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Excellent condition of room, great shower, huge plasma screen at the end of the bed! No windows in the room!!
bed was very comfortable, very conveniant for centre of birmingham.Liked the free papers and fruit at the desk. room was too warm, thought there should be more milk and tea in the room.Bathroom door was hard to close.didnt like that there was nowhere to hang clothes.
It was very close to the Birmingham Symphony Hall and I was able to walk to and from the venue I was attending. I'm elderly and disabled, and it was very convenient for me. I liked the hotel although I'm not absolutely comfortable with the concept of no windows and relying on air conditioning for ventilation. This might be simply a factor of age, it was my first experience of this type of accommodation. I'd stay there again if I was going to Symphony Hall again.
compact room, comfy bed
hotel was clean and good price great loctation loved the rooms very cosy
Location, internet, breakfest, the building is nice, the reception with stairs are nice, the staff was corteous. Room is too small for the price, no windows, smells dump.
good location for birminghambusiness trip the acoustics from the corridors are poor.
Clean,friendly staff, very good location, free wifi, 5 minute walk from city center Room is very small,Not much room for luggage
Very unique hotel, inside in the style of a ship. Very clean, comfy, modern and very friendly staff, great central location for everything.
Although the room was on the small side it was very comfortable and the room was very clean and just right for an overnight stay. The TV in the room was a bit to big and made your eyes go funny after a while!!
the television it was hard to heat up the room, the shower wets up the whole floor when you go to the toilet
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
the pizza. screaming kids running about in the corridor.
hotel room was lovely - good value for money and the breakfast was good.
Great location, staff were great, Noisy neighbours
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
Good location Noise pollution outside woke us up early hours. Car park was not free Bed uncomfortable
Intercom was not working. U have to go down anytime you need water
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
double beds in thetwin rooms and being allowed to have a smoking room
Nice sized room. I didn't enjoy struggling to hear the TV over the noise of the lift. I didn't sleep much because the noise of the lift woke me up quite a lot of the time throughout the night. We were on the 6th floor and the noise from the street was still quite loud.
Proximaty to centre
staff very helpful and friendly,hotel clean and nicely decorated,rooms very nice,good sizeed bathroom
central and staff very friendly , and rooms very good in every way. no
apart from the below mentioned the hotel was amazing and we would recomend it without hesitation to anyone. the front of house staff were very good and helpful. I work in customer service myself and it was nice for someone to 'go the extra mile' for me. we ordered a double room. when we got to the room it was a twin. i approached the recption and the helpful lady told me there were no other double rooms but house keeping would go up and push beds together and re make. when we got back after the night out it had not been done.i asked the same girl in the morning who apologised and compensated me which was a very nice gesture.
Nice Windows and views to the city non
Very modern hotel, stylish and very comfortable beds, superb views of the city from the room, and central to all attractions, perfect location for theatre goers
We enjoyed the view from our 6th floor room, it was above the traffic so it was very quiet, hotel quiet too even though it was busy, staff were very pleasant and polite. Chair in our room was very wobbley, asked for aioli (on the menu) with our chips but got tartare sauce (in the bar), would have appreciated more pillows.
I was passed out drunk in my room after a somewhat heated exchange wit my partner. She for reasons only known to whatever deity you pretend to pray to elected to come over. This was an excellent choice assisted by the staff of the Radisson blu hotel. I have to use a key card to access my floor, its a layer of security that is utterly redundant.
Location and the views from the room (stayed on the 15th floor). Cleanliness of the rooms (althought there was quite alot of dust under the luggage rack in the room) and the hotel in general, it is obviously well looked after. However no newspaper was delivered to my room as requested. Staff are not particularly efficient. At check in, we checked into 2 rooms, one at 1pm and the other at 10pm. Having told the receptionist that we had already checked into a room earlier on in the day she still proceeded to spend the next 5 minutes telling us about breakfast, spa facilities, the gym etc. which we had already heard when we checked into the first room. When we checked into the first room, the receptionsist could not find the booking, even though we tried on numerous occasions to give him our booking conformation with the booking number on it. At breakfast, had eated the rest of our breakfast and were still waiting for 2 fried eggs.
