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the rooms were very clean no
Location, clean Lack of character
All the staff were very helpful and welcoming No food (even sandwiches) available after 10.00pm. At the bar, plenty of alcohol available, but the coffee/hot chocolate machine was switched off at 10.00pm. No choice of teas in the room.
central location, easy parking.
New hotel, ideal location (near the dock etc), nice and comfy rooms There were some teething problems with a new hotel. The fire alarms went off in the middle of the night twice on our 1st night. On 2nd night, no hot water. it was disappointing that the staff in the hotel wasn't able to tell us how long it would take to fix the problem.
i had a very enjoyable stay here great location great service and great value
The bar and restaurant areas were lovely and the service was excellent.
The room was very basic, and for some reason although there was only two of us, they had made another camp bed type thing up, which took up a lot of room, leaving very limited space to move around the room when getting ready for our evening out!
we went to a concert at the echo arena and this hotel could not have been more covienient the pillows weren't very compfortable
we thought the hotel was great and staff really helpful and pleasant and would definatley stay again. and recommend to others,
The Hotel is right at the centre of Liverpool, I felt the hotel description could elaborate more on this. Minutes away from the young and lively night life of Bold street, in the other direction only minutes from Church street with its outside craft/food stalls and a great selection of shops to whet your appetite on the way to Liverpool one. Hotel staff are excellent, very friendly however, they speak extremely fast and it was difficult to understand. They were very patient when I kept saying, I'm sorry I don't understand what you are saying. The bar is modern, fresh and inviting. The carpet outside the lift on the 8th floor where our room was loacted was very dirty.
Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants. None really
Comfortable, secure, great location for shopping Expensive restaurant...Hotel booking made on the Internet back in July and although we weren't staying until late November the money was debited in July.
Its excellent location to most places within Liverpool. No free Wifi on site.
Conveniently located for theatre break. Clean, well equiped, compact modern hotel. Staff were friendly and helpful. Excellent shower. Good selection at breakfast although sausages/bacon looked a bit undercooked. Although the shower was excellent the wc is separate from the ensuite and doesnt have a washhand basin and is less convenient than a traditional en-suite. Expensive bar prices.
Breakfast and service, piped sound into bathroom, tea and coffee in room, large comfortable room, desk and MP3 music player lead Not much -- all was pretty good
Clean, modern, good leisure facilities, friendly staff, top quality breakfast. Lots of 'city' noise during the night, no bath (executive room), bit if a battle to get the internet switched on (we had paid for it in our rate), pretty expensive.
An excellent room, the bed was very comfortable, very clean, there were excellent facilities the sauna & gym were great. We were offered breadfast for £10 each on check in but did not book as we were unsure what time we were meeting friends the next day on the following morning the offer was withdrawn this was the only fault we found with this hotel.
Excellent service but slow check in due to queue and only two staff at the desk - I was in a rush to get to a conference dinner and as delayed because of this. As above
The city center location was spot on. The friendly staff. The room was very clean and welcoming. The bar facilities were excellent. In my view an all round perfect hotel.
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
The location and the use of the executive lounge Paying extra for internet in an executive room
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
Central with good adjacent facilities Room poorly cleaned
Rooms ready when we arrived. Reception and bar staff very helpful.
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
its proximity to the city centre and the shopping areas Layout of living area, length of entrance hallway
loved these apartments. Couldnt be more central and had everything we needed. We booked a 2 bedroom apartment and got a 3 bed apartment really comfie and so clean. Will deffo book again.
how central and every thimg available tv toaster fridge just beautiful apartments i will defo b back and have raved to friends that they should use your apartments. enjoyed my whole stay
Great location, very well designed, lots of space in the living area and rooms were very cosy and they both had tvs in them. Close to all the shops...liverpool one shopping centre just on the door step. Taxi and buses just seconds away, cinema footsteps away. close to everything really. We really enjoyed or stay and would go bk again for def.
