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Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
Proximity to the sights
fantastic location, ambience and service
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
The rooms, designs and the hotel staff. no nothing
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
Location Service and attitude. No internet working - wifi or hotel computers out of order
the view. excelent deco. no ice machine
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
location is wonderful, right in the city center very noisy on Sunday night with disco pub downstairs till midnight, room is very small and narrow, too expensive with such poor facility
Hotel is centrally locaed; its public spaces are modern and our standard room, which appeared to have been recently renovated, had a nice old world charm with high ceilins and beautiful finishes.
I would recommend this hotel for its cleanliness, fantastic location and very friendly staff.
Couldn't ask for better location as a first time visitor. You can reach all the tourist spots on foot (that's what I did even though bus stops are only round the corner). Very good breakfast. Room size - so small that I couldn't find any space to put my 'closed' suitcase.
Friendly, helpful staff. Clean & bright. Reasonably priced considering it is in the centre of Rome. We intend to return to the city & intend to stay at the Cosmopolita again.; The room was slightly small. The shower cubicle was very small.
Very well located, confortable and good value for price. Room quite small, but acceptable for short accomodation.
the Place no view from the window
Excellent location and breakfast. The room.was pretty small but.nice
location of the hotel is excellent for all main attractions and restaurants The hotel staff were unfriendly and a touch unhelpful, especially reception. Breakfast was a little disappointing too
Location was excellent - also had very good lunch, breakfast and coffee facilities
- The location. - The services. Nothing
Location Small room.
location Altough it has been mainteined good, the building is very old.
Excellent location - so close to thre Pantheon and walking distance from main sights.
The hotel was what I expected, and suited all my requirements The terrace restaurant and bar on the roof of the hotel is a huge disappointmnet. As a woman travelling alone I was made to feel distinctly unwelcome. Moreover, the food was not what one would expect at the price.
Location, Roof Terrace Room was poor, not refurbished, Bidet did not work (water pressure low), dark, looking to the inner side. We booked a room directly at Hotel Minerva in December 2009 and got a much better, larger room for the same price. Obviously booking.com is getting the low-cost left-overs.
The location was why we chose this hotel. We were a twenty minute hoof to St. Peter's one way, and five minutes to the Coliseum the other way. It was a great home base from which to explore the eternal city. We were also surprised when they upgraded our room at check in. Room size was outstanding for an older hotel. We've stayed in many dozens of old hotels throughout Europe, so we are not surprised when some parts of the experience are a little ragged. It had been unusually warm. I figured the building's environmental systems had been switched over to heat for the winter, so our room was uncomfortably warm. After a shower, the tub took a long time to drain fully. The minibar was restocked before our second night. Even though we took nothing from it, we were charged for items used by previous guests. Lastly, we did not get turn-down service on our last night. But these kinds of missed details are typical for Europe, and did not bother us.
Service was superb. Classic elegance and at the same time, very convenient. Access from the main Piazza and to the marina.
The roof restaraunt and bar were great. The room was small and the bed matress was very hard and uncomfortable. The rooms were too modern--when you go to Europe you want to stay where the rooms are old fashion and full of past times.
location, staff they cleaned our room just when we put "please make up our room" note; no russian TV channesl
location, view, comfort, services speed of in room house keyboard internet very slow
Location was excellent. On a quiet road so not noisy. Staff were not very friendly. Restaurant suggestions were not great and no irons to borrow which surprised us for a 5 star.
The location is excellent for a good short holiday in Rome. Central. We did not like the first room were put in: room 379: tacky and filthy carpet and aged cranky bathroom.
All ok excpt the air condition. Air condition was bad not cooling enough.
the location is perfect to see all the sights. it's very central to the Spanish steps and with in walking distance to the rest of the city it wasn't as upscale as we thought it was going to be, and for the price breakfast should have been included
Convenient possition. Room in need of decoration for standard of hotel.