Room was spacious and bed comfortable
Location was great. Staff in general were well mannered. Up to 18 floors. Has a gym, but didn't get to see it. Well sized rooms also. Shoe machines on the floors along with ice. I have to say I love the Raddison blu brand but this will now be the 1st of two lower than average reviews I'll be writing. First of all I felt lucky and a little excited to get a good deal of £88 per night (with breakfast) as apposed to the £150-£170 most sites were advertising (including Raddison blu on their club Carlson membership site). It started with the arrival with my colleague, a small lobby for the size of the hotel. No one there at first but they came out seconds later so it wasn't too much of a problem. We explained to the front desk that I had booked the rooms for two of us, but rather than looking it was assumed it would be under separate names. Could have been my fault so I'll let that go. We then both checked in, only to find that both rooms were under my name. This was done quite fast, which was good and we were sent on our way with a brief explanation about the breakfast in the morning. Missed the offers that were on hand and not valid at check-in so no upsell. Had they asked we would have taken one of the offers. I did show my club Carlson card and asked if there was anyway of upgrading as to which she said "I'm afraid not as the hotel is fully booked". Which was understandable (remember this part!). I was getting myself together at the reception desk, at which she thanked me. She then thanked me again and gave me a look to say do that somewhere else! I looked around and saw a queue behind me, which I was surprised as there was no one there when we arrived. I apologised when I left the desk but left with a slightly sour taste in my mouth. I then went to my room which smelt of cigarettes. I wasn't sure whether someone was taking a chance on smoking in their room or it was a stench in the actual room. The carpet had stains that seemed well embedded (my colleagues room looked as though blood had been engraved into the carpet with stains too!), the tv had very poor reception (so that was the Brits out of the window). Bathroom was a good size and clean, so was the room in general. But lacked any homely or business feel.
i liked at how friendly the staff was
The night porter, maintenance and Breakfast staff were polite and friendly and the breakfast was good. Reception on arrival were very miserable, mini bar was warm, room card kept cancelling. The hotel was fully booked with Christmas parties so some very loud brash people.
The rooms were not how I imagined from the pictures or describtion
Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.
Oriental brasserie was unusual & food was excellent It was a little hard to find
How accessible the station, NIA etc were to us Taxi company used by hotel (Falcon)
the wonderful Italian Restaurant across the way!
Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.
The location was very convenient Rooms were very hot and the breakfast was so expensive that we went elsewhere
The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful. The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.
Room was very comfortable, staff very helpful.Good experience. Cuisine choice was limited.
Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here
Wonderful Room Wonderful View Wonderful Spa!
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
helpful porters at the entrance and the pool.
Well appointed and central location However you look at it £170 can get you overnight anywhere
Easy walk to NIA. Staff always polite & friendly. Nothing
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Excellent service Nothing
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Great location with parking.Breakfast very good.Staff very attentive. Both lifts were out of order.
I would like an invoice to cover ALL of the room costs as I invited a few guests from other companies and I did not get all of the copies back.
Hotel was lovely, comfortable & spacious. Wouldn'tthink twice about staying here again. Room that I was given was not what was advertised or on confirmation, never the less it was very comfortable and served its purpose.
clean and good service
The staff - friendly, helpful and very gard working. Personally would not classify it as a 4 star hotel - even at the "Bonus" price of £140 it was overpriced. Then to add insult to inhury theres a £13 Car Park fee on top - should be ashamed of yourselves.
Location Service at the front desk was at times very slow.
Overall great value for money, great size room, very spacious, extremely comfortable bed, good facilities in the rooms and a fantastic breakfast. We considered our room was very quiet for a very busy city centre location (right in the hub of the night life) and we found the staff very polite & friendly. For our annual Christmas stop-over in Birmingham this could possibly be our new favourite! The only minor improvement in the room would be to have the toilet incorporated into the bathroom instead of being in a separate smaller room.
The size of the room and comfortable bed. We only stayed one night!
It was close to the things we wanted to see and do. It was also very comfortable.
