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530 kickback. Nothing.
Comfortable, quiet, and great location with a generous breakfast, evening 'recepti
within walking distance to numerous tourist spots downtown fairly decent free breakfast "river scene" with statues on the lobby . . gave the whole lobby the smell of chlorine; ridiculous check-in situation: VERY limited parking in front of the hotel, so you have to wait for someone to pull out before you can pull in, then go check in and THEN they give you a voucher for the parking garage that is across the street; there are 4 elevators in this hotel; but our room was only accessed by one elevator . . . with no option of taking the stairs instead.
Complimentary breakfast and evening happy hour. Strong chlorine odor around the pool.
I love this place. I stay here whenever visiting St Louis. Close proximity to several points of interest. Excellent breakfast and kickback.
Provided breakfast and dinner with happy hour
We loved the happy hour with free drinks and snacks. The hotel and rooms were extremely clean and beautiful. This is a great location for tourists because it's literally right next to the arch, and a very short walk to anything else in the city.
The happy hour with drinks and snacks was fabulous and helped to ease the expenditure for food! Pool was less than inviting.
The staff was very friendly and efficient, delicious breakfast, beautiful hotel!
They were very pet friendly. I had my dog with and had no issues. Flat rate 15$ a day. Beds were hard
Location, comfort, amenities, friendly staff Nothing
While the hotel is clean and beautiful, what really stood out to us was how incredibly friendly and accomidating the staff was. We've never experienced such genuine hospitality before. This will definitely be our "go-to" hotel when we're in St. Louis. Zero complaints. Everything was completely up to par. Proce was fair. We could not find fault.
Great location. Staff was good too. The rooms were clean and very updated. Shower pressure was great. Rooms had high ceilings. You have a 20/day self parking fee. For the money do ballet for only 10 more
At least breakfast was Alright. Overpriced rooms.
Friendly and helpful staff
Room was comfortable relative to other business hotels and comparable to any Hilton I have stayed at. Location was described as being within walking distance of public transportation, which is not accurate. Room service order was delivered with missing items, and I was charged for them. Despite apologies from the front desk personnel and a promise that additional charges would be removed for undelivered items, nothing was changed. I asked again at checkout, but when I got the bill on my bank card it was the same. Prices for room service were typically outrageous so that just added to the issue.
Did not get a receipt for my stay. Can you email to me?
Surprisingly reasonable price for a very upscale experience noisy hallways, after I asked to be in a quiet location away from the elevator - that didn't happen.
For the price you pay for a room you should be able to get free wifi, but you don’t.
The staff was incredibly nice!!! I can not thank them enough for their kindness & help! Room was very clean n nice. Felt secured with the elevator being one that u have to put ur key in to open to any floor! Didn't realize the self parking was so overly priced! P
The location is good if you need to be near the conference center. The room was very small. Our view was a brick building. We didn't have enough towels. The front desk staff was indifferent about our requests. Parking is pricey. The restaurant was awful.
The rooms were great and the staff were extremely nice.. Had a great time!
Convenient, nice parking arrangement (not too pricey for the city), restaurant/bar at the top of the hotel was very good! The elevators, though usually efficient, were occasionally slow. It was also a bit difficult to regulate the temperature of the room.
Great view of the stadium! Breakfast buffet was delicious! East tower elevators had long wait time.
The rooftop bar was amazing! Everything was great!
Room 1230 has a wonderful view of Busch stadium. Terrible pillows. The staff had issues with our reservation. They had a notation in computer to charge the room to an AmEX. We don't have an AmEX. The room was overpriced.
Very friendly staff
Location only good thing Parking not included and rooms smelled weird and some of staff were very rude! Not worth the price we paid!
The proximity to the Arch & Ballpark was great as well as the other downtown spots. Never really felt like we needed a taxi except when we went to the Budweiser Brewery. The welcome desk & concierge staff were very friendly & informative. The only cons I have about this hotels is the elevator w/ the keypads were always backed up, there is no free wi-fi, & the rooms didn't have a fridge. Other than that the hotel was nice.