Location, friendliness of staff, The rooms at the 5Th floor were unproper of a 5 star hotel, the price is over to high
Location Un renovated rooms, wifi doesn't work well and they make you pay for it, we had to change rooms. This hotel needs to be renovated. This is really not a small leading hotel or a 5 stars hotel as marketed
The location is great. The room was comfortable enough. The hotel lounge was cozy. No wireless connection, despite the hotel staff is persuaded there is one. Ethernet connection + movies overpriced. Multimedia defficiency for a 5 star hotel.
location II was upgraded from Junior Suit to a Executive suit which had a nice bedroom and a larger then a corridor made up to a living room.You had to watch the TV from a distance of perhaps 2 meters.There was another room with a table in the middle with 4 chairs nothing else which was useless.very small lifts.
Excellent room, bathroom and hotel Poor service, arrogant and unhelpful staff made interactions with reception unpleasant. "Attempts" were made to service the room after 2pm each day exactly when we returned to our room after spending the morning and early afternoon sightseeing. This poor timing of the proposed servicing of the room was obviously intentional so as to avoid servicing the room. No soaps where replaced during the 4 night stay. Initially laundry was not done even after making a special trip to reception to obtain forms and understanding of their proposed laundry procedure. Laundry was only completed after an argument with reception. The hotel stay was not good because although the hotel is great but management is very poor
1. location 2. room breakfast is to correspond to the price (quality and choice are very poor)
extremely close to all points of interest in Rome city including all classical sites. Reasonably quiet, if that is at all possible in Rome. The restaurant was not appealing to us: the prices were quite high, the service was slow and it was right next to a major traffic artery as well as the to the foot pass leading to Fontana Trevi.
Excellent location for tourists. Front desk staff lacked smile, and not very helpful apart from the very basics.
Location was great. Room size for Europe was very good. Had room with terrace which was nice. Will stay again in future and recommend highly to others.
The hotel was in an excellent location. The memory foam beds were extremely comfortable. We especially enjoyed the private patio. The bathroom was not clean. There were dirty fingerprints on the wall and even a bloody one. Breakfast food was very good but the waitresses were very impatient with guests when the coffee machine was out of order.
they upgraded us to a suite too close to trevi fountain so there were too many people up and down the street; chose because breakfast was said to be so good-- we have had better.
Location was excellent and the staff were friendly and very helpful. Room was excellent - very clean and comfortable.
Central location, clean rooms, well working aircon Staff at reception was too formal, no way to get a smile...Breakfast is out of wack for a 4* hotel, internet should be free and not at euros 20/hr...
Closeness to city centre; still quiet and cosy Reception personnel a bit cold; other personnel very friendly
Staff were very friendly and effective in helping avoid tourist traps. Most were very friendly.
The staff were extremely helpful and welcoming, our room (409) was well decorated and spotless and had a charming balcony overlooking the rooftops of Rome. The hotel is very conveniently located for all places of interest which are within walking distance ranging from 10 to 20 mins. There is a restaurant within 5 mins walking distance which is extremely good value and has excellent menu and service. Our double bed was actually two beds pushed together. The breakfast was very basic continental.
Centrally located across street from Trambus double decker sightseeing bus stop and steps away from Piazza Navona. They had many choices of food at generous Continental Breakfast. Quiet hotel, nice double shower. The Cable nor the TV worked, everything else was nice.
Very central placed
The staff were always helpful and so very nice to the children. no
Staff pleasant and helpful. The hotel is quite central in main attractions although the road is very busy
Staff was extremely helpful in our one fast day in Rome. The location is walking distance to most of the attractions we wanted to see. Breakfast was quite nice. Food staff was excellent also. Nothing.
The hotel is very central. 300m to Phanteon, 250m to P.Navona. We had a Quadruple room, which was about 30m2! Very nice staff! Sorry, but this is not a 4 star hotel. The beds was so hard that the last night (out of 4) I almost could not sleep at all. The cleanliness could have been better. Dust in the closets, ++ and the shower was not very clean ether. The toilet was noisy and leaking (they tried to fix it), the safety box was not in order (they tried to fix it twice). In our room the windows was not possible to close properly, and there was no view (2/3 floor). Some traffic noise. Breakfast was very simple, but good. The man in the reception (at night) did not speak english (the others was very helpful at all time).
