Book Sixt car hires in Philadelphia

Cons: The shuttle service from the airport was very slow. Once the van was there, the driver did not help with the luggage. The wait to get our car was very long. Once we had our car, we were told they didn’t know where it is and just to push the panic button to locate it and finally, the documentation we had received was for the wrong car and we had to find someone to figure out why there were scratches on the car that were not documented. So... some things could definitely be improved...

Pros: Staff friendly but had to wait

Cons: Car broke down

Pros: Nothing. We arrived at 10:40 PM only to find out that they closed at 8:00 PM - something that we had not been told ahead of time. AND, WE PREPAID! What a ripoff! I doubt that I will ever use Kayak or SixT again. Had it not been for another helpful rental car company, we would have been stranded and missed the event that we flew in for.

Pros: We were able to get reimbursed in full

Cons: Kayak allowed us to select a pickup time that was after the site had closed. We ended up stranded and had to quickly make other arrangements which was very costly due to it being a last minute booking. I've used Kayak very frequently and I likely won't use it again after this issue. Really disappointing for us during our Wedding weekend.

Pros: The car was not available upon the time of the prearranged pick up. I was struck having to go to another rental agency, and the vendor is very reluctant to give a refund for the wasted money as they provided no service. Absolutely worthless.

Cons: Actually getting what I paid for, or at the very least a full refund.

Pros: Nothing

Cons: No Sixt shuttle showed up at the Philadelphia airport for over 40 min. Called the phone numbers in the email and no answers. Eventually paid Uber to take me to the Sixt office near the Philadelphia airport and it was closed and nobody there. Had to pay Uber again to take me to the hotel I stayed at. Stay away from Sixt. No service, no accountability and a broken system at this company.

Pros: Great staff.

Cons: Shuttles weren’t running during hours the website advertised.

Pros: Drop off was easy, but I still have not received the final bill.

Cons: Pickup was a disaster, in spite of general manager's involvement. I ordered a Chrysler 300 (or similar). They didn't have one, and said they would "upgrade" me to a Subaru Forester. I told them I didn't want an SUV. They offered me a sedan for $33 more per day. I refused. They finally gave me no other option other than the Subaru, then I waited 40 minutes to get the car. They claimed they were cleaning it. When I got it, they had simply sprayed the inside and squirted the outside with water. The windshield was filthy, and had bug marks all over it. I had to stop at a gas station to clean the windshield. The GM was extremely stubborn, unhelpful, and unapologetic.

Cons: The office was closed when we arrived for our 8PM reservation after a long day of travel. After waiting for 20+ minutes at the car rental shuttle stop we were told that SIXT was closed and there was no shuttle. We were at that point without a car to get to our final destination and ended up with a last minute rental from Enterprise. Never again with Sixt.

Pros: The shuttle never even showed up to pick me up for my rental at Philadelphia Airport. After waiting for twenty minutes in the freezing cold, we tried to call (you cannot get ahold of the local office). The main office tried to connect me, but they apparently closed early for the night. So we had to go to Hertz and get s car for the night to get to the hotel. The next day I called to confirm my reservation so I could go pickup the car after work that day, and the central office said, yes that was fine. Then he double checked the system and realized that they had no cars available, including the car that I had already paid for, which should have been sitting there waiting for me! The only positive thing that happened was that the rep at the main office immediately gave me a full refund with no argument. Unreal.

Cons: SUV wasn’t available Only cars and they wanted a $500 deposit which had to be on the same card I booked with. Literally wasted an HR of my life due to lack of simple clarity of what requires. They hit you with the well it’s in the terms and conditions....right cause I was actually gonna read that!

Pros: Nothing

Cons: Horrible experience.

Pros: No helpful

Cons: Shuttle not every 45 minutes

Cons: Our pre-booked Chrysler 300 was not there when we showed up so they upgraded us to a Subaru Outback. Well, this was definitely not an upgrade. Plus it had a lot of body damage. Seriously, cannot recommend Sixt

Cons: I scheduled a pickup at 8 pm. Arrived to find the location closed. It took an hour and a half and five phone calls to speak to a human, only to be told that I would have to pick up the car the next morning. Screwed up my travel plans. The customer service operator said that it is a known problem with their reservation system; inexcusable! Also, the car smelled of cigarette smoke, and had two chips in the windshield that they didn't note when I picked it up.

Cons: They would not cancel our rental. We were not able to travel because of covid and we lost out on over $500.00

Pros: I canceled my reservation and they charged me anyway. Customer service was unacceptable! Bought through priceline and they routed me through 2 other companies just to rent a car. Absolute worst.

Cons: The truth about what they are doing

Cons: Waited for shuttle for 25 minutes Waited to get my car for 30 minutes

Pros: staff was friendly. airport shuttle never picked us up and had to take a cab to SIXT car smelled of cigarettes

Pros: Nothing

Cons: Sixt did not have our rental when we arrived. This was despite the fact I had called to confirm our reservation twice before leaving because I had never used Sixt before. The actual office itself doesn't have a phone (I tried calling them many, many times) so the only person available to talk to is a customer service rep in corporate. The only comparable car was an upgrade that they were asking $150 additional for, rather than comping us for their mistake. Since they did not have a car available for us, we had to scramble the same day to find another one at a different rental company. I would never use this company again.