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8.0
Drop off was fast and fine, but pickup was slow. There were many employees just standing around while only two (eventually three) were helping customers. Though the person helping us was pleasant and professional, she couldn’t type which added to our pick up time. All in all, this wasn’t a show stopper for us; we’ll use them again if their price is right.Reviewed 25 Jul 2022
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2.0
They refused to give us a car we had pre-paid for because the computer told the counter we were "blocked," but they couldn't tell us why we were blocked or help us resolve it. We had to find another car on a Friday evening. Several days later, someone called and told us the accounting department had blocked us. Customer service repeatedly refused to transfer us to accounting to resolve the block and repeatedly refused to let us talk to a supervisor because they "were all in a meeting." Customer service hung up on us twice. It took over a week to get our pre-paid money back and in the meantime, we still had to pay for the car we ended up renting for a much higher price. Now they want a "cancellation" fee from us. They are, without a doubt, the worst.Reviewed 19 Jul 2022
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2.0
Sixt Philadelphia told me that since I was picking the car up late that I would need to re-rent the car at walk-in prices (which makes no sense and about $200 more for the week) and that I would get a refund for the on-line booking. I paid $200 extra and am disputing the original $763 charge with Chase Bank as it was not refunded. Terrible experience.Reviewed 18 Jul 2022
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2.0
Despite getting a confirmation from Kayak 3 hrs before pickup, when we Ubered to the place we were told that the lady at the counter kept insisting systems were down and this reservation from Kayak was in error. She said there were no vehicles available thought the lot outside had plenty of cars… terrible experienceReviewed 19 May 2022
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10.0
travelled on a anniversary trip and got a class upgrade for free. the car was great and the staff super friendlyReviewed 16 May 2022
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6.0
I needed to extend a day but all their computers and phones were down, so I ended up driving to the airport 10 hours before my flight and staying at the airport all day. MiserableReviewed 1 May 2022
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2.0
Was not able to pick up reserved car. Rude staff in addition.Reviewed 30 Apr 2022
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10.0
Swift and easy. Would rent again from Sixt anytime.Reviewed 25 Mar 2022
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10.0
Wow - What a phenomenal experience with Sixt!! Awesome. My requested car was not available, a Mercedes, so I was upgraded to a BMV SUV. No questions, No hassle. Everyone was friendly, the staff displayed the desire to be working there, smiles on everyone including the security guard. Easy shuttle from the Philly airport and easy return. This was one of if not the BEST rental car experience I have ever had on both coast and places in between. Thank you all!! Kevin, Peachtree City, GAReviewed 8 Feb 2022
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8.0
Fast service. Car smelled like weed and was dirty even though it had been through wash. Hard water stains on mirrors made it hard to see at night.Reviewed 27 Jan 2022
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6.0
The service in Philadelphia was pretty slow, and the drop off in Battery Park NYC was a bit confusing. For the return, the designated after-hours parking was full and overflow wasn't clearly designated. There was also not a lot of clarity regarding the paperwork to be returned with the keys in the drop off slot (I didn't know anything should be dropped until I saw a sign because no one told me in advance this would matter).Reviewed 28 Nov 2021
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2.0
I could not locate the rental company and was forced into an immediate rental from another companyReviewed 20 Nov 2021
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