Reviews for Avis in Washington
- All reviews 100%
15 Feb 2018
Great rental experience
Pros: Jamie was wonderful. I'd reserved the car for 7 a.m. but was dropped off by my Uber before 6:45. Jamie saw me outside in the chilly weather, went and got the car for me and let me start my rental a little early. Excellent customer service.
8 Feb 2018
I booked the car through KAYAK but payment at AVIS at different charge
Cons: We make the booking car rental at KAYAK at the cost 348.92 $ for Avis Rent a Car Confirmation Number:02673329US1 ,But when pick up AVIS made up the contract charge 572$ at 11:15am (28th Dec) . We claim the payment at return time of drop off at (12:00 noon 30th Dec) , They said that because we pick up 45min early then they charge additional 1 more day , it's not fair if they mentioned clearly and adivise us we would delay pick up 45 min to meet the contract term . The total amount 572$ was not clearly in detail . In additional on 2nd Feb ,2018 our bank card has been charge other 130$ by Avis for unknown reason . All the gap paid amount with booking amount should be returned to us as requested . Please help us to claim back to AVIS . We are very upset for what KAYAK has GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOK Find a lower price, we'll refund you 100% of the difference. Book an Express Deal, we'll refund you 200% of the difference. Please check & claim back money for us . Tell us the contact point in AVIS for claim this booking .
5 Feb 2018
Pros: Quick in getting me my car
Cons: I expected to pay half the amount I ended up paying. My estimated total was around $33, and I understand it was an estimation, that's fine. But I ended up paying $80!! AFTER they gave me the receipt and AFTER I asked for them to explain all the charges did they offer me an explanation of "it's because you didn't fill up the gas tank even though it says full". After inquiring some more about what they meant by that, I do understand why they're asking me to fill up the tank and bring in a receipt even if the gas gauge reads "full," but it would have been really nice (and quite simple on their part) to have informed me of that BEFORE I took the car. Yes, they did ask me before I took the car, if I wanted to pay the $30 extra for them to fill up the gas tank. Since I was only driving a few miles for a few hours, I didn't expect to use enough gas to empty the tank, so I kindly declined. When I was talking with them, there was also a line forming, so they were annoyed that I was asking these questions (and it was quite apparent on how annoyed they were). Not using Kayak or Avis again. Extremely disappointed.
16 Jan 2018
Pros: Friendly, helpful staff. They made picking up and dropping off the car easy.