Hundreds of dollar in fees etc that was not disclosed in the beginning. Also very very poor customer service as a follow up by AVR and Kayak. I'LL NEVER USE YOUR SERVICE AGAIN.Reviewed 19 Apr 2022
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8.0
Pros:Great location and rental price.Cons:the van smelled as if someone had smoked in it. They should have eliminated the smoke odor using an ozone generator.Reviewed 1 Oct 2020
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3.2
Pros:Honestly, nothing.Cons:Hidden charges and very poor customer serviceReviewed 7 Sep 2020
review from
2.0
Pros:NothingCons:Avis contacted me while I was 5 mins away to pick up the car to inform that they don’t have any vans available.Reviewed 20 Aug 2020
review from
9.2
Pros:Overall great!Cons:The alignment on that van needs checked.Reviewed 17 Aug 2020
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10.0
Pros:Super friendlyCons:Easy to work withReviewed 7 Aug 2020
review from
10.0
Pros:Easy in and out great staff very friendlyCons:NothingReviewed 18 Jul 2020
review from
8.0
Pros:Good value; cheapest van rental available by a considerable amount.Cons:Van had not been cleaned very well at all when we picked it up. The inside windshield was so dirty it was hard to see thru it when the sun lite hit it. There was melted chocolate in the luggage compartment. The cup holders and storage areas in the front had not been vacuumed or wiped.Reviewed 3 Jul 2020
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4.0
Pros:The staff was helpfulCons:My issues weren't with the rental place. My issue was with Kayak. I reserved a vehicle. I wanted a minivan. Everything I saw on the Kayak site looked and sounded like a minivan. I ended up renting a 12 passenger van. That's crazy! I had to get another car last minute. It took a lot of time and was more expensive than planned.Reviewed 11 Feb 2020
review from
6.8
Pros:It was an available van at a decent price.Cons:Little disappointed with the $200 security deposit that they charge you at pick up, but then when you drop the van off they tell you that the security deposit that they charged to your card will not be refunded for up to 5-7 business days.Reviewed 8 Nov 2019
review from
6.8
Cons:Their pickup area is separate from the other renal companies and you have to walk over to get there. Their renting process is longer, even though the people are very nice. Their facility is pretty old and with no technologyReviewed 7 Jul 2019
review from
10.0
Pros:Friendly and efficient.Cons:Nothing.Reviewed 8 Jun 2019