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Staff was friendly and helpful throughout the hotel and restaurant. There was a strong oder of disinfectant throughout the hotel. You could feel the springs in the mattress.
Great location, decent breakfast, nice bar, and great staff... Horrible mattress........
Loved the rooms, the size, and the shower! So many rooms have terrible showers or shower pressure, this hotel was great in that regard
newly renovated, the interior design is very beautiful, clean rooms, central location between piazza del popolo and the vatican. in general we stayed fairly satisfied with the hotel. the room was small and the breakfast was very basic.
Good but overpriced hotel (as most in rome). Good location (near vatican and piazza del popolo) Small room for a 4 star hotel. Average berakfast.
A great place To stay in Rome. Breakfast was regular.
Location. The room was extraordinarily dark, and I'm typically a fan of less lighting. It was also much smaller than advertised online; staff said they had included the bathroom size in their calculations. Staff were not unprofessional, but less than friendly and welcoming. This became even more apparent when we changed to a neighboring hotel where staff were superb.
Interior design (of rooms) & convinient location for shopping. We were a bit underwhelmed by the breakfast.
Location The room had a persistent mold/mildew smell that we could not get away from. The bathroom door would not stay open and was very heavy. Staff was made aware and they said they were booked for the night, but we could switch in the morning. We never heard back.
The hotel staff were very friendly. The showers in the bathroom were a little small.
From front desk to breakfast and bar staff, everyone was very welcoming, friendly and very patient with our limited Italian! Large room with balcony was great - very comfortable but not fussy. Great paintings everywhere!
Friendly staff, good space utilizatoin and modern style There is no WIFI Internet service in the rooms. The rooms needs better ventilation. Although they are clean, they can easily catch any smell.
Proximity to the sights
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
fantastic location, ambience and service
Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
Location was great. Room size for Europe was very good. Had room with terrace which was nice. Will stay again in future and recommend highly to others.
Excellent room, bathroom and hotel Poor service, arrogant and unhelpful staff made interactions with reception unpleasant. "Attempts" were made to service the room after 2pm each day exactly when we returned to our room after spending the morning and early afternoon sightseeing. This poor timing of the proposed servicing of the room was obviously intentional so as to avoid servicing the room. No soaps where replaced during the 4 night stay. Initially laundry was not done even after making a special trip to reception to obtain forms and understanding of their proposed laundry procedure. Laundry was only completed after an argument with reception. The hotel stay was not good because although the hotel is great but management is very poor
extremely close to all points of interest in Rome city including all classical sites. Reasonably quiet, if that is at all possible in Rome. The restaurant was not appealing to us: the prices were quite high, the service was slow and it was right next to a major traffic artery as well as the to the foot pass leading to Fontana Trevi.
Closeness to city centre; still quiet and cosy Reception personnel a bit cold; other personnel very friendly
Excellent location for tourists. Front desk staff lacked smile, and not very helpful apart from the very basics.
they upgraded us to a suite too close to trevi fountain so there were too many people up and down the street; chose because breakfast was said to be so good-- we have had better.
The hotel was in an excellent location. The memory foam beds were extremely comfortable. We especially enjoyed the private patio. The bathroom was not clean. There were dirty fingerprints on the wall and even a bloody one. Breakfast food was very good but the waitresses were very impatient with guests when the coffee machine was out of order.
Location was excellent and the staff were friendly and very helpful. Room was excellent - very clean and comfortable.
Central location, clean rooms, well working aircon Staff at reception was too formal, no way to get a smile...Breakfast is out of wack for a 4* hotel, internet should be free and not at euros 20/hr...
1. location 2. room breakfast is to correspond to the price (quality and choice are very poor)
cleanliness was as i liked it to be. location was reasonable for the sightseeing i went. breakfast was very good, staff did a good job and were very cooperative and helpfull.
location and 'no fuss' check in - breakfast fine and available over a long period. no tea / coffee making facilities in room - limited televsion channels in English - additional charge to watch films and internet. Reality not as colourful as web photos would suggest.
The hotel is of a modern style in a very good location and the room was quite spacious and well decorated. The breakfast was great and the staff very professional and helpful. I could not find anything negative about this hotel and I would strongly recommend it. It a an excellent value for the money. Nothing.
People relatively at your service Rooms not enough correct for this quality expected and price associated
The hotel was just perfect as for me: quiet, clean. Very helpful personnel. Breakfast was really good. I liked the area a lot: it just 15 min walking to Vaticano and 20 min to Piazza Navona. Next time I will stay in Visconti Palace Hotel with great pleasure.
Great location,close to Saint Peters and a quiet location without street noise.I liked the American style breakfast that was included in the room price. The bed was a bit hard
Fourth time we stayed there. Close to metro, just a short walk from Vatican, friendly staff, great rooms and bathrooms, totally up-to-date features all combine to make this the best hotel we have ever stayed at in Rome. We will continue to return here. That it took so long to find a hotel this nice in Rome.