The staff were very friendly and helpful...loved the views from my room and the bed was extremely comfy
Location and roof top bar. Didnt have hot tub working at pool. Pricry.
So close to everything downtown, but the hotel is also very nice--they are not trading a nice place to stay for just the location. And the place was very popular, people enjoying the lobby and going up to rooftop bar, even though the Cardinals were out of town.
Our room was small but comfortable. Staff was very friendly and helpful. The view was great--we overlooked Busch Stadium. The location was also perfect for walking around downtown St. Louis. For a really spectacular view, head to 360, but be forewarned, you can't get there without the assistance of staff. We tried and wandered aimlessly. We did not utilize the gym or pool, but they looked nice. The shower was awful. When going away for whatever reason or for however long, it is imperative to have a decent shower. Our hotel shower had low pressure, a weak stream, and we didn't feel clean afterwards. When we got home, the first thing we did was take a nice hot shower. r The hotel seems to have updated everything but the rooms. The Market Bistro was very pleasant; all staff was more than friendly and accommodating. There wasn't a bartender behind the lobby bar, so we couldn't just grab a quick drink there; we'd have to go into the Market Bistro. Also, if you need anything such as deodorant, a toothbrush, or a nail clipper, you won't be able to get these in the gift shop. Slim pickings down there. We left for all of our meals, cocktails, and any forgotten items.
Elevators are horrible in the east tower 1 is only used for the bar on the roof..it took us 20 minutes to get an elevator from our room on the 9th floor to the lobby because the elevators available to guests staying at the hotelweree full everytime
-Friendly/helpful staff -Proximity to ballpark -Clean/comfortable room Parking situation was not ideal, not enough parking to accomodate guests. If it is a game day count on hunting for parking.
Staff was really good. Lot of construction around.
The location of the hotel was perfect. Walking distance from almost everything from the scottrade center, busch stadium, bar scenes, arch, etc. The staff were wonderful and extremely helpful especially the concierge and parking garage men. We wanted to stay an extra night and the room wasnt available but we did not have prior reservations. There were other events going on in the area as well. This is not the hotels fault we just loved it there so much that we wanted to stay again!!
Ruth Chris and Starbucks in main lobby. Pool would have been nice. Exercise room was great.
When I pay as much for a hotel room as I did at this place, I expect parking to be included, or at the very least for it to be reasonably priced. Instead, this hotel expects you to pay $26 a night for parking!! That is a rip off for a midsized Midwestern city. We ended up parking a block away in public parking and walking back to the hotel. The fact that they charge $26 a night for parking!!!!!
Clean nice place. A very friendly staff, though we only dealt with them twice. They found me a box fan :) Great shower. Had an incidentals list so you may borrow or keep items you forgot. Loved getting such a late checkout. Never heard a noise there. I really liked it and will return. Expensive parking. A/c wasn't as cold as I'd have liked though comfortable. Our view was 1/2 of the bridge but also 1/2 a partial roof covering. Was easier to view the roof half.
My favorite part about the trip was that it was a very nice hotel that was close to the things that I wanted to enjoy. When I arrived on the 4th, I casually walked over to the Gateway Arch for a beautiful view of the city. The next morning I went to 8th and Pine (which was only four blocks away) to ride the MetroLink to the beautiful zoo. After a quick change at the Forest Park stop, I rode the bus a few minutes to the zoo. BTW the zoo is free but I recommend the Adventure Pass so that you can see and do all the extras at the zoo. Next, I got lost. Not St. Louis's or the hotel's fault, but I thought I would mention that you do not get on the bus back to Forest Park terminal at the same place as you were let off. Go across the road, and it will save you an hour tour of the neighborhoods of St. Louis. That night I walked 7 blocks to Busch Stadium to watch a Cardinals game. As you can see I was able to walk to several highlights of St. Louis. The next morning after I checked out, I took a short drive to Anheuser-Busch for the Budweiser tour. I took the Day tour for $10 and thoroughly enjoyed it. The location of the Hyatt Regency made all of this possible. The room overlooked the Arch and the bed was yummy. The only thing that I can think of that I didn't much care for is that most of the stuff in the store wasn't marked, so since my normally $1.49 cheese crackers, cost over $5 I didn't know that until I got to the checkout. I felt bad for the guy who had three cokes and two bags of chips that costs well over $20.
