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Balcony with drinks & snacks at the top was great Sewer gas smell in bathroom- please check the traps/ sewer ventilation!
The hotel is well situated for seeing the sites of Rome and with most circular hop on/off bus routes passing close by, the opportunity of easily going further than neighbouring attractions such as the Spanish Steps and Trevi. The staff were friendly and helpful and arranged alternative taxi to airport when Margana Travel (booked through Viajes Almeda) didn't turn up. The room, at the rear of the hotel, was comfortable and picked up no street noise. With temperatures about 30C, the airconditioning was very welcome. The cold buffet breakfast was the same every day but was enjoyable and more than adequate to set you up until you got to your next pit stop. The coffee was exceptionally good. The roof terrace bar was good for a relaxing drink. Not a major problem but the shower regulator was a little awkward and had obviously undergone maintenance recently. Bathroom was small but not the smallest we've had in Italy.
Location and hotel staff. Everything was great.
free Internet, pleasant lounge on first floor with rest room Spanish Steps a bad location except for luxury shopping--not near historic attractions or affordable shopping
its location at the centre of Rome is perfect both for sightseeing and for shopping.
The location and their food(breakfast). Also their staff are wonderful and friendly. the beautifl ladies at the breakfast room are wonderful. they are always smiling, helpful, and service delicious home made sweets non loved the stay and the hotel
Beautiful old building at a great location small shower with a shower curtain that would constantly stick on you. Wifi turned out to work only in the small lobby and was very shaky. First got a small noisy room although I asked for a quiet one; luckily could change it.
We were upgraded to a better room, no reason as to why, presumably our original booking they could not fulfil. The upgraded room was lovely though. The barman on the roof top bar was useless. They were supposed to be open until midnight but quite often he shut up at 11.30 and didn't like it if anyone asked for another drink.
Perfect location for visiting and shopping Bathroom smell and noise from the street
fantastic location, ambience and service
Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
Proximity to the sights
The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
Good but overpriced hotel (as most in rome). Good location (near vatican and piazza del popolo) Small room for a 4 star hotel. Average berakfast.
Interior design (of rooms) & convinient location for shopping. We were a bit underwhelmed by the breakfast.
The atmosphere was great , trendy hallways and cool rooms. Room was too hot
Staff was friendly and helpful throughout the hotel and restaurant. There was a strong oder of disinfectant throughout the hotel. You could feel the springs in the mattress.
A great place To stay in Rome. Breakfast was regular.
Location The room had a persistent mold/mildew smell that we could not get away from. The bathroom door would not stay open and was very heavy. Staff was made aware and they said they were booked for the night, but we could switch in the morning. We never heard back.
The hotel staff were very friendly. The showers in the bathroom were a little small.
Loved the rooms, the size, and the shower! So many rooms have terrible showers or shower pressure, this hotel was great in that regard
Location. The room was extraordinarily dark, and I'm typically a fan of less lighting. It was also much smaller than advertised online; staff said they had included the bathroom size in their calculations. Staff were not unprofessional, but less than friendly and welcoming. This became even more apparent when we changed to a neighboring hotel where staff were superb.
Friendly staff, good space utilizatoin and modern style There is no WIFI Internet service in the rooms. The rooms needs better ventilation. Although they are clean, they can easily catch any smell.
Great location, decent breakfast, nice bar, and great staff... Horrible mattress........
From front desk to breakfast and bar staff, everyone was very welcoming, friendly and very patient with our limited Italian! Large room with balcony was great - very comfortable but not fussy. Great paintings everywhere!
The rooms, designs and the hotel staff. no nothing
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
Location Service and attitude. No internet working - wifi or hotel computers out of order
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
the view. excelent deco. no ice machine
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
- The location. - The services. Nothing
location, view, comfort, services speed of in room house keyboard internet very slow
Location, Roof Terrace Room was poor, not refurbished, Bidet did not work (water pressure low), dark, looking to the inner side. We booked a room directly at Hotel Minerva in December 2009 and got a much better, larger room for the same price. Obviously booking.com is getting the low-cost left-overs.
The roof restaraunt and bar were great. The room was small and the bed matress was very hard and uncomfortable. The rooms were too modern--when you go to Europe you want to stay where the rooms are old fashion and full of past times.
location Altough it has been mainteined good, the building is very old.
The hotel was what I expected, and suited all my requirements The terrace restaurant and bar on the roof of the hotel is a huge disappointmnet. As a woman travelling alone I was made to feel distinctly unwelcome. Moreover, the food was not what one would expect at the price.
The location was why we chose this hotel. We were a twenty minute hoof to St. Peter's one way, and five minutes to the Coliseum the other way. It was a great home base from which to explore the eternal city. We were also surprised when they upgraded our room at check in. Room size was outstanding for an older hotel. We've stayed in many dozens of old hotels throughout Europe, so we are not surprised when some parts of the experience are a little ragged. It had been unusually warm. I figured the building's environmental systems had been switched over to heat for the winter, so our room was uncomfortably warm. After a shower, the tub took a long time to drain fully. The minibar was restocked before our second night. Even though we took nothing from it, we were charged for items used by previous guests. Lastly, we did not get turn-down service on our last night. But these kinds of missed details are typical for Europe, and did not bother us.