Superb Location Clean Everything we needed was provided
The convenience to all sight seeing and city centre shopping We were not impressed that the door lock failed and we had to be locked in from outside. We assured ourselves we could open from the inside but it actually took 10 mins of rough handling to open the door in the morning. The phones had no signal and so we could not contact reception. I'm afraid we would have to reconsider a stay at this hotel especially with children. I'm still waiting for a phone call with an apology which I was told I would get Monday and it is now Wednesday!!!.
Superb Location! Nice modern apartments You have to give a deposit of £150 upon arrival which we had not been made aware of. We gave this in cash. When checking out a staff member had to check our apartment. She came down and told us that the towels were dirty and that we had been smoking in the apartment. We were not smoking in the apartment at any stage!. We were very frustrated and let down by this accusation as we had used the lovely smoking area which was 10 feet away from our apartment each time we wanted a cigarette. There had been cigarette ash left in the corner of the window sill which was not ours and must have been left there by the people previously staying there. It took 20 minutes to get the message across and we felt like we were being made a spectacle of because we were young. It seemed to us to be a way of making cash out of us. Eventually we were giving back £100 and £59 was kept to wash our towels! (Which had been provided for us by the way.) My advice if you are ataying here would be to check all areas for mess or dirt that has not been cleaned properly and inform reception A.S.A.p and bring your own towels. I am really disappointed with how we were treated and I wouldnt recommend staying here if you are a young group of people as they will try to make money out of you.
Modern self contained facilities in a excellent city centre location,with friendly and helpful reception staff. Badly adjusted door closers to apartment/corridor doors,resulting in late evening/early morning disturbance.Effective maintenance could vastly improve the guest experience in this respect,as otherwise noise between apartments was not a problem.Car park location could be better explained in,say,the booking confirmation.Had to park in an alternative car park on first night.
Location is amazing if you are a shopper as it is right in the heart of the shopping district. You can fall out the front door right into the shops. Despite this close proximity to the shopping area of Liverpool One it is surprisingly quiet inside the apartment. Also it wasn't far from the train station about 10min walk so it was perfect. Fyi: the recepetion is on the first floor and they are open 24hrs and they are very helpful. I am telling you this as its not clear on the booking form confirmation or on the web pages and it confused me. Happy shopping!
The apartments are very comfortable and very clean! Also they are in a brilliant location, right on the main shopping street. Upon our arrival we were hit with a £500.00 'deposit' in case anything happened to the rooms.Young girls wouldnt have this type of money. The hotel staff were not very helpful with this! It was not stated on our reservation confirmation that we had to pay a deposit, the hotel said that was Booking.com's fault so I think you should update this!
A slightly unusual but impressively different type of hotel, pleasant interior and surroundings, one of the best hotels I've stayed in !
Friendly & helpful staff, excellent facilities, great location and good value for money
Very nice new hotel, great staff, great buffet and great room!
the location of the hotel was really good close to the dockland area and a five minute walk into town centre. the room was nice and spacious and clean. When we had dealings with staff they were nice, friendly and helpful. Good it had a secure car parking as well the only thing i can fault the hotel on was it was a self contained room but had no cutlery in the room what is only a minor thing
The hotel has thought of everything, the rooms are beautiful with the added bonus of a kitchen - perfect! Directions to the hotel - not being able to find it using a TOM TOM - this must prove very frustrating for staff constantly answering the phone to lost guests!
I thought the room was lovely and the staff were very friendly. I felt very comfortable there. There was a welcoming atmosphere. I think the room was smaller than i expected and a little expensive.
Very clean and comfortable. Nice public areas. The hotel breakfast was disorganized. Not enough plates and cups and tables not being cleared quickly enough. The design of the hotel lacks security in that people can enter the hotel without going past Reception. This was dealt with at night by a member of staff taking the names of the guests at the door, not an ideal solution. The hotel should arrange for discounted parking for guests. We had to pay the full day price of £10 at the Echo Arena Car Park.
The hotel is in a lovely location by the docks and has easy access to all the amenities in the city centre. We had a lovely stay at the staybridge, the room was spacious and clean and the staff were all very friendly.
