/hr zone, and may have gotten a hefty speeding ticket.
18 Jun 2017
Flawless rental process once we found the Hertz office.
Pros: We liked that the car came with the Swiss toll prepaid. Our check out and check-in went smoothly. However, the Hertz location in the Frankfurt airport was difficult to find to get the process going. We could have used a tutorial in using the self-start and blinker functions. We were new to this car brand. Loved the reverse/back-up camera.
Cons: Had trouble turning blinkers on and off. Brakes were touchy.
31 Mar 2017
No wasted time
Pros: Very easy and quick check in and check out. Nice and comfortable car. Navigation was included.