Price Location to NYC Right next to major throughway to Holland Tunnel so trucks drove by all night. The breakfast was stale donuts and coffee.
Location,price,free parking&breakfast excellent staff
The staff was really helpful The location was great
Free Parking Great Continental Breakfast - fresh pastries; nice variety Very reasonable room rate (compared with hotels on NYC side of Holland Tunnel) Friendly front desk staff
it is very nice hotel, the shuttle bus is on time, the room is very comfortabel, pepole are nice at this hotel. I will stay there in next time..
When we arrived, it appeared that our reservation was unknown! Who is to blame, the Hotel or Booking.Com?
Hotel did not have record of reservation through active hotels website. Could not contact active hotel to find out why
We loved the atmosphere in the bar, and having it open till late. Very handy after landing relatively late! Very friendly staff on the bar, on reception and the shuttle driver. Extremely comfortable and a convenience store next to reception which came in use! Amazing value for money, same standard as any high 4* hotel if not better! Loved the stay, thanks! :) We couldnt find the shuttle to the hotel when we landed very easily, so ended up paying for a taxi, however when leaving the hotel, we were pleased with the efficiency of the services.
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
we thought the telephone call to the room upon our arrival asking if everything was ok with the room was excellent. only speciality teas supplied in the room. Gratuity in restaurant was forced upon us, not given the chance of discretion.
Location next to Newark Airport with free shuttle. Good value. Hotel is shabby, carpet fraying, lots of dings and marks on the walls in hallways (though room itself was in better shape). Housekeeping must've been rushed, because underwear left by a previous guest was on the floor of our bathroom. Yuck.
Location to airport The staff member checking us in excellent the 2 ladies in the morning extremely rude not interested in helping at all the old grey hair lady and a dark lady they could not have been more unhelpful
The lounge was good to relax. Great greek salad. Best was the shuttle to the airport which allowed cheap public transportation to/from NYC There is nothing within walking distance (food/drinks/snacks)
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
Facilities were very nice -- clean and comfortable room. Staff at check-in desk also friendly and helpful. Shuttle service driver was very nice on arriving, however, shuttle driver in morning was late and a bit rude.
The price for the weekend was great but on Monday it double Not the best at all!!!
I had a PHENOMENAL front dresk staff Saturday when I got in! Super helpful!!
I thought the staff very responsive to my questions. I had a document printed out at short notice, and it was done efficiently and without complaint. What I most disliked was the set-up with the television. It is absolutely standard these days --even at a motel 6 -- to have a large number of cable tv stations available with at least some of the more common movie channels. There was none of that. Also, one would expect a large movies-on-demand set-up on the television and that too was missing. 2) my in-house phone did not work, and so to communicate with the front desk, I had to go down by elevator; 3) it was difficult to catch a cab in this part of wall street, and there was no way of doing so, according to the staff, except to walk 2 or 3 blocks and hope for the best. The hotel should have a better arrangement when it comes to cabs; 4) the bed was fine, but the only cover/comforter doubled as a bed-spread, which meant one had to sleep with the bed-spread, which I find off-putting -- potentially unclean.
Location was excellent but hotel was way too expensive
The room was quite clean and comfortable. I really enjoyed the water bottle refill station.
Location to shopping, tourist attractions, and public transportation lump between two matresses being placed together to form a larger bed
The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
Location and cleanliness of room
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
The location, included amenities, and service were all spot on. Will definitely return here. Only complaint was the hard bed. That said, it was well worth the trade off.
The staff was very polite.
It is a really good choice! Clean and new hotel, in the middle of wall street, it is really cheap compared to other much more options in new york. The price I paid was 20% less expensive than other hotel in town. Rooms are clean, nice and confortable. Self check in is strange but very efficient at the end!!!
Very Clean, well maintained. Smallish rooms.
Great location, free wi-fi, friendly & helpful staff . Tiny rooms, hotel amenities.
The hotel was exactly what I needed it to be. The staff was very helpful and welcoming. The room was extremely clean, and the bathroom was updated. I would definitely stay here again. The location of the hotel was absolutely wonderful… Close to Times Square and close to the subway station which takes you everywhere you need to go in New York City. The only con would be the size of the room, but that was not a problem for me because I was by myself. Most rooms in New York City are very small so I would not put this as a negative for this hotel.
