Book Dollar hire cars in Frankfurt am Main

Reviews for Dollar in Frankfurt am Main

Recent reviews

Traveller rating

Excellent

3

Good

5

Okay

9

Mediocre

17

Poor

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get the carcredit card

car i reservedfriendly staff

car was cleangreat experience

rented the carnever rent

great pricegreat value

6.8

Reservation means nothingPros:That we finally received a car.Cons:I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.Reviewed 28 Sep 2017

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2.0

Pros:Staff was friendly at the counter but the agency was horrible. Ended up having to go to another vendor to obtain a vehicle.Cons:This is one of two car rental agencies that insists that you pay for the insurance policy even though you have other comprehensive coverage - this effectively doubles the cost of the rental. This was not apparent on the website. The staff person I dealt with indicated that it was present in "very very fine print." Both I and the person ahead of me who also appeared to be a seasoned traveler then had to make alternate arrangements. This cost me an additional two hours at the airport when I had a long drive to make after a long flight.Reviewed 23 Oct 2019

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4.4

OverchargingPros:Not much...Cons:I was given much trouble about proving my credit card covered insurance. I will never rent from Dollar again because I go through the same thing every time. The rental is very expensive and I got an inferior car to what I had reserved. At first he tried to pass off to me this huge, clunky van that was Far bigger than what I have reserved; when I complained and asked for an intermediate size car they gave me a smaller car and charge me the same price. The overall experience was very negative and a waste of time and money. Disappointed.Reviewed 26 Oct 2016

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2.0

Very very disappointedPros:NoneCons:- Charging for local insurance costing almost double the rental price, although I bought insurance already with my booking. - Staff was not knowledgeable, not friendly, and extremely rude. I mentioned I am Hertz gold member and a holder of a platinum AMEX card and that still didn't waive the local insurance, although the agent said in the beginning of the conversation that it would. - After going through all the hassles and finally figuring out what the agent wants. There were no automatic cars available and the agent refused to offer an upgrade and asked to wait a couple of hours till there are automatic cars available. - I called the booking phone number to escalate, got a Hertz agent on the phone and she said she couldn't locate my reservation to resolve the problem. - A wast of money and time. Never again with Dollar and probably not with the parent company Hertz either. Not my first disappointing experience with Hertz Germany though.Reviewed 10 Jul 2017

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8.0

some confusionPros:The car and service was fine.Cons:When I called from the Frankfurt train station to find out where the Dollar counter was located, the person in Ireland told me to go to the Hertz counter at the train station. We waited almost 2 hours for that counter to open, only to be told that Dollar was not at that counter. Instead, we needed to take a cab for $7 to a different Hertz dealer. We asked for a map, and none was available. We didn't have Internet, or any idea of how to get around without a map. Thought that was a basic to be included with any rental.Reviewed 3 Oct 2016

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10.0

Super valuePros:An amazing price on a month long rental. The service was amazing, the car was brand new.. perfect experience.Cons:Nothing at allReviewed 20 Jul 2017

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7.6

Cons:The staff could be more friendly. I had to insist to get a doc confirming the car return without damage.Reviewed 16 Aug 2019

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5.2

Wrong VehiclePros:The pick-up and drop-off was seamless.Cons:We ordered an "Opel Vivaro or similar" 7 passenger 3 bag minivan but received a Ford Smax which is classified as a 7 passenger 1 bag. MUCH SMALLER! As a result, we had to get a second vehicle.Reviewed 31 Jul 2018

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2.0

Too Many Hidden CostsCons:Once we got to the location there were an abundance of extra costs not priced into the rental upfront. This doubled the cost of our rental price. RECOMMENDATION: don't book rental cars through KAYAK!!!Reviewed 19 Aug 2018

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2.0

Pros:No one was in the office on sundayReviewed 28 Jun 2017

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4.4

Cons:They should have been more upfront with making you buy car insurance from them not put it in the small print. I never rent a car from dollar/hertzReviewed 7 Sep 2017

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2.0

Watchout for location Switchroos on KAYAK!Cons:I selected and booked for Frankfurt airport pickup, but the pickup location was set by KAYAK as in the city. I do not understand German location naming convention and did not catch it until i showed for pickup. I lost money i had already paid KAYAK and had to book another pickup at the airport (of course, not thru KAYAK).Reviewed 17 Oct 2016

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• How much does it cost to hire a car from Dollar in Frankfurt am Main?

  On average a car hire from Dollar in Frankfurt am Main costs £18 per day.

• What is the most popular car hire from Dollar in Frankfurt am Main?

  Economy (Opel Corsa or similar) is the most frequently booked car hire type from Dollar in Frankfurt am Main.

• How many car hire locations does Dollar have in Frankfurt am Main?

  Dollar has 4 car hire locations in Frankfurt am Main. Take a look at our Dollar hire location map to find the best car hires near you.

• Does Dollar have a car hire location at the airport: Frankfurt airport (FRA)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Frankfurt airport (FRA)?

  Yes