Excellent location - so close to thre Pantheon and walking distance from main sights.
Service was superb. Classic elegance and at the same time, very convenient. Access from the main Piazza and to the marina.
location, staff they cleaned our room just when we put "please make up our room" note; no russian TV channesl
Location Small room.
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Wonderful staff with first rare service.
Hotel is stylish and clean and there's an old world grandeur about it which I liked. Bed was very comfortable and restaurant area on second floor was very pretty. I enjoyed my stay overall. Room and bathroom assigned to us were just slightly too small I think. But otherwise it was fine. We discovered that there is a lift that takes you up and down the Spanish Steps too late. The hotel staff did not tell us about it which I found odd. Although the hotel is central, psychologically, the thought of all those steps is a little offputting - it's not the sort of hotel you feel you can just nip back up to in a minute. I think the hotel should at least inform you about the lift on your arrival.
Located close to the Spanish Steps
I loved everything about the hotel. The rooms were great and the beds were sooo comfortable. We had been in Italy for a couple weeks and it was the best place we stayed at!!
Excellent staff--especially the duty managers and concierge staff. While our room was very comfortable, it was a tad smallish (appeared to be built for a single bed yet had a king wedged into it.)
small room very small bathroom not a 5 star room lucky to rate 3
hotel staff,cleanliness,posision in Rome The price was very hi for the offer.I accepted trough booking.com because of transcripcion and pictures, witch vere unapropriate. This is second time the same thing with booking.com reservation.First time hapened with Hotel Starhotels Splendid in Milan!! You should do something.
the best was the location, this is out of question, amazinf spot, but for the price thge hoytel was just ok, and the service just ok as well there is nothing really bad but to my advice trhe people working there do not know thar tjere is alot of unemployement now in Europe.........
The location Oldish
It is a pleasant hotel over all , the roof top cocktail bar and the breakfast areas are in keeping and enjoyable ares of the hotel , but there are areas within the hotel starting to need a little attention . This hotel is rated 5 star and I expect it to perform to it ratings , it fell short of its ratings ,compering with many other 5 star hotel I have stated in , hence to the value.
The most important thing about this hotel is its location. It is located exactly on the Spanish Steps I thought the rooms were small and were overpriced.
Service, food and hotel are impeccable. Perfect location.
the setting the garden is amazing
Location. Interior design. Courtyard bar and restaurant is a great retreat in the city. Room not ready for 3 hours after check in.
I liked the kindness from the staff, specially at the front desk , the hospitality, and the food was actually pretty good. There was missing the blanket on the bed , we were feeling cold inside the room ,
The staff were friendly and efficient Breakfast was adequate but not great. Internet charges are excessive.
The location was excellent near the Spanish Steps and is in a shopping area The price was too high for the room
Excellent location for tourists. Front desk staff lacked smile, and not very helpful apart from the very basics.
Location was excellent and the staff were friendly and very helpful. Room was excellent - very clean and comfortable.
Central location, clean rooms, well working aircon Staff at reception was too formal, no way to get a smile...Breakfast is out of wack for a 4* hotel, internet should be free and not at euros 20/hr...
Location was great. Room size for Europe was very good. Had room with terrace which was nice. Will stay again in future and recommend highly to others.
Closeness to city centre; still quiet and cosy Reception personnel a bit cold; other personnel very friendly
The hotel was in an excellent location. The memory foam beds were extremely comfortable. We especially enjoyed the private patio. The bathroom was not clean. There were dirty fingerprints on the wall and even a bloody one. Breakfast food was very good but the waitresses were very impatient with guests when the coffee machine was out of order.
they upgraded us to a suite too close to trevi fountain so there were too many people up and down the street; chose because breakfast was said to be so good-- we have had better.
extremely close to all points of interest in Rome city including all classical sites. Reasonably quiet, if that is at all possible in Rome. The restaurant was not appealing to us: the prices were quite high, the service was slow and it was right next to a major traffic artery as well as the to the foot pass leading to Fontana Trevi.
1. location 2. room breakfast is to correspond to the price (quality and choice are very poor)
Excellent room, bathroom and hotel Poor service, arrogant and unhelpful staff made interactions with reception unpleasant. "Attempts" were made to service the room after 2pm each day exactly when we returned to our room after spending the morning and early afternoon sightseeing. This poor timing of the proposed servicing of the room was obviously intentional so as to avoid servicing the room. No soaps where replaced during the 4 night stay. Initially laundry was not done even after making a special trip to reception to obtain forms and understanding of their proposed laundry procedure. Laundry was only completed after an argument with reception. The hotel stay was not good because although the hotel is great but management is very poor