The position near Times Square - the bed was very big the room was small - the wardrobe was small and there was little space for luggage
Sorry to say but nothing. Our luggage (2 med sz) took up half of our floor walking space. The bathroom was tiny. I am 5'1" and didn't have enough elbow room. The entrance to the hotel was presentable until we stepped into the hallway leading to the stairs which we had to take since the ancient elevator would operate at a turtle pace. Climbing up 3 flights of stairs was a lot faster. We were very dissapointed with the room for the amount we paid for the stay.
Staff were very friendly, especially the concierge. Room was really clean. no complaints
Clean, cosy, Staff is very nice and helpfull. Small rooms.
The size of the room was bigger the expected and the location was fab! The staff were very friendly.
This is a wonderful establishment where we stayed for almost a full week. The doorman was very polite, as were the receptionists. We had a few special requests, which were all met with ease. When we commented that the room was a little small they showed us a larger room, which we chose to decline. Our room ended up being perfect for the two of us. The sushi restaurant on the first floor is incredible, we dined there twice during our stay. Everyone is very attentive here. I am very excited to plan our next trip and return to this hotel.
Rooms are way tooooooooo small!!!!!!!!!! The bathroom, tiny!!!!!!!!!! The headboard on bed, dirty!!!!!! Not acceptable!!! No extras in regards to pillows and linens. Location, great!
Location was excellent Room was too small and cramped for the price.
Easy to find, central to metro, restaurants and bars. The staff were very good, no issues. The room was very clean and tidy and the KS bed was very comfortable. Overall I would stay again. Only two minor issues, some street noise at front of hotel and the toilet/shower are could have been slightly bigger
Hotel was central to all the sights and sound of NYC we will be returning!!! Times Square a short walk from one end of the street and Hells Kitchen District packed with great bars and restaurants at the other....great Sushi place next door. The staff were friendly and helpful and the room was clean with fresh soft towels and clean linen everyday. Car service available from the hotel to the airport was also great......most hassle free holiday I think i have ever been on!!
Location inside pen station. Room with good view over penn station and beyond to the airport Good let luggage I had to wait one and a half hours for the shuttle despite ringing three times. When I told te reception staff they showed little interest and didn't apologise although they did offer a free breakfast. Generally the staff were uninterested and I didn't feel valued as a customer Internet expensive
15mn away from New York Penn station. Hotel staff very friendly. Free shuttle to Newark airport. Not the nicest suburb, but seams to be safe.
The staff were very helpful, they were particularly friendly in the Market Grill where we had breakfast on 2 mornings. Beautiful room, and the bed was one of the most comfortable I have ever slept in. Usually we stay in Manhattan when we visit New York but this hotel offered a great alternative.It was very cost effective as it was $10 return from the station to Penn Station New York [34th Street near Macys] Our room was not ready when we arrived and even when we came back at 11pm, we then had to wait on the bell hop to bring it up. Think this should have been done.The Starbucks attached to the Lobby only opened Monday to Friday and even then closed at 7 pm. The walkway from the train station to the hotel was closed each evening when we returned from the city meaning that we had to go outside of the station and cross the road to access the hotel lobby. During this we were stopped several times by people asking for money.
Concierge Service on the 9th floor was super! Expensive restaurant in hotel with very poor service.
The staff we met while checking in were exceptionally friendly and included concierge service which included evening hors d'oeuvres plus continental breakfast. When we asked details about train times to NY city etc they could not have been more helpful.
Arrived late and called the hotel about the shuttle from Newark airport, was told it was on its way. 1 hour later was told it was stuck in traffic, so caught a cab and was there in 10 minutes, didn't see much traffic anywhere.
The location is the greatest thing about it, as it is next door to the PATH train that takes one to Manhattan in 30 minutes.n I really can't think of anything I did not like.
convenience to both airport and new york shuttle bus only running hourly to airport - surprised as budget hotels we have used run half hourly shuttles
right across the street to newark pennstation(trainstation)20 min from NYC penn station,very helpful and nice employees,free access to business center with free & fast internet,small but nice fitness room, very noisy, expensive inhouse restaurant,not much facilities around and newark is definately not a beautiful city,starbucks is closed on weekends,rooms not cleaned at 100%
It has a very convenient location near the train station that made our trip in and out of New York easy. There was some difficulty in confirming a taxi booking to go to an event.
