Would you like to save as your currency permanently or for this visit only?
Expensive Valet only
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
The valet parking took to long to get your car
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
Very nice hotel! N/A
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
Excellent location, and services. The rooms seem very dated (south tower). Wallpaper peeling, dark look. Bar area is nice, but staff seemed to not want to be there and it showed in the service. Sat at the bar and had an unpleasant smell.
Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
Balcony was a plus My husband and I stayed for (3) days. Our room only cleaned 1 time. On that serviced day, only (1) towel returned, and I had to request a towel the next day. My son had the identical room and his wife had gotten ill one night, they had to call house keeping at (1am) to ask for a clean-up. The hotel staff came in and used a wet vac... to pick up (bio-hazard) vomit that had hit the floor. I'm sure this happens from time to time and you'd think they'd use some kind of disinfectant and clean more thoroughly the next day or on the occasion.. No other cleaning application was applied. Gross
Clean and modern looking rooms. Enjoyed the rain showerhead and the view from the rooftop bar. The staff was friendly and handed us mojitos at the check-in counter. Parking is way over-priced. Rooms were a bit small but still comfortable.
The room was great, very comfortable bed. It can be a bit noisy as it is on a busy street. Sounded like we were in NY.
Very near to the place where I wanted to go House keeping was poor,for examples not proper bed making, no shampoo refill and no bottle opener in the room in spite of minibar facility, not enough help for sightseeing information.
Very convenient to the Olympic Park. And loved the trendy style.
Rooftop Restaurant needs a remodel/ furniture could be upgraded. Floors as well in hotel hallways.
Rude staff. Small rooms, that felt unwelcoming. Poor location for anything outside of every touristy sites.
Next door to all of downtown Atlanta.
The hotel has a nice boutique feel. The bed was comfortable. We opted to pre-check the day before arrival and requested a spacious room from the options. The room we received was so small that there was no space to place our open luggage! Also, the shower was fairly small and no bathtub.
we were let of the second night when we explained why it was not suitable location. amenities. lack of breakfast. loud air con. price of car park
Staff at front desk were outstanding. Very friendly and helpful. Great location. Room was dusty in places and A/C made a rattling noise. Lamp shade had hole in it. Plugs on lamps only worked when lamp was on.
This hotel is very well placed in central downtown Atlanta, I was able to walk to the World of Coca-Cola, cnn and the Centennial Olympic Park, as well as Phillips Arena and Georgia Dome. It is conveniently located to a marta station as well (as I had no luggage, I came straight from the airport). The room was very comfortable, there was a well-equipped gym room, and breakfast was awesome, with a chef that would cook eggs, pancakes, waffles etc at your request. Well... I was woken up at 1 am by the noise of an electrical drill in the neighbor room just outside my door - the guest there got locked out of the room and they couldn't open the lock with the magnetic card. I called the front desk, which explained what was going on and the noise stopped some 5 minutes later. The next morning, nobody seemed to know or remember what happened, but during check out, when asked about my stay, I mentioned the episode and they promptly excused themselves and offered hh points on my card as a minor compensation, which was the least they could do.
We loved our city view from our room. The staff was extremely friendly. The location was in near walking distance to restaurants and entertainment, and right across the street from the Georgia Aquarium & Centennial Park. No continental breakfast. You had to pay an additional $12.99 per person to eat. Also, you have to pay for parking (which is common downtown). Check your car once valet bring it back to you. We had scratches and scrapes on our back bumper.
The location is perfect....steps to numerous restaurants and shops. Also a 10 minute drive to Atlantic station. The facility is beautiful with comfortable guest rooms and snooze adjust beds making your mattress meet your sleep needs. But the best part is the staff. Everyone was so friendly and helpful and really made us feel at home. Definately staying here on all my atlanta trips
I enjoyed my stay
The comfort of the rooms. Cleanliness. We had money disappear from our room while we were away.
