Room size good Nice breakfast Nice facilities Beaitiful buildin Some of staffs were not kind but some was
The delicious daily breakfast and daily happy hour were unexpected treats. The breakfast staff and bartender were wonderful and helpfull. We were on the third level and had no issues with noise. The pool was adequate. Loved the seperate bedroom/living room. The place could use new carpeting and updated bedroom furniture. We had a problem keeping the dresser drawers closed. Also had to ask for pool towels.
Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud
We arrived to a beautiful lobby and were quickly checked in to our room. The hotel had a complimentary happy hour at the time of arrival. Our two room suite was spacious, clean, and nicely decorated, and felt like a great deal for the price. Our room was quiet, and the complimentary breakfast in the morning had a great selection. We were only a few miles from shopping centers, and just feet from a Starbucks. Would definitely return.
Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay. Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.
Location, amazing free breakfast Room service didn't show up one of the days, very little complimentary soap and shampoo, floor was filthy, front desk was rude.
Location, but this facility is showing some wear and need an upgrade. The Embassy Suites in La Quinta is much nicer
staff at front desk (which had been moved to a room on the first floor due to construction) were accommodating throughout. i had to request another room on the top floor because of the sound of guests above kept me awake. breakfast offered a pleasant variety, but was only open from 6-9a. hours of breakfast, not well sound-insulated, fitness center closed (though front desk provided a guest pass to a gym about 1 mile away)
One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.
Great pool scene, probably the best in California.
Good location for what we were there for. The room needed updating. It was clean but it was loud. We were in the main building and it was too noisy. Also, beds were very uncomfortable.
the help were wonderful we are seniors & had to walk miles to our room i think it was 1523
The staff was very helpful, friendly, always there to help. Had to go too far to self park. Weekend hard to find a spot to park . Several parking rows in the parking garage no access to another isle. Had to turn in same isle to go to next isle.
The hotel has amazing grounds and public areas. The atrium lobby and gondola service are special, and the overall grounds are the best in the Palm Springs area. The rooms are not clean. There's no other way to say it. I found much evidence of previous guests in the room, from trash on the floor around the beds to dirty showers. The staff is also pretty unpleasant and not helpful.
Cooks cooking hot breakfast, larger than normal eating area No Microwave in room. Clock did not work, but no big deal
Clean, and comfy beds. Breakfast provided
Clean Friendly Staff Noisy location Small rooms Need updates
Friendly staff and quiet room. Dirty carpets and a dead cockroach on the bathroom floor.
Delicious hot breakfast to order! No extra fees or local taxes. Beautiful location. Nearby restaurants...Ruth Chris across from hotel. Clean and comfy bed. Enjoyed our stay here. Will come back. Pool closed at 10
Free, made to order breakfast. Friendly staff. Cable tv was not working very well for nights when watching before bed.
Full breakfast Given a room that was "not to be rented out" because of known issues. EG: no heat, TV remote not working. ETC 2nd room had a 1 hr. power failure, next morning again no heat in freezing weather. Sent up first "technician" did not have a clue & eventually sent 2nd "technician who repaired the problem but caused another. The heat never turned off as he broke the thermostat. Front desk personnel less than helpful during our stay!
There were restaurants and drug stores within easy walking distance. The pool and jucuzzi were dirty from the winds and lots of use.
The reception staff were very friendly and helpful whenever asked a question. The complimentary breakfast was very good. Nice quiet hotel. Would definitely stay again.
noise from planes on flight path to and from airport
The room,bed. Elevator needs work. Workout room broken equipment.
The staff was very nice and helpful. I forgot my toothbrush and the front desk gave me one with toothpaste, all free of cost. Was very quiet. Lots of parking. The pool was clean and nice. I thought the free breakfast was good. Comfortable beds. The location could have been better, but it still was close enough to the tennis matches.