I thought the food was good in the restaurant I booked into the room at 11am but when retruning to the hotel at 6pm was told my room had been taken. An alternative was provided within an hour. However the TV didnt work in the room.
very convienant and nice atmosphere
the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)
The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )
For the price, I would have expected more. It was clean and basic.
The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be. The room was very cold in the morning however it did snow over night and the beds were not partically spacious
The whole package, from the staff to the great accommodation. Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.
The location of the hotel is a short walk from the staion and from the bull ring The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel
the heating,as it was very cold in birmingham city that day we was their no where to park!!!!!!!!!!!!!!!!!!!!!
The room was very clean and well presented and very quiet. Coffee & Tea available. I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.
Nice and friendly receptionists I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.
On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket! Staff were extremely unwelcoming and not usefull in the slightest
The Reception Staff and Room Cleaning were very helpful and friendly. The arrangements for breakfast were terrible. It was very crowded and disorganised and the food wasn't as good as I would expect for such an hotel. The staff seemed to be doing their best under the circumstances.
very clean and friendly, lovely breakfast, will def be using again next year
Near to Birmingham New St Station. Although you offer other pillows, the standard foam pillow was the one in the room, I would have prefered a feather pillow as the standard
Lovely big bed. Choice of pillows. Bath + shower.spacious room. Great lighting. Big T.V. clean room. 12 o'clock checkout. Lovely meal in restaurant.
Been staying at the hotel for the past 3 years enjoy the localitiy of the hotel, right in the centre if birmingham, not far from the train station. Na
Lovely room, very clean and good facilities. Good vfm especially on nye. Heating was poor - took ages for room to warm up. Tried to use the phone to advise staff but phone went dead - rang hotel number on mobile and left msge but nobody called back.
Breakfast is excellent. Lots of choices. Room is a bit too small.
comfort, staff, location and breakfast time with a lovely choice of food. This is not actually a complaint - our second morning we had to sit in the lounge bar to eat our breakfast - however, the staff did their best to serve us.
Really lovely room, quiet. Breakfast very good and room lovely. Don't be put off by outside of hotel!
All staff were very friendly and helpful. None
Large comfortable rooms, well heated and great bed
Staff really friendly without fail.
the breakfast was fantastic.
Great, location, good food, and comfortable quiet room!
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
very close to town centre
The location, comfort and cleanliness of the hotel.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
The bar staff was very friendly, ... Our check in was very slow, whilst two other couples got checked in, we were still in the process. Still don't know why.
Its easy access to the city and its amenities, like the Mail Box, and canalside. The fact that you had to pay for parking to stay there. Also, there was no hot water at 5 oclock, or in the morning.
The hotel was lovely and relaxed. The swimming pool and gym were an added bonus. It was only a ten minute walk to some lovely restaurants and sights. The location was ideal as it was far enough away from the noise of night clubs and bars yet near enough to walk to.
There was a power cut at the hotel for approx half an hour.
staff very efficient , able to check into room early, late check out (1pm) accomodated n/a
The bed and pillows were so comfortable, i didnt want to get out of bed. there needs to be a bigger/brighter sign on the building as we had trouble locating it.
Stayed one night for a BU Open Day in a family room which was very comfy and had a super bathroom. Friendly, efficient staff. Excellent pool & spa facilities which we thoroughly enjoyed. Fantastic breakfast - set us up for the day trekking around the Uni! For some reason drivers appear unable to park within the clearly parked parking bays - not the hotel's fault, of course, but maybe an occasional check by the hotel and leaflet under the offender's windscreen wiper might help :o)
The decor was outstanding and made our trip to birmingham feel really special
Friendly staff, cleanliness of facilities Asked reception to order a taxi and we were not told the venue was within a 10 minute walk....fairly embarrassing when the taxi driver asked for £3.60 fare!!
Your staff were welcoming and helpful. It seemed that the comfort of the guests was their top priority.The breakfast was well cooked and there was plenty of it. The room was very comfortable. The room overlooked a car park.
Close to Birmingham New Street rail station
massage chairs in the spa were a big plus
Clean comfortable and staff are very helpful and accommodating.