A very friendly quiet place, with loads of personality, and just the right distance from Town too.
The Suites is easily accessible and convenient to the Albert Dock and city centre. The Staybridge refers to itself as a 'home from home' and we certainly felt very much at home there. The room was very clean and comfortable, and very modern, too. The staff were friendly and helpful.
The beatles theme throughout the hotel is fascinating a must see for any beatles fan. The hotel staff are very helpful and even tried to get us tickets for the comedy club. There was a strange noise almost like a tube train that was very annoying. I did complain and was given a £20 discount. They thought it was the air conditioning.
Tastefully themed and in the heart of the city.
excellent hotel took my partner for his birthday handy for the shops freindly staff would stay again and tell all my freinds on the isle of man where i live nothing
Everything - great staff and excellent atmosphere
The central lokation, the design and the comfort.
Location was very close to Cavern Club. Check in was confusing, person at the counter acted as if it was her first hour on the job. Went to lounge for a drink, was hoping to hear beatles music... after all, we were staying at the Hard Days Night Hotel. They were playing beatles music, but it was so soft we could barely hear it (and not because there were so many people talking, there were only 4 people in the lounge). I asked them to turn it up, which they did ever so slightly. Still only soft background music. We were not looking for loud, just something we could hear without straining. Had yet another bad experience with concierge (Kevin). We had purchased tickets to the Cavern Club Beatles tribute band show through the hotel. Asked Kevin when we should plan to arrive for the 8 PM show to be sure we got seats (explaining that I had read on line that seating was limited and you had to arrive early to get seats even if you had purchased tickets). Kevin dismissed my concern, saying we just had to be there at 8 and handed us the tickets. When we got to the room I read the tickets, they also said that seating was limited and that a ticket didn't guarantee a seat. Decided to ignore Kevin's guidance and it was a good thing we did. We arrived at 7, people were already lined up. By the time the doors opened (7:45) the place was full of people lined up to get in. We got a seat, but had we listened to Kevin we would have been standing for the entire show, which ended just after midnight.
the staff were extremely freindly and hepfull no
Location good TV programming. Including Sky sports Bathrooms very dark. Bad lighting. Breakfast selection ok at best
I liked the rooms the location and help from the concierge. The breakfast was extremely disorganised, overcrowded with no cutlery set out. It was a buffet but you had to ask for everything!
The overall layout of the hotel ,the decor and design quiet unique Price rather expensive considering it did not include breakfast
The public spaces downstairs - bar lounge etc - air of activity and comfort The room while very well furnished and serviced was on the small side for an hotel of this tarriff
The food at Blakes restaurant was amazing and all staff were very helpful throughout the hotel. The decor is luxurious and rooms are spacious.
location was excellent
Staff were very friendly and helpful - booking taxis for us etc, also kept our bags after check out to enable us to visit city attractions
The location is great and the building has a wonderful character to it.
poor breakfast choice
Found the hotel convenient, excellent location for 'eating out'. We saw all the shops around the dock but unfotunately were unable to take advantage of them! Business trip. Feel that the breakfast could be improved upon.
good location free parking would be better
Friendly, helpful staff; excellent location, lovely converted warehouse with clean, pleasant, quiet rooms. Breakfast was the only less than excellent thing about this hotel- adequate, but not great. Limited choice of bread/cereal and lukewarm cooked food- however, this was not bad enough to detract from overall excellent rating.
interior style only, poor sound insulation from adjoining rooms
The noise , late at night. Our room was right over the Beatles Story, they had no air conditioning and we had to leave our windows open to hear the drunks, etc.
The staff were very helpful, room very comfortable and welcoming. The bathroom clean and tidy, and the shower exellent. When we read that the breakfast was going to be a continental one we thought well ok, but when we came down for breakfast we were very pleasantly surprised to find it was more than that.With hot food, not just a bread roll and cheese. Lots of it and very good quality! Overall a very good stay and would return anytime!