Bed was very comfortable. Location convenient to Arch and ball park. Water was scalding in sink and shower. Sink had two choices, scalding hot or cold and there was no pressure. Shower was adequate but not great. Only needed tv for 5-10 minutes for news update and sport highlights. Remote did not work well. Very frustrating for what should have been a simple task. Have stayed in better rooms for half the price but not downtown in a large city therefore, the price is strictly for the location and the brand.
Great location Expensive food.
The original room we booked was not available, but they were able to move us to a different one.
I liked that they had convierge and bellman to help you to your room with your luggage Nothing..i loved everything!!!
Parking garage was a bit of a pain. Everything else was great.
We loved thw beds! We just wanted to slunber. Loved the spa bathroom. LIked having a robe. Good food. Nice tv. Spacious room! We felt special. This was a staycation for me and my senior mom. She enjoyed herself immensely. There was a high pitched humming noise, like from something mechanical, coming from outside the room. It wasn't too loud, but you could hear it. I don't know if it was the hotel itself, or noise from the street. We were on a higher floor as well.
The hotel was within walking distance to Busch Stadium. No.
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Very nice hotel safe area. Staff was very frigidly and courteous. Room was very nice
staff was nice seriously out-dated, no bar/restaurant. ceiling in bathroom had clearly had a leak, awnings torn outside.
The staff was very friendly and helpful! This hotel did not have a laundry room for guests.
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Hotel smelled awful Bad spot nothing to do and the hotel is definitely not a 4star it is very outdated
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Nothing Staff was very unhelpful, parking was horrible, rooms were old & dingy
It was listed as 4 stars and showed it had restaurant and bar. It ha neither and no valet service for parking cars. THIS IS NOT A 4 STAR HOTEL!!! breakfast was lame. The laid out some bagels and English muffins and called it a continental brkf
Nothing Room, no a/c, room was dirty
The staff were great and very helpful. The hotel itself was terrible. The tv's did not work properly, the lamp was coming apart, the original room I was offered was dark and uncomfortable, the thermostats were not working properly, the window chade Many things did not work properly as stated above.
$25 deposit and friendly staff. No pool
convenience to many locations i wanted to visit. none
Nice decor, comfortable bed. Wifi costs $13 a day, after you pay that much for a hotel room... ridiculous. Parking was not on site, and garage was $20 a day. So what you see is not what you get, add like $100 to your bill and that's closer. Not as clean as it should've been (bathroom
Nice Hotel/ Location Downtown near everything. No pool or hot tub for a 4 star I would think it should. Check took forever, long line. Staff was just ok, Average. Not superior like other 4 star hotels I have stayed. Pantry too expensive. Bottle water $5.00 is too high. Room was nice, but very small.
The staff was wonderful, very attentive and friendly. Rooms were great, clean, had a very fresh feel to them. It's location is great as well, It took about 8 minutes to walk to Busch Stadium and it would be close to the same distance to the arch. None
The staff was very friendly and the room was above expectations. Comfortable bed with plenty of pillows and fluff along with the great view made for a perfect getaway. Parking was difficult to find. They did offer valet. But, if you park in the garage and don't use your hotel key, it'll save you $4 a day.
Room was very clean. Staff was very unhelpful. The hotel lobby bar was awful took over an hour to place an order for food and to get drinks.
The rooms were very clean and the location was excellent. Staff were friendly. The entrances need to be monitored more closely. We had a fearful experience with a group of teens not staying at the motel that followed us in and on the elevator after they had called my family a derogatory name. Reported and was not taken seriously.
