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Location close to center, cleanliness, the metro station is below the hotel and the shopping mall. There was a problem at check in, the hotel desk manager informed us that booking.com did not inform them of some of our bookings(we had 4 rooms), gladly I had my reservation doc with me to solve the prob. On checking out the price they asked for the rooms was almost double of what I had booked, then again my reservation document came in handy. The manager at the check in was quite rude at first and when we sought to complain to the GM, she apologized.
The hotel was very easy to find! Very good access to the City Centre. The Cinema just around the corner was very good because they show English speaking films. I only pick hotels that are good enough for my wife and I, we are very choosy about what hotels we stay in. The resaurant in the hotel was very good to.
very close to the center . own park to let rent car on all safety ....
It was so handy to get to from aeroport and rooms were very comfortable, it is good to be able to get smoking room as many hotels dont do them anymore the bar was far to expensive and so was room service, We also thought it was`right in the center of city from description , all though not very far it was a good bit further then we expected
Great location, near everything; clean and good size, confortable rooms with A/C; the hotel even has the metro connection through the lobby
Rate, location, excellent service by the friendly staff. And I did enjoy the pool!
The prices for telephone and internet.
The rooms were clean. I love the bedding. The matres and the pillows are comfortable and soft.
The staff were knowledgable, helpful and friendly. The facilities were comfortable and the transport links are great.
good location clean confortable
Staff, location and cleanliness are excellent Old style air conditioning system where ALL the guest rooms get only warm conditioned air in the winter and cool air in the summer. The system had already been switched (end of September) to the warm air winter configuration. Our room was too warm for comfortable sleeping for a person who likes a cool room.
great friendly staff
Extremely comfortable, excellent service, superb location
The whole experience. The staff were very friendly and professional. The room spacious.
The staff here is truly outstanding. The front desk staff was excellent. Very helpful and great with answering any questions. Everyone speaks english should you need it. The restaurant staff was also friendly, helpful and very accommodating. The location is really ideal. Just 2 subway stops from the main area downtown and in a very safe, quiet, upscale neighborhood. If you were to walk, it's an easy 40 minutes. The rooms are lovely and tastefully decorated. There is a beautiful garden on the main floor and a great terrace on the fourth floor with sauna, steam bath and small gym. I would stay here again without hesitation. nothing - everything was great!
The room was very clean and bright. The hotel staff kept the room very clean and were very congenial. Lack of any blankets besides the down comforter. The comforter was too hot for the weather and without air-conditioned rooms they wre just too wram to use.
wonderful, very friendly and helpful staff! Very good breakfast, marvellous garden, nice athmosphere, we had a very good time there and we surely will come again! noisy room (couldnt sleep for hours), no air condition, bath room very small, general condition not acceptabel for five stars (bath door did not close properly, door of the safe banging against the furniture door, you have to switch off several lights when leaving the room ...)
Big room, nicely disigned, helpful personnel, reasonable internet access offer, flexible cancellation policy no good coffe for breakfast, no TV channel in Russian
The hotel front desk staff (all of them) were amazing! They were super helpful, courteous and friendly. The wait staff in the dining room (we only ate breakfast there), were also terrific. The hotel should be complimented on hiring and training such great employees. Hotel was beautiful, comfortable and clean. Room was spacious, and many amenities were complimentary .
everyone was very polite ,young and good behaivor No carpet in the room.
Loved everything here as usual when in Munich: friendliness of staff, beautifully appointed rooms and bathrooms, cleanliness, fantastic breakfast and all the little extras. Free wi-fi should be standard in this category; some rooms overlooking street can be noisy;
This is not a typical formula hotel. The room felt like it could be in someone's home. It was easy to forget we were ina hotel.
Hotel de charme with excellent polite staff. Convenient location near Maximilian Strasse in a quiet road with nice places to eat and drink. Spacious tastefully furnished room with balcony overlooking the Renaissance courtyard. Breakfast served at the table. No air conditioning.