Splendid location, great window view of the River Mersey & Birkenhead. Fantastic breakfast & pleasant night's sleep
Location mainly plus the bonus of free parking.
very quiet, clean and friendly staff. good breakfast was not included in the price. The extra was too expensive. Most Hotel offers good choice of breakfast and sometimes one evening meal. Well that is in Ireland. But the hotel was not too far from main centre so we found good places. We have even found, offered a big bowl of porridge for only 1.99 £!
Quietness - very helpful reception staff Non-English speaking service staff - it is a hotel after all!
The ease of access to the city centre and main attractions
relaxing,friendly walks along the harbour
Good location, reasonable rate, comfortable and clean. TV broken
staff helpfull with wheelchair mother and gave her tea coffee when we were out. Thanks nothing got what i paid for
Easy to find. Good location. Value for money. Nice friendly staff. Very accomodating. Ideal place for a city break for those on a budget or for a night out. There were cobwebs in the room.
It was central to everything that we needed. Good value for the money we paid.
Arrived at 4:00am, check-in was aranged and I was expected ! Beakfast after 9:00am was not possible
Very friendly staff and welcome at reception. Lovely bedroom, nice decor, crisp, white cotton bedding, good size TV. Big shower, plenty of white fluffy towels. Very good room service menu. Very nice restaurant for breakfast with a good selection, table service and not buffet. Would highly recommend.
The room facilities were very good; all of the usual things were available such as tea/coffee making facilities, iron, TV but it was nice to have a docking station for my ipod and the quality of everything was high. Nothing.
Beautiful hotel, excellent service I think it was the noise of the air conditioning or some sort of generator going all night which unfortunately kept me awake.
The location was excellent. The hotel was superb, very clean and welcoming. Staff were very polite. It was a wonderful - all of it and i cannot pinpoint the best part. nothing.
Great city centre location The fan in the room was too noisy at night
lovely and modern, perfect location, comfortable with helpful staff Our room was right next to the lift so there was a lot of noise but other than that, we really enjoyed our stay!
All the above comments , very pleasant hotel , night staff very helpfull would def. stay again Woken at 8;15 with road works (Saturday) morning that lasted up to 2 hrs, As this is ongoing work , feel it should have been pointed out to us prior ,maybe a reduced rate (or at least complimentary breakfast as we awake so early)but nothing about the actual hotel to comment on .
Staff were extremely helpful and friendly. Rooms were tastefully decorated with everything you would need ie iron, hairdryer and safe. Very central for the city centre. No Bar. The rooming list had not been passed on from internet booking.
Cleanliness of roooms, styling of decor, helpfullness of staff.
Central hotel, close to shops & night life.Front of house staff very friendly & helpful, nothing was too much trouble for them. Housekeeping did not renew the toiletries in the room. The continental breakfast was on the mean side. Coffee, orange juice,cereal, 1slice of toast, 1 croissant & a slice of brioche on day one, no fruit or yoghurt. On day 2 we did not even receive the fruit juice, apparently, we should not have been given the juice the previous day. We were initially charged the full rack rate even though we had booked through Active Hotels, we were refunded the difference but only after we had pointed it out to them.On complaining about the sparse breakfast, the receptionist immediately refunded us.
The hotel was developed within the Albert Dock, a historic warehouse complex, as a result the rooms were not standard, and used the features of the old warehouse ie barrel ceilings, original brickwork etc.
I like the location. The Albert Docks is lovely Temperature of the room kind of cold
Staff were pleasant and price and location were good, nice large room overlooking the dock, having stayed at 2 other big hotels this one was the best, would definately book again I booked bed and breakfast - but was told it was room only other than that the hotel was fine
The room was not very warm
Central, clean, value for money Light bulb missing in bedside light, heating unit not 100%
Friendly, helpful staff; good position of hotel; good breakfast; large comfortable room None
The attitude of the staff, the quality of the breakfast and the location in the Albert Dock. Thought it ws a little overpriced for a supposedly budget hotel. They were painting and decorating the reception area at the main time of check out which was not very convenient.
