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Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
Tim at the front desk was exceptional, his customer service was the best.
The valet parking took to long to get your car
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
Staff, food, and location were all great. Our vehicle was damaged after paying a $70.00 fee for 2 nights of parking and the staff basically told me we were shit out of luck on them even attempting to offer to repair the damages even though they were the only ones that had access to the vehicle. This was a very huge disappointment. We may pursue the matter legally.
Balcony was a plus My husband and I stayed for (3) days. Our room only cleaned 1 time. On that serviced day, only (1) towel returned, and I had to request a towel the next day. My son had the identical room and his wife had gotten ill one night, they had to call house keeping at (1am) to ask for a clean-up. The hotel staff came in and used a wet vac... to pick up (bio-hazard) vomit that had hit the floor. I'm sure this happens from time to time and you'd think they'd use some kind of disinfectant and clean more thoroughly the next day or on the occasion.. No other cleaning application was applied. Gross
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
Very nice hotel! N/A
Close to Phillips Arena The hotel is outdated; tried to charge us $3.75 delivery service for silverware; water in shower didn't drain.
Incredible views. Within walking distance of almost everything Atlanta has to offer. Friendly staff, quick to respond to any requests at any time of the day/night. Our AC unit lost power at 11pm, they had it working by 11:30pm. ORDER A DRINK at the bar on the 73rd floor and then sit back and relax while the room rotates, giving you the best view of every part of the city. Worth the money. Only complaint - the beds in the double queen rooms are small, and do not comfortably sleep two adults.
Location,luxuries ,clean,staff,view Valet parking
View from the room was lovely. Used to having breakfast and parking included in the price of the room.
I loved how accommodating and welcoming they are for pets. The cost of the room based on the size. Was expecting something much bigger for the cost of the room.
The hotel is probably the best in Atlanta. Especially if this is your first visit. It's pretty cool because you can go on the 72nd floor and see the entire city. Well the parking was terrible. We were really disappointed. We decided to self park vs valet, grabbed a ticket.. This parking garage is so tiny. We drove around looking for parking, ended up on the top floor. No parking. So we had to leave the parking garage. Paid money to drive around looking for a spot. We ended up Valeting. The next day we checked out, and came to find a note on our truck that another car hit our truck and ran. Good thing a couple saw and left their car info. Basically the parking is the worst part.
TL,DR; List: - Clean and modern - Awesome view - Two blocks from Centennial Park and all the attractions there (Aquarium, Coke museum, etc) - The staff was pretty awesome and very friendly We were there for only two nights for a concert that was in the park, so the location was the entire reason I chose the hotel. The room was a tad small, but well maintained and modernly furnished. I wish they had glass doors in the shower instead of a tub and a curtain, as I have 3 kids that don't know how to keep the curtain in the tub and thus the water not all over the bathroom floor. There were a LOT of places to eat around the hotel, but most were either SUPER pricey or not opened on the weekend as the most likely catered to the business crowd. There is an underground mall that we found had a pizza joint and a chinese place opened. Waffle House is also a couple blocks away, and on your way to the park. We also walked over to The Varsity for lunch so the kids could experience it. It was about a 20min walk each way. Other immediate eateries I saw: Hooters (across the street, open till midnight), Hard Rock Cafe (also across the street), some brazillian steakhouse that looked AMAZING, a fish place named Ray's that looked pretty pricey, several bar-and-grill type places, and some cozy little place a block down that had a cute name that had southern food. Parking was crazy. My GPS took me to the smaller entrance, so I wasn't aware there was self-parking right at the hotel. It was $22 per day to self-park, but I ended up where the guard pointed me towards a block away for $20 a day. I would have rather paid the extra $2 a day and had the car in a more convenient location. Since we were just there a couple days, and had no intention of going anywhere in the car, the only benefit would have been packing our stuff into the car and taking off without having to walk through the city with all our luggage. The pool was a bit interesting. I loved the fact that it was inside, so even though it was raining all weekend, the kids and I were able to take a dip. It's a strange little pool, not concrete but rather some sort of plastic insert. The biggest let down was