It was a pleasure to stay in such a lovely hotel - excellent breakfast service and very helpful staff. I know Muenchen well and this hotel is in a great position. Finding any light switches near the bed was a small problem but it would not deter me from staying there again.
atmosphere & vicinity to Maximillian Strasse
The room exceeded our expectation, very good location, excellent service.
Character of the hotel. Made a change from the usual anonynmous modern box. Breakfast served at the table made apleasant change. No
Very friendly and comfortable, and the perfect base for the Munich Opera Festival.
Excellent location and very friendly and helpful staff (front desk, breakfast etc.). Will definitely stay here again.
We felt very welcome - friendly and helpfull staff, good breakfast and pretty decor. The location, in a residential neighbourhood, is very calm and pleasant. The position is quite far from the railway station. Room and toilet were small - but compensated for by a lovely conservatory.
The staff and breakfast The hotel was very expensive; out of date and needs a renowal
Beds and breakfast invisible step in the entrence whwre I fell badly Tobaccosmoke woke us up in the middle of the night
I didn't like the floor in the room. Stone floor is very cold, and I would have preferred carpet or wood.
The room was clean, quiet and comfortable. Hotel staff was very friendly.Close to Deutsches Museum.
Reception OK, but service at breakfeast could be better The equipment and rate of suite could be better
exceptionally clean, very stylish design to the rooms and interior facilities. Breakfast was very nice.
Cleanness No wireless connection working
the hotel was excellent, the service was very good and it helped to make a very pleasant stay. it is about 20 minutes walk from the centre but if you are in munich for the octoberfest this might help to burn calories.
Calm and silent atomosphere made me be relaxed. Breakfast was rich and made me be activated.
very nice and clean room, very quite and WLAN access free of charge No bar, but restaurants close by
Good location 200 metres from S-bahn station, fast free internet, pleasant staff. Breakfast was very limited.
The location of the hotel is excellent with an underground station literally a two minute walk away which connects to city centre and airport. On arrival I was asked for my credit card, when I asked why I was told that it was just to confirm my details. Later that evening I discovered that my card had been deducted 150 euro without my authorisation. I asked at reception why this occurred and was told in a rather nonchalant manner that this was to cover day to day expenses. Never got this anywhere before. Also the room had wallpaper peeling off and scribbles, the sink was broken and the internet was 18euro a day which I thought was extortionate.
It is clean with a wonderful relaxing atmoshere. The rooms are very spacious and quiet. I liked everything!!
the location . they couldn't find the booking even after i gave them the booking number that had been sent to me via email by your website and they had charged me 50 youro more than the booking price!!!
Parking + Breakfast too expensive
It's Hilton...so everything was O.K. Very well located.
The rooms were very comfortable, large, and luxurious. The bathrooms had everything that we needed and more, plus the modern touches were a very nice thing to see. The room layout is amazing! The staff weren't very friendly, and often times would interrupt my questions with a rude remark.
The stuff was very helpful, the room was great, Breakfast with many choices
Quite old facilities, not what you expect from a Hilton
Easy access to public transit and to local restaurants and markets.
Desk staff was friendly Concierge seemed annoyed when you asked questions. He always acted as if you you were interrupting his chats with friends. Gave you very basic information then moved on
Great hotel with a good quiet service and business minded staff. Working as expected by a Hilton Hotel in Germany.
The location is always the greatest advantage of this hotel. We stay in this hotel several times every year. We had several things to bother. First of all the room needs to be renovated very heavily. There was everything ragged in the bathroom. So our comfort was spoiled from the beginning of our stay. Then on the Saturday morning about 9.30 they started loud works in the stairs, just very close to our room. It was not only impossible to sleep any longer, but also just to stay in the room. After asked they offered a compensation. It was done in a polity proper manner. We appreciated it. But for sure that should be done before asked and we have to be informed of the planned works beforehand.