The cleanliness was the best I have ever seen.the staff sorted out our problem immediately as below and refunded us without any hassle . only the 2nd night a girl said the wind was not her problem which I did not think was very professional Being put in a room that is known to be next to the air conditioning generator (401)and keeps you awake.moving us to a room with a broken window seal on the night of the hurricane
I absolutely loved this hotel! I slept in for my flight and a member of staff came n woke me up! helped me to pack my stuff! seriously beautiful hotel! Around the corner from d main party square and two minutes away from the main shopping area! go here! the staff are amazing!
Perfect! I haven't a bad word to say about base2stay.
loved everthing bout the hotel 1 of the best city centre hotels ive stayed cool trendy very central good local discounted carparking and very friendly staff will definatly be back! nuthin it was top notch!
This is a very new hotel voted 1 on Trip Advisor. I visit Liverpool often and have stayed in many hotels. The room was very clean, high-tec design was ok - good to be close to s many places of interest. Good bathroom. Awful air-con, cold air blowing directly onto the bed all night was very poor - very little sleep! Staff unable to fix? Alternative room offered seemed to have a similar problem - no upgrade suggested/offered to compensate. Single room was the size of a large cupboard, bathroom almost as big.........? I hope the double rooms are bigger?
Comfortable bed, good facilities and very friendly staff The room would be greatly improved by the addition of an easy chair and a toothbrush holder or glass in the bathroom. Only 2 teabags left which seems pretty mean spirited, I'm sure you can afford more.
Huge bed , high ceilings , overall good sized clean and comfortable Very pleasant and helpful staff It says car parking , which is misleading , there's a multi storey just down the road
It was very close to everything! The bus station, the nightlife, restaurants and the shops were all within 5 minutes walking time or less! :) We couldnt open our window and the room just felt a teeney bit claustrophobic because of it!
Excellent location, staff were friendly, rooms were very modern, clean and provided all necessary amenties. Shower was excellent.
Its new and modern We asked for a wake up call - didnt get it. We also asked previous evening to book taxi for 4.45am as we had an early flight. We ended up having to get the night porter to ring a taxi at 5.00am. for us.
Good location. Excellant value for money. Didn't like using the entry key in the lift. It didn't always stop at the correct floor
central location close to the shops and the albert docks with very helpful staff.very modern bedrooms and bathrooms . very busy breakfast area
Staff very helpful. The parking facility was secure but at the moment a bit awkward to drive in and out of because of ongoing building alterations.
Very nice room. Small but nice Every room also has a sofa bed so will be good for families Neat crisp bathroom Very business like but also suitable for families Nice small basic gym Convenient walk to the waterfront (max 7-10 mins) Car park charges £12 per night. Any extension beyond checkout costs £5 Breakfast is basic yet sufficient . Don't expect a Hilton type buffet No fridge in rooms
lovely hotel no faults with rooms or staff , plesent and helpful,, lifts where bit crazy , could end up on any floor after pressing for the floor you had asked for,front door couldnt get out with a pushchair tight squeeze, only for having my partner with me wouldnt of got out at al as you need someone to carry on pushing the door around,
An very good two day, first stay, we will stay again when in Liverpool. None
Modern. Friendly staff. Bit far away from "civilisation", not the nicest of walks to the hotel.
Comfortable bed and the pub next door! (The Baltic Fleet) Room was on topfloor and close to lift shaft - too noisy. Also, inadequate breakfast facilities...side plates in lieu of dinner plates and not sufficient space to accommodate the number of guests - you end up eating breakfast practically in the reception area.
The hotel offered a good allround service and was excelent for our stay. I coundnt fault the hotel
Very well kept hotel, and staff were generally nice. On check in they wanted to take credit card and take money from it, I usually pay on check out and we wanted to pay cash as we have no credit card. The manager was unwilling to help us at all and wouldnt take deposit or anything and insisted we get credeit card from somewhere or we couldnt stay! I thought was outrageous and prejudice against people who dont have credit cards we had used a prepay to book hotel. In the end we had to get our friends credit details just to secure the room and then pay on check out. I found this very inconvienent and embarrassing to be treated like that!!