The location was fantastic for us. The evenning of our stay we had arrived at Newark rail station off the train from Baltimore. We left our luggage at the hotel and after freshening up caught a quick train to Manhatten for ann evenning out. The following morning we used the hotel's airport shuttle service to fly out of Newark Airport. There was slight confusion about the airport shuttle service. The evenning receptionist told us we needed to confirm our intended use half an hour beforehand. When I duly attempted this the next morning I was told this was unecessary
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
Every thing Parking
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
We chose Hampton Riverwalk for its location, and it truly worked out exactly, and really, even better, than we expected! LOVED having the shuttle service from the airport, then each day to and from the Penn Station! Your drivers were Great, and made our nervousness about maneuvering through the Rapid Transit in New Jersey/New York, a good experience. Thank you!
Clean Nice breakfast Hotel was full when we arrived, so instead of double Queen beds they gave us King bed. When I asked for rollaway bed, they had none as well, so I had to sleep on a chair. In the morning I spoke to manager who told me to open a HHonors account so that he can give me some points. I tried to contact him multiple times, but no response. Nice way to treat your long time customers! Will go elsewhere next time.
Very friendly staff. Close to NJ Transit and PATH into NYC. Great diner nearby. Great breakfast in the lobby. Only flaw was that it is on a flight path for planes taking off and leaving, so occasionally you hear a plane, but just once in a while. And not overly loud
the hotel is in a very good standard, except for the location. if you have a car, there is nothing to complain. The breakfast is terrific.
I was only there one night but I was very comfortable. When I needed questions answered the staff was cheerful and very helpful. Breakfast was great too.
There was quite a lot of noise from the trains that ran by on a regular basis
the size of the room, the fact that there was a fridge and a microwave in our room they advertised a shuttle to the airport, but it didn't run on weekends, and it cost $10 pp, The area around the hotel is not that great.
Nothing The service was poor, it was a very unclean facility, and the would not recommend this is place to anyone.
Friendly staff, excellent breakfast, large clean room, enclosed safe parking Slight lack of noise insulation from overhead room and outside traffic.
non smoking room, did have a bad smell of old smoking room.
Location is great on upper west side. close to subway. Rooms very attractive and modern. I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
Excellent - will definitely stay there again in the future.
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Great room, location and a friendly staff Nothing really
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
The room was large, comfortable and nicely decorated. The staff was very friendly, and the coffee good. Also, while the food menu was limited, it was all made with fresh ingredients & excellently prepared by (again) friendly & attentive staff. There is no real room service at this motel (though there is food delivered by local restaurants for a high fee). Also, we were disappointed that the hot tub was out of commission during our visit.
The room was comfortable, clean, and provided us with a great night's sleep. The staff in the morning when I checked out were short, and not very friendly. I wasn't asked how my stay was, was not provided a bill, and when I let her know that the hair dryer was not working in our room she just said "Ok, I'll make a note".
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
This was my third time in the hotel and it simply ticks all the boxes for me. Close to Newark and a free shuttle bus from the airport and also to Newark Penn Station. Comfortable rooms and a good breakfast. The bar menu is quite limited but not a problem for me, they serve beer after all!
the telephone out of order none come
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
The rooms were excatly what was shown on the web site unlike some other hotels, it was comfortable, and breakfast was included in the very low rate. It has been my second time staying there n it will always be my first choice of stay when ever I visit. N/A
The room was spacious! Great for a 2-girl mega shopping weekend. Lots of room for suitcases, shopping bags, and spacious closet. Free wi-fi. Shuttle bus service to train station and to nearby shopping mall. Breakfast was generous. The bar was good for drinks after a long day of shopping. The managers are truly in-charge which is good when you need to resolve matters and get things done. Shower curtain hangs on a curved rod which makes the curtain slide open, everything gets wet!
Airport Shuttle is very handy. Breakfast is great
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
Good location The hotel felt tired, although to be fair, work is being done to improve it
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
Perfect location, walking distance from Port Authority, Times Square, Broadway theaters. Comfortable bed, perfect plumbing, friendly staff. Breakfast (which is included) was terrible. We've been staying at this hotel (originally Best Western) for 10 years, and breakfast was always pretty good. Sadly, under the new management, the food quality went down south to the point of unrecognizable. It should either be improved radically, or there should be no charge for it.