No free internet' even in the lobby (in 4 stars hotel!!)
Location of the hotel is great, especially if using the shuttle express (only 8 Euros) from Fiumicino airport, the first shuttle stop is roughly 100 meters from the hotel which is a lot better than traveling to the Termini station. Also getting into the center of Rome is a 10 minute walk or 5 minute walk to Vatican City from the hotel. Price is moderate if ordering one of the deals offered and services within the hotel are good, the terrace is a nice place to relax and have a drink after long walks through Rome. Staff at the front desk was helpful.
This is a beautifully updated hotel just blocks from the metro (Lepanto), a seven minute walk to the Vatican. One metro stop puts you at the top of the Corso, two stops at th Spanish stepds and three at the Trevi Fountain. The Spaniosh steps stop (Spagna) is in close proximity to the Pantheon, Piazza Navona, numerous shops and some of the best gelato around. The hotel staff are accommodating and personal. The rooms and bathrooms are spotless and offer almost any amenity. I have stayed here five times (after staying at some rather expensive hotels in Rome which were very disappointing. That it took me so long to find this gem of a hotel.
Breakfast included in price and location air condtioning seems not work efficiently at night in all 3 rooms
Staff was particularly friendly. They made certain I was well informed if I needed more clarification on directions within Rome, as well as other items. Customer service was fantastic. Modern looking hotel with ample amenities. The air conditioner made quite a bit of noise on my final day here and eventually stopped blowing cold air altogether. Since it was my last day at the hotel, I figure I'd not pay much attention to it and go out sight seeing. Still made for an uncomfortable evening however.
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
Location Service and attitude. No internet working - wifi or hotel computers out of order
the view. excelent deco. no ice machine
The rooms, designs and the hotel staff. no nothing
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
Location was excellent. On a quiet road so not noisy. Staff were not very friendly. Restaurant suggestions were not great and no irons to borrow which surprised us for a 5 star.
The location is great. The room was comfortable enough. The hotel lounge was cozy. No wireless connection, despite the hotel staff is persuaded there is one. Ethernet connection + movies overpriced. Multimedia defficiency for a 5 star hotel.
All ok excpt the air condition. Air condition was bad not cooling enough.
The location is excellent for a good short holiday in Rome. Central. We did not like the first room were put in: room 379: tacky and filthy carpet and aged cranky bathroom.
Location Un renovated rooms, wifi doesn't work well and they make you pay for it, we had to change rooms. This hotel needs to be renovated. This is really not a small leading hotel or a 5 stars hotel as marketed
the location is perfect to see all the sights. it's very central to the Spanish steps and with in walking distance to the rest of the city it wasn't as upscale as we thought it was going to be, and for the price breakfast should have been included
location II was upgraded from Junior Suit to a Executive suit which had a nice bedroom and a larger then a corridor made up to a living room.You had to watch the TV from a distance of perhaps 2 meters.There was another room with a table in the middle with 4 chairs nothing else which was useless.very small lifts.
Convenient possition. Room in need of decoration for standard of hotel.
Location, friendliness of staff, The rooms at the 5Th floor were unproper of a 5 star hotel, the price is over to high
Fantastic location - clean (and big) rooms. We stayed in the Annex but its pretty close to the main hotel so wasn't at all a problem.
the personnel was really helpful
The location of the hotel was excellent. It was a quiet and peaceful retreat just yards from the hustle and bustle of central Rome. No tea and coffee making facilities in the room.
Excellent location, close to restaurants, shopping, sights. Nice to stay in a small hotel Would be nice with a tea/coffemaker in the room.
Easy access to monuments and landmarks Room too small
Location is great Basic room facilities and services
Close proximity to Spanish steps and the Metro station. Very convenient location. The elevator was being replaced. Hotel had a complementary bottle of wine waiting for us in our room.
location is good We booked a room in the annex and was assigned to a room in the attic of the main hotel (referred as an upgrade "the Top Room" by the hotel staff!!). However, the Top Room is very small and half of the room and the shower has very low ceiling and it was impossible to stand up straight. We feel that the hotel purposely gave us a room which is much cheaper and inferior to the room which we originally booked and pre-paid. Hotel staff at reception was very mean, rude and unhelpful. Breakfast was very small and of poor quality.
It is a clean, well kept, small, boutique like hotel that is very conveniently located within 7 minutes walk to the Spanish Steps and to some of the top fashion stores, and the subway. Our price included a continental breakfast which was decent. Plenty of restaurants and cafes around. The air condition thermostat is controlled by the hotel staff, centrally and can only be changed by them, usually not very successfully. It was not a major problem but could be for others. Hotel sign is not very visible.