that we did not see a hot tub. Nothing better to relax after standing for a 4hr concert in the park than to relax in the hot tub. Also, to get to the pool (and the workout room), you have to go to the 9th floor, then over to another elevator off to the side, then up to the 11th floor. Seemed very strange, but I guess they may have added the pool later. Lastly, we found out the last day that you can go up to the tippy-top floor, where they have some observation decks setup. We got all excited, since the hotel is like 70+ floors, and we were told you can see several states away. However, we found out that it isn't opened until like 3pm, and being out last day and having a 8hr drive back home ahead of us, we were not able to actually go up there. Oh well, maybe next time. TL,DR; List: - No free wifi in the room - Parking is a mess, and valete is pricey - There are a few restaurants in the immediate couple of blocks, but most of the cheaper options were not open on Sat or Sun (not the hotel's fault, I know) - Most of the channels on the TV were not in HD or were VERY fuzzy - Pool is strange to get to, and no hot tub
The Westin Peachtree was a lovely hotel; we would definitely stay there again. My only complaint was that we went to the bar for some late night snacks/drinks and it took an incredibly long time for us to be served. The food took an hour and we only ordered a quesadilla! Granted they were busy, but I think they should've been able to handle the crowd since they are a well-established facility. There was no manager there to address the issue. That being said, we also ate breakfast there the next morning and the service was very prompt. Overall the hotel was really nice, clean and comfortable.
Close to all I needed, amenities were complete Noise, heard next room talking till 3 am.
Location Poorly managed and staffed. Rooms need insulation from the hallway sounds. Charged for Internet when I was told it was free as a Starwood member.
Great hotel with excellent service. - typical of a Westin! View of Centennial Park from the room was beautiful.
The shower was nasty. Hairs in the shower and around drain. There wasn't enough towels.
Very nice room with amazing view of dowtown
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
initially given poor room. charge for room from Hyatt showed up on my card
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
Very modern and clean! Really enjoyed my stay there! I did not like that the hotel charged me $126.00 to park my vehicle for a 2 night stay. I was not informed of this charge until check out.
Great staff, great location, great place
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
Loved the location? Could of been a little cleaner.
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
Computer downtime meant manual check-in system with pen and paper. They had all hands on deck and handed out vouchers to guests in long line, served drinks (alcoholic included) at no charge, and walked you to your room. Overnight parking was very pricey (I think $35/day).
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
I love, love, love the dark cool colors of the room and the modern design! I also loved the peak-a-boo shower! I did not like the $30/night parking fee.
I loved the decor of the rooms,it was very romantic and exciting. I enjoyed the whole stay!!!!
Very clean and modern looking. Nice spot for couples or adult fun. Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!! Cant think of anything I didn't like
The nice staff, the incredible view and the accessibility to everything we were doing that weekend. No.
The facilities and location The way the staff stared and treated us as if we didn't belong there. It was a long three days.
Free hotel car within downtown area
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch. The weather...... But that's not your fault.
The staff was excelent. The bars in the hotel were great and the convenience of great restaurants was wonderful.
Beautiful corner room! Very chic and modern. Great staff.
The friendly effective checkin, the pool area, the BLT, the bed Ordering a burger at the pool - it took more than an hour to arrive ? Minibar was not replenished on a daily basis
It was a cool, fun hotel. The room was tiny for the price and the shower did not have a door so it was freezing!
The room was great, very comfortable bed. It can be a bit noisy as it is on a busy street. Sounded like we were in NY.
Very near to the place where I wanted to go House keeping was poor,for examples not proper bed making, no shampoo refill and no bottle opener in the room in spite of minibar facility, not enough help for sightseeing information.
Next door to all of downtown Atlanta.
Rooftop Restaurant needs a remodel/ furniture could be upgraded. Floors as well in hotel hallways.
Clean and modern looking rooms. Enjoyed the rain showerhead and the view from the rooftop bar. The staff was friendly and handed us mojitos at the check-in counter. Parking is way over-priced. Rooms were a bit small but still comfortable.
Very convenient to the Olympic Park. And loved the trendy style.