Location, location, location. I didn't like that hotel had no complimentary breakfast. I understand that the hotel has a very nice restaurant, but if you have to spend $15 on breakfast you can't afford to eat dinner in the evening at hotel. I think you will find that more would frequent hotel restaurant and bar if could have a little breakfast on the house. bagel, muffin , milk, juice , something simple for pregame. 24 hr pantry is nice for midnight cravings.
Central location, friendly staff, good value for money
It was very close to the Georgia Aquarium and the Coco Cola Museum which is what we wanted to see in Alanta. I never like being charged fo parking.
Situated adjacent to Aquarium and CC World. Good choice of Restaurants in the neighbourhood
Room and amenities were comfortable and quality. I didn't like the $30 valet parking charge.
Very friendly and helpful staff. Nice complementary hot breakfast, too! Parking situation terrible. Valet told us he had 60 cars to park in 40 spaces and we were better off parking ourselves on the street. Street parking in downtown Atlanta is not the easiest or safest thing in the world; despite the great experience otherwise, it might prevent a revisit in the future.
HOT Breakfast! Modern decor/design Spacious room for young couple on short stay (#406) Friendly staff (Teddi, Alesia, especially) Welcoming and clean dining area Felt at home I like the security feature where guests have to swipe in with their card after hours Quiet Too short of a stay! Location was difficult to find for our Uber drivers
Location is excellent, walking distance from Centennial Park and many others. Basics in the room were clean - like the sink and the sheets...however the rest was not...carpet was dusty, little corners of the room weren't cleaned well/had hair etc, and mirrors/tv surface/pictures on wall were just smeared with a rag rather than actually windexed or whatever proper cleaner exists. I will be looking elsewhere next time most likely.
The Location Nothing
The hotel was very pretty and clean and the complementary breakfast was really good. The parking rates are outraeous .....
The Air kept shutting off all night.Motion sensitive. Poor system to stay comfortable.
The staff could not have been any more helpful. They were never too busy to stop and answer questions or help us with anything. The breakfast buffet was wonderful. The location was wonderful as well - easy access to the aquarium, coke museum and centennial park.
I stayed here because of its close proximity to the Georgia dome.
The two room suite is great when traveling with children. The breakfast was absolutely wonderful. There was a sign on the door to the pool stating the hot tub was not working. However, it was but it was full of children. It would be good to have stricter rules for the hot tub. The corners of the room (behind the lamp and furniture) were full of dust.
Polite staff. The parking fee was $30 per day plus tipping valet each time you came and went. Traveling with two vehicles made us leave hotel.
Being close to all the sporting events arena's
Excellent staff, very friend and accommodating Rooms a little dated
It was near tourist attractions. And it had valet parking. The alarm went off twice in the middle of the night. After evacuating twice we did not get a good explaination as to what was going on and we should have gotten a discount or something for being woken up by an emergency alarm twice!
The convenience of the location.
It is fantastically well located, 2 blocks from Marta station and from Centennial parrk, and the hotel is nice. The breakfast is not very good , not "continental" one but mostly american.
You can't beat the location. The rooms were clean and the beds were comfortable. Cute room layout. Free cookies, coffee/tea, and fruit-infused water at front desk. Good free breakfast. During breakfast, the manager even walked around to all the tables and asked how everyone's stay was. He was very personable, as was all the staff. Excellent customer service. Overall incredible value. Hamptons seem to be really stepping up their game lately. The TV didn't work the morning of our checkout. Also, you have to pay for parking, but it's honesty not really a negative because you'd have to pay for parking anyway to do any downtown Atlanta activities.
I liked that when I put that "do not disturb" sign on my door for my entire stay.....they left me alone! I've stayed in some places that totally ignore the sign. Also....Hampton Inn & Suites has THE BEST BED AND PILLOWS EVER!!!
Staff were very friendly. Room was clean and adequate. Breakfast was good.
