Reviews for Avis in Washington
- All reviews 100%
29 Nov 2017
Pros: The car was fine and I was able to get a cheaper rate than many other places in town.
Cons: There was an added 6 dollar fee that was never explained. We were in a hurry to leave although I did ask the lady about it and she said it was "too late" to change it. She claimed at first that we had said yes to some extra damage coverage online which we had not and this was reflected on the bill. So I never did figure out what the 6 dollar charge was and when we went to turn the car in they said we could call the customer service office about it, but in reality I am not going to sit on the phone for 30 minutes for 6 dollars and the charge should not have happened in the first place. Secondly, we had to stand in the cold for about 15 minutes as we waited for our car to be prepared. That was annoying although the attendant did apologize for it. We were just in a hurry to get on the road because it was the day before Thanksgiving and we were in a hurry to beat traffic. It's just these small things that make you not want to rent with this company again.
1 Oct 2017
Pros: Representatives were very helpful for a novice!
14 Sep 2017
14 Aug 2017
Car was fine -- Avis staff were abysmal.
Pros: The car was fine.
Cons: Avis staff were rude, uncommunicative and unhelpful. Very long wait to pickup car, no explanation, lots of chaos and confusion. Staff were fighting with each other and ignoring customers. Total lack of accountability or basic customer service.