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We had problems. Motel employees to park our CAR. For $8.00 more 't they would park the car and get it when we needed. Little did we know we couldn't trust the employees. I had dollar bills and change in the console of the car. When we got the car. the dollar bills were gone I don't know how much of the change was missing. So I was very disappointed with the employees to STEAL. So who every stole the money hurt the other employees. Because I did not tip the ones who got the car. SO DISAPPOINTED
Clean nice rooms where all redone so nice
I think the best part about this hotel was the people. The staff is so friendly and helpful. It was great being able to get anywhere from our hotel and the view is awesome. I really enjoyed my stay.
Clean room, friendly staff and great view. Booked early and got a great rate. Very close to everything you'd want to do in downtown St. Louis. About a half block walking distance to Busch Stadium. Recommend dinner at the Itallian restaurant across the street at the Hyatt. I would not say it's fair to pay too much more for this hotel. It is clean and has some updates, but can use a lot more updating or at least touch ups.
Super location and a good value. Didn't have a concierge to help us.
It was Ok. We dodnt want to take our shoes off in room. Light switches were filthy. Light shades askew. Everything felt intidy. Wouldnt go back. Uncleanliness!
We booked this hotel bc we thought this location had an idoor pool for our young children however this locarion dis not have an indoor pool so we had to cancel this reservation and find a different hotel due to the fact that we had already promised the kids they would be able to swim!
The beds and pillows were so comfortable.
Proximity to Busch Stadium and Ballpark Village was great. We were able to use the conference room to print our tickets to the game as well. Very convenient. Centralized AC was the only downfall. We could not control our own temperature, but we were only in the room for sleeping and it was cool out, so it was mostly a non-issue.
Spacious Room, Rooftop pool with a view, location. No free breakfast, no free drinks, no real amenities period. Friendliness of staff checking in. Parking deck not the easiest to navigate.
Can't beat the location. Facility is outdated, but clean. If you're in town to see a game or the Arch, it's a perfectly adequate hotel. Plus, it's a bit cheaper than the other name hotels in the same area. If you're a business traveler who does spend a great deal of time in the hotel, you may want to consider another property with more business amenities.
The hotel did have a nice bar and the roof top pool had an amazing view of the city. We were in walking distance to just about everywhere we needed to be. When we arrived in our room the air was out and we had only a box fan and one of the beds had a large gross stain on the sheets. After numerous calls we finally got the beds changed out. They did not fix the air but closed our drapes saying keeping the sun out would help. After more calls about the air and finding what looked to be blood on a "clean" towel we were given $30 hotel credit and free parking. Would stay elsewhere.
The location was great, it is downtown close to the arch and restaurants. The rooms are very dated. We paid $281 for one night in a suite and it was not worth it. Did not seem clean and the hallways smelled like weed.
Location Dingy, dated and in need of a remodel.
The staff was helpful and friendly. We were close to downtown and the room was very clean and was a very spacious room. The hotel was quiet and overall was a very positive experience. There wasn't too many food options right near the hotel, we ended up taking a taxi to the downtown area for most of our trip.
The room smelled like smoke and were dirty
The staff was extremely pleasant and accommodating. The hotel is also conveniently located within walking distance of many attractions. My stay exceeded my expectations overall.
Check in and out was smooth, room was comfortable, on site parking, good proximity to Busch Stadium and Scottrade Center. Wi-fi wasn't free, TV wasn't easily seen from the far side of the bed. Needed better parking signage from the street.
Everything was very good except checkout. I had to wait in line for 30 minutes before two customers in the only two lines were helped and the line began to move. I had no issues to resolve, there should have been someone else that was called up to help or an express line for people checking out.
When I arrived at the hotel, I was treated with the up most respect and they took care of me quickly. The room was amazing. I loved the indoor pool and it was in the center of downtown where I was able to experience the night life of the STL and the dining. So grateful I was accommodated when I book my stay so last minute and the price for the experience was the best part.
