Reviews for Budget in Norfolk
- All reviews 100%
Based on 70 reviews
31 Dec 2017
Budget really means subpar customer service
Pros: - Great gas mileage - Bluetooth - Relatively cheap rental
Cons: - Interior was stained - Inside windows were streaky upon pickup which made it difficult to see through, especially when the sun was in front of me - Exterior of car was dirty upon pickup - No one came outside to do a vehicle check with me to make sure all prior scrapes/dents/stains were documented - After hours drop-off was slightly confusing
19 Dec 2017
Pros: The car was super comfortable and clean.
Cons: The bill was more than what my email said it would be.
22 Nov 2017
Pros: Car was clean, functional and reliable
Cons: I booked the car for only 20 bucks per day! I only had the car for 2 days and my final price was about 160 bucks. I understand there are fees and taxes but that's ridiculous. When I saw this estimated price when I picked the car up, I realized there were optional supplemental charges, I asked the staff to remove those charges in which she respond, Don't worry you won't be charged for those things. When I dropped off, I ended up being charged. I do not appreciated being lied to and being taken advantage. I felt scammed and lied to. Terrible staff
18 Nov 2017
Fast break service (by Avis crew) was great!
Pros: Car was READY when I arrived!
15 Nov 2017
Cons: They canceled on me. There were no cars. Horrible.
11 Nov 2017
Cheap at the expense of quality
Pros: If you like cheap, go with budget, but expect a nice car or excellent service.
5 Oct 2017
Pros: it was a comfy car that did the job.
Cons: The car was not in the correct parking space at pick up -- but we just kept pressing the key fob until the car beeped. More disturbingly, there was a weird clanking noises from the back of the car, like there might be some loose care parts dangling off the back... Didn't actually use any problems, but you guys should probably look into that! The smell of antiseptic cleaner never really went away -- but at least we knew the car was sanitized!
18 Sep 2017
Pros: Ease of application. No paperwork
Cons: 1 mile walk from airport. Too cheap to take taxi
6 Sep 2017
Bait and switched
Cons: Reserved a Subaru Legacy for 115, got a chevy Cruze for 190. didnt explain costs at all but I was in a hurry to get a car after sitting in line for 45 minutes. Seriously disappointed would not recommend.
28 Aug 2017
My Reservation was NOT properly in the system from Kayak
Pros: The reservation agents were great and managed to get me a replacement reservation at Avis.
Cons: My res from Kayak was not in the system properly and could not be honored. They stated this was only one of many they had in a week. I had to wait nearly 2 hours to get the situation fixed. Kayak please check with your IT folks and verify the right fields are being transferred to the rental car companies.
16 Aug 2017
Pros: Overall I have been happy with Budget rentals. My flight was arriving late (1:30am) but the assistant stayed until I arrived. Her commitment to helping was very much appreciated. Pick up and drop off went smoothly/quickly.
2 Aug 2017
Pros: There was no issues picking up the vehicle. The Dodge Caravan was sporty and very powerful.
31 Jul 2017
WHAT A NIGHTMARE!!!
Pros: I didn't like anything about the experience.
Cons: The counter person was extremely and offensive. He offered no alternatives for the rental failure due to Budget's little known policy of not accepting debit cards and only accepting credit cards. He was quite nasty and only offered information about refunding my money when asked. I would not recommend ANYONE to this car rental company.
27 Jul 2017
Not what I expected
Pros: I paid for an upgrade to a medium -sized car and ended up with a Hyundai Accent. The Toyota Corolla I rented from Alamo for the previous four days was a much nicer car. Very disappointed in the car selection by Budget.
26 Jul 2017
Very Poor Customer Service
Cons: The Budget Counter wasn't even open or staffed. Just a sign sending customers to Avis which therefore had approximately 25-30 people in line. After 45 min in line I wasn't able to get a car of choice within my rental class and the car they did give me was gone by the time we arrived at the next Avis check point. There young woman at that check point was rude and had zero customer service skills.
8 Jul 2017
Gave us a great truck for no extra.
Pros: Loved the truck for the beach.
21 Jun 2017
Pros: We were never told the the rental would be located off the airport property. When we went to the Budget desk at the airport terminal they said in order to get the same car at the terminal it would cost us 3 times the original cost. We paid it and then when we returned it they made us return it to the off airport location
Cons: See above. We want a rebate of our money.
28 Apr 2017
Pick Up and Drop Off were stressful
Cons: When I went to go pick up the vehicle the lady was very rude and evidently didn't log the rental in their computers and just hand wrote everything, so when I dropped off the car they weren't able to process a receipt after a lot of confusion. I had to walk back to the Terminal to the Avis kiosk (I guess it's shared?) and they still couldn't sort it out. To date I don't know how much was charged for this rental and haven't received any kind of email receipt or notification.
18 Apr 2017
Pros: I had an error in my bill, being charged for an extra hour when I was actually in ahead of the required time. After going in the airport to an agent she quickly corrected the problem.
13 Apr 2017
Got $20 next rental and apologized
Pros: Apparently IAD does this all the time and ORF has to sort out their mess and damaged cars.
11 Mar 2017
Rental from Norfolk airport
Pros: I liked the price I payed.. Great value..
Cons: I didn't like how short the customer service lady was..and I wanted a full size vehicle and I was given a mid size car..
20 Feb 2017
Good customer service but radio constantly malfunc
Pros: 2016 Chevy Cruze radio shut itself off randomly and "froze" constantly.