The proximity of the hotel to major tourist attractions is great. Easy walking distance to the them all. The hotel was looked worn and rather unclean. The rooms were cramped. My TV did not work. After 3 attempts by the staff to make it right (and two comps on my bill) they move us to a different room. The staff did everything on their power to make it right for us, but I think they were handicapped by the facilities and resources available to them. Hilton needs to make an investment in this facility!
Location and parking were great. The bathtub would not drain. Very gross.
The staff were all friendly, and the room was pretty nice. Although the valet guys were really nice, they did get pen on my leather seats. the room didn't have a fridge.
People were fine Room,mainly the bathroom was horrible! Grout missing, mold on shower curtain. Disgusting.
Room was very dusty! Bathroom fixtures were all loose. Bathtub did not drain properly. Room door was coming off the hinges.
restaurant was nice Only valet parking available; one-hour free wi-fi only
Beautiful lobby Room very small, paint peeling in all rooms, looked dirty. By vent towel with plastic bag taped to it.
First and for most the staff was amazing and helpful. Being so close to downtown attractions saved so much money on parking. Where to start, first I booked this room months ago, so I get that stuff changes but my biggest problem could of been fixed by simple things. First WE COULDN'T FIND THE HOTEL!!!!! Apparently sometime from the time I booked to when we showed up the hotel got bought out or something. The upper management must of decided to renovated the hotel. So when we showed up (around 11pm) the hotel didn't look open. so we drove around for an hour to find it asking 3 other hotels where it was and getting directions from a homeless person to find it and still missed it! Until we walked ALL the way around the building through the construction area to find the front desk. Second part of the reason I picked this hotel was the pool and breakfast, didn't find out about the pool till after we checked in. We were informed about breakfast but to loss out of the free breakfast with only a 15% discount at waffle house, was not what I was expecting because it was another way to save money we now had to spend. Also the construction workers started work early in the morning near the occupied rooms after such a late night trying to find the hotel, the wake up call sucked!!! We had no DO NOT DISTRIBUTE sign so the cleaning staff nearly walked in even though we called out telling them other room was occupied. I do want to point out that the staff was amazing and did everything they could to make up all of our complains. They make off the construction zone, put up an entrance sign, and got us a do not disturb sign. But all of these complaints could of been fixed by a simple call before our check in date to let us know what was going on at the hotel. So a way we knew what to look for instead of leaving us lost.
Convenient to downtown Staff. When we checked in earlier that day, apparently the lady never really checked us in bc the staff opened our door at 3 am bc it showed no one was occupying the room. That was fun.
We had an early start and needed to stay close to the Dome. The hotel was perfectly located for this as well as Centennial park and we could leave the car until 3pm which was a huge bonus as we did not need to find additional parking. The hotel is a typical Holiday Inn but the front desk and valet staff make it amazing. Attentive, happy to help and keen to make sure you have everything you need. Just Fab!
15% breakfast at Waffle House and a block from Centennial Park, Georgia Aquarium, World of Coke, etc. This hotel was so difficult to find. When I entered the address into my gps I clicked on the one that was suggested. It took me to the NE street address, not the NW. I got to the center of the area around 5:00pm and it took me until 5:50pm to actually find the place. When I booked the place, it had a notice that the restaurant, bar, and pool were all under construction but I thought it wouldn't be so bad. The whole outside of the place was under construction and the only sign of the hotel at eye level said "AC Hotel/Marriot". I finally pulled into a lot behind the hotel and made it to the desk where they assured me, it was the Inn. They have valet parking for $25/day but it's a complete rip off because you can get cheaper parking on the same block for $15/day. The staff wasn't a problem, they were rather helpful. It was the fact that the only lights in the room where lamps, so it was dark when you first walk in. The renovations were pretty noisy on my floor and noisy guest would wake me up at 3am from outside the hotel and inside. I felt that it was overpriced for the condition it was in and will definitely book somewhere else next time.