Big room. Breakfast - horrible. Old bananas, oranges, waffle batter. Found old tissues & sock from previous guest in room. Son was sick at night. Front desk had no info on closest 24 hr. Urgent Care. After doctor visit, I handed front desk a card for UC.
This guest did not leave comments about this hotel.
It was right off the freeway and super convienient. It was clean and very nice and comfortable. They charge you $1.50 for the safe when you check in. Make sure to read what you're signing because they didn't tell me about it. If you don't use the safe you have to tell them the next morning to have it removed.
This guest did not leave comments about this hotel.
staff was helpful nice size room Noisy AC and traffic
Clean, comfortable, staff very friendly, great location! Love that the pool is good sized with plenty of umbrellas, and tables. Breakfast is good and substantial. Love the happy hour in the evening. Gym was clean and easy to use. Loved the library,very cozy! Breakfast was good,but chaffing dishes do not keep food hot. Would be very helpful to have a microwave available to heat up items .
we usually like staying at embassy suites (ES), the complimentary breakfast and social hour are wonderful and cost effective. Most of the embassy suites stays we have experienced handled this well. This one did not. The overall feel of the hotel, especially mid-construction, was shabby and dirty. The staff were unavailable at most times, and the breakfast and social hour were more akin to homeless shelter giveaways rather than the quality fare that we have had at other ES. Breakfast was a microwave hot mess. There was a rush of people early and the staff (there was only 1 staff member manning both the cocktail hour and breakfast) couldn't keep up. The construction was noisy and inconvenient, and we should have been notified of construction Before checking in. This was a horrible stay and we will not booking embassy suite stays again. It may be clean and new after the construction, but this experience will move us away from booking them again.
Everything you. Kyle ask for.
Pool and evening special were very nice
The room is clean and quite & the breakfast is very good with lot of choice to choose from The elevator is a bit slow.
The cleanliness and comfortable beds. The price for one night was a bit much. And Hampton Inn does not offer a military discount or a discount for Disableld veterans. For this reason I will never again use Hampton Inn during my annual trip to Palm Springs.
The hotel was clean, front desk could've been a tad friendlier. She wasn't bad, just wasn't very cheerful. I felt like we were bothering her. All in all it was a pleasant stay. I would definitely stay there again. Nothing!
Location was terrific and the meals we had in the restaurant were very good. This hotel was listed as a luxury hotel, but does not deserve that designation.There were no amenities or services that set it apart. The facilities are older and need some serious attention and repair. We had to ask for housekeeping service. There was no concierge and the staff was not knowledgeable about restaurants or activities in the area. The resort fee assessment was therefore inappropriate.
Staff were very attentive and caring Slow elevators in building 12 which we stayed in!
Clean, great service, and beautiful grounds No wine glasses in the room
Dario was great at check in and the late check-out was extra nice! Two pools for adults and one for families was great too!
We loved the tapas on Thursday night, the pool and the location. Everything was wonderful - and the wonderful lady that serviced our room was beyond compare!!
The location was very convenient to the Indian Wells Tennis Gardens and the hotel had a regular shuttle to the tennis tournaments every day. The gardens at the hotel were very nicely maintained, but the food at the restaurants was mediocre. The Spa facilities were adequate but I had a wonderful Thai massage with Monica. I did not remember to bring my computer printout from Booking.com so the hotel did not honor the room rate which we had reserved with you. They then charged the regular rate which was considerably higher given it was a premium weekend because of the tennis tournaments. They were offering a free night for every two booked and they said that we could have a free night. But when it came time to check out, they charged us for the third night. It was only after a long "discussion" with the manager, that they gave us the third night free. It was not a pleasant experience to have to argue about this at the front desk in front of others. I also am angry with Booking .com as I believe that you should have told them the room rates you had given
Beautiful grounds. Well kept gardens. Nice pool. Great concierge (Wanda). Hallways were dirty - unswept for 1 week. Dining room food has deteriorated over the last year. One small bar of soap for 2 sinks when we arrived.