The service in the bar was appalling and the hotel is starting to look shabby and neglected.
The comfort of the rooms and big bathrooms along with the atmosphere in the bar/restaurant area. gorgeous breakfasts with very good attention to detail with what was on offer. The shower was a bit low in both pressure and height and the room a bit cool.
The availability of an iron and ironing board in my room. When I went down to breakfast I was seated and then ignored for about 25 minutes. I had to ask one of the staff if I could order as I had a tight schedule.
Stylish decor the very poor service!!! both reception and in the restaurant!!!
room was lovely Checking out was long winded as only one receptionist on, we were checking out at 07.15am (not a busy time!) to be at an appt for 07.30 but receptionist was back & forward as couldn't find a receipt for customer in front of us and never once asked for someone to serve,so we were late for our appt by few minutes....poor
The room was comfortable. The check-in experience was very amateur for a hotel of your calibre. Also I found that the carpet in the room was quite stained.
This is the second time here and we had another wonderful time! We especially love the position as its very close to the canal network and various bars and restaurants - plus very near to the City Centre. Lovely atmosphere too as, although its an incredibly comfortable hotel it also has a 'warm and inviting' feel. Your staff are 'second to none' - well done! Hope this assists - thanks.
The staff were extremely attentive and helpful for the whole duration of my stay. The location was also very central, with easy access to shops and restaurants. The room was fairly dated and needed refreshing. The shower made a loud squeak whilst using it.
Location and cost
good location, friendly staff, good price
The staff were excellent , especially the waitress at breakfast who was on her own and the breakfast room was full! We did have to wait longer than we wanted for our breakfast but she was so attentive and apologetic
Was centraly located to bars & shops The price of the 3 rooms we booked were very expensive compared to the rates on offer on all inroom advertising, on checkin the girl on the desk comented that the rooms were expensive.
Very friendly and helpful staff, free car park and good breakfast. n/a
everything about it was very good. room, reception, food ,staff excellent.enjoyable stay. none
Ideal location for city,easy to get to with ample parking facilities. Room very spacious & clean Bed was a bit hard but that is personal choice
friendly clean comfortable noise outside from residential area
Only stayed 1 night whilst attending a ball at the icc but found hotel comfortable breakfast excellent. Car parking
No Hotel Literature. Not enough Coffee,tea, Milk.
the location of the hotel.comfortable bed. The room is very small and cramped.
Good location, good cleaness Poor booking process
The staff were very friendly, the hotel was central, room, bathroom very clean. Overall a nice experience
Excellent staff, good breakfast Small room -a bit gloomy
Convenient to Broad Street. Good breakfast (extra cost though). Parking.
Staff very friendly Only 1 bath towel and hand towel for 2 people,the headboard was sticky minor things really and we didnt complain
Welcome and hotel quality Cab firm supplied by the hotel charged an excessive fare for a short journye, namely £29 for a journey to Wythell
friendly staff and a good evening meal Room size was very small
The room was very clean and very well equipped. The location of the Hotel was also very central and convenient for the city centre.
Excellent hotel, with everything you need near by. The pubs clubs and restaurants were only 3 min walk away. A superb hotel to stay in.
everything!was a great stay
Very quiet room, very comfortable bed & seating. Tea & coffee facilities well stocked. Check-in was very poor, slow - with a queue from desk to entrance. Staff approach seemed rather too casual. Bedroom was quite clean but had to remove some litter from floor.
The room was tastefully decorated and the location was awesome
Didn't stay at Mint Hotel - stayed at City Inn, birmingham Bed really uncomfortable
the easyness it was to get to the NIA and broad street. it was quite hot in the room and found it difficult to turn the heating down.
location charging additional for breakfast. small rations for in room coffe making.
Nice spacious rooms,excelent location,check staff were friendly and efficient. Breakfast was cold,poor choice and very expensive,the staff at breakfast were either hungover or on mogodam,go weatherspoons.
Location, clean , modern, wifi free Breakfast was fry up City, poor selection of fruit, yoghurt
huge window was a nice touch no bath