Check in people and Breakfast Room Cleanness was terrible. Only one elevator for guest and employees
A minutes walk to Convention Center. That's it. In every aspects, inferior to the standard hotel. FedEx pick up service must be done by myself, for example. No coffee in daytime and night. No refregerator in room. Noisy at night due to 24 hour open taxi repair shop just in front of hotel.
Helping & caring staff. Excellent outside view from the room. Everything was excellent about the Best Western Convention Center.
I was expecting a much smaller room, so the size for the price I paid was excellent!
The staff is unfriendly, the rooms are very small and not clean, there is a lot of noise from the garage/body repair/ taxi service, next door. The location is in an area dangerous at night. The hotel has nothing to do with Best Western hotels chain, is just a very bad franchise. It's the worst hotel i have ever been. I would suggest to Best Western to cancel this franchise, otherwise they will ruin their image.
The staff was polite and helpful. That there were no vegetables on breakfast
Staff were pleasant Confusion at registration desk both checking in and out.
It is located within walking distance to Times Square, pretty good location. Staffs are friendly, and the room is clean which is the most important thing to me.
The room was too small !!!
Good value and a very clean room and facility
As a former Choice Hotel employee, I know how difficult it can be to find good people for your hotel staff. As soon as I walked in I was greeted by Carol at the front desk. She was down to earth, efficient and went above and beyond trying to help us find things to do in the area. Everyone we encountered from the desk staff to the maintenance man were friendly and helpful. Our breakfast buffet was delicious with a lot of yummy choices. Overall experience was wonderful and I would recommend to anyone needing to stay in the area!
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overall i thought the hotel was beautiful ! all the rooms were 1 bdrm suites with all kitchen gadgets & dinnerware. I personally LOVED the matching white terry cloth bathrobes ! and the public pool....BUT they did disppoint..we were promised a jacuzzi in our rm and all we got was a regular small bathtub! we had to even switch rms because the 1st bathtub wouldnt even work then upon settling into our 2nd room the toilet wouldnt flush!
A WARM GREETING UPON ARRIVAL. LOBBY SMALL, WITH LIBRARY AND 'LIVING ROOM' AREA TO THE RIGHT .FRESH FLORAL ARRANGEMENT AND CONTAINER OF LEMONADE AT THE CHECK IN AREA. HARD CANDIES ALSO AVAILABLE. DOWN THE SPIRAL STAIRCASE IS THE LIBRARY BREAKFAST/DINNER LOCATION. A SMALL BAR IS STOCKED AND AVAILABLE DURING 'DINNER' HOURS. TABLES OF FOUR, WITH FRSH FLOWERS ARE LOCATED NEAR THE FIREPLACE AND TV. TWO DOUBLE FRENCH DOORS LEAD OUT TO THE GARDEN BAR-B-Q AREA. FROM THIS LOCATION YOU ARE ABLE TO ACCESS THE INDOOR POOL. THE ROOMS WERE 'STANDARD'. BED, SMALL DESK, LAMP, TV, CLOSET ALCOVE, . LIVING ROOM COUCH, CHAIR, COFFEE TABLE STANDARD. SMALL TABLE WITH TWO CHAIRS. KITCHEN: FRIDGE, DISHWASHER, MICROWAVE, STOVE TOP. BREAKFAST IS OFFERED EACH MORNING. IT CLOSES PROMPTLY! A LIGHT DINNER IS SERVED MONDAY THROUGH THURSDAY. FROM 5:00 TO 7:00. FOR THE 10 DAYS WE WERE THERE WE NEVER HAD THE LIGHT DINNER AS THE HOURS DID NOT CONCUR WITH OUR COMINGS AND GOINGS. WE WOULD ARRIVE LBACK AT THE HOTEL BY 7:45....
Hotel and staff was amazing. Breakfast was delicious, rooms were spacious and clean. Our room had a full kitchen. I would definitely stay here again.
What a classy, peaceful hotel! Staff was beyond friendly and treated guests like family. Free high speed internet, quaint library, beautiful lobby, free computer/printer use, gym, childrens play room, etc.! The hot & cold buffet breakfast was the largest with more options than I've ever seen at a hotel, and fresh. The rooms are comfortable and spacious, with two TVs and fully equipped kitchen. The only problems were mild plumbing issues (had to flush the toilet twice), and sometimes you could hear sounds from the rooms next door. I strongly recommend!