The spa was nice - it was my bachelorette party, Grounds were dirty. Dead bugs in our room and all on balcony. Nobody answered phones when calling from the room - all the lines were mixed up. No sheets for pull out bed.
Not that clean. Needs renovation.
Massage Don't ask each client questions like, what kind of room would you like spacious, or a room with a view before we get there. Because it's a lie. I asked for a spacious luxury room, with a view and I got an old beat up room with old furniture, dirty bedspread, foid left in the refrigeayor from last guests, smelled and a room view of a Tree!. I called the front desk, and your supervisor young lady said, sorry We are all booked up. I will make sure family and friends go next door yo Indian Wells or yo La Quinta la ty o stay for the tournament. I said I was so dissapointed and all she said was oh, so sorry.
Nice, clean More restaurant choices would be nice. The food was overpriced.
We really enjoyed the spa and the pool. The rooms were very spacious and the beds were comfortable. The hotel staff is very helpful and go out of their way to make your stay enjoyable.
Very large room. With everything we needed in the back of my he property, Broken lounge chair at the pool
Nice large room felt like home away from home. Too crowded at breakfast.
The breakfast was really good, the two bedroom suite was perfect for fsmily.
It was nice, clean, in a good location, & the staff was friendly.
It was quiet, which was nice. We didn't need the room for more than just a place to sack out, after attending a wedding nearby. The bed was comfortable. Upon check-in, the lady at the front desk offered us a choice between rooms on either the first or third floor. I went with the 3rd floor. Honestly, the room was a shoebox. My dorm room in college may have actually been bigger. The TV had spotty reception/signal, as well. And there were probably 5 channels. For what we needed, though, we made do.
We simply needed a place to stay on our way to Phoenix. And this was perfect.
Even though it was old it was very clean. Large tv with good bathroom, ac. Outdated furnishings, older smell, tv to the side.
Leaving. Hot tub was actually hot. Keycard didn't work in outer door to get to my room. WiFi was slowest I've encountered since 1999. Bathroom door was locked in my room. No overhead light in the living quarters - only the bedside lamp and the lamp by the TV - neither had a wall switch. "Refrigerator" froze my food / beverages. Bathroom coat hanger was broken. Get it together Marriott!
Rooms were clean. Hotel was clean. Staff was nice, Starbucks was great as well as good. My only compliant was my room was so noisy that at 8:30 on a Saturday it sounded like they were sawing through our wall. Also the room was musty.
We like many things at this resort and this is the reason we go back a few times a year. Yet the service of many employees is not as good as can be, unfortunately. Requested to change room from 2 queen to a king bed and was refused, requested an upgrade and was refused, reason was the resort was sold out and no changes in room type could be made. Resort was busy but not sold out and i am sure our request could have been accommodated but we received only straight refusal. No cell phone service anywhere in the resort!
This place has potential but needs massive work. Dirty, a moth hanging out in between the drapes, flies galore, dirty rooms, non functional outlets & lamps. We had a total of 4 rooms. Yucky & icky. Turn down service means close the shades and empty out waste baskets. What happened to prep the bed, leave two little chocolates, slippers and then closing the drapes. Westin has let me down on this trip. untrained staff in customer service & cleanliness of facilities.
I received a room right by the parking lot, which was noisy and took away from the relaxing atmosphere. I won't be staying at this hotel again for this reason
The resort is great Rooms could be upgraded. I didn't feel the room to be as clean or comfortable as other resorts we have stayed at.
Restaurant and staff was excellent, Javier our Server at Pinzimini made our dinner that much more enjoyable and was very accommodating of my wife's food allergies Room was downgraded and not what we paid for. Also we were sent to a nearby golf course instead because we were told they didn't have a 9 hole option which we found out later that they did :(
Book a couple massage which was great, spa location noisy, jackhammering outside my room for two straight days, went there to escape LA noise pollution but it was worse I will give it another try, maybe
Probably the best bang for my buck ever at a hotel. Spacious room with a great golf course view. There was an adult only pool just around the corner from our room and a larger more family friendly pool towards the main plaza which means the hotel can accommodate any life stage. The main take away though is the customer service, every employee we passed in the hall said hello and asked how our day was. This on the outside seems like a small and simple thing but it made the experience so much more enjoyable.