Cons: Radio performance. Everything else was ok
19 Feb 2017
Cons: Couldn't rent car and couldn't get back money from insurance i had paid for
31 Dec 2016
Car was fine, service was not good.
Pros: The car are okay after having to switch once because the non-smoking car smells like smoke.
Cons: The service was slow and people were not very friendly.
7 Nov 2016
Pickup and Dropoff needs to be fixed
Pros: Clean and well maintained car.
Cons: Tried to substitute a Prius for the full Size car I reserved!! Had to pick up car through Avis, even though I rented from Budget and am a FastBreak member. No Drop box for Budget at terminal!!!
12 Sep 2016
Pros: It was unclear where to pickup the car. It was not at the airport, but a cab ride away. By the time I got there it was closed. Only the kindness of the staff there allowed me to get a car after they had closed the office.
11 Sep 2016
Wrong till the end!
Cons: The drop off time was 2pm and because we had to change which credit card the purchase went on because they wouldn't accept the right one in Colorado... We got to the right counter at 2:31 a day early, where the lady at the counter informed us that we would be charged $249 for the hour even thought they have a 29min grace period and we missed that by 2min... My husband has managed to pack the van, despite having a passenger van and having to move seats around and play Tetris to get almost everything in. Then did his best to travel almost 2k miles from Colorado to Virginia and did it all in two and a half days to find out we were 2min late to not be charged was enough to bring me to tears! After talking to the last at the counter, getting shuffled around customer service and billing we got a whole 100 back of the 249. We will never rent from Budget again. I am a business owner myself and that is no way to do business!
7 Sep 2016
Cons: I was charged more than I was quoted and when I brought it up I was told the quote was wrong. Probably not going to use kayak or budget again any time soon.
2 Aug 2016
No issues pick up your vehicle and go
Pros: Customer service was great
Cons: Flight was canceled so I could not pick up the vehicle I originally wanted
27 Jul 2016
Problems at puckup
Pros: My car was not ready when I arrived I had to weight over an hour. I will not use budget again.
24 Jul 2016
Pros: Pick up and drop off okay.
Cons: The cost when we booked was quoted $200.00 lower (797.26) than what we actually paid at the counter (983.17). There were taxes and fees that were added that we were not made aware of or anticipated. Naturally I was not happy. We had budgeted the quoted amount and needed to take it from somewhere else in our vacation budget. In my past experience renting vehicles, this has never happened. I paid what I was quoted. We were also expecting a full size SUV with trunk space. It was full size, but no trunk space. Luggage and 6 passengers, we barely fit and had to hold suitcases for our hour and a half commute to our destination. Also car was DIRTY! I frequently rent cars and this was by far the dirtiest.
1 Jun 2016
Toll Fee Scam
Cons: Charging a fee for EVERY day of a rental contract if you need to transit a toll without a cash option is a SCAM .. pure and simple. Charge a fee for each toll if needed, but NOT A DAILY FEE. When I asked how to avoid it I was told to avoid the toll route ... INCREDIBLE someone would actually say that.
31 May 2016
Unauthorized insurance charge
Cons: The fact that they charged me for insurance even though I declined
3 May 2016
26 Apr 2016
your agent needs reprimanding
Cons: Please email again to arrange a time to discuss by phone. My experience was unacceptable.
19 Apr 2016
What a joke
Pros: not much
Cons: I showed up to pickup my reservation and they asked for my payment method so I handed over the check card. After about ten minutes I was told that I cannot use a check card as payment because I did not pass the credit requirements(pretty strict apparently I have average credit) so I figured no big deal Ill use a credit card. Well apparently once you have failed the credit check you are not allowed to rent a car from budget but had I handed them the credit card the first time I would have been fine. So I went to enterprise and had a car in 10 minutes time with no reservation. While this is a policy of budget kayak should have been aware of this and either gotten it all sorted out ahead of time or itleast make it known that it was a possibility. I was picking the car up while traveling so luckily it worked out but if enterprise did not have a car ready for me I would have been stuck
3 Apr 2016
Pros: The ease of dropoff and the friendly staff.
15 Feb 2016
Cons: The lady at the counter comfirmed I was dropping off the rental car at Richmond airport. When I plugged in the address to drop the car off on the return date, it was taking me to downtown Richmond. I tried to call customer service and took over an hour to get them to waive the $350 change fee despite being told i was going to RIC originally.
15 Feb 2016
Pros: Booked right from the app from the gate from departing flight. Simple. Easy.
2 Feb 2016
Pros: Everything worked smoothly. No issues.
Cons: There was nothing I didn't like about the experience.
30 Dec 2015
Car class not available.
Cons: You accepted my reservation yet did not have the car class I requested.
15 Dec 2015
Great price, great service!!
Pros: Upgraded me to bigger car for free, no hassles. It was midnight, the people were kind and helpful.
4 Dec 2015
Great customer service
Pros: The woman at the counter could not have been more helpful or friendly!
Cons: No complaints.
23 Nov 2015
Cons: First car I received smelt like smoke. When I showed up to get the car they had no cars available. Took me thirty minutes to get a car.
20 Nov 2015
Friendly, Fast, seamless transaction
Pros: FAST friendly customer service. took all of 5 min to drop off my car!
Cons: all good!
16 Oct 2015
Pros: Booked through Kayak and got a better deal. Budget/Avis staff at the Norfolk airport were great. Didn't wait long. Easy check in process. Drop off was super early, 5:30 am. Attendant was great and a short walk to the terminal.