Location Front Desk Staff Room (304) was small, linen did not feel clean. Bathroom was not good. Shower did not work. We had to get our room changed. Overall, I would not return
They tried to be of service for every request. It was not directly accessible to taxi service
Has an excellent location in the heart of rome.we reached most of the historical location by walking. The smell in the breakfast area.
Excellent location Service,starting from the basics such as a lobby or meeting area,hot water to wash at the morning,etc
location and cleanliness No good coffee at breakfast!
in the center but quiet at night, very good breakfast, friendly and helpfull reception, good taxi'limo service
The location was excellent. The staff was unprofessional, unhelpful.
I liked the location and the staff. They didn't have air conditioning, it only worked the last day.
The perfect location in the centre of the city, the nice room with a classic superior interior, good breakfast The bathroom was nice but after taking a shower, the floor was all wet due to poor sealing of the bathtub. Also dust in certain parts of the room. But still a nice hotel with a luxury atmosphere due to the interior.
Location was excellent. Within walking distance to all sights. Staff were very friendly and efficient.
Everything was delightful, reception staff, cleaning staff & breakfast staff. Reception/lobby was on the first floor. They also had a porter to take our bags. This was extremely helpful since we had my mother in law's wheel chair. There was nothing we didn't like.
Service was superb. Classic elegance and at the same time, very convenient. Access from the main Piazza and to the marina.
location, view, comfort, services speed of in room house keyboard internet very slow
The location was why we chose this hotel. We were a twenty minute hoof to St. Peter's one way, and five minutes to the Coliseum the other way. It was a great home base from which to explore the eternal city. We were also surprised when they upgraded our room at check in. Room size was outstanding for an older hotel. We've stayed in many dozens of old hotels throughout Europe, so we are not surprised when some parts of the experience are a little ragged. It had been unusually warm. I figured the building's environmental systems had been switched over to heat for the winter, so our room was uncomfortably warm. After a shower, the tub took a long time to drain fully. The minibar was restocked before our second night. Even though we took nothing from it, we were charged for items used by previous guests. Lastly, we did not get turn-down service on our last night. But these kinds of missed details are typical for Europe, and did not bother us.
Excellent location - so close to thre Pantheon and walking distance from main sights.
location Altough it has been mainteined good, the building is very old.
The hotel was what I expected, and suited all my requirements The terrace restaurant and bar on the roof of the hotel is a huge disappointmnet. As a woman travelling alone I was made to feel distinctly unwelcome. Moreover, the food was not what one would expect at the price.
location, staff they cleaned our room just when we put "please make up our room" note; no russian TV channesl
Location, Roof Terrace Room was poor, not refurbished, Bidet did not work (water pressure low), dark, looking to the inner side. We booked a room directly at Hotel Minerva in December 2009 and got a much better, larger room for the same price. Obviously booking.com is getting the low-cost left-overs.
- The location. - The services. Nothing
Location Small room.
The roof restaraunt and bar were great. The room was small and the bed matress was very hard and uncomfortable. The rooms were too modern--when you go to Europe you want to stay where the rooms are old fashion and full of past times.
Overall good package. Location is prime, breakfast like family, friendly staff, clean and warm environment.
The location was very good, with a small baby it was very easy reach Fontana di Trevi, Piazza di Spagna and Via Del Corso. Rooms were very clean. Breakfast was not sufficient and full of delicatessen. So called open buffet contained Philadelphia cheese and some kind of cream cheeses. It would be nice if they had Mozzarella and other local Italian cheeses. Breakfast extras were so so expensive, we offered boiled eggs for our little son, it was 4 euros! Overall, I can say that hotel was expensive.
Nice situataion, very central.
The room 112 was excellent. Very nice little patio, very quiet in the evenings. Cleaned every day in a very good manner. Superior staff. None.
The hotel staff was very helpful in everything we asked. The location of the hotel was perfect. In the middle of both sightseeing and shopping.
Good central position, but hard for taxis to stop outside. If you have a room overlooking the street, it is very noisy, and the beds are also not comfortable
location small room
All the Hotel staff where friendly and very helpful, Breakfast was part serve your self and waiter/waitress service for your drinks and with as much as you wanted to eat and drink to set you up for the day. The bar facilities where good and comfortable but a bit pricey but it is a first class hotel in a city centre so this is to be expected. A short work and you are in one of the main shopping streets of Rome. The Trevi fountain is 5 min walk away and the Spanish steps are about 10 min walk but be prepared for the heat it was a lot hotter for the time of year than we expected at 33 C. The hotel air con was a must at night. We did not feel it was too expensive, I have stayed in more expensive hotels and no where nears as good in the UK. This Hotel comes highly recommended from both myself and my wife. Nothing at all. I would stay there again if I was to return th Rome
The hotel corridors and common use areas are old. Rooms were looking better in the Web pictures increasing the expectations.