The grounds and facilities are top notch and the staff is impeccable. We were taken care of and treated well at every venue and by every employee there. The views of the mountains and Pete Dye golf course are breathtaking and about as scenic as it comes. A couple shout outs for Ron and Pedro (Bellmen), Stephanie (restaurant wait staff), Karen (front desk), Crystal (sighting rooms for our wedding), and Cindy (Wedding Sales Manager) as they were particularly helpful.
Great welcome, complimentary upgrade, spacious, comfortable and quiet suite.
Room smelled really bad, carpets are old looking and drapes are old and were dirty looking
Rooms are large. Beautiful public buildings and golf courses. Beds are very comfortable. Excellent Fitness Center. Checkin was difficult for one friend who came in late and the Front Desk made be wake up at Midnight and come to Front Desk and turn in a voucher which was not required for the other 3 rooms I had reserved for our group. That should not have happened. Everyone else had no problem checking in with ID and Credit Card but the late night clerk on Friday Night June 10th was really being silly in his demands for our late arrival. He needs to use some common sense next time and see that I had 6 rooms total in my name and added her (my friend) to one reservation.....ridiculous.
We thoroughly enjoyed our stay at the Westin Mission Hills Resort. Staff was friendly and attentive from check-in to check-out. Accomodating and helpful for whatever I inquired. Had a lovely golf course view which was spacious and comfy, and most importantly quiet! Plently of fun for my 8 yr old, but quiet enough at bedtime where we felt like we were the only ones there. Utilized the pools and restaurants the entire time, receiving friendly service from all. Breakfast buffet was delicious and great service each day.
Rooms are great, comfortable, and clean. Setting is fantastic against the hills Smoking! Had balcony open at night, people below were smoking on their baloney at 5 am. Woken up from deep sleep by smoky room, and was in queen bed furthest from opening. Later informed front desk so not to get hit with cleaning fee, was told it's ok, No fee unless actually caught in the act. Clerk was unconcerned about the incident. Is smoking allowed on balconies? Oh no, smoking isn't allowed anywhere. Well, it ruined the night. She didn't get it...
Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
The people are so friendly and accommodating! From Jonathan who checked us in to Danny at Valet and Michael the butler. They made my friend's Birthday so very memorable and had champagne for us the first night and left cupcakes when we got back the second night. The rooms could have been cleaned better. There was a roach in the room the whole weekend,even after they came to clean that first morning. Otherwise the service was exceptional, I will tell everyone about it.
This place is great during an off season or during the middle of the week but it gets packed like any other place on the weekend or holidays.
The several pools
Access . Valet. Front desk check in !!! Tooo slow. Lacks clarity. !!! Room. Smaller than I expected for 800 a night. No mini bar no real sence of luxury. Blinds fell off needed menatainance !!!!!! This was not the expected result for me. I stay in expensive rooms all the time. This one was not that great I couldn't sleep. Penthouse room 5221 .. I was there match 5th.
The employees were some of the nicest I've experienced anywhere. From the valet, front desk, and wait staff at the pools and restaurants. We got upgraded without asking. I'll definitely be back. I get that hotels have resort fees now, but at least tell me what it's for. The only thing I could figure out was that it included a couple bottles of Dasani. And $27 for overnight valet parking? Yikes. It's Indian Wells, not NYC.
I like the different options for dining and activities. The room service was guaranteed in 30 mins which was great. The staff were all friendly and everything was open til the late hour. Our room was not ready and we had to wait around. The pool area needs more cleaning especially after a big rush.