Very good location
The location was great. The staff was very nice and helpfull. The room was big and comftable. Breakfast was nice. We got the WiFi connection for free. The blankets were dirty. There is no heat until November.
Very good location Its a little pricey
We had a 5th floor room with an outlook over surrounding streets and river. We were able to check in a little early and checkout a little late with no problems. Staff were helpful and efficient.
Great location, beautiful hotel, rooms are very large and comfortable; staff is friendly - we loved this hotel !!!!
Beautiful hotel in perfect location, many fine amenities. A contemporary haven in old Rome.
Staff where very friendly and cheerful, the court yard was beautiful and the location fantastic.
Great location, nice big bathrooms, spacious rooms in general. Nice comfortable accommodation, walking distance to everything (including nightlife and many major attractions). Bellhops were very nice, but some of the desk staff was slightly unfriendly and unhelpful. Restaurant staff asked us to leave table (in beautiful garden) after finishing coffee to make room for other guests but there were many other tables. Guest service not the hotel's strongest area in my brief experience.
the hotel staff was very pleasant and helpful
Location Graffiti and beer bottle drinkers outside nightly
Overall very good exprience.However we did feal that some of the staff could improve their attitude towards customers Customer Service.
Location Comfort ok, beds a bit too firm. Reception staff were cordial and helpful. Bar staff were going to overcharge for beverage until I pointed out the correct price in menu. Don't know if intentional or not, but you would think they know the correct pricing as advertised in their menu. Our room was on third level on the side where the hotel entrance is located. This area can be noisy at night, especially on weekends when people are walking on the street and street musicians (which hung out a few doors down from the hotel) are playing. The rooftop terrace is nice but the views are limited and there were many yellow jackets/hornets around the evening appetizers at the bar.
Loved the courtyard which was peaceful in middle of big city. Hotel was quiet - unusual for Rome. Great location, near stacks of excellent restaurants - Pierluigi was the best ! Relative to other cities, Rome, and this hotel over are way priced.
A well priced hotel in a great central location. I took my parents who have mobility problems and the area is flat and easy to walk around.
Very good location, but facilities are a bit old. The toilet did not flush.
The room was very comfortable. The location was in a nice quiet location yet close to many of the city attractions, and the breakfast was superb. A real little gem.
Excellent location in quiet knook but only 2 blocks to Campo Di Fiori and all the action. We requested and received a room overlooking the beautiful gardens of the French Embassy. Hotel is in very quiet area adjacent to Piazza Farnese and is within easy walking distance of all the major areas - Campo, Pizza Navonna, Pantheon, Trevi, etc. Loads of resturants, cafe's, shops, bars in the vicinity. Very clean room much larger than most European hotels typically are. Very nice size bath and shower. Very comfortable room and in a great location. The hotel staff replied to e-mail requests prior to our trip for room confirmation and arrangements for transportation from airport literally within the hour our requests were sent. Nothing we did not like.
Great location, lovely & helpful staff, comfortable rooms, nice communal areas, wonderful breakfast. The bed was a little hard for my taste.
Everything was fantastic! The room was exceptionally (and promptly) cleaned each day; the breakfast buffet was outstanding; the desk personnel were friendly and extremely helpful; and, the hotel environment was extremely pleasant! I have no complaints whatsoever, and when in Rome, I will stay there again, and will recommend my friends do as well. I did notice several us people on the website complain generally about small hotel rooms in Rome. I suspect these folks do not get around Europe much! Real estate is incredibly pricy and space does not come cheap! Us travelers need to be prepared to spend $130 usd or more a night for a room that will be much smaller than the typical us economy hotel room. that is the norm in rome! Stop complaining! Focus on the beauty of the setting and hotel, the convenience of location, and the experience of being in a world class city!
Good atmosphere, nice staff, comfortable and interesting location away from the city centre business district. The hotel only provides a buffet breakfast. The bar is not open. There are plenty of excellent bars and a full range of resturants nearby.
excellent location, good staff, good breakfast small rooms
Location great, very central. Room decor very dated, musty smell in room (couldn't open windows). Tv took about 5 seconds to change channel - not great when you are flicking looking for english language!