The hotel has a nice boutique feel. The bed was comfortable. We opted to pre-check the day before arrival and requested a spacious room from the options. The room we received was so small that there was no space to place our open luggage! Also, the shower was fairly small and no bathtub.
Rude staff. Small rooms, that felt unwelcoming. Poor location for anything outside of every touristy sites.
I stayed in this hotel because I was in town for a conference its hotel was booked solid so I choose Hotel Indigo as an alternative. I was thoroughly impressed by the room, it was stylish and cute, the food was great and the staff was super helpful. This hotel was one of the best hotels I have stayed in in the U.S. I liked that it was quaint when compared to something like a Hyatt. I was a really wonderful hotel and if I visit Atlanta again, I surely will be staying there.
The Indigo is beautiful, it exceeded our expectations even in the 4 star category. The staff was mindful and courteous. It took a little longer than expected for the Valet to bring our car to the front. If the hotel is busy it is very difficult to pull in front for the Valet. The location is terrific but getting in and out can be a pain.
Breakfast was expensive but poor quality
Recently updated very modern and clean. the Layout is strange.
LOVE LOVE LOVE this hotel!! A very beautiful place!!!!! Valet was superb and were very personable and professional. The front desk workers didn't have any personality and were not very nice at all. Their attitude was the same as I checked in as well as when I checked out.
Great location. Marta was across the street and five points station is one stop away. Easy to get to turner field and main attractions. Room was clean. Hotel lobby was nice. Staff, very friendly and helpful. Only one of my keys to the room worked but staff fixed that.
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The hotel is in a great location (walking distance to a lot) and is spotless but best was the comfort of our room the bed was excellent and it was VERY quiet on our floor! No.
ABSOLUTELY NOTHING I was placed in a dirty room with a used malfunctioning shower that maintenance was nice enough to help. No rooms were vacant to get relocated. A stained pillow that smelled horrible. Was given the wrong number to get money place back on my card.HELP!!!!
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The hotel is beautiful and the staff accommodating. The location is great. You can valet park and walk to many places. There is a shopping center across the street. We walked a block and went to agathas dinner theater. There is also a Starbucks next door
The location, the staff were very friendly and helpful. Very clean no
The comfort of the rooms. Cleanliness. We had money disappear from our room while we were away.
Location, location, location. I didn't like that hotel had no complimentary breakfast. I understand that the hotel has a very nice restaurant, but if you have to spend $15 on breakfast you can't afford to eat dinner in the evening at hotel. I think you will find that more would frequent hotel restaurant and bar if could have a little breakfast on the house. bagel, muffin , milk, juice , something simple for pregame. 24 hr pantry is nice for midnight cravings.
Central location, friendly staff, good value for money
Situated adjacent to Aquarium and CC World. Good choice of Restaurants in the neighbourhood
We loved our city view from our room. The staff was extremely friendly. The location was in near walking distance to restaurants and entertainment, and right across the street from the Georgia Aquarium & Centennial Park. No continental breakfast. You had to pay an additional $12.99 per person to eat. Also, you have to pay for parking (which is common downtown). Check your car once valet bring it back to you. We had scratches and scrapes on our back bumper.
we were let of the second night when we explained why it was not suitable location. amenities. lack of breakfast. loud air con. price of car park
I enjoyed my stay
Staff at front desk were outstanding. Very friendly and helpful. Great location. Room was dusty in places and A/C made a rattling noise. Lamp shade had hole in it. Plugs on lamps only worked when lamp was on.
It was very close to the Georgia Aquarium and the Coco Cola Museum which is what we wanted to see in Alanta. I never like being charged fo parking.