Great amenities and hotel restaurants. Parking listed for free, ended up $30. Okay though considering the value.
room size waterslide happened to be closed during our trip (the hotel did bring in a temporary bounce house with water though)
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
My wife and I are 24 and 27 and we've stayed here multiple times. We love the fact that there is a seperate adult only pool and overall the hotel is very quiet. The rooms are spacious with large bathrooms and the decor is newer and clean. The two things we did not like are the parking and prices of food at the pool. You HAVE to pay for parking whether self of valet... And the food at the pool was pretty outrageous... Very convenient and delicious, but outrageous.
What you would expect from Hyatt.
The Restaurant and Adult Pool, the outdoor lounge and music at night. The housekeeping staff is completely incompetent. The beds were made with sheets to small for the bed, they rolled up during the night, very uncomfortable. Multiple complaints were met with acknowledgement, but nothing was done about it. VERY DISAPPOINTING!!!!!
The Mexican restaurant Adobe was really good and they are super dog friendly which was nice! We switched rooms because our first room smelled like cigars and weed, our second room wasn't much better either. The bathrooms are highly outdated and they don't offer robes or slippers in the rooms which I found odd.
Staff was gracious and helpful. There was sincerity in their attentiveness The bungalows are old so you can hear the televisions and water going through pipes in neighboring rooms. Pretty minor though and would still recommend a stay here.
Loved the cozy rooms!!
Great location, facility and experience. We made reservations for two rooms. One through the La Quinta website and the other through Kayak. They had no record of the Kayak reservation. They still got us in after some delay. First time that has ever happened. Wifi not good at all.
Resort fee a bit high Resort too expensive for what is offered.
Good breakfast. Convenient location. Loved the photos through out the halls an lobby. Rooms were clean. Beds were a bit hard. Linens and sheets a bit thread bare
Nothing! The room was dirty, there were bugs in the bed, stains on the sheets, wallpaper was peeling, pool was dirty and disgusting, hotel was hot, the breakfast was disgusting. Cold egg-o waffles and no selection. This place is a joke. The staff couldn't be more clueless either.
The location is right in the middle of town and the surrounding properties are well kept. The rooms are very run down. The room a strong smell of urine and the AC (wall unit) was loud. The carpeting had several stains that looked like they had been there for a long time. I requested a King room on the upper floor...I did not get either. For the price there are better options!!
Clean room, very friendly staff, and easy check in/out process. The continental breakfast could have been better. The worst thing though is security. Someone broke into my car at the Hotel!!!! When checking with the manager, he noted the area that I parked my car at had no cameras in that section. I thought my car was safe as I parked near the entrance to the Hotel. I can't believe this place wasn't safe....now I am finishing up the process for car repairs and providing information to law enforcement...
The front desk staff was friendly. The resort fee was more then stated. According to the email I received the fee was for entertainment, deluxe continental breakfast, valet parking, ect. Unfortunately the entertainment was geared towards a much older crowd, the delux breakfast was a health department nightmare, and there was nothing deluxe about it, kinda see where this is gong? Outside of the desk staff the others we encountered were rude. (Maid, waitress) Now for the room...the bathroom sink was cracked, one of the pillowcases was obviously dirty, the carpet was dirty, the people above us must have had elephants with them as it sounded as if they were about to fall through. This is not a place I will stay at again.
Classy decor, very nice sized hotel rooms. Older crowd friendly. Beautiful pool. Just o.k. dining area and food , free continental breakfast. Floor show in the lobby in the evening was great. Staff was very helpful and nice. Carpeting in public areas needed to be redone. Christmas decorations should be replaced. Noise level in first room was unacceptable, but hotel staff changed rooms for us. Anytime you book on a Kayak, Hotwire or other discount site, you are given the worst room in the hotels. You have to be proactive to get a better room.