Cleanliness and location Noise at early hours of the morning as construction is ongoing
The location was great. Not far from Philips Arena at all. We did have a problem with being so close to the park. They were having a music festival and it started up at 7 am the morning after we didn't get in until around 3:30 from concert. The room was so tiny you couldn't move. Clorox smell was so strong, both of us got a headache immediately. The carpet was soaking wet in the room. You couldn't walk on it without shoes. We were put right by the elevator, so we heard every single person that got on or off. For the price, this room was not up to par. It looked nothing like the photos on the site. I think we may have been given one of the "bad" rooms. I just felt dirty when I left.
Location Property under construction. Pretty beat up.
It was not mentioned at booking that this hotel was undergoing renovations. I would not have stayed there had I known
This hotel had a great location and was within walking distance to many of the top attractions downtown. The hotel entry is super nice, but the rooms could do with a bit of updating.
Great value for location Like most hotels downtown parking expensive. There was some type of construction going and there was no restaurant in the Hotel.
The hotel is in an excellent location for downtown attractions and the GWCC conference center. I did not experience the same issues with cleanliness as other reviewers, but I will say the bathroom did look like it needed repair. The staff was extremely unhelpful. When we arrived to check in before a sold-out concert at the Georgia Dome, the check in system was down and the one staff member tasked with helping everyone was just standing there explaining the situation and not storing anyone's bags. Finally about 30 min later, he tried to manually check everyone in but was so disorganized we eventually found another staff member (who was on her cell phone and told us to wait) to leave our bags with so we could go to the concert. Later on in my stay, there was an issue with being overcharged for valet parking and a different staff member was very condescending to me while reprimanding me for the issue. I guess I should have just been happy she took the charge off? The parking is also very expensive and you can enter the garage from the basement of the hotel so I'm not really sure why I couldn't self park. Overall, if I didn't get such good pricing on this hotel, I wouldn't stay there again.
This guest did not leave comments about this hotel.
Location, I think they should keep the water filter machine on. Specially night time.
location, staff, breakfast
This guest did not leave comments about this hotel.
Location ok I was price gouged during storm evacuation. Normal rates were closer to $---.
Location The nasty hair in my tub and the hard beds
The staff was friendly. outdated and not well-maintaied building; mold stains in bathroom; broken coffee maker; broken alarm clock; complemetray breakfast was not ready on time; inefficent front desk (only one person); midnight noise from outside.
Close to alot off attractions room beds were hard no heater and last day had no hot water
Location and beds Free continental breakfast was horrible. I've traveled all of the world and have stayed in many hotels. This was by far the worst breakfast I've experienced.
Location and price Elevator
This guest did not leave comments about this hotel.
The staff was exceptional!!! The building was older and dated.
Central location, good value for money compared to other hotels around. The sink in the bathroom detached from the wall! Water was flooding, I called the staff, but no one showed up for at least 40 minutes! The walls were not very clean.
Location of hotel - neighbourhood.
the location and breakfast bar The suite I stayed in had a window that was not covered and let light in all night long. Also the electrical outlets were loose. It was difficult using them. The room was clean on the surface but the hidden places were not clean; ie beside the bed and night stand. You could use new pillows for the beds.
The only good thing I enjoyed while staying there was the location. Staff wasn't helpful at all. We were also charged for a half day because we checked out 10 minutes late. They didn't even tell us we were being charged it just showed up on our bank statement. Very unprofessional.
The kindness of the reception staff.The vicinity to the convention center and the metro (MARTA) station. MARTA transportation to and from the airport is more efficient than taxi. The rooms are not so clean. The environment seems unsecure.
close to coke and georgia dome work out room closed
location needs to be remodeled
Excellent, polite customer service Clean rooms Elevators behaved erratically, and the doors kept closing aggressively on boarding passengers.
free internet access; downtown; convenience store nearby the water failed twice in one week; i reserved a smoking room and a non-smoking room was assigned to me; the breakfast is not very good.
Very clean, friendly staff, close to attractions. Only valet parking, nothing open after midnight around that area.
The breakfast The bathroom was very small. the facet was not attached to the sink.
It was clean, inexpensive, and it had free wi-fi and breakfast.