Reviews for Thrifty in Denver
- All reviews 100%
Based on 69 reviews
10 Oct 2017
Cons: When we arrived in Denver to pick up our car we were told that they did not have the Audi A4 we had reserved. Instead, they offered us an Infiniti QX60 for no extra charge. When we turned in the car there was a $400 charge for an upgrade that they said we had agreed to. We were told that there would be no upgrade charge, but they lied to us.They said it was our word against the agents and we had initialed an upgrade. Worst rental car experience of our life.
18 Jun 2017
Cons: Was challenging to extend our rental for a few hours, to jive with our flight home. Took 3 phone calls that should have been one.
11 Jun 2017
Fun in Wyoming
Pros: Great car for the money.
25 May 2017
Pros: Quick service. Even though it was talking on a screen, the person had good advice on upgrades and when to fill-up your car with gas before returning the vehicle.
7 May 2017
Never using Thrifty/Dollar rental again!
Pros: The vehicle was clean but had a cigarette burn mark on the seat and big scratch on the door and no one was there at check out to annotate the damage.
Cons: Had to go to a kiosk and videochat with a rep. Then had to wait for one of the reps. to verify driver license info. with the person on video chat. Would have been much faster to have customer reps. review everything in person than to wait for the kiosk.
21 Apr 2017
Nice car, decent value, awful service
Pros: The car was nice with no problems, and the return process was quick. The airport shuttle was also helpful.
Cons: Despite being only the second people in line at Thrifty, we had to wait nearly 30 minutes for someone to speak to us. Eventually we were advised to use a booth to speak to a representative over the phone, but no one answered the phone. When we finally were helped, there was an extra $12 per day charge that's we didn't know about (more than the cost of the rental) to pay for tolls. After finishing inside, we were told to pick a car from lots A, B, and C, but when we went outside there were no cars in those lots so we had to wait to talk to someone again. When we finally got a car (a bigger one than we paid for, which was fine and kind of fun, aside from the fact that we ultimately paid more in gas), it looked like it hadn't been cleaned. There were half a dozen empty water bottles in the back seat.
13 Apr 2017
Pros: Great value. No problems
5 Apr 2017
Pros: Car was clean and still had the "new car" feel.
Cons: Always surprised how underpowered "intermediate" cars are. Drove over Loveland and Vail passes and the car stayed around 4,000 RPMs or more until going down hill. Thrifty proudly told me I could select any car in the "intermediate" size row but there was only one car to choose from when I went out to select my car.
31 Mar 2017
Cons: Still have not received my invoice. Was charged an extra $50 for a toll fee that we did not ask to have added. Would never use Thrifty or Dollar again.
30 Mar 2017
Speedy service, excellent price and a nice car
Pros: The pickup and drop off process was very efficient and the staff very helpful. It was nice to be able to choose which car I wanted on the lot among all those in the same class I rented.
Cons: The car had an aftermarket video screen with a small camera installed along the front passenger seat next to the consol, I was not told about it, how to use it or why there was a camera in the device. There should be instructions and an explanation left in the car.
27 Mar 2017
Pros: Navigating Kayak to view rental car options and prices was very easy. The car options at Thrifty were great and we had no trouble with the Hyundai Sonata.
Cons: We booked the car online for $44 including insurance for one day. When we arrived at Thrifty, they said it would be two days, and that there was an additional insurance package we needed in addition to what we bought online. Then, they recommended an upgrade because the economy car would struggle with the altitude, so we sized up for $10 (not a big deal). It was very confusing because they don't show you a computer screen or any visual material, so you don't know what they're charging you for and the barrage of numbers and additional charges are hard to follow. Ultimately, what was supposed to be $44 ended up being $198, which was a shock. Thrifty could improve the way they interact with customers so it's easier for them to follow and know what they're buying. Also, it would be helpful if the prices online reflected the prices in person. We would not have rented a car if we knew it would end up being so expensive, but the car itself was wonderful.
25 Mar 2017
The 24 hour airport drop off was closed
Pros: Great little car. Reasonably priced
Cons: Glad I left plenty of time. Dark office at the airport and no obvious signage as to where to return the car! Not their fault but it smelled of cigarettes
22 Mar 2017
Pros: Transportation to offsite location was relatively quick.
Cons: The picture in the icon of the Managers Special was of an SUV, but what we got was a subcompact. Very disappointed in what our expectations as to the car delivered. My pricing would have been better had I simply ordered a subcompact.