Clean room Room on first floor right next to lobby and the music was so loud I could hear it over my TV which I attempted to turn all the way up until 9:30. The walls were thin and I could hear a neighbor coughing all night and every person leaving the lobby talking as the walked to their room. Would not recommend for a bussiness stay but maybe for a vacation where you didn't have to be up at a certain time.
Pretty much everything! Friendly staff, beautifully clean room, and that bed was the most comfortable hotel bed I have ever slept in! Only thing is that the menu for room service wasn't correct and should be updated. Also I didn't have a remote in my room for the Tv and
Everything that they offer free breakfast Nothing negative to say
As soon as we walked in we felt welcome and taken care of. We were given an early check in and late check out no problem. The hotel is the right size to give it a homey feel and the layout also gives it a lot of charm. The room had a little balcony and patio door which I love (I hate hotels where the windows don't open). My only complaint was that the coffee maker in the room didn't work but it was easy to just go downstairs and get coffee from the full spread complimentary breakfast. I will stay here again!
Late night check in extremely easy, Eli was very pleasant and helpful! Rooms very clean, big. They offered us a quiet room which was great because we were there for desert international triathlon No charge for late check out
The customer service was top notch!
My favorite resort and retreat.
Very clean Bathroom doors-- check in time till 4:00
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
Fun pool! Great family hotel.
Hotel was in a perfect location, near restaurants, shopping and downtown Palm Desert. Staff was friendly, and the lobby and bathrooms were really clean. Mattress was firm but pillows were nice. Other room amenities were excellent - TV, bathroom, fridge, microwave, coffee maker, etc. The elevator was dirty and smelled bad, and the air conditioning unit smelled a little like urine (probably from water issues). Sheets were a little on the rough side. Overall, very minor issues given the price.
Room was clean and centrally located. The staff went out of their way to help us out.
Close to restaurants and movies Didnt get the warm chocolate chip cookie
the warm cookie at check in needs some updating
I really enjoyed everything about this hotel. It was quiet, comfortable, afforadable and clean. The staff was very nice at check-in. I had zero complaints about this hotel.
Easy to get around. Nice pool area. Good rooms
Nice pool area and pool friendly staff comfy bed - kind of old looking curtains and furniture but really who cares for a decent price! I would stay there again Noisy air conditioner but aren't they all?
Front office personnel - outstanding. Friendly and cheereful and helpful Soda machine too distant from our room - #129
One of the better values in Palm Desert - Palm Springs area. Very good location, easy walking to city center area and restaurants.
This guest did not leave comments about this hotel.
Location Better breakfast options
Breakfast was great. The many items offered were still available toward the end of the breakfast hours. Rooms were clean and quiet. After arriving very late, we needed to change our room to 2 queen beds. The front desk clerk was happy to make the change.
Nothing Location made traffic very noisy
Hotel was located close to shopping..movie theater..restaurants Breakfast was disappointing
It's location! Dirty carpet and difficulty using faucet in bathtub/shower!
The stall was great-loved everything except the pool The pool was extremely small-was very disappointed-there was 8 people in the pool and it was crowded-that needs to be address in the website-I came for r&r -swim relax sleep and read-was there for 3 days and only went in the pool once because of this
Great location, friendly staff, nice facility. I always enjoy my staff at this Holiday Inn Express.
Staff were very helpful . My 81 year old mom and I were travelling through. She has a hard time walking and they made sure our room was on the main floor close to the breakfast area and lobby. All good except I could have used a USB port for charging my phone.
The room was nice; bed comfortable; quiet. Lobby area is just somewhat inviting. The staff was cordial, but not really friendly.
Close to shopping, quiet hotel
The hotel only had two floors accessible from INSIDE the hotel a welcome change from hotels where access to your room is from a walkway! The rooms were clean, big and extremely comfortable, especially the 2 queen sized beds! I was a little disappointed that the hotel only seemed to have one ice machine located on the first floor. But that is a minor glitch because for the price this place was fabulous!!!