The location is perfect....steps to numerous restaurants and shops. Also a 10 minute drive to Atlantic station. The facility is beautiful with comfortable guest rooms and snooze adjust beds making your mattress meet your sleep needs. But the best part is the staff. Everyone was so friendly and helpful and really made us feel at home. Definately staying here on all my atlanta trips
This hotel is very well placed in central downtown Atlanta, I was able to walk to the World of Coca-Cola, cnn and the Centennial Olympic Park, as well as Phillips Arena and Georgia Dome. It is conveniently located to a marta station as well (as I had no luggage, I came straight from the airport). The room was very comfortable, there was a well-equipped gym room, and breakfast was awesome, with a chef that would cook eggs, pancakes, waffles etc at your request. Well... I was woken up at 1 am by the noise of an electrical drill in the neighbor room just outside my door - the guest there got locked out of the room and they couldn't open the lock with the magnetic card. I called the front desk, which explained what was going on and the noise stopped some 5 minutes later. The next morning, nobody seemed to know or remember what happened, but during check out, when asked about my stay, I mentioned the episode and they promptly excused themselves and offered hh points on my card as a minor compensation, which was the least they could do.
Room and amenities were comfortable and quality. I didn't like the $30 valet parking charge.
The staff at the front desk were exceptional The internet connection was unstable
Close to attractions. Breakfast.
It was located to what we were visiting but a little far away from other areas of interest (midtown) The bathroom door did not stay closed or lock.
I enjoyed the modern feel of the hotel, although almost too much. Nice, clean facilities. Nice bathroom. Comfortable beds. Hard wired ethernet connection. Free WIFI Bathroom door was a sliding door which didn't lead to very much privacy. Wouldn't be a huge deal to a family but you couldn't feel comfortable using the bathroom for fear of someone hearing :) The overall lighting in the building was a little dark. I think they were going for a low light, kinda intimite feel but it was almost too much. Almost spooky in some instances. No breakfast. Price.
I love the front desks agents and staff they all were WONDERFUL!! VERY HELPFUL AND INFORMATIVE!!! I AM SO DISAPPOINTED IN THE LENGTH IT IS STILL TAKING TO CLEAR A CREDIT CARD THAT WAS USED TO MAKE RESERVATION TO MY BUSINESS CARD.. SO MUCH CONFUSION .. NO ONE RETURNING CALLS!!! VERY UPSET ..
Friendly staff - accommodated every request I had Location Facilities Clean Slow elevators - need additional signage for the second elevator and stairs
Everyone and everything about the room was great. I would most definitely stay there again. It was was in walking distance from the aquarium and moat of all my little girl enjoyed it the most.
The location, the friendly & helpful staff, and the very comfortable room made for a really nice stay. I really didn't expect to enjoy this hotel as much as I did. There wasn't really anything I didn't like. Of course, I always appreciate a free muffin or donut at breakfast when I'm paying over $100 per night, but this isn't a deal breaker for me.
Excellent & friendly service Lackluster breakfast selections
The Air kept shutting off all night.Motion sensitive. Poor system to stay comfortable.
The hotel was very pretty and clean and the complementary breakfast was really good. The parking rates are outraeous .....
The two room suite is great when traveling with children. The breakfast was absolutely wonderful. There was a sign on the door to the pool stating the hot tub was not working. However, it was but it was full of children. It would be good to have stricter rules for the hot tub. The corners of the room (behind the lamp and furniture) were full of dust.
Excellent staff, very friend and accommodating Rooms a little dated
Being close to all the sporting events arena's
Polite staff. The parking fee was $30 per day plus tipping valet each time you came and went. Traveling with two vehicles made us leave hotel.
I stayed here because of its close proximity to the Georgia dome.
It was near tourist attractions. And it had valet parking. The alarm went off twice in the middle of the night. After evacuating twice we did not get a good explaination as to what was going on and we should have gotten a discount or something for being woken up by an emergency alarm twice!
The convenience of the location.
The Location Nothing
The staff could not have been any more helpful. They were never too busy to stop and answer questions or help us with anything. The breakfast buffet was wonderful. The location was wonderful as well - easy access to the aquarium, coke museum and centennial park.
Very comfortable beds, very clean, nice breakfast. Parking wasn't the greatest although at least they had off street parking in an enclosure for safety, at a price. When you walk out the hotel gate you meet immediately with street people asking for money.
Location downtown staff breakfast
The crews are very kind. The breakfast can be carried out for eating in the room. The location is very good that 5 min to the metro station. The content of breakfast is a little bit simple. No much option is obtained. I wish I can have ham, eggs, and cheese.