The staff were all very friendly, if not terribly helpful. Room was *filthy*. Walls were dirty, carpet was horrifying, and the bedspreads were filthy. They didn't even cover the bedspreads with fresh sheets. Sofa and chairs were so gross we were didn't want to sit on them. We were surprised to find out at the last minute that there was: -no microwave (They offered to bring us a microwave for a fee of $20/day. What?!) -no complimentary parking (We chose a hotel downtown in part to save on parking!!) -no complimentary breakfast So the value of a "discounted" room went out the window.
Good security for the better part. The room was dirty. I found food on the floor. Staff at front desk was fair. A woman followed me into the bathroom that I had to unlock. Strange certainly not a guest. Do not know how she got into the hotel.
Room was spacious. On site restaurant and bar a benefit. Cabs readily available.
The pillows were nice. The front desk staff was pleasant The carpets were dirty, the furniture was old, and the hotel needs a thorough cleaning and updating. The tub bottom was dirty, as well
When our room was late they comped us on food items in the restaurant.
Clean, the happy hour, milk and cookies, friendly staff 1 forty pillow
The property is beautiful, the staff was exceptionally courteous and attentive, and the room was very comfortable and relaxing with an interesting layout. The only thing I could call a negative was the view out our windows of the HVAC units.
Stunning hotel, extremely nice staff. I normally don't spend this amount on hotels but it was nice to treat myself. I hope I get to go back again! So cute to have cookie time even though I wasn't able to make it, same with the happy hour. I didn't like to 30$ in state fees and taxes .... And that the free breakfast didn't include eggs, ect.
The good -The hotel lobby and exterior are beautiful, the decor in the rooms are nice -The beds, pillows and linens were the most comfortable I've ever experienced -The location is perfect, close to entertainment, restaurants and nightlife The bad -There's no fridge or microwave. If you're like me you might think, "no big deal." If you stay more than one night, it's a big frickin deal. You can't even have a cold drink of water without going to the 8th floor for ice. Forget the left overs from dinner you might want to bring back. Or the bottle of wine you'd like to chill. Or anything else that may need to be cold. It's a huge inconvenience that no milk and cookies or free wine can make up for. I can not for the life of me understand why they didn't install a fridge. -The breakfast is the worst. Plan on eating breakfast out. The options are extremely limited. Toast, bagels, cereal, muffins, and a few fruits. If I was staying one night, I wouldn't hesitate to choose this hotel. The problem is, I never stay one night anywhere. The no fridge thing is the tipping point for me. There's nothing else that differentiates this hotel from the major chains than the lack of a couple of basic amenities/services, a fridge, a microwave and a good breakfast.
The bed was so comfortable, the staff was courteous and helpful, everything was very clean and the building was absolutely beautiful! It is located right so close to everything downtown we just walked everywhere! The bedroom was a little bit small, there was only about 2 ft, maybe less, between the end of the bed and the wall. However, it is an old building so that's to be expected. We had a not so beautiful view of the A/C units but for the price, I can't complain.
All staff was rude except the valet
the room was set up perfectly for the occasion I was there for. Very clean and down to earth people. no breakfast buffet and the menu was small for all the meals.
This hotel in my opinion is more than a 3 star. The rooms are spacious and very high quality. Our tv in the room was at least a 55 inch and purchased their basic room. (Not that I watched it) high end shampoos and conditioners in the bathroom. The parking is a hassle because it's located in a parking garage across the street. $17 a night for South Park $27 a night for valet. And unless you have a deep pockets don't have drinks at the bar. Spent $30 on to vodka and Mountain Dew's
View That it didn't have a pool
The room was beautiful
Nice staff. Very comfortable, huge room. Great shower! Would definitely stay there again, if I could. Nothing.
Parking options were too expensive. Needs to be free parking available.
The staff the room and location
Nice rooms Parking garage is around the block but valet available
The location was perfect & the room was very nice. There was only 1 trash can in that large room.
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