21 Mar 2017
First Thrifty Experience
Pros: The car was literally brand new. It was in perfect condition.
Cons: They tried to charge me over $100 extra until I called them out on it.
20 Mar 2017
Quick and easy
Pros: No long lines at agency in and out in less than five minutes. No up selling
20 Mar 2017
Cons: complete scam, got me in the door with a deal on an suv then told me it would be a hatchback car or 3 times the quoted price for the suv i wanted. I called the custom service number and got hung up on 5 times.
19 Mar 2017
ehh, just so, so
Pros: Car was ok, customer service was terrible
Cons: Customer service, everythibg else
14 Mar 2017
Bait and Switch
Cons: They advertised an SUV type car in the picture and then when you get to the location it's "whatever car we have the most of." Well guess what, you're a tourist in Denver in winter. So I was offered a tiny compact clown car and I'm heading to the mountains. I turned down other rentals offering better cars for the SUV and paid over double what I expected for a larger vehicle that can handle weather. Pure robbery!
7 Mar 2017
Cons: We did not receive the car we had reserved and were forced to pay significantly more for a larger car than we needed. In addition there was only one agent at the counter. Took much longer than needed. Very inefficient. I would never return to Thrifty.
6 Mar 2017
Cons: The car was not clean. I found a pack of cigarettes stuck in the back seat. The cost of the I-470 pass in Colorado was not included. We were pressured into getting this when leaving the rental care parking lot. The cost of refueling was not clarified at the service counter. If I had known I would be charged for an entire tank of fuel I would have opted to fill it myself. In the end, the cost of the rental was DOUBLE what I was expecting. I will NEVER rent from Thrifty again.
5 Mar 2017
Pros: Had to wipe off interior window Of car. Took forever to rent the car also- registration system seemed antiquated.
3 Mar 2017
Cons: Didn't find out until we got to desk that the car we booked did not meet the "traction laws" for Colorado I70! Had to upgrade to an SUV at 250$ increase. Plus the SUV was had dirty windows, bald tires, and smelled like smoke. This will be the last time we rent from Thrifty. Only reason I give it 2 stars was b/c the counter guys "knocked-off" 125$ from the cost...still not worth it
3 Mar 2017
Not so much
Pros: Car was old and dirty. Snow was falling windshield wipers were garbage.
1 Mar 2017
Pick up process is a joke-- Seinfeld episode
Pros: 3 people behind counter who kept pushing use of 2 video conference check in kiosks...15 people in line. 2 video system didn't appear to work because it took 5+ minutes for a rep to answer. Once they did answer, they went through everything I entered when I reserved car. She tried to resell all the insurance again. Another 5 -10 minute process that should have taken 2. When I finally got the car, there was an 8 car queue to get out due to process. This would have been unacceptable in 1960, let alone 2017.absolutely brutal...please forward to executive management and force them to go through it personally.
1 Mar 2017
Pros: Car return was easy, no problems
Cons: Long line to pick up vehicle, kiosk not working, one person working the counter. The ad stated specialty car with a picture of a small SUV. We were offered a Nissan Sentra or Versa. These are compact cars, this is false advertising.
1 Mar 2017
Pros: Customer service was great. Car pick up and drop off quick and easy.
Cons: The car I selected was great with exception of the defroster, it was working properly. Other than that it was great.
28 Feb 2017
No customer aervice
Pros: What a ghetto rental company. Their customer service team over the phone was useless and directed all requests to their Denver office which closes at 5pm everyday. Terrible!
Cons: Ghetto and 24 hour customer service The name says it all. Thrifty compamy, thrifty service
27 Feb 2017
Pros: Affordable, clean.
Cons: At DEN airport, I the office the shuttle dropped me off at was for Dollar Rent A Car, and there was no signage anywhere to indicate they were processing for Thrifty. The agent who helped me when I picked up the vehicle tried to force me to upgrade from a $30 to a $200 per day rental. She asked where I was driving, and when I told her my destination, she told me the law required me to drive a 4-wheel drive vehicle and that she could not rent me the car I reserved. After calling the state of Colorado, her claim was false. There are highways and passes in Colorado with advanced requirements, but my destination was not one of them. I was only able to rent at the price I originally reserved when I started to walk away. The windshield wiper on my rental worked poorly.
26 Feb 2017
Cons: When returning the car they don't give you a receipt. You must take your contract in to the counter to obtain a receipt.