The hotel and surrounding golf course was beautiful! My boyfriend loves golf and he played as soon as we arrived.. While I watched & drive the cart. The people he played with were both out of towners and local... Both very friendly and nice. Hotel is in a convenient location... Starbucks & grocery store right across the street for morning coffee and snacks/food for the day. Room has a refrigerator... However, no microwave.. so don't bring back left overs unless you eat it cold. The first night, we were woken up by a STRONG smell of cigarettes. We thought it was coming from outside but we never opened our patio door for our whole stay. It was strong in the bathroom too... So it had to have been coming from the vents. I have really bad instant allergies to the smell of cigarettes smoke... So, that coming thru the vents had a bad effect on the rest of my day.
They let us do late check out to 1pm. The resort few was included in the the kayak charge. No hidden fees. At request upon check in they gave us a room with pool view. Would for sure stay there again when coming back to Palm Springs. No music at the pool most days. Large clump of hair in shower not cleaned. When they made our beds they took the earphones that were laying in the bed. Maybe they blended in. Phone didn't work in the room.
The bed The entrance of the hotel was nice, maybe it was because it was beside a golf course. They don't have anybody to help us with our things and they keep telling information to the customers that was misinforming. There was no pressure in the shower When we first got in our room, the fridge was located in the bathroom, and the plug keeps falling off, the phone was not working, so i had to call in for the operator through my phone and our tv was dated and its buttons was pushed in. They gave us another room, it was the same but the fridge was working and tv was okay. They only have maybe 13 channels and the rest is ppv.
Clean rooms, friendly staff, very nice pool
Great view! Lots of potential. People at the front desk were great. Dirty! Had a smell due to a leak in the ceiling on our floor. Pool bottom was dirty. I realize it is the desert but here was dust everywhere inside. Paint was old and dingy. Looked as though at one point was very nice and just not kept up.
Was given a room key when I checked in, when I got to the room it was already occupied. When I told frint desk she seemed shocked and asked if I inew who they were. then wanted to put me on first floor. When I said no decided then to move someone that hadn't checked in yet. That should have been first option.
Rooms were clean, pool and golf course looked nice. The hotel was large. Lots of parking. Starbucks across the street. For being such a huge hotel it was oddly unoccupied on a holiday weekend. There's huge ballrooms throughout the hotel and no events. No open cafes or pool bar. The gym is a hotel room turned into a gym. We barely saw anyone at the hotel. The hotel is huge and I think we saw maybe 3 hotel staff people of whom were quiet and melancholy. It seems like a scene out of a horror movie.
The location was perfect. We were close to everything. We got there at night, so we didn't see anything till morning. It was a beautiful area, well kept, and the staff was very nice. Down side was it was outdated. The mini fridge in our room was on it's last leg, the tv was an old box, the decor was very Outdated. Over all the place needs a good renovation, but I felt like it was well worth what we paid for the room.
Tennis courts and golf course were nice. Some of the staff members were great; others not so much. I was told the place was about to undergo a complete remodel; I hope so! The whole interior is in desperate need of a makeover. The room was fairly clean on the surface, but it was dusty, the carpet and upholstery were stained, towels were thin and scratchy... the little touches were completely absent -- they provided one bar of soap we had to use for both the sink and shower, cups were flimsy plastic and not restocked every day, the pool area was barren and hot. The restaurants were depressing -- empty, with little natural light and no reason to want to go in. Some staff members were unhelpful, disinterested and didn't seem to care. All in all, worth about half of what we paid.
Location was ok, about a $13 Uber ride from downtown Palm Springs and did have lots of parking. Booked this hotel last min for a getaway and figured how bad could it be since it was a resort and all the places I would choice typically were booked up for the holiday weekend. That was not the case, the hotel claims it's a resort just because it's connected to a golf resort and community. It's a super old room with worn out furniture, gross carpet and cheap decor. Randomly the bed was comfortable. Pool looked ok but was packed with families with kids. Nothing about the hotel made it resort like.