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incident that occurred at your facility yesterday morning, 04/10/12, regarding myself and my service dog, Recon. I am a retired serviceman after being injured during one of my two tours of duty in Iraq. Even though I have had surgeries, my disabilities are not visible to the naked eye. As you may know, service dogs are something that are only issued after going through a rigorous and thorough application process and when in public are always wearing their vest, are highly trained and well-behaved animals. The incident occurred as follows: I was in NJ, from out of state, specifically for the VA in East Orange, NJ. I checked in Sunday evening and had a pleasant stay at your beautiful facility, until yesterday morning. I had checked out early, as I was due at the VA early, for lab testing. All I wanted was to get some breakfast to go, to eat after the lab testing. As soon as I entered the dining area, an older woman (employee) approached and informed me no dogs were allowed in the dining ...
Friendly, helpful, accommodating staff. Clean, comfortable room. Attentive to needs of animals.
Loved the shower, bed and location. Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
Great location and our view was fantastic. No refrigerators
Great location, great size of room, has a fridge in the room. I
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square. but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
Everyone was so nice from the bellmen staff and the front desk staff .They helped me and answered any questions I had.
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay. The air conditioning filter was clogged.
Clean. Modern. Comfortable. Lack of parking
Liked our room location (corner, 31st floor) Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
Beds very comfortable, nice new hotel in reasonable location, walking distance to times square.. and shopping. No Fridge in room ,noisy airconditioning, did not receive requested early morning wake up call. On check in had booked and paid for king bed, got 2 doubles as king not available, thereby reducing space in already small room.
Hotel was good. A little dated but clean and comfortable. Good value for NYC. Close to times square. Great view of the empire state building. Staff was excellent. Very friendly. They even got my a room on a higher floor for the views. Excellent customer service.
comfortable bed, clean, good location, friendly and professional employees
Nice room and view. Great Location
After the maid cleaned my room, she left the room open and did not close the door.
The hotel was small with a standard foyer but the room was surprisingly roomy with a good bed and layout.
The room was small, but larger than many other hotel rooms in Manhatten. It is quite adequate for two people. The closet was large, with a small coffee maker. The bed was very comfy and included pillow top mattress, down comforter, and down pillows. Desk, Internet connection, and flat screen t.v. Everything was new and very clean. There is also a computer provided for guest use in the lobby. The location is directly across from the Port Authority bus terminal. The street includes two adult DVD stores and is located in a side street that may scare some people. On the plus side, we were ten minutes from Time Square and there were people everywhere so we did not feel unsafe walking to or from the hotel.
Fantastic hotel, great location. Staff were great many thanks ti them. Ideal location next to Port Authority Bus Terminal and Subway Station. Street not seedy in our opinion, felt safe always. No complaints great stay. Many thanks.
The staff, were brilliant. So nice and helpful. Room was great, and very clean everyday. Only problem (which wasnt overly bad) is, it is right next door to the New York Parole Office, and not as close to Time Square Centre as I thought.
staff and location both excellent loved everything
Central location, clean, modern bathrooms, comfortable beds. Noisy but it's downtown Manhattan so it's to be expected.
The hotel was very nice and the staff we met were very helpful and friendly. We will stay there again.
Only problem was missing tv remote the first night. In looking for it I found lots of dust and a baby sock behind the headboard.
Awesome place. I would recommend to families and business travelers alike.
Full complement of bath supplies. Clean, roomy accommodation. Quiet room.
Location near subway was extremely convenient. Rooms were spacious by New York standards; the bed was very high quality and firmness could be adjusted differently for the two sides. The hotel was located near many excellent restaurants encompassing a wide variety of cuisines and price ranges. Walls were a little thin, so one could hear everything going on in the hall outside and arguments in the next room.
We like to stay in this hotel is clean and very friendly
location was right on the subway line, cookies at night was nice, rooms where quite at night breakfast not included in price
The metro station direct in house.
No help from doorman to flag taxis. Generally the hotel showed wear and rooms need refreshing.
Great location near all subway lines. Lots of restaurants within walking distance. Close to Soho and China town. We ran out of hot water twice during our three day stay. Consequently, they didn't charge us for those two days, and that, without any hassle.
My body was on west coast time and I tried to take a shower at 2am but there was no hot water. They also ding you an extra $5 for usable internet.
easy to get everywhere
Great location, friendly staff