Pros: Great location and rental price.
Cons: the van smelled as if someone had smoked in it. They should have eliminated the smoke odor using an ozone generator.
Pros: Honestly, nothing.
Cons: Hidden charges and very poor customer service
Cons: Avis contacted me while I was 5 mins away to pick up the car to inform that they don’t have any vans available.
Pros: Overall great!
Cons: The alignment on that van needs checked.
Pros: Super friendly
Cons: Easy to work with
Pros: Easy in and out great staff very friendly
Pros: Good value; cheapest van rental available by a considerable amount.
Cons: Van had not been cleaned very well at all when we picked it up. The inside windshield was so dirty it was hard to see thru it when the sun lite hit it. There was melted chocolate in the luggage compartment. The cup holders and storage areas in the front had not been vacuumed or wiped.
Pros: The staff was helpful
Cons: My issues weren't with the rental place. My issue was with Kayak. I reserved a vehicle. I wanted a minivan. Everything I saw on the Kayak site looked and sounded like a minivan. I ended up renting a 12 passenger van. That's crazy! I had to get another car last minute. It took a lot of time and was more expensive than planned.
Pros: It was an available van at a decent price.
Cons: Little disappointed with the $200 security deposit that they charge you at pick up, but then when you drop the van off they tell you that the security deposit that they charged to your card will not be refunded for up to 5-7 business days.
Cons: Their pickup area is separate from the other renal companies and you have to walk over to get there. Their renting process is longer, even though the people are very nice. Their facility is pretty old and with no technology
Pros: Friendly and efficient.
Cons: Long wait at pickup. No washer fluid. Otherwise good.
Pros: Friendly staff. Fast service.
Pros: Can was nice
Cons: Charged me more than what was emailed to me
Always prepay for gas
Pros: Their prepay gas charge was .22-.35 a gallon cheaper than any station there.
Pros: car Drive awesome, a lot of room in the SUV and the price are cheap
Never again at this agency
Pros: Not much to like
Cons: Third world operation. Vehicle cleaning facilities were on a dirt floor, covered by a tarp. My vehicle was marginally clean (sticky steering wheel), a significant amount of dents and scratches that had to be noted before leaving the faculty. The rental process was like pulling teeth, since they do not accept “third party” insurers for the collision/damage insurance! Nickel and dime operation for a short 36 hour rental. Still working with my credit card company to put a dispute on two additional charges, described as ‘deposits’. Only verbally told, that these deposits would be returned; no written documentation about how, when or why they would not be returned to the renter. I recommend that this firm AVR not be carried under the Kayak banner.
Pros: Very quick and convenient rental. Excellent van for a group.
Pros: I didn’t like anything because I didn’t get a car.
Cons: My flight was delayed and I showed up to get my rental. Well, it had been over two hours and they had canceled my reservation and gave away my car. They couldn’t even find any trace of my reservation until I showed them my confirmation. They didn’t have any cars left so I had to scramble and get another reservation from a different company.
Everything was good
Pros: Everything was good
Cons: Everything was good
Pros: I was in and out in about 10 min and I dropped off the van even faster!!! Very impressive!!! Would rent again from them!!! Rental tip. They offer step stools in case you have elderly folks riding alone. Thank you!!!
Cons: Flight came in a little early...said had no cars unless wanted to pay more for upgrade.....so waited 2 hrs...they said car finally came in however it had been in the lot the whole time... service desk clerk was on a power trip....disappointing
Cons: $200 2 week refund on deposit Pushy on insurance Van smelled like urine
Poor customer service
Pros: I hate their service.
Cons: Nothing I like from them
Pros: Very friendly and helpful employees!
Great rate on minivan
Pros: New minivan with backup camera and satellite radio z very comfortable and best prices around. Friendly staff at checkin and check out.
Cons: Staff not very efficient at checkin, location across busy street front the rental site and caused some confusion as to how to get to the location.
Pros: Helpful reps
Cons: Odd building
Pros: Car was comfortable for all 6 people. Drove smooth, ride good. Nice of enough for our needs. Cheapest rate. Personnel at AVR were pleasant and courteous
Cons: No window washer fluid in tank to wash windows, had to add water to get it to wash windows. Van seemed a little old , to much mileage for a rental? Head rest in second row seating was broken & keep falling down, nuisance issue for personnel in second row. Seats not clean, stained. Advertised as in terminal, but had to take shuttle bus to rental car place, then another van to AVR. Personnel in airport never heard of AVR but directed us to shuttle bus to take us to rental car place.
Vehicle interior was discusting
Cons: No parking lot lighting after dark. Insurance was a ripoff . Interior had stains all over the seats an floor that could have easily been cleaned.
Pros: price, car quality and service
Full-size (Ford Mustang Convertible or similar) is the most frequently booked car hire type from Airport Van in Las Vegas.
Airport Van has 2 car hire locations in Las Vegas. Take a look at our Airport Van hire location map to find the best car hires near you.