Appreciated the shuttle. Kind of noisy
Charming staff, free shuttle bus round town, free breakfast, convenient location, good bar next door
Warm, friendly and helpful.
The hotel is located at the heart of Atlanta, within a walking distance (10 minutes) from the Atlanta Aquarium, New World of Coca-Cola and cnn headquarter. It's a good alternative for pricy hotels of the downtown district. The huge advantage of this place is breakfast, wifi and the 3-miles radius shuttle included in the price. It means easy access even to more distant attractions like High Museum of Art (really woth seeing) or galleries at the Atlanta Station. very comfortable beds. Highly recommended. Depending on the room location, you can end up with a nice panorama of Atlanta or a concrete wall, which was my case. But after all, it may happen in any hotel, and the room is basically for sleeping, and not admiring views :-)
The hotel shuttle service. The lack of a hotel manual (stating the time for breakfast, the possible extra costs, nice things to visit in the neighbourhood of the hotel, etc.).
Fantastic , helpful and enthusiastic staff . They make all the difference
Our room was spacious and comfortable. The staff were friendly. Nice to have breakfast available. Tea at the end of the day was relaxing. Enjoyed the large TV and opportunity to rent a recent movie while relaxing in our room.
Had a really great stay here for a conference: very comfy bed, big and clean room, nice free breakfast, 24h meals available, free wifi. Short public transport ride away (walkable) from mid town and pretty close to downtown sites. Bathroom was a bit small but this wasn't really an issue.
Very friendly and helpful staff. Nice complementary hot breakfast, too! Parking situation terrible. Valet told us he had 60 cars to park in 40 spaces and we were better off parking ourselves on the street. Street parking in downtown Atlanta is not the easiest or safest thing in the world; despite the great experience otherwise, it might prevent a revisit in the future.
HOT Breakfast! Modern decor/design Spacious room for young couple on short stay (#406) Friendly staff (Teddi, Alesia, especially) Welcoming and clean dining area Felt at home I like the security feature where guests have to swipe in with their card after hours Quiet Too short of a stay! Location was difficult to find for our Uber drivers
Beautiful lobby Room very small, paint peeling in all rooms, looked dirty. By vent towel with plastic bag taped to it.
The proximity of the hotel to major tourist attractions is great. Easy walking distance to the them all. The hotel was looked worn and rather unclean. The rooms were cramped. My TV did not work. After 3 attempts by the staff to make it right (and two comps on my bill) they move us to a different room. The staff did everything on their power to make it right for us, but I think they were handicapped by the facilities and resources available to them. Hilton needs to make an investment in this facility!
Location and parking were great. The bathtub would not drain. Very gross.
Room was very dusty! Bathroom fixtures were all loose. Bathtub did not drain properly. Room door was coming off the hinges.
The staff were all friendly, and the room was pretty nice. Although the valet guys were really nice, they did get pen on my leather seats. the room didn't have a fridge.
People were fine Room,mainly the bathroom was horrible! Grout missing, mold on shower curtain. Disgusting.
restaurant was nice Only valet parking available; one-hour free wi-fi only
It is fantastically well located, 2 blocks from Marta station and from Centennial parrk, and the hotel is nice. The breakfast is not very good , not "continental" one but mostly american.
I liked that when I put that "do not disturb" sign on my door for my entire stay.....they left me alone! I've stayed in some places that totally ignore the sign. Also....Hampton Inn & Suites has THE BEST BED AND PILLOWS EVER!!!
Staff were very friendly. Room was clean and adequate. Breakfast was good.
You can't beat the location. The rooms were clean and the beds were comfortable. Cute room layout. Free cookies, coffee/tea, and fruit-infused water at front desk. Good free breakfast. During breakfast, the manager even walked around to all the tables and asked how everyone's stay was. He was very personable, as was all the staff. Excellent customer service. Overall incredible value. Hamptons seem to be really stepping up their game lately. The TV didn't work the morning of our checkout. Also, you have to pay for parking, but it's honesty not really a negative because you'd have to pay for parking anyway to do any downtown Atlanta activities.
