10.0 Excellent5 Jun 2020
Pros: Yes, pick up and drop off was easy. And they gave me a nicer car than I had reserved.
2.0 Mediocre30 Apr 2020
Pros: Nothing at all, couldn’t even pick up my rental at the time you guys said was available because the location was closed at 2PM. I need my money back ASAP , I never got my rental.Cons: Everything.
4.8 Okay5 Apr 2017
Apparently you do your own walk around?Pros: We did get a complimentary upgrade.Cons: Never was told we need to do our own walk around of the car when I returned the car they found supposed to scratches when the car was parked the entire time. That's what I told them about the walk around never being done and that's when the told we we do our own walk around they never said that as I was renting the car. Only after I returned it did the mention it.
6.0 Good20 Feb 2017
Cons: The car I was given was nice, it was raining that weekend and the windshield wiper barley worked, customer service is not that great, they were not rude, and not nice either, staff was not knowledgeable about insurance coverage, I read the policy and seemed to know more that they did
7.2 Good30 Jan 2017
Good price, good car, not great service, receivedPros: This was the best price I could find for 10 days rental after searching on and off for a few months ahead of the trip. We had an Audi with less than 25,000 miles on it. It had a pretty big patch of paint missing from the rear trunk and bumper. Otherwise the car was pretty clean. Some nice features, although we couldn't pair our phones with the stereo and found the controls difficult to use. Got good gas mileage and handled fine.Cons: Brakes were extremely touchy - like throw you through the wind-shield with a light tap touchy. The pick up took almost an hour. 45 minutes of which included waiting to be waited on and as far as we could, the people ahead of us were just waiting for some resolution to their issue - there was no interaction between the two staff members at the desks using their computers. Our car wasn't ready so we were given a free upgrade. The drop off was confusing. There were cars parked to the edge of the driveway entrance so I parked on the driveway apron, went in to ask where to park and was told right where it was. Other people arrived after me and parked in the road. I waited to be waited on for quite a while, just to get the answer to leave the keys in the car parked where it was. The biggest issue was the multple daily phone calls both me and my significant other received from some car warranty business telling me my 25,000 mile warranty was about to expire and to press 1 to extend the protection. I was seriously offended that my phone number had been either sold to a telemarketer, or somehow associated with the vehicle, as if I was the owner. The phone calls continued for about a week after our rental was over. So, it could have been a better experience.
6.8 Good30 Jan 2017
always a sort of a fight, but...Cons: I booked a convertible for a week end 6 weeks in advance, for a special occasion. Because I had recently a poor experience with another rental agency, I triple checked on the website and my reservation was fully confirmed. However, when I arrived, they told me that there was no convertible and that I could get an upgrade to another type of car, which was of no interest to me. They then said that I could get a convertible at the airport, which would have meant half of the first day gone. I had seen a convertible in their parking lot but they said it was booked for somebody else (why not me??). They finally gave it to me( likely because many people were waiting behind me...). It was OK since it was even a better car than scheduled (although dirty windshield), but it was not very cool having to fight for it.
6.4 Good23 Dec 2016
Great people but uncomfortable MercedesPros: The people we dealt with were absolutely awesome.Cons: The car needed to be washed and was very uncomfortable for a Mercedes. One of the SUVs. Wouldn't recommend this car but the the rental people would definitely recommend.
2.0 Mediocre23 Dec 2016
Never NEVER rent from SixtPros: I thought cheaper was better. I was wrong.Cons: Unprofessional. Waited for ninety minutes for a vehicle. Then they didn't have any compact cars for pick up. For any of us waiting. Then they tried to convince me to take a mini van. Then it was somehow my fault when I didn't want to and demanded them to find me a jeep. The jeep they found had a flat tire. What is their inventory? Finally after causing a scene they magically found a compact jeep hidden in a nearby lot somewhere. The total experience was over two hours. Mostly because one woman was occupied with another customer for ninety minutes. NINETY MINUTES?! These people are poorly trained and unskilled. W
3.2 Mediocre16 Sep 2016
They had no car which I had reservedCons: They had no right size of car for me. Cost were higher than in reservation and rental personel didn't helped me at all when we returned car (smaller and more expensive one). We negotiated 10% discount because we got cheaper car but they still charced original price. I am very disapointed. Although, car worked well.