Excellent location and friendly--helpful staff. Hotel was everything we were looking for on vacation and even better.
Excellent location and great staff, right on the piazza across from the Pantheon. Room size was good and bathroom was as well. Staff was very attentive. View was awesome. Bed was very firm. Breakfast was poor.
got upgraded - room very nice beds very hard but after a day of sighseeing i could have slept on the floor and not noticed.
Excellent location in historic square. Very comfortable rooms with fabulous views of the Pantheon.
The situation across from the Pantheon was the reason for our choice of Hotel Sole al Pantheon. The Piazza della Rotonda is a beautiful view from the second floor where we stayed. Too few tables in the otherwise beautiful breakfast room.
the good approach of the staff our room was too much nosy
When we eventually got the room we had requested and paid for in advance we were quite pleased with it. Breakfast was extremly poor,breakfasting room was tiny and the hotel had no recognisable lounge area.On our first night our reserved and paid suite was given to another party.The rooms to the front are noisey with frequent and numerous musicians during the day.Bottles are collected noisily from all the cafes in the square at 0800.A truck washes the streets at 0200 am. If you have an internal room and it rains then you are kept awake all night by the sound of rain falling on the canvas of the external breakfasting room.The internal cooridoors are hot.Some front desk staff barely have the courtesy to greet you as a guest.
The location. The hotel in next to the best square in Rome. There are many different musicians that frequent the area and you can meet people from all over world. The party goes on into the early morning. No
This hotel is well situated on the P. Rotonda, in front of the ancient Pantheon in center of Rome. It is an old hotel and has annexes nearby with apartments. Our stay at the annex apartment was good, but the level of comfort was not that as in the actual hotel... and the furnishings are dated and stale. Our apartment was three star at the very best. The apartment annexes are old and stale and need a fresh up on furnishings... they are not at the same standard as the four star hotel itself, and I have stayed far nicer three star hotels in Rome.
location, view noise due to loaction
The Staff were very accomodating, spoke excellent English and were very very pleasant!!. It was what it says on the box - a 4* hotel - not a 3* posing as a 4*!!! The air conditioning units for the whole hotel were right on top of our room, and caused the walls and doors to vibrate! The hotel stafff were really good about this and agreed to turn it off between 23:00 and 08:00 in the morning so as not to disturb our sleep! I'm sure we never would have had another hotel offer to do this! Great Breakfast (although I would suggest not watering down the orange juice). Fantastic location - central to everything! All in all a well run hotel, and a very pleasurable stay! No - it was just right!
The room was extremely clean and cozy. The view was an inaccessible patio cluttered with cigarette butts. The minifridge had alcohol bottles filled with water that demonstrated the staff doesn't check too carefully nor actually clean the fridge. Room was small.
we like the location of the hotel, the cleannes and the staff- they were so nice and helpful.
I LIKE THE EXCELLENT LOCATION, THE CONFORT OF ROOM, THE STAFF MY ROOM WAS TOO SMALL, THE PRICE WAS TOO Hight for a 3 star hotel
Location Size of room, and mattress to hard
Recently and tastefully renovated room. Good location, yet still on a quiet corner.
location of hotel
Trevi near the Hotel, near the good restrant and bank, best location!
Central to all attractions Very small room, with no natural light. Hotel is being renovated, and you have to use two different lifts. Superior rooms are overpriced.
location, friendly, modern room no
the adress to much noise from other rooms. too small rooms.
the location is perfect!!!!!! you can go everywhere !!!!!
The staff were very helpful and the hotel is conveniently located for exploring Rome. Breakfast modest no fruit, powder fruit juice and breakfast room very small. Plumbing needs to be updated, beds and pillows hard.
The location is excellent! Our room was close to the reception, and there were some noise in the morning.
The location of the hotel was excellent. It was perfectly situated within a short walking distance of all the major sights. I would recommend it for location only. Overall it wasnt bad but I wouldnt stay here again The room is musty and dated. It was not worth the amount of money paid for it (107euro per night)
Most of the receptionists were extremely helpful and went beyond what we expected in service. The television never worked, and despite repeated requests, it was not replaced. The wireless did not work. The bathtub design meant the floor flooded every time we showered.
Very friendly staff & service and good breakfast I would have wanted a room safe for valueables TV very poor - only 1 English channel with very bad reception
Excellent location close to the Tiber and Castello Sant'Angelo. Room was kind of bare bones with no coffee/tea.
centeral to city no
Good location,staff very helpful
Very helpful staff. The hotel is located down the street from the main hotel. Very good for the $'s paid. Good value close to the Vatican.
Walking distance to almost everywhere. very central/ Glad I was sleeping at the back of the building as front of building where my friend was staying was very noisy