Everything! Not sure if there's really anything that could make it any better
Very quick trip from Southampton to Edinburgh Arrival a long way from baggage and up 3flights of stairs no lifts or escalators
Cons: "The flight was cancelled and we were asked to leave the departures lounge. There were no Logan Air ground staff actually working so we relied in the customer services desk at the airport to give us direction on what to do, and we were told that we would be eligible for compensation. I have now been told ( almost 2 months later) that the flight was only delayed and not cancelled so we are not getting a compensation payout to cover the huge additional cost I had to spend to fly another airline to get me to Aberdeen. Awful customer service, unreliable flights"
Pros: "They are great at service and care of their passengers. Their staff always go out of their way to make sure of comfort. Loganair seems one of the few to still give a beverage and a snack with purchase of ticket (wonderful). I am super thankful of well trained staff and their knowledge on luggage and sizing on the smaller planes especially when traveling to and from larger planes. I never had any issues with being able to take my backpack on or being asked to check it as it carried my laptop & wallet...unlike other airlines of similar size running to & from SYY."
Cons: "That I could not find any Tunnocks Cream Wafers in a retail store to purchase after only the caramel wafers."
Pros: "great airport with great efficiency (Glasgow) wonderfully polite and friendly ticket agent"
Cons: "We were delayed by over four hours due to weather but still the flight that was supposed to leave after us got out before because they were more concerned about getting that flight out on time than the 20 people who had been waiting for hours. We ultimately got out about six hours late."
Pros: "The light attended to help me with problems from prior flight"
Cons: "The propeller plane is noisy and uncomfortable. But it made it to Stornoway. Strong crosswinds made it a tough landing. The pilots did a good job."
Pros: "The staff was reasonably pleasant"
Cons: "The flight was four hours late. There were no announcements so passengers waited in a cold, damp terminal area where there was active construction. The peopeller plane was noisy and there was no storage. They had to check my small bag and then left it on the wet tarmac where my clothes were stained. FLybe is notoriously bad. They certainly lived up to their reputation"
Pros: "I can't give 5 stars for food or entertainment, but on a hop like this no one should expect them. Coffee was fine. 5 overall"
I had a good experience but it can be better.
Flew business class, flight on time, crew excellent. Boarding a bit chaotic...unsure why groups 1&2 board together and not one group at a time however an issue on all airlines. Designated lines would help.
Great crew No entertainment as very short flight and not necessary so no problem I slept so don’t know if there was food or not but there normally is
It's my first time on Eurowings and it didn't meet the standards am used to from lufthansa.
Delay with the flight with one day later, and then from Frankfurt 11 h delay, this is unacceptable, what a shame
We booked a flight with Lufthansa. Found out when we got to the airport that it was with Eurowings, I would have never booked a long flight with a low cost carrier. They charged for everything: headsets, blankets, anything you normally get on an international flight.
It was the screen on this flight that was bad. It would randomly turn off and change. It was unresponsive. This was the 12 hour flight that the screen annoyed me
The only really annoying part was the TV screen. It was kinda messed up. Like it would just randomly turn off or switch. It was also not responsive. Which gets annoying on an almost 12 hour flight
I will never use kayak again. Their confirmation numbers are useless to the airlines. They cannot represent the airline. I was blocked from getting a seat assignment when I booked the flight. Their service is useless. I will also never book a flight serviced by another airline. Confirmation numbers are unique to each airline. The only one that matters is the one assigned by the airline servicing the flight. In my experience, Kayak doesn’t exist. It was just a front. I was forced to deal with a company called Chat Deal. Never heard of them. Never want to deal with them again. Awful.
Mentioned previously. By a chain of events Lufthansa started, I and my family we treated as fodder; not customers.
Thankfully not a full flight so although my headphone jack wasn’t working 100% on my window seat, I was able to move to the aisle seat. Food was fine, nothing great but tasty enough. Crew were friendly and made enough rounds. Always have a decent experience with Aer Lingus
There seemed to be much more leg room than a typical flight. I haven’t been that comfortable on a plane in years.
The only issue I had on this long flight was that when the stewardess would come over the speaker, which was several times due to turbulence, it came into our earphones so loud as opposed to just being in a normal volume it made me jump and wake up. Others around me were also commenting on this issue.
