Find reviews that mention:
4.0
Pros:Pretty easy pick up and drop offCons:Vehicle air conditioner not working and smelled like rotten eggs. Second vehicle the wipers were ripped and rained on way home. Oil filter light was on and sticker said it was 10k miles since last oil change. For $1500 not worth the moneyReviewed 3 Jul 2021
review from![kayak]()
2.0
Pros:Nothing, because you overbooked, after walking 2 miles hertz says there were no cars available. Trying to get deposit back. But don’t know where to turn too to get it back. I’ll have to get credit card company to do a backcharge.Cons:Check for availability before booking and telling us it’s available.Reviewed 29 Jun 2021
review from![kayak]()
8.0
Pros:check in was great for us, but only because we booked it out of the airport. our confirmation said we could pick up our rental as late as 10:30, but we got there at 10 and the counters were closing.Cons:There was some garbage on the floor boards from the previous renter. Otherwise it was great.Reviewed 21 Jun 2021
review from![cheapflights]()
6.0
Pros:Very little help.Cons:Didn’t know Hertz have a $50 cancellation fee anytime after booking. It was NOT mentioned anywhere on Kayak or any of the emails. I won’t rent from Hertz again because of this inflexibility. The agent told me there were 54 reservations that day and only 17 cars. I actually saw people being turned away. I could not imagine how upset I would be to have my vacation to be ruined because the car I already paid for is not there waiting for me!!!Reviewed 20 Jun 2021
review from![kayak]()
2.0
Cons:This place told me they don’t have my car ! I reserved it for a reason and got a confirmation so how do you tell me there is no car ???? Horrible ! Never againReviewed 19 Jun 2021
review from![kayak]()
10.0
Pros:She was able to apply my AAA discount.Cons:N/AReviewed 18 Jun 2021
review from![kayak]()
2.0
Pros:The lady at the Hertz window was friendly. She talked very fast. I was the only customer at Hertz. Most were at the Dollar Car Rental counter.Cons:My Kayak/Priceline contract indicated $577.93 including taxes, fees, and surcharges which was prepaid. The Hertz agent, charged me an additional $162.68 in taxes and fees. She made it sound like these charges would be removed once the vehicle was returned. It was not, Hertz CS on the phone was no help. Appears to be a scam being ran between Kayak and Hertz. Very disappointed and feel like I was taken. Why would a Hertz agent charge additional....either because she was confused or it is to increase their revenue.Reviewed 15 Jun 2021
review from![kayak]()
2.0
Pros:Nothing! My car was no where to be found the DAY BEFORE I was to pick it up. Someone texted me saying they were all out of vehicles the size I needed and I could get get a smaller one for $200 more! It was a nightmare having my car cancelled the day before as I had a baby and four people with me. As you can probably guess no other rental company’s had anything the size I needed less that 24 hours before we arrived.Cons:Nothing! My car was no where to be found the DAY BEFORE I was to pick it up. Someone texted me saying they were all out of vehicles the size I needed and I could get get a smaller one for $200 more! It was a nightmare having my car cancelled the day before as I had a baby and four people with me. As you can probably guess no other rental company’s had anything the size I needed less that 24 hours before we arrived.Reviewed 13 Jun 2021
review from![kayak]()
2.0
Pros:The staff was mean and she gave a car with broken wheel cover and brokenReviewed 9 Jun 2021
review from![kayak]()
2.0
Pros:Always easy to book.Cons:I need a car to drive from Las Vegas to Phoenix to get my husband to the emergency room at the Mayo Clinic. The car to rent for a day and a half came to almost $600! Such a rip off but I needed it for an emergency trip. Then the next day on the website the cars were only $50 a day.Reviewed 8 Jun 2021
review from![kayak]()
6.0
Cons:Cars need to return and pick up at noon but hotel check in is at 4 pmReviewed 6 Jun 2021
review from![kayak]()
4.0
Cons:Had to have 2 bald tires replaced while on the trip, car was absolutely filthy and smelled of cigarette smoke and cruise kept shutting off.Reviewed 3 Jun 2021
review from![kayak]()