I read so many negative reviews after making reservations that I was scared of what I had gotten us into. All my concerns were for nothing. It was an excellent location to the Georgia Dome, restaurants and downtown Atlanta and all it has to offer. Every staff member we came in contact with during our short stay was very friendly and helpful. Thomas checked us in and while talking we found out his sister lived where we vacation. The cook, Greta, became very special to me. The food was great (and REAL nothing canned) and the staff kept the food replenished, counters and tables wiped down. The staff must have a great boss because everyone seemed happy and content. The hotel appeared to be in a remodeling mode because the lobby and dinning area were very attractive. Our room had new furniture, carpet, tv, drapes, floor and wall tile in the bath. I loved the modern lamps and bath fixtures. My favorite was the wall lamps on each side of our king bed. In addition to the wall lamp, it had an attached LED light that could be positioned to shine on my reading material. FANTASTIC. With all the work that has been done to improve the hotel, there are still touch-ups and refining left to be done. Also it is time to replace the mattress, it is squeaky. I feel sure by SEC time next year the touch-ups will be complete or close to it. A Note to THE BOSS: You have a great, hard working staff. This is the best asset you and the hotel have going for you. Don't mess up. Keep them happy and most of all treat them good.
I liked it here, great location and great service. Since it was under construction it was a lil unappealing but all for the better I do feel like the bathrooms (shower) need to be renovated. It didnt really match the modern appearance of the hotel. And the beds are really hard. Some of the towels and blankets and pillows had stains as well so there are a few things that could be better
Toilet leaked, couldn't use the fridge it wouldn't shut. Made a call to get it fixed and no came.
Very helpful staff. Breakfast was good. Business room was good but not large enough for the amount of guests. Parking cost $15 and the garage I had to park at was two blocks from the hotel. Parking at most hotels I have stayed was included. Both elevaters were old and needs maintenance. Room door handle would not open when handle was pushed down as normal. It had to be down then pulled up to open. Room promised on line was King bed facing courtyard, room received was two queen beds facing street.
Everyone was very nice & helpful.
Very nice staff. Well priced for a good location Our booking was not confirmed. But they were very nice and helped us through it. The room was loud
Great room! Perfect for me while in town to audition for Jeopardy. :) Very clean, very comfortable bed. All amenities good. Very good breakfast. Awesome staff. Convenient to everything. MUCH better price that other nearby hotels. Parking spaces small in very tight garage but no biggie.
Overall a great experience from the welcome at the front desk to check out. My room was very clean and supplies and towels were replenished daily. Even the maid greeted me with a warm smile and hello. The available snacks at the front desk were a welcome treat. The staff was very happy to answer questions and offer directions to restaurants and transportation. One draw back to my room is that it faced the inner courtyard. There was a party (wedding?) going on that lasted late. It extended to what seemed like an after-party with loud voices even later.
Friendly staff and a GREAT shower. Decent free breakfast. Rooms show some wear and tear but not a bad spot if you don't want to spend on the big hotels up the street.
The staff was super sweet and helpful. All of them! I feel bad saying anything bad about the hotel bc they literally were so nice! The phone didn't work, someone had to come fix it, the shower head was set up in a way that it was impossible to move in the shower. Really weird. The room was located right next to a busy street and all we heard was trucks all night long. Thin walls and we heard people fighting in other rooms. There was this bright streetlight that shined through our room and curtains. We couldn't keep it out. The parking was annoying and very hard to do in a cramped space. I left my stay early, and complained about the room. The guy at front desk told me he would credit me half the day back, but I ended up being charged another half day and not credited. So I have paid more for a stay than I was suppose to. I've called and left a message anout getting my money back, but no response.
I am a 93 yr old woman travelling to see my daughter with a friend. We booked thru booking.com only to get to the hotel and find there was no reservation. The staff was wonderful and helped us even tho Atlanta was full because of bad weather. They got us a room and helped us with the shuttle Great young ladies.
friendly staff breakfast outside road noise