25 Feb 2017
Expired registration , no customer service
Pros: Checkout assistance was spot on
Cons: Dirty car with 34000 miles. Gave me smallest car they could even though we were both big and tall. Tags were expired and got ticket. Their remedy was for me to drive it 30 min back to airport in snow for exchange. Long check in process . Fill up within 10 miles and bring receipt for gas is petty.
21 Feb 2017
Cons: flat tire, no jack
21 Feb 2017
Pros: Car was clean and very good shape. people very friendly return process was extrememly quick and easy
Cons: the check-in line was pretty long, needed more help on the counter
17 Feb 2017
Pros: Ford Escape was clean. Close to counter for pickup.
Cons: Pushed too hard to upgrade. No snow in forecast but emphasize that traction laws are enforced. There were no issues.
13 Feb 2017
Bait and switch
Pros: Easy return. Good number of shuttles.
Cons: They offered a discount on "specialty" car which was comparable to Nissan Juke, only they were out and claimed the specialty car was a compact today. Problem was I didn't want a compact in first place and the "specialty" price was more than compact. Then, when went to get a compact out of lot, they were out. Poorly run and hardly a human on site. Never again.
13 Feb 2017
Given car smaller than intermediate size reserved.
Cons: Given a Chevy Sonic as equivalent to a Toyota Corolla. I should have fought for better but was in a hurry. I was sent to a second of lot where my choices were all clearly smaller than what I reserved.
12 Feb 2017
Right car and price
Pros: Needed car for 16 days and the price was right. Car served its purpose, no complaints
6 Feb 2017
Over all a very smooth experience.
Pros: fast pick up at airport, efficient check in... clean decent vehicle for the money, easy drop off, fast shuttle to airport.
5 Feb 2017
Pros: Price Ease of rental
Cons: Car dirty The rental agent told us the price of gas was much higher, which was completely untrue
31 Jan 2017
Pros: They did not give us the size car they advertise and tried to charge $40.00 a day to upgrade the car they use are not safe
24 Jan 2017
Pros: Easy booking though kayak.com! They have friendly around the clock staff and clean vehicles. Worth every bit of the 5 minutes it took me to reserve a car after my flight. Reservations/pickups can be made based on the 1 hour mark of the day.
Cons: After swiping my credit card, they said it was declined. I wondered why? I used another card. The total agreement was $69 and I thought that was what they were going to charge me. After getting the vehicle and on into the trip, I got an email stating that my American Express was declined for a transaction in the amount of $350.00. Upon returning the car, the representative said the $350 was just a all amount for the covering of the car. I didn't ask her anything else and it was not a problem. It was just odd. They should charge what was quoted.
18 Jan 2017
Pros: Fast and easy pickup & return
Cons: Agent seemed annoyed and was speaking to another agent in a different language.
15 Jan 2017
Feel ripped off
Cons: Dropped the car off with a full tank of gas but discovered an extra $18 charge for "fuel" added onto my final bill. Reading the reviews now, apparently this is a common tactic by Thrifty.
2 Jan 2017
Cons: Location was closed during normal business hours at beginning of rental (Dollar location next door handled the rental as best they could). The location was open but no personnel available upon return again during normal business hours). The building -oddly enough was open but no one was behind counters and the building had only a few lights on. The shuttle driver said "just leave the car , they will come by later." So we did. Car itself was fine.
19 Dec 2016
Great except for long wait at pickup
Pros: The type of car I needed was available, and nearly new. Drop off was a breeze.
Cons: Waited in a slow line for pickup. The counter had ten positions but only two people working.
14 Nov 2016
Dissapointed wiht the overall experience
Pros: The girls at the drop off made it very fast and efficient.
Cons: The "mid-size" SUV was actually a small SUV so I feel the value was not there. The car was not the cleanest I have seen from other rental car companies. Also, there was a cigarette burn/hole in the driver's seat.
10 Nov 2016
Be careful in Denver!
Cons: I was charged almost twice the price of my quoted rental because the agent at the counter was to busy messaging on his phone. When I called thrifty to discuss they were extremely rude and dismissive.
25 Sep 2016
Pros: Appreciated the clean, nice, new rig.
Cons: Did not appreciate the overwhelming odor of fabric freshener used to cover up the previous renter's smoker's odor. I used the truck to hunt, so that was a terrible issue and there was only this truck to rent, no other option...