caring and helpful staff
conveniently located near the Garten and the U-bahn, walking distance to both. room was clean, bathroom was extremely large - however the shower was a stall only, even though there was room for a tub in there. Internet was available in the Lobby on a computer, however we could never get the wireless to connect to the Droid phone. the first person that greeted us when we first arrived was very nice, the rest seemed a bit grumpy. It was busy due to Oktoberfest, but still... We arrived at 9 am, check-in is 2. they held our bags for us so we could site see, but when we arrived back at 2:30, our room was still not ready. We had the only room on that level w/out a street view and in the morning we clearly heard the kitchen/restaurant staff through our window via the courtyard below at 5 am. We were on the first floor - which equates to the 2nd floor in US, there was no elevator to this floor. I don't mind stairs, but there was elevator to other levels. Bathroom seemed a bit "hospital-ish" with it's huge size, but mostly it's sterile feel.
location,, close but far enough away to get a better feel for the city
close to munich city center , about 10 min
We stayed during Oktoberfest, and the hotel was fully booked. The staff was very helpful and curteous. Fairly basic hotel accomodations, but clean. Hotel was in a quiet part of city, just outside the old town with very convenient access to the metro. Near some nice bars and restaurants.
Friendly staff and nice location. Some restaurants nearby. Internet not working, plumbing problems, no hot water over w/e and mon
large rooms so many stairs and the lifts don't lead to rooms, rather lauggage must be carried on stairs
Location is ideal Bathrooms in our room (104) had bad drains
Very friendly staff who made our Munich holidays comfortable.
The kind helpfulness of the staff. The Library The availability of the Herald Tribune The water pressure The front steps
I truly enjoyed the atmosphere of the hotel. It was like coming into a old home and being greeted by a friendly landlord instead of a sterile/professional business hotel one so often chooses. The friendly and serviceminded personal was the key element.
small, quite and very clean hotel wc there were no: lotion, bath cap
excellent staff, convenient to city activities internet service not always available
Friendly staff, decent location, clean, atmosphere Expensive during fair period
The location is great, really nice neighbourhood, great parts of the city (centre) as well as Englischer Garten within walking distance. It would be a good service if using the internet on the public computer would be for free. I'm glad my room was not facing the street, I can imagine that the tramline going past the house can be quite noisy.
Our room was very nicely furnitured, very nice and new bathroom with a warmed floor, which is very convenient. Very quiet hotel not far from the very center. Parking is free. Breakfast seemed a bit poor. No omlett (only boiled eggs), no sausages, no frsh juice. Internet in the lobby is not free.
Central in Munich, close to subway, cosy atmosphere
Great central location No parking
This is a charming hotel with helpful and polite staff. Although the location is somewhat removed from Marienplatz, there is a metro station across the street and around the corner a lovely square with several wonderful restaurants & cafes. An additional plus: we were able to park our car in front of the hotel. Except for a misunderstanding about my room reservation which was rectified in the end, our experience was fabulous!
Friendliness of staff No DSF on television
Breakfast was good, although the space in the breakfast room is kind of small. Perfect location - 1 min to U4 and U5 metro station. No lift, reception closes around 21.00 which is very early, if you have questions-there is nobody, the inner space outside of the hotel is a bit too dark.
The best 2-star hotel, that I've been to. Brand new furnishing. Location is good. There is a U-bahn station just across the street. 2 stops away you have Marienplatz. Well, in fact the 15 min. walk between the hotel and the center of Munich is a very pleasant and beautiful one. The neighborhood of the hotel is also cozy if you look around a little. All in all a highly recomendable hotel.
Good location of the hotel (just in front of the exit from the underground), good value for money, polite and helpful staff. A lift is missing and the code lock system seems hard to operate (and also too prone to malfunctions), which makes the hotel problematic for people with disabilities regarding mobility or sight.
Staff were friendly and helpful. Location is good and quiet, located away from the noise of the main road. Room was big and had a huge LCD TV. Latest decor for bathroom and shower area. Great value for money! It was located near a church, so you have 1 ring every 15 mins, and the hourly chimes, from 7am to 10pm - natural alarm clock, but can get rather irritating after awhile.