We did not have a flight when we arrived at Dublin Airport. It took an hour of time for Aer Lingus to fix it. We booked our groups seats together but did not get to sit together after the mix up. The airline did nothing to apologize for the mistake. Wouldn't fly that airline again.
Pros: "Nothing"
Cons: "You are selling tickets for flights that are not available. You are taking money from people and cheating them. You should check to make sure the flights are still going"
Pros: "The flight attendants worked hard to make the flight a good experience."
Pros: "Nothing"
Cons: "The last 4 flights with Aerlingus have all been at least 2 hours delayed to London. People give out about Ryan Air but I have been flying with them to France 2 a year for the last 4 years and I only had one delayed flight because of air traffic controllers"
Cons: "The information at boarding time was hard to understand, even coffee was a charge, they didn’t have our stroller at the gate when we got off then when we got to baggage claim it was still hard to find."
Pros: "Great movies and TV available."
Cons: "The food and service was pretty mediocre. The plane was old and felt dirty."
Pros: "Ordinary flight, no food (though International it operates like Domestic Travel)."
Cons: "Boarding is extremely weird for Air Lingus. Causes problems when there is no proper order."
2 hour delay with very little information given. Horrible service by BA employees at Heathrow after we missed our connecting flight. Extremely disappointing experience!
The flight from London City Airport is easy and I like the smaller aircraft with only window or aisle seats which have very good legroom and superior seats. Also the beverage service is free.
Every part of the flight from PHL - LHR was perfect in every way!
The food was awful and little, on the plane there was not space to even move in the aisles, the seats were super close to each other, no confortable at all!
This is not a new thing, but I feel compelled to mention the size of the seats and leg room are atrocious. It would be nice if there was more guidance from airline attendants to remind people to put seats upright during meal time. Entertainment was good and my seat area felt and looked clean.
Pros: "Crew great"
Cons: "No social distancing enforced, I was sat next to another person (no spaces between booked seats)"
Cons: "I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg."
Pros: "The crew saw I was travelling with my young son; baby and elderly parents. We were placed at the front of the crew and were kind enough to allow me to board first."
Cons: "Most passengers had to put cabin bags into the hold. These were taken at the gate, it would have been nicer to have had this notified by text or when checking in so the bags could have been left at the check in desk."
Pros: "Premium Economy was very comfortable"
Cons: "Food was delivered in a hurry just after we embarked A bit more relaxed would have been better"
Pros: "The crew was very attentive and willing to assist with everything."
Comfort isn’t a word one uses on economy airlines! Boarding was okay, delayed but okay, the flight was good, quick and time was made up.
The seat leg room seemed much tighter on the way home My cheese toasty wasn’t that hot - didn’t realise till half eaten
Pros: "On time, smooth and professional"
Cons: "Nothing - the best part of this flight is that is so short :)"
Pros: "On time, clean on the plane."
Cons: "Air line was fine but there was a big queue for security for everyone at the airport, was slow going through there, probably took at least half an hour. Only got to gate just before closing as did other passengers on the flight. A member of staff near the gate was impatiently telling people to hurry up but we could n't help being delayed at the security check."
Cons: "Easy Jet is not available to check in on a Kiosk in Venice and you have to go to another floor to find it. Once there the staff were less then helpful and all passengers seemed confused from a total lack of communication. Will not take Easy Jet again if other options are available."
Cons: "Made us run from one end of the airport to the opposite end, because they said they had ‘operational difficulties’, causing them to switch gates between two flights. Total baloney, and completely avoidable."
Pros: "Short comfortable flight, no free drinks or snacks"
Cons: "One piece of our luggage didn't make it. It's been 3 days, still no luggage!"
Pros: "Nothing really."
Cons: "On time boarding, better communication, better amenities. Cheap airline. You get what you pay for."
Pros: "The boardin personnel was unbelievably rude..they didnt let us board our very small luggages despite the plane was half empty. When we insisted they started laughing and threathen us of letting us miss our flight,with the attitude ignorants display when they are given a bit of authority"
Cons: "Change boarding personnel"
Pros: "Bag check in was great! Had a great experience with the Easy Jet staff. Security was u bit unfriendly."